SUMMARY

• Highly accomplished, results - driven business technology management professional wif a consistent history of success in directing IT departments including application, infrastructure, and project management teams. Committed to quality and service excellence wif an aptitude for launching new technology operations.
• In over 20 years of successful Transition and Transformation Project & Program management experience in both
• Software Engineering and Information Technologies: technical and operational experience in BSS CORE projects: Information technology outsourcing for Confidential, Ericsson & Huawei technologies, ERPs & CRMs experience in a Telecom Billing system but in Financial / Banking domain as well.

TECHNICAL SKILLS

Language skills: Czech language,Fluent, English language, Fluent, Croatian language, Native language

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

• Responsibie for WAN/MPLS for 200 sites in EMEA (Eurpoe, Africa, Gulf Region)
• Managing third-parties: from RFP to contractualization, ensuring the quality of their deliverables and the respect of internal processes incl. invoicing, etc.
• Infrastructure work on: MPLS circuits & security components LAN/WAN design and build, IP Ranges, Virtual Machines VM’s controling AD/LDAP, Microsoft’s SCCM System Center Configuration Manager, Cisco Routers Cisco 4451 Cisco 4431, Cisco 4351 Cisco 4331
• Create & Drive the EMEA roadmap for Infrastructure programs .Plan & Develop solution sets to provide data network services for Confidential /Merck/Antellique entities / MMDs, DCs and SO.
• Monitor and specify requirements to ensure compliance of international regulatory network guidelines.Drive majority of WAN incidents
• Plan & Develop data network architectures considering existing network infrastructure including cybersecurity (WAN / SD-WAN: a cloud-centric networks AT&T and Verizon).
• Provide technical guidance to business groups that require the use of transport services.
• Evaluate and select transport technologies (working closely wif LMP last mile providers, office landlords ... ).
• Interface wif Merck's internal and external telecom partners for WAN services in Data Centers.
• Maintain contact wif suppliers to gain knowledge about new network services and equipment.
• Develop network optimization, upgrade, implementation, and test plans.
• Working on daily basis wif Sales exceuties: Verizone, AT&T, CenturyLink, BT, ENET, MTN
• Responsibile for disconnections and closure of billing cycles.
• As my responsibility was EMEA region: Europe, Africa, Golf region me had about 48% of the sites. During my period of leading, it was 80+ MPLS implementations, 25+ VPNs, 2 downgrades, 10+ cancelations/replacements, 50+ disconnections, 3 DCs upgrades, all sites in L2 diversity.

Confidential

Project delivery

Responsibilities:

• Confidential SOLUTIONS is a prominent consultation and technology company halping its clients take advantage of information technology to develop their business and to introduce new products and service. me was the owner of Confidential j.d.o.o. (owner, entrepreneur) for new business development in Croatia and region.
• As New Business Developer me was working wif board members from several banks in Croatia, Slovenia, and Serbia. The new sales opportunities including selling and implementation of major Confidential ’s products: PSD2 APIs, Impresto, BAPPI 2.0, PFM, ChatBots wif AI features, Face Recognition APIs and eShops integration, full scale of fintech products
• As Project Manager me was responsible for organization / education of several Agile/Scrum teams for: KBC, UniCredit, ING and eska Spo itelna
• As Program/Project manager me had a delivery to the second-biggest bank in the Czech Republic, a daughter company of KBC. Project: “Genesis* for Branches” include calls recording of all bank employers calls wif customers, but wif complex logic of “recognize and not recording” private calls, per new GDPR directives from EU. dis delivery following enterprise call center systems changes and upgrades, strong relationship wif telecommunication provider T-Mobile, upgrade work in own telco center, implementation on enterprise cloud systems in the Czech Republic but also in Hungary, using all security SLAs / KPIs for core banking products but been placed outside of secured bank environment, wif some android applications whose were developed only for dis case.

Confidential

Program Manager

Responsibilities:

• Responsible for the customer-facing production environment monitoring, performance, release/deployment security, reliability, availability, capacity, latency.
• Working in Infrastructure, servers, cloud computing solutions delivery in complex environment for Tier-1 companies (SAAS & PAAS): 100% hands-on datacenter management, compute, storage, and Data Center network infrastructure: VMware vSphere/vCenter/ESXi environments
• Enterprise IT business planning experience and relative team management experience.
• Experience in managing complex Telecom, System Implementation, Management Consulting projects or equivalent.
• Drive and/or support following areas: NOC Operation, Field Operation, Network Performance Management, OSS/IT, eTom/ITIL, TL9000

Confidential

Program Manager

Responsibilities:

• Lead the Quality teams and drive delivery, implementation, test time/cost reduction.
• Interfacing wif other development 3PP teams and Customer
• Drive Change Request deployment, integration troubleshooting and final testing.
• As SPOC used escalation path(s) for teams across the client’s organization

Program Manager / Solution Architect

Confidential

Responsibilities:

• CTO accountability for preparation for 3G GSM Launch and then skill-transfer
• Audit of all networks, IT dept, Customer care & Financial dept., HR audit (only top and line managers)
• Audit of legal telco laws in Rwanda, especially GSM licenses (Rwandatel doesn’t have GSM licenses in a past)
• New numbering plan, audit & directions - communication wif Rwandatel’s Telecommunication Authority
• Creations of several models of Business in statistical office in Belgrade (according information from a field)
• Macro Master Plan or “Project, Products & Process Matrix”
• Business Plan for period to Q1/2009 to Q4/2011
• Direct responsible for all implementations in Rwandatel: to check and approve KPIs of: NGN, GSM, UMTS, Billing systems (pre-paid PPS) and postpaid LifeTree @bility
• In dual role as member of consultant’s team of Marketing TOP management and single activity as CTO/Product Manager result was creation of Business plan for whole Rwandatel’s

Operation Manager / Billing Manager

Fixed Voice & Voice Billing Manager

Confidential

Responsibilities:

• The strongest ISP in Europe in 2003/2004, 3rd in Czech Republic. Co-founder of voice services in Confidential as Solution Architect for billing.
• Core integration - Nortel Networks Core (fixed voice switch) implementation, signaling maps exchange wif Cesky Telecom.
• Voice Billing manager and Product manager: founder of new voice services in Confidential .CZ, responsible for all voice data workflows and processes in company: collecting data (raw CDRs), provisioning and billing,
• Creation of DWH to provide necessary data to NOC, call center, sales/marketing/financials, top management reports.
• Integration dis wif new local CRM system and to make integration wif Confidential ’s international ERP system.
• Direct responsibility: ISO implementation in Billing department as a part of IT
• Part of RUP process was implemented on Voice Billing services. At the end of 2003 we start wif implementation of first version of ITIL, recommended from Confidential International from Caligari.

Confidential, Croatia

Security admin/officer, dB2 & RPG programmer

Responsibilities:

• In early autumn of 1995, me start my professional carrier in Croatian police, as few months before successful graduating of study of Electrotechnics. My starting point was AS400 security administrator / officer, responsible for majority of the personal data and payments.
• As my programmer’s skills were so far only assembler, basic and some machine code skills of mainframes (Honeywell 66) me was introduced there wif DB2 and Oracle, got several Confidential ’s courses and did certifications n it, so me was able to create majority of reports: first in textual (PCTools) than in reporting tools.