SUMMARY

• Project Manager with over 12+ years of experience in the fields of Business analysis, Project management, Data analysis, Salesforce, Process modelling of Web based and Client Server applications. Strong experience in different domain like Capital Markets, Investment Banking, Mortgage, Insurance, Retail and Compliance Operations.
• A multi - skilled professional with a track record of managing complex functional projects in various environments. Able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives
• Knowledgeable about the compliance regulating the mortgage industry like Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), Home Ownership and Equity Protection Act (HOEPA), Homeowners Protection Act (HPA), Bank Secrecy Act, Home Mortgage Disclosure Act (HMDA), USA PATRIOT Act, Gramm-Leach Bliley Act, Fair Credit Reporting Act (FCRA), FACT Act, Equal Credit Opportunity Act (ECOA) and the Fair Housing Act.
• In-depth knowledge in Investment Banking Industry, Project Finance, Credit Card, Loan Origination, Loan Servicing, Treasury Services (ACH, Wire Transfers etc.), Mortgage Underwriting, Brokerage Services, Commercial Banking, Retail Banking, Asset Wealth Management, Cash Management, Capital Market and Credit Risk Fundamentals.
• Worked in environment likeSAFe 4.0, Waterfall, Agile-Scrum, Kanban, Scrumban and Waterfall-Scrum Hybrid.
• Proven experience in creating Project plans, Requirements documentation, Test planning documentation, Test scenarios, Use cases, User Stories, Process flows, Data mapping, Screen mock-ups, and User Acceptance Testing.
• Created WBS (work break-down structure), RBS, RACI Matrix, identified Critical Path through Activity Diagrams.
• Strong Project management skills as Planning, Scheduling, Monitoring and Budgeting with experience in requirement elicitation techniques like Brainstorming, JAD Sessions, Job shadowing and other analysis like gap and risk analysis, effort estimation, Cost and Benefit Analysis, Monthly financial summary reports etc.
• Proficient at creating and transforming Business requirements into Software Requirement Specification (SRS) using UML diagrams such as use case, Business Process models, activity diagrams and Sequence diagrams on Lucid Charts,
• Strong experience in creating User stories with the help of Product Managers/SMEs in Iterative model environment.
• Assisted Scrum Master in facilitating the workshops for estimation of efforts using various estimation techniques Relative Mass Valuation, Planning Poker, T-Shirt sizing, Bucket System, Dot Voting and Affinity System
• Experience in stakeholders and Senior Management with excellent communication and interpersonal skills, Conflict Management, Vendor Management and Risk Management Onsite/Offshore co-ordination model.
• Possesses strong business acumen to manage this function with discipline while being flexible to changing business needs. Experience with technology risk & controls, oversight/governance processes and metrics.
• Possess strong Management skills like Stakeholder Management, Integration Management, Communication Management, Cost Management, Change Management, Operations Management and Procurement Management
• Solid experience in managing program/project schedules, tracking program/project, milestone completion, and reporting progress effectively to management in a timely fashion.
• Expertise to blend business and technical knowledge with leadership skills to achieve strategic project goals defined in project charter and tracking key KPIs like Schedule, Quality and Risk Score. Worked on Business Process Model suites.
• Performed API testing using Postman and SoapUI to check if the API’s are returning the data in JSON, XML format as defined in the API documentation using Swagger tool and required by workflow.
• Worked on Service oriented architecture (SOA), Web Services. Gathered requirements for Client-Side Validation, and Server-Side Validation. Involved in scripting business logic in the web methods of Web Services and documenting the Web Service Level Agreement (WSLA) document through XML (Extensible Markup Language).

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Scrum, Custom- Agile /Waterfall- Scrum Hybrid, XP, RUP, SAFe 4.0

Requirements, Project Management tools.: Confluence, JIRA, HP-ALM, VSTS, MS Project, MS SharePoint Server

Business Skills: Change Management, Risk Management, Impact Analysis, JAD Sessions, SWOT Analysis, Conflict Management, Effort and Impact analysis, Regression analysis, Why-Why analysis, Problem & Incident Management.

Testing, Modelling and Web services: HPQC, Selenium, Load Runner, Cucumber, Postman, Manual - Excel, MS Visio, Draw.io, Google Drawings, SOAP, REST, AJAX, XML, JSON, WSDL, WADL, XSD, DOM, Salesforce CRM

Development IDE, Reporting Tools: Visual Studio, SQL Management Studio, R- Studio, Macro Editor, Eclipse, PowerShell, SSAS, Tableau, IBM Cogon’s, MS office suite.

Languages: C, C#, ASP.NET, VBA, Java script, .NET/MVC Framework, Entity Framework. HTML, PowerShell, CSS, Bootstrap, VB.NET, UML, R-Lang

Databases/ETL: Teradata, MySQL Server, Oracle, SQL Server Management Studio, Informatica Power Center 8.x/9.x, SSIS

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Project Manager

Responsibilities:

• Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned, Report and escalate to management as needed.
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
• Ensure that all projects are delivered on-time, within scope and within budget
• Develop spreadsheets, diagrams and process maps to document needs
• Meet budgetary objectives and adjust project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Develop a detailed project plan to monitor and track progress
• Create and maintain comprehensive project documentation
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Manage the relationship with the client and all stakeholders
• Workshops are conducted and designed in a way that all the stakeholders involved are invited to the JAD session and the requirement is elicitation takes place through various techniques based on the requirement
• Conduct these sessions as a facilitator and try to define the scope of the topic and answer all the questions that the stake holder might have with regards to the elicitation and the development of the project.

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

• Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution. Conducted Joint Application development (JAD) sessions, focus group, Interviews and Brainstorming Sessions with stakeholders to gather requirements and end user perspectives to identify deficiencies and areas for improvement.
• Assisted Program Managers and peer Project Managers performing Feasibility and Complexity Analysis to identify technically feasible functionalities and determine the level of effort (LOE) needed to build each of them.
• Liaison withprogram management (if the project is part of aprogram ) and related projects to ensure that work is neither overlooked nor duplicated. managing projectrisks, including the development of contingency plans
• Monitored overall progress and use of resources and initiated corrective action where necessary
• Applying change control andconfiguration management processes. Reporting through agreed lines on project progress throughhighlight reports and end-stage assessments . Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Maintained an awareness of potential interdependencies with other projects and their impact
• Maintained detailed project documentation including meeting of the minutes, action items, issues list, feasibility analysis, Requirement traceability matrix (RTM), cost benefit analysis and risk management plans.
• Develop project plans and execution approaches for several initiatives that are defined by client requirements and specifications. Produce regular status reports and conducts status meetings. Facilitate issue resolution and risk management sessions. Adopting and applying appropriate technical andquality strategies and standards
• Managed the business direction of projects through design, implementation, and testing
• Directed and supervised support resources for project performance, assignments, and activities
• Work with other cross-functional managers and scrum teams to assist with delivery of the Digital platform releases
• Monitored ongoing projects to evaluate the progress of the Project and act if any issues arise and tackle them.
• Developed project plans with forecasts, estimates, resource assignments, strategy and architecture for clients in alignment with business plans. Created WBS and identified & managed risks using MS Project.
• Constructed Requirements traceability matrix to determine the source of the requirement, to ensure all requirements are easy to locate affected system components when there is a requirement change.
• Delegated business analysts for Data modeling, Data mapping and Data extraction & Integration in the data mart by using the Informatica Power center from the legacy systems.
• Deployed Incentive Programs and Rewards and Recognition based on Staff Performance and Cost Control
• Attended Meetings with Scrum Master and Product owner to review the progress of the team
• Participated in requirement walkthroughs with the Development teams and Quality Assurance teams with the aim to develop testing strategies, test scenarios and test plans such that test cases reflect user needs.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Understood contractual requirements and ensure customer requirements and met and/or exceeded through regular communication with customers to solicit feedback and continually developing procedures and products to meet their needs in accordance with contractual standards and limitations, Scrum/Agile experience.
• Provided management and leadership to program and project teams through training, communication, feedback and regular interaction with project members and/or project leadership.
• Monitored contract requirements to ensure time schedules and deliverable are met on time of customer requirements and expectations while maintaining budget requirements and develop plan for off-schedule contract deliverables.
• Responsible for identifying and leading work on most complex, large-scale products that have a major impact on the entire company. Manage cross-functional engineering programs in a matrix organization covering a range of areas
• Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases. Perform risk management and change management on projects. Provide day-to-day coordination and quality assurance for projects and tasks.
• Drove internal and external process improvements across multiple teams and functions. Interface with Engineering and business owners for project requirements and scope. Helped drive product decisions to align with higher business initiatives. Communication skills and experience working with highly technical management teams.
• Organizational and coordination skills along with multi-tasking capabilities to get things done in a fast-paced project.

Environment: Agile Scrum, Salesforce, AWS, Jira, Confluence, HP ALM, Oracle SQL Server, Informatica.

Confidential, Santa Clara, CA

Project Manager

Responsibilities:

• Interacted with developers and users for change requests, performed impact analysis for issue resolutions/escalations. Responsible for elaborating Amazon Web service configuration user story such as Compliance rules, Delinquencies, Automated disbursements, Mortgage Rewrites, Mortgage refinance, Fees, and Payment distribution rules, etc.
• Guided the team and organization on how to use Agile/Scrum practices and values to delight customers.
• Guided the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
• Assessed the Scrum Maturity of the team and organization and coached the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. Identified project risks and resolved project conflicts with affected management. Successfully managed and execute projects on schedule and on budget
• Removed impediments or guided the team to remove impediments by finding the right personnel to remove the impediment. Demonstrated ability to manage and execute projects of various sizes and complexities
• Ensured projects are completed according to time and budget schedules, and that objectives conform to line of business standards, operations objectives, user requirements and client's needs
• Effectively managed project scope, functioning as an escalation point to ensure impact is communicated and approved
• Worked with Agile teams and Scrum Masters on sprint planning, backlog prioritization, change readiness, and other areas of Agile process. Conduct business analysis, process mapping, and process re-engineering where needed
• Build Charters, Business Requirements, test plans, execution plans to support execution of assigned projects.
• Developed supporting data analysis using Elastic Map Reduce on the Amazon Web Service cloud.
• Work closely with the Business, Technology and Support Partners to develop and execute solutions to support the direction and goals of the Business. Acted as the change agent in the identification and execution of initiatives
• Interfaced directly with Executive Director and Managing Director level stakeholders
• Worked with the BA and the development team for creation of the data models like the logical and conceptual models.
• Provided leadership and direction for the delivery of project/program objectives using Agile methodologies
• Accountable for monitoring the details and status of projects, prepare standard and ad hoc updates and reports
• Identify and resolve project issues, effectively escalate decisions and issues, and establish quality measures and standards that ensure milestones are met, projects are successfully executed, and stated benefits are realized
• Responsible for developing business knowledge and using that information to support/enhance the quality of all project phases. Organized teams by identifying areas of needed expertise and required skills
• Directed activities to ensure quality and timeliness of the project. Facilitated meetings and working sessions as needed
• Facilitated meetings along with Scrum Master with the AWS Dev Team and Chase bank internal team to elaborate numerous OOB functionalities such as Mortgage Start date, Trouble tickets and Holds, Payment Requests, etc.
• Participated in writing User Stories and Acceptance Criteria for AWS for Mortgage Processing and underwriting.
• Co-ordinated with onshore and offshore development teams and testing teams for functional and non-functional requirements specifications in form of use cases, process flows, data flow, wireframes and prototypes.
• Organized and collaborated the teams for meeting notes, emails presentations and documentation by using Confluence.
• Created cloud formation template in json format and used AWSSDK to call AWS (Amazon Web Services) Cloud formation serviceto create AWS resources like ELB, EC2 instance, Route53, Auto scaling group.
• Gather risk and control data and reporting; perform initial analysis or potentially evaluate data provided by team analysts. Implement internal risk and control governance processes
• Build successful relationships with line of business risk offices and team members to understand impact of technology risk on critical business processes. Manage, implement and deliver on a subset of the program deliverables
• Develop clear, business language presentations for business senior leadership to support swift decision making and issue resolution when needed.

Environment: Agile Methodology, Oracle 11g, Socket Programming, Html, CSS, Java Script, MS Visio, MS Office Suite, Java, XML, SQL, Jira, HP ALM

Confidential, Melbourne, FL

Jr. Project Manager

Responsibilities:

• Involved throughout various phases of the System Development Life Cycle (SDLC) in Waterfall methodology.
• Identified and analyzed needs for various functionalities of the portal by using various techniques such as JAD, Document Analysis, SWOT Analysis, Requirements Workshops, and Interviews with Subject Matter Experts (SMEs), Business Owners, Business Sponsors and project stakeholders
• Provided management and leadership to program and project teams through training, communication, feedback and regular interaction with project members and/or project leadership.
• Monitored contract requirements to ensure time schedules and deliverables are met on time of customer requirements & expectations while maintaining budget requirements and develop plan for off-schedule contract deliverables.
• Monitored all program(s) budgets and made recommendations to company leadership and customers regarding opportunities to avoid fraud, waste & abuse, expense overruns & underruns and potential growth opportunities.
• Communicated and coordinated business opportunities with other programs and projects to develop cross functional teams to develop company growth, career & skills development and a transfer or organizational knowledge.
• Provides solutions to significant technical problems, performs complex analysis of major programs and performs enterprise-wide horizontal integration planning and interfaces to other functional systems.
• Represents the company as one of its prime technical consultants as the interface with the customer for issues relating to contracts and advises customers regarding new projects, systems or approaches to meeting long-term goals.
• Provides subject matter expertise and guidance to engineering staff and management. Performs as a project lead on complex projects and in the resolution of technical problems critically impacting performance, schedules or cost.

Environment: Waterfall, ASP.NET, UML, Rational Rose, MS SharePoint 2010, MS Project, MS Access, HP QC, Balsamiq, Oracle SQL Server, Informatica PowerCenter.

Confidential, Charlotte, NC

Sr. Business Analyst/Jr Project Manager

Responsibilities:

• Conducted Interviews and Brainstorming Sessions with stakeholders to gather requirements and end user perspectives to identify deficiencies and areas for improvement & enhancement.
• Supported implementing continual program enhancements based on industry standards and best practices related to risk management (especially technology risk) and aligned with the strategic risk direction
• Gathered risk and control data and reporting; perform initial analysis or potentially evaluate data provided by team analysts. Implement internal risk and control governance processes. Build successful relationships with line of business risk offices and team members to understand impact of technology risk on critical business processes
• Managed, implement and deliver on a subset of the program deliverables. Supported Risk Control and Self Assessments. Documented and analyze current state capabilities regarding one or more risk methods. Leverage industry benchmarking to determine best practices and lessons learned regarding components of the risk framework.
• Write and revise documents such as policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Drafted, contributed to, edit, and deliver presentations that aide in the design, development, refinement, and usage of risk methods
• Identified As-is and To-be process maps as part of Gap Analysis for new functionality requirements, and thereafter prioritized them to align them with the project roadmap. Created Mock-up forms for better visualization and understanding of the User Interface (GUI).
• Assisted the SCRUM Master in facilitating daily SCRUM meetings, Sprint Planning, Review and Retrospective meetings. Created Burn-down Charts to monitor the completion of work within time-boxes.
• Created UAT test cases and assisted senior business analysts in conducting UAT tests.
• Participated in Daily Standup meetings and worked with the team in resolving issues that could potentially cause delays in the sprint completion. Formulated test case scenarios from the user stories.
• Interacted with developers and users for change requests, performed impact analysis for issue resolutions/escalations.

Environment: Agile Methodology, Oracle 11g, Socket Programming, Html, CSS, Java Script, MS Visio, MS Office Suite, Java, XML, SQL, Jira, HP ALM

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Functioned closely with the Corporate business team, control teams and technology teams to understand the end to end process, data security and Federal regulatory documents and compliance related procedures.
• Excelled the AS-IS and TO-BEbusiness process and developed theGAP Analysis and Impact Analysis.
• Interacted thoroughly with a set of stakeholders and Subject Matter Experts (SME) for requirements.
• Documented and presented them in Vision and BRDs, FRDs using Rational Requisite Pro and Power Designer
• Consulted the business users and SMEs to create Product Backlogs and Sprint Backlogs.
• Facilitated the “Change Discussions” with each impacted group long before the training begins.
• Processed change requests, Gap analysis and impact analysis for issue resolutions/escalations.
• Assisted Testing teams to build test plans and involved in Progression testing and Regression testing. Approved test cases for requirement verification and to check the functionality of the application.

Environment: Requisite Pro, Rational Rose, ClearQuest, Test Manager, MS Visio, MS Project

Confidential

Business Analyst

Responsibilities:

• Interacted with client groups to determine user requirements and goals which align with the business scope. Utilized Rational Unified Process (RUP) to configure, develop process, standards and procedures.
• Created Need Analysis Documents of the requirements gathered through JAD, Brainstorming, Observations, Interviewing and individual elicitation sessions using Rational RequisitePro.
• Analyzed business requirements into high level and low-level Use Cases, Activity Diagrams / Sate chart Diagrams, sequence diagrams, using Rational Rose following UML methodology.
• Assisted in preparation of Request for Proposal (RFP). Followed RUP quality Assurance and Testing Process. Interfacing with program management and executive teams regarding quality assurance goals.
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT). Participated in entering, tracking system defects in Rational ClearQuest.

Environment: SQL, IBM Cognos, MS Office, DB2, SharePoint, MS Visio, UML, Rational Rose, Jira, Windows XP

Confidential

Business Analyst

Responsibilities:

• Used Requisite Pro to document requirements for change requests and connecting requirements with Use cases. Supported IT unit creating FSD for the design, development and implementation of strategic projects.
• Assisted the project manager in creating project plans, developing, scheduling and tracking project timelines.
• Supported project governance and provided regular project communications to the project manager and business areas. Performed feasibility, adaptability study and risk analysis to identify the business-critical areas.
• Translated conceptual solution into technical design. Worked on system architecture. Used UML to create use cases, used case, classes & sequence diagrams. Prepared test cases, plans, test strategies, traceability matrix for QA team.

Environment: SDLC, MS Visio, UML, MS Office Suite, MS Project, HTML, XML, Tableau

Confidential

Java Developer

Responsibilities:

• Interaction with the users at all stages of development to ensure that development was as per user specifications.
• User requirements study, analysis and review of the specification Designed and Implemented the J2EE Based with JDBC in Eclipse IDE. Using XML for dynamic display of options in select box and description on web page
• Worked with management & third parties to ensure database management applications operate at peak efficiency.
• Worked on Java server-side programming using Servlets, and JSP. Used CSS for Web pages, HTML and XML markup.
• Implemented servlets to handle HTTP requests for on-line credit card payments, registration and bug tracking.
• Designed complex application database SQL statements for querying, updating and reporting using JDBC.
• Developed JUnit test cases and performed integration and system testing. Implemented & Deployed Java components.

Environment: Java, J2EE, JDBC, XML, Servlets, HTML, JavaScript, JSP, CSS, SOAP, Eclipse, SQL, CVS, JUnit, WebLogic.