SUMMARY

• An organized, creative and innovative Scrum Master with intense experience with strong leadership and problem analysis skills proven in high - pressure environments (Health Care, Retail and Finance).
• Experienced in application upgrade and “big-budget” implementation projects that ranged from $1-10 million.
• Detail-oriented with the ability to adapt and learn quickly while demonstrating strong organizational skills.
• Mentored and helped Directors and Vice-Presidents adopt to agile scrum framework.
• Exceptional hands-on senior level project management skills with talent for establishing and communicating vision, motivating and empowering teams to achieve remarkable sustainable results.
• Demonstrated conflict resolution techniques when faced with disagreements between team and followed up to ensure all members were heard and satisfied so issues weren’t repeated.
• Expertise in transformation and transitioning teams from waterfall to agile methodologies.
• Advised product owner on how to create, manage, refine, and prioritize backlog items using story-mapping and opportunity canvas.
• Well versed in mediating the general diversity of goals/expectations between the development team (high technical quality) and the product owner (more features).
• Empowered the team to be confident in making hard decisions when put under pressure or faced with a dilemma on who can write user stories, should spike or bug be story-pointed or not, or the difference between a bug and a defect.
• Expertise in Stages of Team Formation: Forming, Storming, Norming, and Performing model of group development.
• Ensured that the sprint was safeguarded from potential scope change caused by product owner removing or adding a pbi mid sprint. Adding or eliminating a pbi in the middle of production creates a positive/negative spike in burndown chart, which could potentially harm the team’s performance.
• Prepared and directed the team on what pertinent details were needed to guarantee stories met the DOD and DOR before being pulled into sprint or presented in demo.

TECHNICAL SKILLS

• Agile
• Scrum
• XP
• Lean
• SAFe
• Waterfall
• Rational Clear Quest
• Requisite Pro
• Clear Case
• Clear Quest
• MS Office Suite
• MS Project
• MS Visio
• Excel etc.
• Office 360
• MS SQL server
• MS Access
• NOSQL
• SyBase
• Cassandra
• DB2
• Rational Test Manager
• Load Runner
• Quick Test Professional
• JIRA
• Agile Central (Rally)
• TFS and VersionOne
• BigData Hadoop
• MapReduce
• HDFS
• Hive
• Salesforce

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Scrum Master

Responsibilities:

• Performed asa ScrumMasterfor 2 simultaneous teams.
• Expertly guided teams through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Conducted sprint refinement and planning sessions.
• Provided Agile Training and developed supplemental processes to aid the improvement of sprint velocity.
• Collaborated and ensured stakeholders representation on cross-functional business opportunities.
• Facilitated 2-week sprint cycles and coached the development team in use of incremental delivery methodology to automate the testing and to provide continuous delivery.
• Worked with the Scrum team to identify the bottlenecks and to remove the impediments and increase the velocity of product delivery.
• Increased sprint velocity by 40% by implementing concrete definitions of done for each sprint cycle.
• Made sure that sprint participants understood their roles and assignments.
• Coached and established 4 newScrumteams.
• Proficiently guided teams of all maturity levels through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Used different techniques, and found new games each sprint to make every retrospective unique and interesting.
• Tracked burndowns/burnups throughout the sprint and release.
• Facilitated planning poker to estimate story sizes, helped product owner and development team with frequent backlog refinement sessions and protected sprints from scope creep.
• Advised product owner on how to create, manage, refine and prioritize backlog items using story-mapping and opportunity canvas.
• Expertise in Stages of Team Formation: Forming, Storming, Norming and Performing model of group development.
• Used normalized estimating to help the program estimate larger features and epics.
• Facilitated preparation/readiness for release planning and inspect and adapt ceremonies.
• Removed impediments affecting the teams.
• Coached the product owners in understanding and practicing agility.
• Coordinated all phases of the project lifecycle, including requirements gathering and analysis, budgeting and planning, design, development, testing, and implementation.

Environment: Agile Scrum, Office 360, SAFe, JIRA, Confluence

Confidential, Charlotte, NC

Scrum Master

Responsibilities:

• Actively ensured compliance with the BOA’s Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act (BSA), information security and suspicious activity reporting requirements, policies and procedures. Actively participated in any required corporate and business line training in these areas as well.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• ConductedScrumDaily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Determined the team capacity (velocity) from historical data.
• Created structure user stories and corresponding activities (tasks).
• Facilitated agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Successfully guided three development teams through transition from waterfall to agile development.
• Coached team members on agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
• Conducted reviews with subject matter experts on the various deliverables for each phase of the project to ensure the quality deliverables for the project.

Environment: MS Office, Agile Scrum, VersionOne, TDD, ServiceNow Eureka

Confidential

Senior Scrum Master

Responsibilities:

• Helped assure the team follows the Scrum and Scaled Agile Framework processes.
• Spearheaded change throughout the organization to maximize benefit ofAgilepractices.
• Guided and coached theScrumTeam on how to get the most out of self-organization.
• Mentored theScrumTeam to develop high-value products using theAgile/Scrumframeworks.
• Assessed theScrumMaturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Coordinated sprint planning, led daily scrums, coordinate each sprint review and participate in Agile Release Train planning sessions.
• Made sure that sprint participants understand their roles and assignments.
• Assured that all aspects of Rally, the OSAM software portfolio management tools are promptly updated for each scrum team.
• Programmed increment planning through solid execution of each of the Program Increment Sprints.
• Helped the team meet their daily and iteration objectives, including working to remove impediments and communicating with other teams.
• Continuously facilitated team process improvement.
• Coordinated solution implementation and delivery with other Scrum Masters on the Release Train.
• Helped foster Agile code quality practices, including providing guidance to assist the teams in constantly improving code quality.
• Promptly updated the leadership through participation in the Scrum of Scrum meetings.
• Facilitated preparation and readiness for release planning and Inspect and Adapt ceremonies.

Environment: Agile Scrum, OSAM, Rally, MS Visio, VersionOne, SAS, Tableau, Office 360

Confidential, Cincinnati, OH

Senior Scrum Master

Responsibilities:

• Proficiently guided teams through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Acted as a stand in Project manager in various eCommerce/Web technical engineering projects.
• Selected different types of retrospectives to keep it stimulating- one truth and two lies, star, mad-sad-glad, express yourself.
• Executed Scrum events at an enterprise-wide level by organizing Communities of Practice (CoPs), Scrum of Scrums, EAT, and Meta Scrum Meetings.
• Educated team from waterfall background to accept the benefits of agile frameworks/SDLC agile transformation.
• Fostered the 5 stages of group development and used it to evaluate, inspect, and record how my team blossomed over time (Tuckman model): Forming, Storming, Norming, and Performing.
• Led a new team towards a self-sustainable and empowered model.
• Conducted a “Team Working Agreement” to safeguard the team against unfair treatment, expectations, or responsibilities.
• Tackled onshore offshore coordination between teams in India, USA and Philippine’s.
• Adapted to the challenges of working with a diverse vendor team where PM and development team had a PO employed by Best Buy while their SM was an independent contractor.
• Trained team on contrasts between DOD and DOR, as well as US and PBI’s. (US should be small enough to finish within sprint).
• Responsible for Sprint planning and Backlog Grooming for theWMSHighJump systems enhancements, collaborating with Business and Operations. AsScrumMaster forWMS/TMSteam, coached employees and 3rd party vendor (On-Site & Off-Shore) through agile transformation.
• Built Dashboard using JIRA Gadgets: Control Chart, Cumulative Flow Chart Diagram, Epic Burndown, Release Burndown, Bubble Chart, Timesheet, Sprint Report, Sprint Burndown, Sprint Health, Days Remaining, Assigned to Me, Heat Map, Version Report, Dynamic Pie Chart, and Issues Statistics.
• Utilized JIRA filters to efficiently find issues and pinpoint specific backlog items or bugs: Blocker Filter, Created vs. Resolved, Bug Backlog, Bug Kanban.
• Tracked burndown chart throughout sprints so team could see amount of work remaining as well as clearly visualize/highlight issues, act fast, and resolve them in order to complete work in time.
• Helped everyone keep track of issues by connecting projects to team’s HipChat room so that every time an issue was created or updated a notification was sent.
• Supported cross-functionality by easily incorporating feedback, eliminating email chains, and merging documents through collaborative editing, commenting, and sharing instantly on Confluence.
• Updated the teams Confluence page according to quarter and sprint.
• Onboarded new team members and trained them how to access JIRA, Confluence, HipChat, Bitbucket/Stash, Jenkins, Sonar, Artifactory, PPM.
• Managed JIRA: starting/closing sprints, creating end of sprint reports, creating capacity vs. availability of team hours before sprints starts.
• Provided higher management visibility of progress according to their needs in JIRA by creating control chart to see end-to-end lifecycle of epic, story, task.
• Managed PPM vs. JIRA time sheet with reflection on burndown/burnup chart.

Environment: Scrum@Scale, JIRA, Confluence, Hip Chat, Bit Bucket/Stash, Jenkins, Sonar, Artifactory, PPM, JAVA, WMS, TMS, HighJump

Confidential, New York, NY

Scrum Master/Senior Business Analyst

Responsibilities:

• Helped ensure the team follows the Scrum and Scaled Agile Framework processes.
• Coordinated sprint planning, led daily scrums, coordinate each sprint review and participated in Agile Release Train planning sessions.
• Took direct responsibility for success in regulatory compliance outcomes of the BSA/Anti-Money Laundering Program, leveraging in-depth regulatory knowledge, craft, and experience.
• Coordinated solution implementation and delivery with other Scrum Masters on the Release Train.
• Helped foster Agile code quality practices, including providing guidance to assist the teams in constantly improving code quality.
• Helped leadership get informed through participation in the Scrum of Scrum meetings.
• Made sure that sprint participants understand their roles and assignments.
• Assured that all aspects of Rally, and software portfolio management tools were promptly updated for each Scrum team.
• Guided the team in meeting their program increment objectives for all features committed to during sprint.
• Helped with increment planning through solid execution of each of the program increment sprints.
• Supported the team meet their daily and iteration objectives, including working to remove impediments and communicating with other teams.
• Assured that all aspects of Rally, software portfolio management tool used by, are promptly updated for each Scrum team.
• Educated team on continuous process improvement.

Environment: Office 360, VersionOne, Agile