SUMMARY:

I’m an experienced Project and Program Manager with an extensive background in software localization. I’ve got a proven track record of driving multiple projects and ensuring timely delivery while maintaining high quality. I prefer to work cross - functionally in a high-impact environment where I can interface with teams both internally and externally and influence process to guide best practices.

PROFESSIONAL SKILLS:

• Creating and maintaining project schedules
• Organizational design, developing business reviews, filling KPI’s and scorecards;
• Managing multiple projects in both Agile and Waterfall environments
• Developing new processes and procedures
• Interviewing, evaluating, and training new staff
• Managing interactions with internal and external clients
• Triaging, tracking and fixing bugs
• Presenting proposals to diverse audiences
• Budget tracking: Saved Adobe Systems and Microsoft tens of thousands of dollars reviewing and challenging vendor’s invoices

TECHNOLOGIES:

Adobe Creative Suite

Adobe FrameMaker

Adobe Premier Pro

Microsoft Office

Microsoft Project

Microsoft SharePoint

Microsoft TFS

SDL TMS

SDL Trados Studio

Skype for Business

SourceDepot

VSO

EXPERIENCE:

Project Manager

Confidential, Bothell, WA

Responsibilities:

• Worked on FR3 and Configure projects, and managed localization of marketing materials and brochures.
• Provided localization plans and instructions to vendors and assessed the vendors’ quotes; set up kick-off meetings and weekly vendor conference calls; developed and maintained project schedules.
• Monitored daily projects’ progress to ensure that quality, deliveries and cost stay on track.
• Collaborated with external localization vendor, communicating schedule needs and ensuring understanding and tight coordination. Followed all established procedures, including those related to the product development process and Quality.
• Participated in Agile training with the Data Management group and acted as Localization stakeholder for the project Scrum Team, providing status at daily standup meetings and communicating risks to the team. Consulted the Localization core team on the benefits of an Agile mindset back and took the lead in utilizing the new process going forward.
• Assisted verification and validation team in creating verification and validation plans and efforts.

International Project Manager

Confidential

Responsibilities:

• Managed localization of Confidential software and marketing materials.
• Facilitated effective communication within the project team (domestic production, editorial, tech team, engineering, QE, product team, etc.) via email, conference calls, and SharePoint announcements.
• Highlighted risks to management and advocated for resources as needed to meet commitments.
• Created localization plans that communicated tasks, milestone dates, status and resource allocations, and distributed localization project schedules to vendors and stakeholders.
• Ran cost estimates on the up-coming projects, reviewed and negotiated invoices with the vendors.
• Coordinated project activities such as lock kit preparation, processed handoffs and handbacks.
• Managed day-to-day relationships with vendors and partners on project matters; reviewed regular status reports and worked on solutions to ensure timely deliveries of the final products.
• Owned and effectively communicated schedule, and any schedule changes, to all parties involved, such as core team, subsidiaries and external localization vendors.
• Tracked bugs (SQL / SourceDepot / TFS) and facilitated bug triages to ensure effective resolution of issues.
• Ensured completion of all administrative processes (reviewed and approved vendors’ quotes and invoices, provided feedback, set up and conducted postmortems after the completion of projects).

International Site Manager

Confidential, Redmond, WA

Responsibilities:

• Managed localization and publishing of Confidential online content.
• Drove delivery of daily project tasks, activities, milestones and resources.
• Developed and maintained project requirements, plans, timeline, issues, risks and challenges.
• Supported business owners to drive a large program or multiple projects.
• Worked closely with program/process owners to identify business change and drive the consensus necessary to adopt a manageable change strategy.
• Managed large programs and complex projects involving multiple parties/organizations with conflicting agendas and business priorities.
• Coordinated delivery of production releases in compliance with rigorous quality standards.
• Worked with the rest of the Confidential publishing team, Zune engineering, technical writers, marketing, subsidiaries, localization, partners and other teams to coordinate the timely release of localized content on international sites.

International Vendor Manager

Confidential, Redmond, WA

Responsibilities:

• Worked on the following projects: Small Business Server 2.0, Silverlight 2.0, Windows 7, Windows 7 ADML, Windows Online.
• Participated in developing project plan, workflow, group and individual assignments. Took active part in vendor selection based on past performance.
• Created SOWs and ProjectSpex contracts. Requested POs and created project LocKits.
• Pushed files to the vendors and validated the handbacks.
• Created tracking bugs and processed linguistic bugs.
• Tracked financial data and validated and approved monthly invoices.
• Reviewed vendors’ status reports and provided feedback.
• Consulted program management on vendor selection and provided input on the daily operations to maximize efficiency.
• Provided support to the Marketing team, trained new hires, and developed and wrote new procedures to accommodate such training.

International Program Manager

Confidential, Redmond, WA

Responsibilities:

• Developed project plans, workflow, group and individual assignments.
• Put together and coordinated project schedules.
• Conducted bug triages.
• Nurtured relationships and supported communications with internal and external groups.
• Drove collection of partner content not owned by Visual Studio.
• Provided support to release management for the successful release of the Confidential in multiple languages.

Senior Localization Project Manager

Confidential, Bellevue, WA

Responsibilities:

• Planned and monitored projects to meet deadline, quality and budget requirements.
• Managed client relationships and served as primary day-to-day contact for external clients.
• Collaborated with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.
• Resolved questions and issues in a timely and effective manner for clients and internal teams.
• Organized and participated in client meetings (Quarterly Business Review Meetings, etc.)

International Production Specialist

Confidential, San Jose, CA

Responsibilities:

• Managed localization of documentation for multiple major Adobe releases (CS2 and CS3).
• Maintained communications with vendors and served as a liaison between internal and external teams, consulting them on linguistic and technical matters.
• Prepared and distributed all project documentation (specs, schedules, vendor quotes).
• Analyzed and directed bug assignments.
• Wrote step-by-step procedures and trained new staff and production in using new systems and processes (SDL World Server.)