PROFESSIONAL SUMMARY:

• Over 20+ years Global information systems business solutions experience, including Security, Engineering, Agile Program/Project Manager leveraging Atlassian JIRA, DevOps team management, network and infrastructure management of Global Networks, Vendor relationships, authoring and compliance with Service Level Agreements (SLA’s/OLA’s) and Particular strength in Project Management.
• Lead/Update/Understand and Champion measurement process by which SLA/SLR/KPI are accessed including the submission and completion of reports on a daily/weekly/monthly basis.
• Experienced in designing, developing and/or implementing ITIL aligned processes ITIL v3 Certified, Change Management and a Sr. Escalation Point overseeing and provide governance for IT Change Requests within IT Security Engineering.
• An IT service delivery leader with significant global engagement experience to lead and influence transformation to a cutting - edge global delivery model.
• Leveraged experience in Healthcare, retail, banking and manufacturing and global delivery guiding and supporting IT's transition to optimal onshore/offshore sourcing models including transition from staff augmentation to more structured delivery partnerships.
• Accustomed to Translating leadership vision for global IT delivery into executable programs with tangible results.
• Versed provider and leader supporting for all aspects of IT Global Delivery, from strategy, design, RFP and vendor selection, transition, vendor governance, performance management and value creation.
• Abreast of Governance routines including Quarterly Business Review (QBRs), metrics, and process improvements within the portfolios to elevate the maturity levels of engagement with partners. Mentor and coach for high-performance application teams in transition managing service delivery, demonstrated strong teamwork and interpersonal skills for all levels of organizations.
• Expertise in business and IT process relevant to airline industry leveraging 15-20 years of IT experience with global corporations.
• Demonstrated capability, strong knowledge and experience with Frameworks ITIL, CMMI, NIST, ISO, IT Customer Service Systems and Business/Financial Services.
• Incident Management, Business Continuity (BC)/Disaster Recovery (DR), adapt withimplementation of Mobile, Endpoint and Cloud technologies on AWS/Azure, Google Cloud Platforms, including DR and migration of existing solutions over cloud and building new ones.
• Strong verbal and writing skills in order to effectively communicate information to external and internal teams and C-suite members.
• I historically presented the official enterprise updates reporting revenues, vendor relations, business and technology reviews and change as Sr. PM including the supplemental documentation personal briefings individually with stakeholders, c-suite and executive membership.
• I am certain we can apply my diverse adaptable, collaborative skillsets to benefit your current Project needs.

PROFESSIONAL EXPERIENCE:

IT Program Manager

Confidential, West Bloomfield, Michigan

Responsibilities:

• Team Agile PM Leader serving as both the Scrum Master and Delivery Lead roles. Facilitates, train and guide Agile project teams (and extended team stakeholders) in Healthcare, retail, banking and manufacturing and global IT delivery.
• ITIL v3 Certified, Change Management and a Sr. Escalation Point overseeing and provide governance for IT Change Requests within IT Security Engineering.
• Experience as a JIRA administrator, Configured and maintained the production JIRA Service, Support and troubleshoot JIRA, work with JIRA to enable custom workflows, fields, dashboards, and reports, Create and manage complex JIRA components including project workflows, screen schemes, permission schemes and notification schemes in JIRA, Install, configure, maintain, and enhance the Atlassian, Help guide and maintain the organization of data in Confluence, JIRA Integration (SharePoint, MS Office) DevOps team management.
• Monitoring & Supporting User Acceptance Testing, Initiating and executing activities on Change Control Management.
• Linux administration, Confluence administration, Peoplesoft HCM 9.x, MySQL experience
• MS Office\Project, Planview Work and Resource Management solutions, SAP Product Delivery Lead (HRSP)
• Cloud technologies, AWS/Azure, Google Cloud Platforms, Salesforce.com, Confidential Technologies
• IT Security, Disaster Recovery Planning, Restoration of services, IT Business Continuity
• Integrate IBM Security Access Manager V9.0, environment and solution design.
• Configure External Authentication Interface application of Java / J2EE/ Web services applications and integrate with IBM Security Access (Manufacturing, Banking, Healthcare and Medical)
• Data Center consultations, infrastructure design and coaching, Information Lifecycle Management (ILM) strategy and implementation and MDM.
• Managed Regional healthcare Enterprise network migration, consulted on security policies, threat analysis an OS patches. Implemented regional evaluation of security policies and vulnerabilities. Automated IVR to cloud presence with managed cloud application resolving dedicated medical resource communications dependencies. Testing and integrations of new security application.

IT Infrastructure Sr. PM / Consultant

Confidential, Warren, Michigan

Responsibilities:

• Oversite of all aspects of company technical infrastructure, data centers, and corresponding equipment; including but not limited to: IT Security, Local Area Networks (LAN), Wide Area Networks (WAN), Storage Area Networks (SAN), Voice over IP (VoIP), Network Operating Systems, Windows Servers, and various business applications and hardware’s such as Cisco Meraki and POS Systems. DevOps team management, Test and Evaluation Master Plan (TEMP)
• Team Agile PM Leader serving as both the Scrum Master and Delivery Lead roles. Facilitates, train and guide Agile project teams (and extended team stakeholders)
• ITIL v3 Certified, Change Management and a Sr. Escalation Point overseeing and provide governance for IT Change Requests within IT Security Engineering.
• Interaction directly with key technology vendors to ensure the ongoing functionality of the environment.
• Cloud technologies, AWS/Azure, Google Cloud Platforms, Confidential Technologies, DR and Migration
• Designed Store-In-a-Box solution for Largest Furniture Retailer, Web and online retailing collaborations.
• MS Office and Project, Planview Work and Resource Management solutions, SharePoint Site Collection Administrator (SCA)

Great Lakes Regional Coordinator

Confidential, Livonia, Michigan

Responsibilities:

• Logistical and resource coordinator for Confidential Great Lakes region.
• Managed day to day resources for regional and global freight.
• Managed graphical tracking tools, logistics and mapping software.
• Supported internal and external customers ensuring expectations were met or exceeded.
• Program and Project Management applying Agile, Waterfall, ITIL and ITSM methodologies, advanced planning and scheduling techniques (WBS, OBS, CPM), and schedule variance analysis, DevOps team management.
• Team Agile PM Leader serving as both the Scrum Master and Delivery Lead roles. Facilitates, train and guide Agile project teams (and extended team stakeholders)
• IT Security, Disaster Recovery Planning, Restoration of services, IT Business Continuity
• ITIL v3 Certified, Change Management and a Sr. Escalation Point overseeing and provide governance for IT Change Requests within IT Security Engineering.
• Cloud technologies, AWS/Azure, Google Cloud Platforms, Confidential Technologies, DR and Migration
• Managed asset migrations of major HP global accounts and enterprise toolsets as Global PM.
• Managed Asset Migrations and infrastructure transitions for American Airlines, SABRE, CARDS Utility, MD PHYSICIAN’s, Healthcare Services, BlueCross, Nike, and Confidential
• Managed teams, Analyst, stakeholders and complex project plans through successful lifecycle and milestone delivery.
• Provided Infrastructure and technical consultation and financial management as Global Asset Project Manager

Confidential

Project Manager

Responsibilities:

• Maintained presence in technologies sector for emerging trends both on the application and hardware sides including JIRA integration and workflows, IT Business Continuity, Human capital management and guidance and coordinate with relationship and function area managers to ensure project alignment.
• Peoplesoft HCM 9.x, SAP Product Delivery Lead (HRSP)
• IT Security, ITIL, CMMI, SDLC Process, Design and Development, DevOps team management.
• ITIL v3 Certified, Change Management and a Sr. Escalation Point overseeing and provide governance for IT Change Requests within IT Security Engineering.
• Cloud technologies, AWS/Azure, Google Cloud Platforms, Confidential Technologies, DR and Migration.
• Financial project control, Issues management,Customer Service and Financial Service Software Support, Delivery Management, Documentum/SharePoint collaboration, escalation and resolution including communication and status reporting. Web Development (HTML, JavaScript & jQuery, SQL, C#, NET)

Confidential, Reston, VA

Sr. Project Manager/Site Lead

Responsibilities:

• Primary point of contact and leadership, regional office builds for infrastructure and communication requirements.
• Manage budget, personnel and resolve business and infrastructure issues including Confidential Technologies.

Confidential, Indianapolis, IN

Design Lead

Responsibilities:

• Agile/Scrum Project Management, CMMI, Development and Process Design
• TeamCenter Global PLM Collaboration Design Lead, Web Development
• Designing network, storage and architecture requirements and writing documentation, incorporating security requirements with IT Security Lead, Cloud Solutions
• Wrote and managed a second network design document listing global connectivity between External Suppliers SharePoint and Supplier Hubs using VPN Tunnel technology.
• Managed cycle process through Design Review Gates and Security reviews, IT Business Continuity.

Confidential, Warren, MI

Sr. Project Manager, Primary Delivery Lead

Responsibilities:

• ITIL v3 Certified, Change Management and a Sr. Escalation Point overseeing and provide governance for IT Change Requests
• Managed IT Infrastructure and Data Storage Services & Solutions and UAT Test Plans. Managed and supported UGS, PLM and TeamCenter as well as various other CAD, Math and Visualization tools in multi-tiered data center Cisco, Microsoft, EMC, IBM and Trend Micro Products & Solutions, HP OpenView / Remedy.
• GM Global Data Center/Product Development Primary Delivery Lead (Operation Manager) ITIL/SDP21and R10
• Developed, maintained Security Management policies, matrix’s and programs, Data Security development and Risk Management
• Monitored and maintained Data Security Assessments, prioritization improvements, Information Security Assessment
• Maintained day to day operations, configurations, change controls, problem management, Deployments and Refreshes, Mentoring, coaching and development of training programs
• Sr. Project Manager GMAC and GMAC Finance network separation and demarcation.
• Business intelligence, data warehouse, tool and team leadership experience
• GM Global Data Center/Product Development Oracle Project Manager, SharePoint implementation, upgrade, extension of existing applications, Testing, incident response plans, patches and RFP development
• GM Global Data Center/Product Development Project Manager supplied global supplier management
• Security, IT Business Continuity and Disaster Recovery Consultant, Threat Risk Analysis, Business Continuity, Security
• Project Manager for largest IT department in Detroit, MI and Largest Water and Sewerage system in the world. Federally mandated Security and Disaster Recovery requirement implemented in four phases.
• ITIL v3 Certified, Change Management and a Sr. Escalation Point overseeing and provide governance for IT Change Requests within IT Security Engineering.
• Tivoli, Security, and Disaster Recovery Consultant, SAP Product Delivery Lead
• Developed and maintained the Security Management Program and Supported Risk Management tools and processes
• Managed DWSD’s data security assessment, prioritization and improvement
• Audited and refined DWSD’s Data Security Policy, CMMI Process
• SOX, Storage, Security, and Disaster Recovery Consultant, Business Continuity
• Managed training, coaching and mentoring of best information security practices
• Designed and published Incident response plans, Disaster Recovery Drills, data/info audits, Business Continuity
• Published instructional security CTB’s and instructional internal security web site for self-tutoring and assessment utilizing SharePoint and Documentum.

Confidential

Sr. Consultant

Responsibilities:

• Competitive Benchmarking, BOP/BOE and BOM integration BIW
• Sales Engineering/Technical Consultant supporting full engineering architecture
• Manufacturing and Process Standards, SAP Product Delivery Lead
• Managed External Suppliers (EMC, IBM, HP, etc.) and technologies
• Instructional Teaching and Documentation of Math-Based Modeling, TeamCenter, UG, Catia
• Project Management, Change Management, Performance monitoring and tuning and Integration to System Model
• Architecture liaison between Systems Development Factory and GMAC development
• IT Security, IT Business Continuity, Security, and Disaster Recovery Consultant