PROFESSIONAL SUMMARY

• Technical and Business Project Manager with an outstanding record of achievement in the analysis, design, development and optimization of new and existing products and mission-critical software systems.
• Evaluation of existing and proposed Business Rules using standard Business Process Reengineering BPR methodologies.
• More than twenty years in Financial Services, including Mortgage Loan Servicing, Mortgage Originations, Installment Loan processing, Tax Accounting, Investment Operations, and Trust Accounting Services.
• Experienced in a variety of development methodologies including Agile, Waterfall, Classic, and CMMI.
• Technical Expertise and strong business acumen matched with the ability to work effectively in a team environment ensuring projects deliverables are met and client expectations are exceeded.
• Solid reputation as an expert in the root cause analysis, resolving complex implementation issues and ensuring continuity of services while delivering exceptional customer service.
• Maintains current knowledge of project management software and tools including MS Project, Requisite Pro, and Microsoft Visio to consistently deliver projects on time, within budget and to complete customer satisfaction.
• Enthusiastic contributor with a collaborative spirit and a passion for seeing a quality job through to completion.
• Excellent work ethic, broad-based technical knowledge, advanced organization and leadership skills and possesses a strong amount of flexibility to support a variety of projects that meet the company's current business goals.

TECHNICAL SKILLS

• Operating Systems: Windows NT, 2000, XP, UNIX, IBM MVS, IBM ES9000, Mac OS 9.x, Mac OS X
• Programming Languages: SAS, COBOL, COBOL II, VSAM, CICS, Assembler, DB2, IMS, Easytrieve Plus, IBM MVS JCL, Visual Basic, C , Clipper
• Methodologies: Agile, Waterfall, Full Project Life Cycle, SDLC, RUP, and CMMI
• Testing and Analysis Tools: Rapid SQL, Rational ClearCase, Rational ClearQuest, Remedy, UML, Bugzilla, iRise, BRIO, Project Work Bench, File Aide, SAS, Easytrieve, Custom Written,
• Protocols: TSO/ISPF, CA 7/11, CA UNICENTER, CA Roscoe, SharePoint, SQL, Beyond Compare
• Software: RSA Archer eGRC, MS Project, MS Access, MS Visio, Progress, PeopleSoft GL, Harland Systems Marketing Customer Information Files
• Business Applications: Xerox BlitzDocs, Remedy, SharePoint, Microsoft Project, Microsoft Office, Microsoft Excel, Microsoft Access, Microsoft Visio, Microsoft PowerPoint, WordPerfect, Rapid SQL, PeopleSoft GL, PC Anywhere, Corel Suite, Lotus Notes, Lotus Quickr, WebEx, Snagit8
• RDBMS: Access, DB2, and IMS
• Protocols: SFTP, HTML, TCP/IP, FTP, NJE, and RJE
• Hardware: Wintel workstations, IBM ES9000, Compaq, IBM Servers, Dell, HP, printers, Cisco routers, IBM Mainframe Laser Printers, Apple Macintosh

PROFESSIONAL EXPERIENCE

Confidential

Lead Subject Matter Expert for Office Automation

• Lead the initiative to automate the OCIO's Plans of Action and Milestones POA M using the RSA Archer eGRC application. The current process involves the use of MS Excel Spread Sheets and email. The new tool provides online real time reporting of Cyber Security incidents, flaws, and defects to the OCIO for inclusion in the FISMA reporting structure.
• Lead a team of three to complete this project originally started in 2010 and revived in July 2012.
• Validated and enhanced the system to meet the original specifications.
• Deploying the tool to entire Department of Energy. There are over eight hundred users for the POA M tool. This involves twelve divisions within DOE for both Classified and Unclassified data.
• The POA M module houses only Unclassified Data and will be deployed on classified systems for summary reporting.
• The team was responsible for getting all approvals and performing all testing to acquire our Certificate of Authorization C A , Authorization to Operate ATO and other application certifications.
• Managed timelines and project plans using MS Project, MS Visio, MS Excel and other Office tools.
• Gathered and normalized data from external sources using multilevel MS Excel pivot tables and custom macros.
• Prepared all system level documentation for the project.
• Maintained all documentation in several MS SharePoint repositories.
• Developed the Statement of Work specifications for sub contractor supplemental support contract.
• Supported the RSA Contract renewal for the DOE OCIO.

Confidential

Consultant

• Supported the new Unified Loan Delivery Data version of the Fannie Mae Loan Delivery system.
• Provided Tier 2 analysis and support for the Mortgage Operations System using SharePoint and Remedy.
• Developed new and edited business rules related to the Old LD System and New ULDD System
• Performed data extracts using MS Access, loading into MS Excel spreadsheets for analysis.
• Logged issues, problems, and resolutions using the Remedy System.

Confidential

SR Business Analyst Temporary Consultant

• Analysis of the Overture Mozart Mortgage MoSS system and the Fannie Mae SMDU system related to integrating the SMDU process into the MoSS application.
• Performed data mapping using MS Excel and MS Access.
• Executed Workflow analysis.
• Documented process flow using MS Excel and MS Visio tools.
• Created screen layout and integration design, mapping using MS Excel and expanding to MS Visio for presentation using MS Powerpoint.

Confidential

Project Manager / SR Business Analyst in Risk Management and Loss Mitigation

• Project Manager-Single Family Portfolio Management Default Asset Management, Default Fulfillment Operations DAM/DFO Loss Mitigation
• Project Manager and Subject Matter Expert for the Document Imaging Initiative within the Single Family Portfolio Management Non Performing Assets NPL group. Successfully managed the implementation of the Xerox BlitzDocs Document Management System in all areas of the NPL trained and supports 450 internal users of the system.
• Developed comprehensive training materials for both internal and external users of the BlitzDocs system.
• Defined SAS programming requirements for the automation of the loan folder build process for BlitzDocs.
• Conducted more than twenty WebEx training sessions for fifteen Freddie Mac Servicers.
• Lead the rollout implementation of the system at sixteen of Freddie Macs largest Seller Servicer companies. The system supports 20,000 electronic workouts a month, all formerly processed on paper cutting servicing time by half and increasing overall accuracy by more than seventy-five percent. Active Liaison between Freddie Mac and Xerox Corporation in support of the BlitzDocs Application and System.
• Performed business and data analysis in the Risk Management group related to the End User Computing processes, specifically the mainframe SAS, UNIX SAS, and PCSAS programs used to provide business analysis and reporting to the Default Asset Management group.
• Provided editorial analysis and recommendations related to the internal business processes and documentation within the DAM/DFO group.
• Developing Standard Procedures related to EUC change control and development.
• Evaluated thirty-two departmental EUC for efficacy and efficiency.
• Reviewed mainframe and PC SAS code for compliance with best practices.
• Evaluated departmental procedures related to Freddie Mac Standards and Practices.
• Reviewed EUC documentation and departmental procedures.
• Developed a RISK mitigation plan for the departmental EUCs.
• Documented and developed work flow diagrams using Industry Print, MS Visio, and MS Excel.
• Created process diagrams and flow charts in MS Visio.

Confidential

Project Manager/Senior Business Analyst

• Advised and consulted with the project Functional Requirements Group FRG teams that were established to provide additional detailed information regarding the various business processes unique to the Federal Bankruptcy Judiciary community.
• Participated in all process change committee meetings as invited by the committees.
• Received, reviewed and edited the work product submitted by the FRG teams.
• Monitored, analyzed, reviewed and reported on the status of the development of functional requirements by the project teams to manage risks to the project.
• Managed the efforts of the project team with input into the master project plan.
• Performed business analysis and developing programming requirements for the Administrative Office AO related to the wants and needs of the Federal Bankruptcy Judiciary and their Chambers Staff.
• Analyzed, documented, designed, and developed detailed User Functional Design, System Flow, Design mockup screen using Bugzilla, Lotus Quickr, MS Visio, Word and WordPerfect, Excel, and MS Access,
• Created process and business flow diagrams related to the new and existing processes using Visio.
• Conducted seven offsite JAD/BPR type elicitation sessions with the Judiciary and their staff to gather their current Operational Practices pain and their Wants and Needs for the new system.
• Documented the information received from the Federal Judiciary participants using spreadsheets and word documents.

Confidential

• Consolidated Asset Tracking System CATS . CATS is managed by the Asset Forfeiture Management Staff AFMS .
• Performed business analysis and developing programming requirements for Unisys on the Department of Justice DOJ Consolidated Asset Tracking System CATS .
• Analyzed, documented, designed, and developed detailed User Functional Design, System Flow, Design mockup screen using Rational, Business Flow and Detailed User Specifications,
• Conducted requirements gathering sessions with end users, management and staff to gain an understanding of the customer business processes,
• Gathered, analyzed and developed detailed user functional requirements related to the automation and integration of the CATS system.
• Created work flow diagrams and charts using Visio.
• Documented and stored work products in Clear Case and Clear Quest.
• Developed detailed documentation for the Hobbit system monitor.
• Performed pre SCAMPI A review of submissions related to the internal processes specific to the Generic Practices GP and Specific Practices SP developed by the CMMI project team.
• Provided remediation recommendations for remediation of GP and SP deficiencies related to internal process engineering.
• Conducted quality review of artifacts being presented to the CMMI team for consideration.
• Gathered analysis documentation for forwarding to the PPQA team.

Confidential

• Senior Project Analyst performing business analysis and developing programming requirements for a Federal and Washington DC government Web based system.
• Senior Business Analyst assigned to the Court Services and Offender Supervision Agency CSOSA , US Department of Justice, Washington, DC. November 2007 to March 2008.
• Analyzed, documented, designed, and developed detailed User Functional Design, System Flow, Design mockup screen using iRise, Business Flow and Detailed User Specifications,
• Conducted multiple JAD and BPR requirements gathering sessions with end users, management and staff to gain an understanding of the customer business processes,
• Gathered, analyzed and developed detailed user functional requirements related to the automation and integration of the CSOSA GPS business unit with the core SMART system.
• Analyzed, designed, developed and detailed specifications for implementing web based integrated JUSTIS applications on mobile handheld devices,
• Conducted multiple JAD and BPR requirements gathering meetings with end users, management and staff to gain an understanding of customer business processes,
• Gathered and analyzed user functional requirements related to user driven reporting for the integrated JUSTIS system,
• Developed user specifications, use cases and design documentation for the DC Gun Statistics and Stay Away Orders reporting sub systems.

Confidential

Project Manager/Lead Business Analyst

• USDA/FNS Food Program Reporting System FPRS tracking the Women, Infant and Children WIC , Food Stamp, Food Distribution, Commodity and Supplemental Food programs and ancillary systems such as the Presidents Faith-Based and Community Initiatives program.
• Managed team of 3 professionals performing business analysis and developing programming requirements for a nationwide government Web based system.
• Served as a key contributing member of the CMMI Level 2 Appraisal Team helping AcuSys earn the certification at the SCAMPI A V 1.2 Maturity Level 2,
• Evaluated the state of the SDLC, artifacts and procedures implemented at AcuSys,
• Measured the SDLC against the CMMI benchmarks,
• Analyzed, designed, developed and implemented new forms, checklists and procedures in accordance with established CMMI Level 2 standards,
• Conducted JAD and BPR requirements gathering meetings with end users, management and staff to gain an understanding of customer business processes,
• Gathered and analyzed user functional requirements,
• Formulated and documented detailed system specifications in a CMMI appraised environment,
• Maintained close and continual client contact,
• Led external and internal meetings,
• Worked closely with the development and software testing teams,
• Analyzed application issues and developed appropriate solutions,
• Translated software requirements and models into physical specifications and details for programmers and developers.