SUMMARY:

Seasoned manager with over 20 years experience in complex project management, voice and data networks, facilities & computer rooms, operations, business continuity and disaster recovery, sales, marketing and leadership. Experience gained in the highly visible and demanding Financial and Telecom sectors. Naturally talented in working effectively in complex assignments. Possesses excellent skills in external and internal verbal and written interpersonal communications.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Business Process Development
• Project Management
• Service Delivery Management
• Business Systems Integration
• Commercial Sales
• Government Bid Support
• GSA Schedule Development & Submission
• Vendor Management, Purchasing & Logistics
• Assured the seamless progression of SATCOM solution feasibility, customer orders, engineering design, link budget analysis, procurement and logistics, operational provisioning and contract adherence.
• Evaluated, selected and managed the implementation of NetSuite. A CRM/ERP business application.
• Achieved a 40% cost reduction as a result of reviewing and renegotiating vendor services.
• Coordinated the addition of Confidential to the Federal GSA Schedule.

Confidential

Real Estate Sales and Marketing

Responsibilities:

• Marketing Planning
• Customer Satisfaction
• Residential and Commercial Sales
• Market Analysis (CMA)
• Seller & Buyer Representation
• Contract Adherence
• End to End Transaction Management
• Third Party Management & Logistics

Confidential

Project Manager

Responsibilities:

• Business Process Development
• Systems Functionality Evaluations
• Network Security Assurance
• Systems and Services Inventory, assessment and Integration
• Coordinated the seamless integration of acquired telecommunications companies.
• Implemented global system standards and identified redundancies while assuring compliance with corporate best practices.
• Initiated projects to consolidate computer rooms, systems and tools, process and procedures utilizing Six Sigma best practice methodologies.

Confidential

Sr. Project Manager

Responsibilities:

• Platform Team Management
• Implementation and Back - Out Planning
• Change Control, Documentation, Network Diagrams
• Internal and External Network Design and Implementation
• Executive Management Reporting
• Telco Service Orders and Disconnect Orders
• Vendor Service Contract and Support Logistics
• Business Continuity (BCP) & Disaster Recovery (DR)Plan
• Upgraded access method from POTS lines to T1’s.
• Replaced legacy modems with CISCO equipment and integrated into the NMS.
• Developed policy, procedure and support models.
• Implemented a secondary disaster recovery site and a mainframe disaster recovery plan.

Confidential

Project Director (Cable & Wireless)

Responsibilities:

• Geographical Network Management System (NMS) Assessments
• RFP Development and Contract
• BCP & DR Planning
• User Acceptance Testing (UAT)
• ACD, Call Center, IVR and Voice Menu development and implementation.
• Global Customer Base Service Level Agreement (SLA) Standardization
• Facility Standardization in five countries
• Migration of Top Revenue Generating Customers Subscribing to ATM, Frame Relay and Managed Router Services
• Completed the two year project and managed the design and build of Service Operation Centers.
• Deployed global standard tools including Smarts In Charge, HP OpenView, Webview, Infovista and Netcool with interfaces into regional trouble ticketing and customer reporting/billing applications.
• Delivered five facilities operating on NMS systems deployed in redundant web hosting centers providing full global resiliency and scalability.

Confidential

Telecommunications Manager (Acting)

Responsibilities:

• Staff Management, Scheduling and Evaluations
• Vendor Management
• Budget Forecasting, Budget Management, Tracking, Billing and Reporting
• Business and Personnel Conflict Resolution
• Voice Platform Availability Assurance
• New Product Evaluations
• Disaster Recovery Planning and Testing
• Voice Platform Support of Corporate Initiatives
• Telephony Network and Component Outage Reporting
• Completed Y2K upgrades, testing and for all products and services related to Voice Communications.
• Met or exceeded SLA’s and maintained 100% production status availability.

Senior Technical Analyst

Confidential

Responsibilities:

• Coordinate all Billing & Audit Activities and Assure Accuracy
• Provide 2nd Level Support for Reported Problems with the Northern Telecom Platform
• Provide General PM Coordination of Voice Services in Support of Corporate Initiatives
• Coordinate Preventive Maintenance Activities Including Hardware and Software Upgrades
• Managed an RFP effort and implemented the solution to migrate from numerous service providers to one single national provider for local, Confidential distance, point to point and wireless services.
• Evaluated, selected and implemented a PBX admin and call detail system (Switchview) providing a single point to maintain all switches and move reporting & configuration capabilities to the end user.

Project Manager

Confidential

Responsibilities:

• Coordinate the efforts of the LAN, Desk Top, Mainframe, Wang, Network and Voice teams in support of moves.
• Capture the IT requirements for relocating departments and staff.
• Assure the seamless migration of ISS functionality
• Seamless relocation of departments while remaining flexible to changing requirements with diverse scope
• Develop and maintain computer room AutoCAD and Visio diagrams with associated databases for HVAC and Power and capacity planning
• Assure change management and DR/BCP adjustments are completed as required.
• Provide cross divisional communications, chair meetings and maintain project documentation
• Coordinated the relocation of over 3,000 staff to the new complex and the vacating of 5 buildings in Reston, VA.

Technical Analyst

Confidential

Responsibilities:

• Provide support to Confidential and coordinate the installation and upgrade of equipment
• Provide fault resolution to reported problems with corporate equipment including PC’s, printers, software and connectivity
• Maintain the configuration and connectivity of IBM 3270 mainframe controllers and printers
• Manage the assignment of technical staff to assure departmental systems availability
• Met or exceeded fault recovery service level agreements and group objectives.

Technical Analyst

Confidential

Responsibilities:

• Maintain, Monitor and Test Network to assure availability
• Maintain Network diagram accuracy. Report discrepancies to applicable platform owners
• Provide a central point of coordination between vendors and corporate staff
• Install and maintain network communications components and connectivity as required
• Developed a plan allowing for the immediate recovery of a single Front End Processor failure by redistributing connectivity with a pre-set alternate configuration in the digital matrix switch