SUMMARY:

• Sr Product Manager responsible for delivering on - time, business critical products and applications that meet or exceed quality and features through example-based leadership driven highly motivated teams over a 23-year IT career.
• Expert in Finance, Insurance and Healthcare industries with 18 years in combined experience, looking for challenging and rewarding assignments that require strategic business product development, transition or enhancement for delivering value to stakeholders while delighting end users.
• Desired technology environments will include Cloud, Mobile and AI; the fourth industrial revolution technologies.
• Experience, skills and knowledge to make time sensitive and critical decisions related to team composition, technology stack, features and most importantly ability to anticipate and manage risk.
• Deep emotional intelligence and empathy with vast experience managing stakeholder and customer expectations, leading teams with members from broad demographics, cultures and motivations.

SKILL:

Data: Data Analysis, Database design, SQL, Postgresql, Elastic (Swiftype), Tableau

Application Consumption: UX, React*, React Native*, Swift*, Ember JS*

AI: Conversational interface (chatbot) development, data insight/analytics, DialogFlow, Watson Assistant, Watson Discovery, Watson Knowledge Studio, Salesforce Service Cloud Channel - Chat

Web Services/API: Ruby

Testing: TDD

Management: Continuous Risk Management (CRM)

TOOLS: /SERVICES

Confidential: Confidential

Product Management: JIRA, ServiceNow, Pivotal Tracker, Trello, Microsoft Project, Asana

Collaboration: Slack, Microsoft Teams, Skype for Business, Google Hangouts.

Design/UX: Sketch, Adobe InDesign, Adobe Illustrator, Figma

Code: Visual Studio Code, Git, Github, GitLab

Database: Postico

Communication/Notification: Mailgun, Airship, Twilio

Testing: Sentry

Log management: Papertrail

Cloud: IBM Cloud, AWS

Analytics/Dashboards: Keen

METHODOLOGY: Agile. Scrum, Kanban, Kanplan

PROFESSIONAL EXPERIENCE:

Sr Product Manager

Confidential

Responsibilities:

• Educating Stakeholders
• Research, collect and quantify product assumptions, preference and requests.
• Assess and quantify market opportunity and competition.
• Provide technology roadmap, including stack recommendation, costs, timeline and risk.
• Product Strategy driven prioritization.
• Recruiting Teams
• Identify and interview internal and external candidates for various scrum teams.
• Make team composition recommendation.
• Empowering Product Owners and Scrum Masters
• Continuous communication, transparency and accountability driven empowerment.
• Coaching, education and technology suggestions.
• Empathy for technology and people constraints to soothe stakeholder tensions.
• Assistance with prioritizing and re-prioritizing of stories and sprints.
• Assistance with risk mitigation.
• Vendor/partner Management
• Negotiate favorable terms with platform/software companies.
• Transition from one vendor to another.
• Integration planning.
• Technology/architecture Selection and Design
• Aligning technology and architecture with Stakeholder and Business Goals.
• Guiding, Recommending technology stack and architecture.
• Anticipating future cost, scalability and quality constraints.
• Anticipating and planning for human capital resources fitting stack and architecture.
• Preparing human capital resource pipeline.
• Offshore and Nearshore Resource Management
• Visit offshore locations.
• In-person training of offshore product owners and scrum masters.
• Schedule non-regular (including nights and weekends) day-hours for different time-zone resource collaboration.
• Implement optimal remote work methodologies and processes.
• Coordinate monthly on-site Nearshore resource meetings

Confidential

Product Owner and/or Scrum Master, Agile Coach

Responsibilities:

• Empowered team members to be able to make a decision on committing to stories in a sprint and be accountable for them.
• Empowered dev lead to do code review, update technical design element and help team members with stories.
• Empowered testers to keep the Functional test scripts updated.
• Backlog and Stories Management
• Prioritized stories in backlog.
• Facilitated UAT sign off with Product Manager or Stakeholder.
• Improved description and acceptance criteria.
• Reorganized and restructured stories into better functional and sprint fits.
• Sprint Management
• Daily scrum meetings.
• Facilitate grooming session and sprint planning.
• Facilitate sprint review meeting.
• Facilitate sprint retrospective meeting.
• Continuity Management
• Document agile and scrum principles.
• Advocate and teach scrum best practices.
• Empower dev leads and business analyst to manage sprints.
• Conducted team trainings for knowledge transfer.
• Dev lead Management
• Aligning technology and architecture with Stakeholder and Business Goals.
• Guiding, Recommending technology stack and architecture.
• Anticipating future cost, scalability and quality constraints.
• Anticipating and planning for human capital resources fitting stack and architecture.
• Preparing human capital resource pipeline.
• Offshore and Nearshore Resource Management
• Visit offshore locations.
• In-person training of offshore product owners and scrum masters.
• Schedule non-regular (including nights and weekends) day-hours for different time-zone resource collaboration.
• Implement optimal remote work methodologies and processes.
• Coordinate monthly on-site Nearshore resource meetings.
• Observed Teams during ceremonies and identified areas of improvement on Agile Performance, Delivery and quality.
• Coached teams individually and in groups that were struggling and turned around failing teams so that they became high- performing ones.
• Organized and facilitated weekly Scrum of Scrum.
• Created documentation and gave training to teams to follow story point estimation.
• Coached product owners in backlog improvement, feature creation, splitting stories, encouraged sprint grooming for new Agile teams.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Product Owner

Responsibilities:

• Working with internal Salesforce Center of Excellence, Salesforce and PwC to implement Chat through the Lightening Service Cloud Channel
• Developing a 2022 business case for using Salesforce Marketing Cloud for Broker, Provider and Employer readiness and engagement
• Using Tableau to drive insights from call-center/producer services Avaya over Pega call case data.
• Identifying and mapping cost-drivers to specific chat use-cases
• Part of the technical team architecting the security wrapper over Salesforce omni-channel API
• Configuring and maintaining Elastic engine for search
• Search launched within 2 months
• Overhauled the Agile team and processes. Replaced scrum master, introduced KanPlan and created performance and quality benchmarks for the Infosys (dev) and Cognizant (QA) vendor teams
• Identified and engaged UX, UI and interaction designers to measure search discoverability and a roadmap entailing improving customer experience
• Lead by example with crazy inclusion and transparency, achieving support and enthusiasm with team members while earning respect.
• Coaching across the board - scrum masters, QA, Dev and design leads and immediate and higher reports from VP to SVP on best engagement solutions for members, brokers and employers.

Confidential, Plano, TX

Product Manager, Product Owner, Scrum Coach, Scrum Master

Responsibilities:

• Identified and committed to the DialogFlow chatbot framework
• Researched Elastic for document search and integration with DialogFlow
• Defined Skills, Intents, Dialogs
• Worked closely with design and engineering lead.
• Facilitated Facebook Messenger integration
• Recruited test users and stakeholders for feedback

Confidential

Product Manager

Responsibilities:

• Architected the solution over a cloud infrastructure with AWS through Confidential
• Got Confidential mandated security compliance standards including SOC 1, 2 and 3
• Implemented encryption at rest with Postgres SQL
• Determined the cost and pricing of the product and its various subscriptions targeting different size market segments.

Confidential

Product Manager

Responsibilities:

• Interviewed stakeholders to understand cost and scalability.
• Trained demographic models to determine target audience profiles.
• Created a chatbot/conversational interface.
• Launched with 2 pilot employers.
• Collected, aggregated and presented all user interaction data in Keen
• Created analytics dashboards for C-Suite.
• Provided strategic input for scaling.

Confidential

Product Manager

Responsibilities:

• Responsible for a technical migration of a hybrid, javascript in cordova app to swift and java and kotlin.
• This app had many hundred thousand users across a large number of companies.
• There were performance issues and regular crashes as it was scaled.
• Some features like those dependent on location and camera were not supported well by the JS libraries.

Confidential

Product Manager

Responsibilities:

• Worked with a leading Insurance company Cigna to prepare and present application roadmap.
• Assembled a team.
• Created reporting structure and policies.
• Implemented a Kanban approach without any sprints.
• Educated Product Owner on various and complex employment rules and tables.
• Managed stakeholders from various companies, beyond the client; the insurance carrier, brokers and HRIS technology partner.

Confidential

Product Owner

Responsibilities:

• Identified and prioritized platforms and applications to integrate to including WorkDay and ADP.
• Assembled teams around integration domains like those for benefits and enrollment and payroll.
• Selected Scrum Masters.
• Identified Kanban and Scrum candidates.
• Recommended collaboration platform like slack.
• Recommended Jira for agile management.

Confidential

Product Owner

Responsibilities:

• Advocated Cloud adoption using AWS with Healthcare, Banking and Insurance use cases.
• Projected costs with AWS with AES certified engineering resource(s).
• Alternatively reviewed Confidential (still relatively new with Confidential having been acquired by Salesforce).
• Projected lower costs and risks with Confidential with full-stack application developers.
• Identified, Interviewed and Recruited developers from cloud companies life Groupon and strong enterprise administration software companies likes Sabre.

Confidential

Scrum Master

Responsibilities:

• Daily scrum meetings.
• Facilitate grooming sessions and sprint planning.
• Facilitate sprint review meetings.
• Facilitate sprint retrospective meeting.

Confidential

Scrum Master

Responsibilities:

• Prioritized stories in backlog.
• Facilitated UAT sign off with Product Manager or Stakeholder.
• Improved description and acceptance criteria.
• Reorganized and restructured stories into better functional and sprint fits.
• Daily scrum meetings.
• Facilitate grooming sessions and sprint planning.
• Facilitate sprint review meetings.
• Facilitate sprint retrospective meeting.