Principal Technical Project Manager Resume
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Englewood, CO
PROFESSIONAL SUMMARY:
- Accomplished IT Services Delivery Professional, RDM/PM/PgM/PMP with over 20 years’ customer facing leadership experience delivering effective IT solutions from inception to completion, on - time, and within budget.
- Excellent verbal and written communication skills, exceedingly qualified in setting/managing client expectations, presenting, negotiating, and communicating with client Senior/Executive Management and Key Stakeholders.
- Entrepreneurial self-starter, customer focused, sense of urgency, experienced in realignment and recovery of troubled projects, and proven track record of success.
- Successfully managed professional services/project delivery for commercial and federal business sectors including; cabling/infrastructure (new construction/retrofit), LAN/WAN/SAN/NAS and WiFi surveys/deployments, technology refresh, network security, data center upgrades, storage upgrades, VMware/virtualization, Cisco and Windows Server build/deployment, data center moves (both physical and logical), data migrations, business continuance/disaster recovery, collaboration, unified communications, contact center, legacy PBX/phone system migrations/phone system deployments, Microsoft Active Directory and Exchange migrations, and application development initiatives.
- Seasoned practitioner of Agile and Waterfall structured project management methodology best practices including: PMI, PMBOK, IBM WPMM, and Confidential PM2, as well as various organizations’ proprietary methodologies.
- Experienced in leading projects through all phases of project life cycle including, Initiation (pre-sales support, scope definition, risk assessment, LOE/budget definition, SOW/proposal development), Planning (resource requirements, responsibilities matrix, timeline/schedule, communications plan, change control process, test/acceptance plan, detailed design development/acceptance), Execution (project kickoff, status reporting, resource scheduling, implementation), Controlling (governance/PMO compliance, issues/risk management/mitigation, P&L/budget management/EV analysis, schedule management, scope creep/change control, testing), Closing (project acceptance, client invoicing, lessons learned).
- Over 15 years’ experience in Project Portfolio Management, Revenue Forecasting, and Portfolio Reviews
- Well rounded IT industry knowledge with over 10 years hands-on experience in technical roles including that of Computer Engineer, Business Analyst, Application Developer, Network Engineer, Network Manager, and Novell CNE.
- Well versed in Cisco Product Line. Over 10 years professional services experience delivering Cisco, Confidential, VMware, and Microsoft solutions. Over 5 years’ experience delivering NetApp solutions.
PROFESSIONAL EXPERIENCE:
Confidential, Englewood, CO
Principal Technical Project Manager
Responsibilities:
- Project Manager for Cisco Unified Contact Center Enterprise (UCCE) 11.0 upgrade and Finesse migration for WageWorks.
- Assigned to take over troubled project.
- Successfully recovered project and completed deliverables.
- Managed internal team and client resources to complete upgrade.
Confidential, Denver, CO
Senior System Administrator
Responsibilities:
- Accepted position with Confidential to support the Confidential System at the Confidential .
- The VA project was delayed for months due to customer issues.
- After being on the bench for almost 8 months waiting for project to start, left Confidential after being approached and offered a position by Confidential .
Confidential, Denver, CO
IT Project Manager
Responsibilities:
- PM for hospital sites for UCCE 10.5 upgrade, infrastructure upgrade including: managing vendor (Verizon) for site surveys, solution design, migration from VG224s to new VG350s, 2845 routers to new 3945s, install new C210 & C240 servers, perform IOS upgrades, UCCE 10.0 - UCCE 10.5 cluster migration.
- PM for implementation of UCCE Gateway Survivability / Default Call Routing.
- Urgent, break fix, high visibility project to enable GwS on Cisco Voice Gateways and Default Call Routing on UCCE core application. In the event of a UCCE gateway or core application failure, GwS/DCR automatically engages and redirects call to bypass UCCE system a ring a designated backline.
- This prevents calls from being dropped. Project reported status directly to executive director on a daily basis. Aggressive project timeline completed 100% successful and on time, hit planned completion date.
- PM for UCCE Cisco Agent Desktop (CAD) to Cisco Finesse upgrade.
- Finesse is the new web application to replace CAD. Finesse is the supported UCCE agent interface application for windows 10. Finesse is being deployed to Cisco UCCE agents and supervisors with windows 7 to windows 10 upgrade project.
- PM managing partner, Confidential (WWT) for UCCE AD/DNS stability.
- Remediate aprox 80 Peripheral Gateways to stabilize AD. Upgrade AD Server
Confidential, Denver, CO
PMO Director/Senior Program Manager
Responsibilities:
- Director level position reporting to CXO.
- Worked closely with Confidential ’s largest accounts, and partners. Coordinating and collaborating with Fortune 100 clients and their project teams to ensure successful deployment and delivery of products and services.
- Primary focus on API development initiatives to support Cisco Spark and Cisco Meraki product integration with Confidential 's voice service offerings.
- Managed, coordinated and collaborated across internal departments: Product, Development, Engineering, Operations, Legal, Marketing, and Sales in conjunction with Cisco Spark Product team in support of API Software Development.
- Communicated status, risks, issues, and resource requirements to key stakeholders at Executive level.
- Successfully completed Cisco Spark API development project.
- Established Confidential PMO.
- Developed SharePoint site for PM methodology, templates, and project repository.
- Introduced Project Dashboard SharePoint site for executive visibility into mission critical projects.
Confidential, South Florida
Senior Project Manager
Responsibilities:
- Responsible for project portfolio and delivery of professional services engagements for Cisco partner/VAR. Scope included implementation/integration of Cisco, Confidential, NetApp, VMware, Microsoft Windows Client/Server, and/or other current/legacy technologies in accordance with BOM/SOW, and customer requirements.
- Keen sensitivity and recognition of client business objectives, and business drivers to minimize impact to the customer environment.
- Worked closely with account teams (sales), internal/external delivery teams (engineering, customers, and partners), while leading engagements, utilizing “PMI like” Waterfall/Agile hybrid methodology. Phased approach (Waterfall) delivery encompassing iterative (Agile) milestone review/testing/modification or acceptance for completed phases.
- Primary point of contact to internal/external stakeholders including senior/executive level management.
- Managed communications, schedule, issues/risks, internal/external costs (budget), internal/external/third party resources, requirements, and change control, maintaining governance compliance with Confidential PMO, delivering projects according to schedule, within budget, and meeting or exceeding customer expectations.
- Successfully completed engagements for commercial and government business sectors including:
Confidential, St. Louis, MO
Professional Services Program Manager
Responsibilities:
- Responsible for project portfolio and delivery of professional services engagements for Cisco partner/VAR. Scope included implementation/integration of Cisco, Confidential, NetApp, VMware, Microsoft Windows Client/Server, and/or other current/legacy technologies in accordance with BOM/SOW, and customer requirements.
- Keen sensitivity and recognition of client business objectives, and business drivers to minimize impact to the customer environment.
- Worked closely with account teams (sales), internal/external delivery teams (engineering, customers, and partners), while leading engagements, utilizing “PMI like” Waterfall/Agile hybrid methodology. Phased approach (Waterfall) delivery encompassing iterative (Agile) milestone review/testing/modification or acceptance for completed phases.
- Primary point of contact to internal/external stakeholders including senior/executive level management.
- Managed communications, schedule, issues/risks, internal/external costs (budget), internal/external/third party resources, requirements, and change control, maintaining governance compliance with WWT PMO, delivering projects according to schedule, within budget, and meeting or exceeding customer expectations.
- Managed partners (contractors) including RFP, proposal acceptance, contract fulfillment, and invoice approval.
- Successfully completed engagements for commercial and government business sectors including:
Confidential, St. Louis, MO
Technical Solutions Project /Program Manager
Responsibilities:
- Successfully managed multiple Storage Area Network programs/projects to completion for clients
- Self-studied and became in-house expert on Confidential Project Management Methodology, PM2 ( Confidential internal project management methodology), and Confidential Integrated Sales Cycle Methodology.
- With the support and approval of Confidential management, revised the Project Life Cycle Management Methodology, PM2, to provide Confidential Project Managers and Confidential Management a streamlined process that better met the requirements of the Confidential central region delivery organization.
- Facilitated PMO activities and developed standard processes, templates, and project workbook. Standardized project deliverables to provide a “common look and feel” to Confidential clients.
- Trained and Mentored Confidential Project Managers and Partner Project Managers on PMI and Confidential Project Management Methodology.
Confidential, St. Louis, MO
Senior Project Manager
Responsibilities:
- Joined IBM as Senior Project Manager to support Confidential, Integrated Technology Services,Client Engagements.
- Successfully managed Customer Service Center relocation project for Confidential .
- Successfully managed Asset Management System Implementation Project for Confidential .
- Successfully completed IBM Professional Development Requirements and enhanced client-valued skills
- Attained incremental business and identified growth opportunities within client base (securing contract extensions, adding team members to existing contracts, identifying and assisting in closing new contracts, and change management activity).
- Successfully managed projects profitability and financial objectives. Successfully managed/forecasted time, resource and requirement constraints (triple constraint).
- Successfully managed projects scope, quality and risks. Set up/managed project office (documentation) and lessons learned.