IT Manager Resume Iselin, NJ - Hire IT People

TECHNICAL SKILLS

Team Management, Vendor Management, Performance Metrics, IT Service Management, Communication
Office 365, Microsoft Office, Visio, QuickBooks Pro, Adobe Acrobat, McAfee/Trend Micro/Kaspersky Antivirus, Citrix, VMware, AWS, Connectwise, Zendesk, Clarify, Shoretel, AppNeta, PRTG, Kaseya, BrightGauge, Cisco IOS, Active Directory, Group Policy, NTFS, TCP/IP, DHCP, DNS, IIS and FTP

PROFESSIONAL EXPERIENCE

Confidential, Iselin, NJ

IT Manager

Responsibilities:

Managed a team of 9 full time technicians, to support and monitor IT infrastructure of 150+ clients.
Headed diverse IT projects across all phases from inception to close.
Negotiated contracts with vendors and managed subcontractors to ensure project success while controlling costs.
Developed and monitored KPI’s to meet company’s objectives and improve client’s satisfaction.
Revamped standard operating procedures to collaborate with other departments, service delivery, implementation, and account management.

Confidential, NJ

Systems Engineer

Responsibilities:

Provided technical support for 500+ end - users, both in-house and at remote locations; support with network connectivity, logon, and profile issues; printing/scanning problems; and various line of business applications.
Troubleshooting of company-wide network and internet connectivity related issues at various client locations.
Configured, managed and upgraded SonicWall and Cisco firewalls.
Installed and configured HP, Linksys, Cisco managed switches. Configured VLAN’s and network isolation.
Administered helpdesk/desktop support for the US Open, troubleshooting Windows 2008 Active Directory / Citrix infrastructure consisting of 700+ users in 17+ facilities across United States