Project Manager, Technical Resume

SUMMARY:

15 years Accounting Background

TECHNOLOGY SKILLS:

Jira Administrator Front End Confluence Administrator

Ticketing System Administrator Technical and Functional Analyst

User Acceptance Testing ERP Implementation Team

Microsoft Dynamics ERP Systems Assigning Roles and Permissions

Business Requirement Documentation Strong Cross - Group Collaboration

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager, Technical

Responsibilities:

Provide and track Onboarding guides.
Escalate SIS/MOP procedures with SME’s.
Provide Access/SharePoint spreadsheets for reporting.
Virtual meetings with Functional teams and SME’s to meet deadlines.
Run daily Power BI reports to track all progress and areas that need attention for 279 app merge readiness.
Create PowerPoint documentation to send to Managers with links and details of missing information required.
Daily phone call with Managers of Apps to answer questions and provide any details they are missing.
Working cohesively with my department team to stay on point and offer any assistance that may be needed.

Environment: Power BI, PowerPoint, Word and Excel

Confidential

Systems Business Analyst

Responsibilities:

Jira administrator. Manage Ticketing Systems.
Worked with team to resolve bug issues.
Confluence administrator.
User Acceptance Testing and Training.
SharePoint Admin.
Functional setups for e - Commerce.
ERP Business Analyst.
NAV, Jira and Confluence SME.
Manage ChargeLogic add-on. Extensive Process documentation. Gathering As-Is To-be requirements.
SQL querying SSRS Reporting.
Owner of all business requirement gathering for all departments to capture all like to have and mandatory changes.
Created all process documentation for every process that is completed in the NAV ERP system.
Integral part of the three implementations from beginning to completion.
Owned the ticketing system (Jira) and assigned to appropriate parties.
Drove tickets forward that were a priority, cleaned 300+ tickets that were creating distractions and no longer serving company business needs.
Made sure all outstanding tickets had communication, so the end users were up to date on where their issues stand.
Weekly meeting with the Director of IT, to prioritize tickets and update statuses where appropriate.
Research, collaborate any issue that is unresolved to troubleshoot and resolve with strong problem-solving skills.
Functional setup of twelve e-Commerce stores, including credit cards and end user permissions.
Cleaned blocked orders that did not flow into NAV due to various reasons using BizTalk.
Managed adding and deleting users, including assigning correct user roles and permission sets in NAV, Jira and Confluence.

System and Apps: NAV, Jira, Confluence, ChargeLogic, HelpDesk, Dynamics 365, BizTalk, Shipping application, SSRS, SharePoint, Smartsheets, Visio, Word, Excel, and Pivot Tables

Confidential

Systems Business Analyst

Responsibilities:

Financial Systems upgrade from Great Plains version 9 to version 10. Created the As-is and To-be data flow diagrams for business processes.
Gathering, verifying, and documenting over twenty Financial and Material Management business requirement documents.
Validation Protocols and Test Scenarios for 155 Business Procedures and Requirements.

System and Apps: Great Plains 9 and 10, SharePoint, Word and Excel

Confidential

Business Analyst

Responsibilities:

Gathering Business Requirements.
Table External Salary Calculations for development team.
Produced ten Human Resource Compensations Plan Documents.
Modules: (OIC) Oracle Incentive Compensation, (OTL) Time and Labor, and (HRMS) Human Resource Management System

System and Apps: Oracle, SharePoint, Word, Excel and Pivot Tables

Confidential

Oracle Business Analyst

Responsibilities:

Work with end users and the Oracle implementation team to identify business needs and solutions.
CRM Administrator. Testing scenarios (business processes) in Oracle environments
Order to Cash, Procure to Pay, Logistics and Finance. Functional setups: A/R, OM and Inventory.

System and Apps: Oracle, Yoda, CRM, Word and Excel

Confidential

Inventory Analyst

Responsibilities:

Research, auditing, receiving, corrections, and metrics. uarterly physical inventory counts for 53 distribution centers.
Administer all Operational Spare and Core sites.
Resolve all distribution PO non-conformance issues.
Manage the Master Item Parts in Oracle.

System and Apps: Oracle, Word, Excel and Pivot Tables

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