Project Portfolio Manager Resume Fairfax, VA - Hire IT People

SUMMARY:

Extensive experience in management spanning private and public service industries. Passionate in quality service and customer satisfaction. Record of improvement in efficiency, productivity, and profitability through automation and process improvement. Outstanding interpersonal, motivational, presentation and negotiation skills. Strategical, analytical, detail oriented and persistent problem solver.

CORE COMPETENCIES:

Strategic Planning, Process Improvement, Project Leadership, Quality Control, Budget Planning and Cost Control, Sponsor and Stakeholder Relations, Business Development, Agile Project Management and Business/System Analysis

TECHNICAL EXPERTISE:

Software Applications: Microsoft Window, Word, Excel, Outlook, Access, PowerPoint, Project, SharePoint, Visio, Apple Pages, Numbers, Access, SQL

Language: English, Korean

EXPERIENCE:

Project Portfolio Manager

Confidential, Fairfax, VA

Responsibilities:

Led overall coordination, status reporting to management and stability of project oriented work with healthcare clients
Built and managed relations between sponsor and stakeholders for the delivery of technology solutions
Identified, resolved and/or escalated roadblocks, issues, and conflicts
Maintained a budget through cost management, vendor management, and efficient resource utilization
Projects includes COTS(Commercial Off - the-shelf) clinical and financial systems implementation (EPIC, eMDs and Allscripts), Carrier Back-payment Audit (led to $1.8 Million back payment) and Medicaid Attestation (100% providers attested and collected incentives)
Participated in HIMSS, EPIC User Group Meeting, eMDS User Conference, Allscripts Client Experience and Health Datapalooza

Executive Director

Confidential, Centreville, VA

Responsibilities:

Founded 100% volunteer based free medical clinic for an underserved
Recruited strategic volunteer leaders to define vision and core values
Coordinated with Advisory and Working Board members with each of its committees in developing and implementing strategic and tactical plans to maintain and advance the mission
Acquired new fine art skills (pottery, sketching and art appreciation)
Volunteered at faith-based organization with managerial skills
Supported an enterprise-grade, agile ETL(Extract, Transform, and Load) and analytics of client’s.
Managed the re-engineering effort of client’s trouble management process and system. Coordinated with impacted clients to identify “As-Is” process and to define “To-Be” process.
Implemented and trained client’s quality assurance process using ISO 9000 standards.
Managed client’s (Secondary Mortgage Industry) quality assurance process of In Sourcing REMIC Tax Reporting System.
Using customer’s quality standards (SOX and ELSIF), project managed deliverables and project plans utilizing SharePoint portal server, developing Scope, Requirement and Implementation Plan for Quality Assurance Process.

Confidential, Vienna, VA

Consultant

Responsibilities:

Managed implementation of client’s commission and estimated revenue systems. Coordinated with business and IT teams to define business requirements.
Documented clear and detailed system requirements including business rules and data mapping for developers.
Managed continuous improvement of integration on OSS (Order Support Systems) and resolved production issues by analyzing and determining resolution plans.
Determined system impacts in quarterly release and project managed with system developers to implement the changes.

Program Manager

Confidential, McLean, VA

Responsibilities:

Managed solutions for implementing DSL products for the client which led to the sound financial and technical solutions resulting in efficiency by reducing cost and improved quality process. Acted as liaison between points of contacts including marketing, IT, user, customer, ILEC and Network Engineers until product deployment.
Chaired technical conference calls for multiple off-site locations in United States.
Managed systems analysts for daily monitoring, trending and completion of local order processing from order entry to billing.
Ensured systems delivery, data integrity (migration), timeliness and accuracy of order processing though issue identification, reporting and follow-up.

Management Analyst

Confidential, McLean, VA

Responsibilities:

Worked with client’s internal organizations to review business processes and redefined technical specifications for the client’s track and trace systems.
Advised and implemented development of project evaluation metrics using Customer Perfect process.
Supported development and improvement process and integrated project management model.
The comprehensive model (workbook) incorporated WBS, Project Plan using Microsoft Project.
This model increased the effectiveness of the project management process by reducing redundancies.
Analyzed and managed client’s funding management systems in daily monitoring and trending.
Ensured data integrity, timeliness and accuracy of funding management processing though issue identification, reporting and follow-up.

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Project Portfolio Manager Resume

Fairfax, VA

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