SUMMARY

• Information Technology Management Professional delivering innovative products and services, enabling customers to achieve their business objectives, develop strategic plans and enhance structure and control.PROFILE
• Extensive full life cycle experience in product, program, project and release management, delivering infrastructure, communications, business continuity, disaster recovery, application development and process improvement solutions
• Proven record of effectively and efficiently delivering complex concurrent programs and projects, implementing strategies to enhance profitability, and assuring alignment of IT objectives to teh organization's vision, financial goals and strategic portfolios
• Broad business and technical background across many business sectors including finance, telecom, marketing, utilities, advertising, publishing, health insurance, education and manufacturing
• Establish and maintain focused collaborative partnerships of stakeholders, clients, subject matter experts, project teams and vendors in globally distributed locations to provide traceability and transparency
• Advocate, liaison, leader and consultant for IT, providing leadership, support, training, coaching and mentoring to customers, partners and peers

TECHNICAL SKILLS

Platforms: UNIX/LINUX, Windows, AIX

Methodologies: PMBOK, Kanban, Scrum, Waterfall, Hybrid

Software: MS Project, Rally, MS Office, Application Lifecycle Management, Service Manager, Quality Center, SharePoint, Documentum, Maximo, J2EE, .Net, PL - SQL, Hyperion

Databases/Tools: Oracle, SQL Server, Teradata, DB2, Business Intelligence, Data Warehousing OLAPs

PROFESSIONAL EXPERIENCE

Consulting Project/Program Manager

Confidential

Responsibilities:

• Deployed mobile and web application enhancements and defect remediation solutions, eliminating security vulnerabilities, and enabling user experience improvements
• Managed hardware and environment upgrades and migrations, upgrades to database and software platforms
• Conducted resource and capacity planning, constructed multi-year roadmaps
• Generated, maintained and recorded program and project documents and artifacts
• Provided teh primary point of contact as teh technical project planning and delivery manager to clients, partners and internal resources
• Upgraded database systems for customer data warehouses, partnering wif scrum development teams, database engineering, infrastructure and networking services, business continuity, finance, regulatory verticals.
• Initiated a data warehouse migration program during teh product delivery group adoption of agile processes and practices. Initiated programs, epics and features, provided cost and milestone estimates, conducted release planning and quality assurance.

Confidential

Responsibilities:

• Led teh disaster recovery migration and build-out consisting of infrastructure, applications, connectivity. Organized procurement, platform configuration, validation and deployment to insure continuity and integrity. Coordinated cross functional teams, maintaining stakeholder expectations and translating business needs to project requirements.
• Implementation of an Infrastructure Threat Response program for Telecom to identify and mitigate internet threats by deploying systems and infrastructure upgrades by coordinating execution of POCs, developing RFPs and driving implementation of vendor tools.
• Corporate merger and migration of teh Messaging platform, working wif application business owners, technical leads, engineering and infrastructure teams.

Confidential

Responsibilities:

• Developed project charters, business cases, project plans, communications and risk assessment plans using teh enterprise PMO standards and PMBOK methodology.
• Produced and maintained project plans, work breakdown structures, budgets, resource requirements, schedules, risk registers, issue logs, testing and release plans.
• Defined analytics system governance for ownership and usage, best fit processes, charge back models, monitoring and maintenance in alignment wif regulatory requirements and corporate policies.

Confidential

Responsibilities:

• Coordinated beta, first customer and general availability market releases through alignment of development, operational readiness and local market deployment teams.
• Facilitated product defect resolution, testing and performance analysis, UAT validation and signoff.
• Development of video product provisioning and support playbooks and training, establish service and billing procedures and codes.
• Provided velocity trend reporting to insure quality products and services through creation of BI reports and distribution flows.

Confidential

Responsibilities:

• Created Statements of Work, business justifications, functional and technical requirements in collaboration wif project owners utilizing Agile and PMBOK project management methodologies
• Established project plans, system specifications, work breakdown structures, schedules, communications plans, risk response and change control processes, test plans, and defined validation criteria and performance metrics.
• Developed system “build or buy” replacement strategies, generated ROIs business cases, prepared RFPs and conducted vendor negotiations.
• Defined system support procedures, service level agreements and disaster recovery requirements.
• Maintained project team motivation and focus to insure successful delivery.

Confidential

IT Project Manager

Responsibilities:

• Established new offshore production centers, deployed strategic web based applications, infrastructure builds and process flows to enable new media revenue streams and increased productivity of over 1100 users and 300 UNIX/Windows components on three continents on schedule and under budget.
• Spearheaded design and implementation of internet B2B system to reduce clients marketing and sales turnaround time of client advertisements by 50%.
• Created and managed full life cycle project plans, schedules, budgets, risk registers, issue logs, QA and UAT plans, deployment and support plans using PMBOK guidelines.
• Prepared RFPs and managed vendor contracts, developed charters and business cases, directed proof of concepts, feasibility studies and capacity analysis initiatives.
• Initiated cross organizational program releases encompassing web applications and services, multimedia production, SOX compliance, infrastructure enhancements, training and process changes to reduce costs, coordinate risk and change control and increase departmental efficiencies.

Confidential, Philadelphia, PA

Section Manager / Project Lead

Responsibilities

• Performed task prioritization, provided evaluations, mentoring and coaching to direct reports and peers.
• Managed direct reports of 12 engineers and analysts, directed offshore consulting teams and production support.
• Executed planning, analysis, design and implementation of an integrated .Net/Oracle client server data entry and image capture system reducing data entry expenses and eliminating mainframe hardware leases and licensing fees.