SUMMARY

• Over 7+ years of experience working in Techno - Management wif combined experience in Project/Infrastructure Management, Risk & Compliance Management and IT SOX Operations.
• Highly motivated technology professional wif effective skills in estimating work and forecasting resource requirements when projects are in teh pipeline.
• Sound knowledge on GAP FIT analysis and best practice of Degree of Fitment for determining requirements.
• Worked on business process engineering& software development lifecycle, including analysis, design, development, testing and implementation of software applications.
• Knowledge in Microsoft Project Plan creation &Agile, Scrum and Sure Step methodologies.
• Testing and quality assurance (System testing, SIT, UAT and Data feed testing).
• Experience in relational databases Such as SQL server, Oracle and Teradata.
• Handling teh end to end cycle of release management wif respect to various projects.
• In-depth knowledge of project management methodologies, along wif expertise in remote management and offshore project delivery operations.
• Exceptional knowledge as IT SOX Compliance management focusing teh key areas like Audit Management, System Administration and Application Support.
• Deep experience in SCRUM environment, worked wif Product Owners, Manager & DevOps.
• Worked extensively wif Iterative Agile Methodologies, Waterfall methodologies and Test-driven development (TDD).
• Ability to communicate effectively to clarify complex and sensitive information in working wif developers for building a bridge between technical & non-technical personnel.
• Proactive nature in identifying and resolving potential threats to teh success of each engagement.
• Client-Side/On-Site exposure wif consistent customer interaction and team co-ordination.
• Handled numerous projects/priorities using proven project management methodologies and sound development practices to ensure teh quality delivery of enterprise solutions.
• Functional expertise in Microsoft Dynamics CRM solutions for process streamlining and sales force automation, custom reports/dashboards.
• Expertise in implementation, migration, customization and integration for Dynamics 365 Suite of Applications like CRM, VoC, PSA, Talent, Finance and Operations etc.
• Performed Salesforce administration including creating accounts / profiles, defining fields, updating layouts, etc.
• Established a high-performing Salesforce/CRM team and effectively manages systems-related projects and initiatives on time and wifin budget.
• Managed entire CRM team for business analysis, development and system administration. Worked on defining, implementing and maintaining of - development, configuration, deployment and process standards.
• Provided technical leadership and expertise in teh CRM space across teh organization to evaluate internal processes and design solutions to improve operational efficiencies

TECHNICAL SKILLS

Tools / Packages: Microsoft Dynamics 365 (Online), Microsoft Dynamics CRM 2016/2015/2013 (On-Premise), Microsoft Office, CA Clarity PPM, Microsoft Project, Visual Studio 2015 / 2013 / 2012 / 2010, Team Foundation Server 2013 / 2012 / 2010, JIRA, Rally, Visual Studio Online, Power BI, Qlik, Visio, Delve, Microsoft SharePoint, Excel Power Pivot, Excel Power Map

Programming &Scripting Languages: C, C++, C#, Core Java, HTML, XML

Operating Systems: Windows 10/8.1/8/7, Windows Server R2/2012

Databases: SQL Server, MySQL, MS Access

Data Tools: SSIS (SQL Server Integration Service), SSRS (SQL Server Reporting Service), Scribe, oData

Methodologies: Agile Scrum and Waterfall

Engineering Management Skills: Project Management Incidence / Change / NOC Operations Mentorship, Risk and Compliance Management, IT-SOX Audit Testing, Infrastructure/Application Monitoring Management and Support, Vendor Management

Courses and Training: Project Management, ITIL Change Management, CISO - SOX Readiness, Lean Six Sigma and Statistical Process Control, Kanban Scheduling and Logistics Control, DMAIC for Effective Project Management, Information Security and Business Continuity Management, Code of Ethical Business Conduct

PROFESSIONAL EXPERIENCE:

SOX Project Management

Confidential, OH

Responsibilities:

• Assist Client in SOX Project as a Project Manager wif teh internal security compliance efforts and represent teh company at audit stand point to external auditors like KPMG, Deloitte and PricewaterhouseCoopers.
• Manage and facilitate information technology compliance activities for both internal and external audits in teh design and implementation of regulatory and internal compliance practices for IT.
• Prepare project plans and manage IT SOX audits for testing various IT controls, processes and systems.
• SOX compliance and reporting, writing audit programs and reports, team management, and serving as an audit liaison.
• Manage and train IT SOX project team members on methodology, project expectations and deliverables.
• Prepare written reports to management identifying issues and provided recommendations for improvements to teh IT SOX control environment.
• Executed teh design reviews & test plans in a timely manner and documented work as per established practices and SOX standards.
• Created SOX test matrices utilized in determining adequacy of internal controls wifin teh organization. Conducted and managed TOE and RFT.
• Demonstrated autonomous decision making and critical thinking skills in performing analytical procedures, ensuring teh effectiveness of teh scope of teh audit; expanding or decreasing testing to commensurate wif teh audit findings.
• Coordinated and executed strategic risk assessment process which identified significant down side risk exposures related to annual and five-year strategic plan assumptions.
• Created and documented for SOX compliance internal control process narratives, risk control matrices, flowcharts, and walkthroughs for teh business cycles/functions.

Project Management, Business Analysis, Testing & Production Support

Confidential, WA

Responsibilities:

• Integrated and orchestrated teh business applications across other Solution Areas (Data & AI, Apps & Infrastructure) and Industry.
• Worked on mapping Telemetry data to CRM in compliance wif Windows as a Service, which is a fundamental change in how Microsoft plans, builds, and delivers teh operating system.
• Worked wif client functional and technical implementation teams, scoped teh technical work, selected resources, and developed teh Staffing, Master Data conversion, Regression testing, and Integration plans.
• Gathered requirements and advised teh business team regarding teh solutions for teh business.
• Deployed large and infrequent Windows versions and supported teh substantial updating of infrastructure to support teh Potassium upgrade.
• Coordinated all client policies like GDPR, SDL, CredScan, DevOps Scan, Fortify Scan, Web Inspect, Accessibility and Patching etc. and procedures specific to Build and Release of Microsoft Business and Retail Guidelines.
• Involved in teh implementing functional requirements of teh Customer Product Dashboard Web application.
• Oversaw all technical aspects of teh application are build-out, including overseeing creation of schedules, documents, and guides for contractors, vendors, and consultants.
• Acted as sole point of contact for end users and troubleshoot problems. Document and report findings to facilitate problem resolution.
• Managed multiple vendors and coordinate wif product stakeholders and account representatives to facilitate teh expert management on customer-by-partner basis.

Environment: Dynamics 365, Microsoft Azure Platform, SSIS, Visual Studio.

Project Management, Business Analysis, Testing & Production Support

Confidential, AR

Responsibilities:

• Assembled resources, scheduled tasks, and created detailed timelines to maximize efficiency throughout each project phase.
• Developed technical procedural documentation in accordance wif FDA regulatory procedures to comply wif FDA audits.
• Increased project efficiencies by 75% from previous years, by developing installation processes, procedures, checklists, and verification templates which produced success rate of 95% wif 50% less downtime.
• Managed, prioritized, and changed project schedules to align revenue wif sales staff goals.
• Provided engineering and QA teams wif detailed analysis of software deficiencies discovered during installations and implemented work around to minimize impact and successfully complete projects dat met timelines.
• Conducted detailed analysis sessions wif end users to understand teh business and functional requirement.
• Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Leading and/or participating in discovery analysis meetings wif teh client to understand current business processes dat need to be incorporated into Dynamics 365.
• Worked wif key internal partners like teh Digital Experiences Solution team, Digital Advisors, Customer Success Managers, Services Sales Solution Professionals, Domain Solution Architects etc.to drive development activities.
• Worked on Support pipeline and demand generation activities to technically manage events, dat drive awareness and influence pipeline activities.

Environment: Dynamics 365, Salesforce CRM, SQL Azure, SSIS, Visual Studio and TFS

Project Management, Business Analysis

Confidential, WA

Responsibilities:

• Interacted wif teh client, user and stakeholders to gather teh business requirements.
• Negotiated to mutual satisfaction wif 3rd party vendor and test teams to resolve issues to GA System x firmware in a timely way.
• Developed strategies for hardware distribution wifin budget, to meet teh needs of multiple teams in different locations.
• Identified risk by communicating and coaching wif internal and external teams daily to finish teh project successfully.
• Reduced overall organizational costs through close coordination and negotiation wif 15 software development teams and effectively transferred code to new tool (Jazz SCM).
• Led teh team to utilize teh Agile process to improve project quality and schedule.
• Created test cases and link test cases to User Requirements using TFS.
• Prepared Traceability matrix to manage and track requirements and test cases and gathered requirements from teh users and documented into specification dat helped teh development team to implement those requirements.
• Ensured dat teh data in CMDB (Configuration management database) is accurate for effective Change & Incident Management.
• Managed all aspects of systems management, administration, and operations of large-scale web and SQL based services by leading a worldwide team of skilled build engineers involved in Infrastructure changes, SQL upgrades, Server migrations, Storage & Network migrations.
• Verify plug-ins and Workflow functionalities to teh business scenarios.
• Gap/Fit Analysis for Microsoft Cloud CRM Project.Trained and supported system end users and technical staff.
• Participated in release planning and scheduling changes wif teh Infrastructure teams.
• Participated in knowledge transfer to customers and develop and maintain effective customer relationships.

Environment: Microsoft Azure Platform, Dynamics CRM 2015 online, Dynamics 365 Migration, SQL Azure, SSIS, Power Shell Scripting, Visual Studio and TFS

Project Management, Business Analysis,

Confidential

Responsibilities:

• Gathered business requirements upon clients and users’ goals.
• Provided degree of fitment analysis on determining requirements for Out of Box, Configuration, Customization, ISV Add-Ons, Integration/Plug-ins and Workflows.
• Chaired virtual meetings necessary to deliver project from concept to reality following teh DMAIC methodology improvement model.
• Performed project management responsibilities relating to information technology infrastructure implementations, upgrades, conversion and recovery.
• Responsible for managing a team assigned to a specific initiative or program.
• Managed project scope by developing work breakdown structure for major milestones and critical path tasks for meeting project deadlines and producing deliverables.
• Produced monthly project forecast to ensure defined scope was delivered and managed to timelines and budget; communicated project status to management and project stake holders.
• Installed and configured MS Dynamics CRM 2015 system for development and testing, configured server instance, created organizations.
• Involved in Data migration from Microsoft Dynamics CRM 2013 to 2015.
• Worked on applying daily builds, performing regression and report issues.
• Helped testing team in preparing test cases for Dynamics CRM 2013 and Analysing teh bug if it is Dynamics CRM 2013 upgrade related bug or code related bug and Microsoft Bug.
• Developed Managed and Unmanaged solutions in CRM to support enhancements and published customizations to system.
• Handled teh offshore Testing team in terms of test cases, help them on understanding teh CRM Functionality and to analyse bugs.

Environment: Dynamics CRM 2015 online, Dynamics CRM 2015 Online, UI Design, Data Mining and Migration, SQL Azure, SSIS, Visual Studio and TFS.

Business Analyst

Confidential

Responsibilities:

• Analyzed teh business requirements and advised feasible solutions to achieve business goals.
• Maintained SAP solutions/organization in all environments - maintenance includes DR/backup, automate deployment of CRM managed solutions, import/export managed/unmanaged solutions/organization, performance tuning.
• Provided estimation of implementation, Performance Tuning and implementing of industry standard best practices in CRM.
• Worked closely wif Operations Manager(s), Client SMEs and Business users to facilitate KT sessions.
• Implemented CRM for Verticals wif respect to professional services mainly designing of ticketing system and Sales process design using workflows.
• Developed detailed project work plans using MS Project 2010, coordinated project activities and identified resources needed to complete project tasks
• Escalated as needed to resolve issues/ roadblocks thus ensuring project deliverables are met in a timely fashion
• Collaborated across multiple teams including engineering, internal clients and vendors
• Hosted weekly project status meetings and provided project reports to teh PMO
• Interfaced wif Six Sigma team and provided input for process improvement for SS7
• Created security roles and users accordingly in teh system based on roles.
• Perform one to one requirement gathering session wif Business users and prepared teh Enhancements lists.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of CRM system.
• Customized various system entities and created custom forms, custom fields, custom views etc.

Environment: SAP CRM, Visual studio 2012, Active Directory, CRM server, Dashboards, SSRS 2008 R2, XRM Toolbox, XML.

Associate Systems Analyst

Confidential

Responsibilities:

• Generated various reports wif drilldowns, calculated members, dropdowns from teh cubes by connecting to Analysis server from SSRS.
• Discussed teh requirements wif end user and propose solutions to achieve business goals.
• Prioritized, driven and documented results related to quality for activities such as control plan execution, product acceptance and containment (hold), work instruction execution, documentation review, etc.
• Performed First Article Inspection and Part qualification testing.
• Applied statistical methodologies for investigative activities on defect resolution.
• Design and Develop Complex ERM to describe teh relation between Different custom and system entities.
• Involved in functional analysis, design documentation, requirement gathering and development.
• Analyzed teh client’s business process and collected requirements from teh client.
• Managed and rationalized service cases, sales literature, defined workflows and resolution activities.
• Created project plans encompassing all phases of delivery, from requirements through completion.

Environment: Dynamics, Microsoft Office, Microsoft Project, TFS.