Call Recording Specialist Resume Profile

Summary

Project manager and network engineer seeking challenging position in technology field. Would like to work on projects utilizing my network, CTI, and telecommunications experience.

Technical Certifications/Training Experience

Certified Novell Engineer CNE 7 years network architecture, administration, and troubleshooting. Proficiency with NDS, ODI, TCP/IP, X.25, Ethernet, Token Ring
Cisco Routers 7 years experience installation, administration, and troubleshooting small to large environments. Proficiency with TCP/IP protocol suite, including ICMP, IGMP, SNMP, OSPF, BGP, MPLS Load balancing. Currenlty working towards CCIE.
Certified Lotus Notes Engineer CLNE 7 years experience doing Notes server administration as well as development and maintenance work on applications.
Oracle 7.3/8i/10g R2 DBA 5 years experience doing administration, analysis, sizing and trouble shooting of Oracle installations.
Cisco VoIP
Genesys CTI Certified Engineer Inbound/Outbound Call Centers
Rockwell ACD Certified Engineer 5 years experience trouble shooting ACD related integration, programming, routing
Network Associates Sniffer 5 years protocol analyzers
Unix administration 10 years administration of Unix systems ranging from 3B2, DEC VAX, Sun Solaris and HP UX 10.20/11.0
C , FoxPro, Visual Basic 6, Oracle PL/SQL
Proficiency on Windows 95/98/NT/2000/XP/2000/2003 Server Enterprise Edition
Windows 2003 Active Directory/Security
MS Exchange server 2003 Enterprise Edition

Employment history:

Confidential

Data center / Call Center Call Recording Specialist

Remote position responsible for the implementation, configuration and day to day operational support of Verint Call Recording infrastructure Verint Impact 360 v10.1

Confidential

Sr Telephony Engineer responsible for call center administration including 3 Rockwell/Aspect ACD phone systems, multiple call centers, 800 line service providers for Consumers Energy.

Confidential

Contracted out to project manage Genesys 8.1 implementation. Capabilities included inbound, outbound and Genesys Voice Portal GVP .

Confidential

Contracted out to Volkswagon Credit administering Solaris based Genesys CTI ver 8.0 infrastructure. Responsibilities included moves, adds and changes on Alcatel-Lucent phone switch.

Confidential

Voice Systems Telephony Analyst

Responsible for the daily administration of the Siemens telephone switch, Verint Nice call recording platforms, Genesys inbound call routing infrastructure and desktop/network support.

Confidential

Contract to upgrade Genesys 6.5.4 GVP hosted multi-tenant environment to 7.6.2 GVP. Components include EMS, EMPS, Policy Mgr, Login Server, EventC, Reporter, Bandwidth Mgr, IVR Server Client, Cisco Queue Adapter, Nuance, TTS and language packs.

Confidential

CTI Systems Engineer

Responsible for daily support of Genesys 7.1 inbound/outbound data centers in multi-site HA-High Availablity environment.
Responsibilities included writing Genesys URS Universal Routing Strategies and implementing GVP Genesys Voice Platform. Other responsibilities included writing Unix shell scripts to automate logging, Rockwell ACD administration, and WAN connectivity.

Confidential

Network Services Manager

Engineering position provisioning Frame Relay and ATM circuits for SBC customers. Responsibilities included ensuring orders had sufficient technical specifications for processing. Creating appropriate connections across U.S. ATM telecom grid.

Confidential

Project Manager

JD Edwards implementation project manager for McDonalds corporate and 9 of it's national distributors.

Confidential

Technical Team Leader for the Computer Telephony Integration group. Responsible for supporting 3 Rockwell CTI products and the Genesys Framework. Platforms included Cisco, Oracle, HP-UX, Sun Solaris, Edify/Periphonics IVR and Rockwell ACD,

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