- 10 years experience in data provisioning and providing outstanding service to customers:
- Designed DS1s Multiplexers Designed/troubleshoot DACS
- Implemented and designed circuits Designed Communications Circuits
- Troubleshoot DS1s Multiplexers Validated requests for new service
- Organized work orders accurately Prepared correspondence
- Managed quality issues and transit Created T3 Entrance telecommunications
- Troubleshoot T3 Entrance Modified call switches, test trunks, and telecommunications equipment. test links.
professional experience overview - As Operations Manager at Exit 1 st Choice Realty, compiled procedures and policies for sales agents and clients, in the real estate industry . Ensure all procedures are conducted in a timely manner. Make plan and preparation for meetings and conference calls. Prepared training through WEBINARS. Organized the general filing system and correspondence. Created and assigned e-mail addresses for sales agents. Managed payroll, time sheets and invoices. Prepared commission checks using MEMO system.Maintained accounts payable and balanced the company s finances using Quick Books. Ma naged daily bank deposits. Processed ACH deposits through online banking. Sort and distribute mail daily. Primary liaison with landlord and other fund service providers. Monitor the use of supplies and equipment. Coordinate the repair and maintenance of office equipment. Assured all oral communication both in person and by phone is relayed to the appropriate staff person. Prepare and submit proposals.
- As Technical Project Manager at Qwest Communications, provided a full range of expertise in circuit design. Built effective relationships within and across business units to meet organizational goals. Successfully track record of delivering quality products to customers. Managed and monitored interaction with internal clients such as equipment vendors and suppliers. Interfaced with members of LF the technical staff responsible for designing circuit components and materials to ensure that overall design requirements were met.
- Managed plans, evaluate and coordinated the installation of data services Manages customer DS0 and DS1 Digital Signals Internet, Frame Relay, Voice/IP and Full T1 accounts. As liaison between Qwest vendors and d ata customers from the initiation of order through the installation, and acceptance of service to ensure that customer s expectations are being met. Coordinate efforts internally and with other companies and organizations. Maintains correspondence between carriers and customers escalates with Incumbent Local Exchange Carrier ILEC s and competitive Local Exchange Carrier CLEC s to resolve circuit delivery issues. Advised sales team on departmental procedures and provides support. Tracks and obtains firm order commitments FOC . Verifies design layout reports to confirm proper circuit design. Coordinates installationand circuit testing th r ough implementations. Regroom circuits to enhance customer performance.
- As Senior Customer Service Rep/Tech Coordinator at Fraser Paper, delivered guidance on product information, pricing, machine scheduling, complaints and order tracking while maintaining open channels of communications. Negotiated with vendors to resolve conflicts and ensured agreements on price, product, and delivery. Maintained accurate documentation of all transactions. Provided timely and accurate information to Sales Reps and customers as well as offer alternatives and suggestions for paper request. Served as liaison between the mills, Sales Reps and customers. Provided logging, tracking problem resolution of customer incidents for the company.
- As Trouble Ticket Coordinator at Sprint, managed requests for assistance on problem reports from customers. Obtain required/pertinent information from customers to adequately describe the request or problem report. Perform an initial analysis, and invoked the proper support. Enter information into the problem tracking system. Directed the request or problem to the most appropriate support area. As a liaison with customers ensured requests or problem reports have been satisfactorily handled.
- As Senior Customer Service Rep at Sprint, Managed and maintained residential and business accounts in an automatic call distribution ACD environment. Received and verified documents required for billing and follow-up purposes. Ensured compliance LF regarding billing and follow-up on all accounts. Processed work orders accurately and timely. Processed orders, prepared correspondence, and fulfilled customer s needs to ensure customer satisfaction.
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