SKILLS:

PL/1, CICS, SAS

Project Manager

Technical Project Management

Change Management Deployment

ITIL, Software Implementation

Systems Management

Data Administration database

Database Systems

MS SQL Server, SQL Server, SQL Large - Scale

WEB Based Mainframe

Warehouse Management System

Data Architecture Life Cycle

Systems Analyst

System Development networking

PKMS, Metadata, CRM

Business Requirements

Process Improvement

Process Improvements

Strategic Direction

Warehouse Management

Fulfillment WMS, Inventory, Outpatient

Unspecified

Healthcare

Business Operations Staffing

Order Processing

Database Management

Customer Service Oriented

Customer Service help desk

Documentation

Documenting

Consumer Sales

Process Documentation

Serial Attached Scsi

Customer Relationship Management

Hardware Installation

Order Picking

Budget

Retail Sales

Windows 7, Windows XP, excel

EXPERIENCE:

Confidential

Technical Project Manager

Responsibilities:

• Provided technical Project Management guidance and management for numerous projects that support clinical and business initiatives.
• Supervised and managed the project life cycles of IS projects including computer and network infrastructure projects for inpatient and outpatient healthcare facilities.
• Led customer - facing collaboration with clinicians and leadership to effect clinical process improvement via IS technologies.
• Designed and developed remote discovery scripts and methodology that reduced the lead time for computer refresh activities from 66 days to 6 days which significantly reduced the time and effort required to replace computers while at the same time increased quality and improved customer satisfaction.
• Managed external contract staff tasked with deployment of technology assets.Provided technical expertise related to migration of Windows XP to Windows 7.
• Managed software and infrastructure implementations impacting operating units across multiple facilities.

Confidential

Director, Information Technology

Responsibilities:

• Defined, developed, and implemented a department strategy, creating objectives that contributed to the company strategic direction
• Managed the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including, networking, programming, database systems, hardware installation, software evaluation, software implementation and systems management and office automation equipment
• Managed the help desk and work order processes to ensure priorities were established, the IT team was focused on the correct activities, and resolution is completed in a timely manner
• Planned, directed, and evaluated the use of new technologies / business systems to enhance business operations
• Established process documentation standards and maintained departmental Operations Manual
• Provided technology expertise for new business acquisition activities
• Provided SQL Server database management support

Confidential

Director, Automation / Director, Project Management

Responsibilities:

• Provided Project Management support for numerous projects that supported contract and corporate operations
• Worked with business and contract leaders to understand business requirements and help them understand how technology tradeoffs influence strategy
• Managed the development of Web-based contract support applications, utilizing external development resources
• Established and managed project timelines, goals, and objectives
• Mentored application developers in various activities including detail design, standard setting, documentation and quality controls
• Lead the Automation Department support of Confidential Excel's various state contract applications and interface processes
• Developed System Development Life Cycle processes and documentation for Automation project execution
• Integrated activities with business units and other IT departments to ensure the successful implementation and support of project effort

Confidential

Associate Director

Responsibilities:

• Directed a team of eight application developers for six months to replace an unsupported legacy CRM.
• This project was delivered on plan, on time, and on budget, enabling the Customer Service business unit to significantly reduce staffing expense.
• Directed the implementation of a complex Warehouse Management System utilizing internal staff, as well as vendor and contracted implementation support.
• This installation resulted in the improvement of inventory accuracy from 95% to 99%.
• Additionally, process improvements brought about by this project were instrumental in the reduction of customer order processing time in the Distribution Center from an average of 3 days to 1 day through improved inventory visibility.
• Directed the activities of external vendors and internal technical staff in support of warehouse management and automation systems utilized by the Distribution Center, including the WMS system and automated order picking, sortation, and parcel manifesting and labeling applications.
• The aggressive approach taken to maintaining high levels of system availability resulted in negligible (< .5%) system downtime.

Confidential

Manager, Data Architecture and Administration

Responsibilities:

• Established standards for data architecture tools and procedures
• Managed the activities of data architecture and data administration staff, and enforced established standards for data naming, documentation of metadata, and program change management
• Key member of the corporate Data Architecture and Applications Architecture committees tasked with documenting existing architectures as well as establishing an architecture framework to be used in future development activities

Confidential

Systems Analyst / Project Manager

Responsibilities:

• Developed many small to large mainframe-based applications to support a variety of company business units
• Designed and developed a large-scale application to support mainframe application run-to-run balancing
• Designed the logical model for a Product Information database that is currently utilized as a key enterprise-wide source of product data to support the operational activities of the business
• Designed and managed the implementation of an order fulfillment system to support the company's WEB-based direct-to-consumer sales model
• Implemented and supported an internally developed Stock Locator system in 3 distribution facilities