SUMMARY

• Top - performing Project Manager with a consistent track record of surpassing established project plans and revenue targets.
• Experienced in software development life cycle (SDLC) methodologies, and implementation of enterprise-wide systems within a PMO.
• Proven ability and significant experience developing and managing diverse, top ranked project teams to provide software development and infrastructure solutions from start to finish.
• Demonstrated success partnering with all aspects of a corporation to deliver projects and initiatives that deliver significant ROI.

TECHNICAL SKILLS

• Lean Six Sigma Bronze Certified/Metrics Management
• Project/Portfolio Management/PMO Project Financial Governance
• Business Analysis/BRD Creation* Functional and Technical Design Documentation
• Training / Change Management / Coaching Certified Scrum Master (CSM)
• Disaster Recovery / Risk Assessment MS Project / Clarity / Jira / MicroStrategy
• Vendor Management / Robotics Automation App. Dev / Infrastructure Projects
• Customer Relationship Management* Google Apps for Enterprise/Google Analytics
• Project Resource Management Document Control/Artifact Control
• User Acceptance Testing CAPEX/OPEX
• Big Data Analytics

PROFESSIONAL EXPERIENCE

Sr. Project Manager

Confidential

Responsibilities:

• Responsible for all customer business analysis.
• Responsible for all customer use cases.
• Responsible for mapping fields and processes with the vendor and Confidential .
• Responsible for activity analysis and reporting on KPIs, etc.
• Responsible for all correspondence with vendors and customers/end users.
• Utilizing ServiceNow applications: Incident, Problem, Change, CMDB, Discovery, Service Mapping, Portal & UI development, Asset Management, Service Catalog, HR Management

Program Manager/Business Analyst

Confidential

Responsibilities:

• Responsible for customer all business analysis.
• Responsible for customer analytical dashboard creation.
• Responsible for creating customer campaigns including key word searches, tags, correction of customer information, data validation.
• Responsible for customer sales and activity analysis and reporting on KPIs, campaign results, search activity.
• Responsible for company website creation.
• Responsible for all correspondence with vendors and customers.
• Responsible for all customer maintenance.

GCIA Program Manager

Confidential, St. Petersburg, FL

Responsibilities:

• Responsible for the business analysis, functional specifications, metrics and project management of the following projects implemented:
• High Security Area Development for ~10 facilities around the globe
• Global Network analytics software to monitor and point out Indicators of Exposure (IOEs) such as concentrations of vulnerabilities, compliance violations and more. (Network Discovery Tool) This included app dev work to mesh software with Confidential ’s network using Agile.
• New wireless network connection globally, which enabled client side certificates authentication. ~93 facilities and ~160 wireless controllers
• USB Registration and Controls globally through Digital Guardian, a third-party vendor. ~ 93 facilities and 54K machines. This included app dev. work, using Agile, as some facility’s software would not work with newer USBs.
• Installed Palo Altos (firewalls) in ~ 50 facilities around the globe that are still running XP.
• Managed projects budgets, including assistance with the business case, project estimates, UAT and management to the approved spend, including vendor management and change management utilizing Service Now for ITSM.
• Developed comprehensive work schedules and drove project execution to the schedule.
• Resourced the project, through collaboration with impacted development managers, business managers, test managers, risk managers, architecture managers, vendors and governance personnel within the Business Management Office.
• Managed matrixed project teams consisting of Security Architects, Testers, and Security Engineers, IT Engineers, IT Operations, IT Network Engineering and Technical writers.
• Coordinated and communicated between key project stakeholders, including planning meetings, execution meetings, and the creation of standardized project reporting.

Project/Program Manager

Confidential, Tampa, FL

Responsibilities:

• Project: Security Compliance Transmissions for 5 applications.
• Managed the project budget, including assistance with the business case, BRD creation, project estimates, change management, artifacts and management of the approved spend utilizing Clarity for ITSM.
• Developed comprehensive work schedules and drove project execution to the schedule.
• Managed the project scope, including the creation of quality business requirements, functional requirements, metrics and the application of a stringent change control process.
• Resourced the project, through collaboration with impacted development managers, business managers, test managers, risk managers, architecture managers, and governance personnel within the Business Management Office. Developers used ITP-Panorama for data mining and management.
• Ensured the quality of the project through the management and control of project test results, and through the enforcement and execution of quality checkpoints and the formal sign-off of key project artifacts.
• Coordinated and communicated between key project stakeholders, including planning meetings, execution meetings, and the creation of standardized project reporting including all project metrics.
• Managed and controlled risk, including the ongoing process of risk identification and the development of appropriate risk response plans.
• Mentored junior PMs.

Sr. Project Manager / Jira SME/ Business Analyst

Confidential, St. Petersburg, FL

Responsibilities:

• Monitored all software development and release projects against customer migration dates to maintain migration timing utilizing Project Management Principles, SDLC and Agile Methodologies (Dev Ops). Worked with Global team and all company systems/departments including HR systems, Oracle and Siebel within a PMO and International matrixed environment.
• Reported metrics weekly to Executive Leadership, utilizing Six Sigma methodologies on all case volumes migrated and not migrated, along with the financials. Assessed risk of keeping legacy systems running.
• Coached, trained, and mentored all Jr. Project Managers on Project Management Principles - analysis, planning, execution and deployment.
• Coached and trained team on use of Jira, an ITSM, planning and product building system.
• Coached, trained, and mentored all Jr. Project Managers on Confluence (collaboration software).
• Defined the organizations’ processes and procedures for not only the migrations of clients but also the project management structure.

Project Management Consultant

Confidential, Largo, FL

Responsibilities:

• Analyzed the business, planned and deployed a new POS/Ordering system.
• Managed upgrades and software releases.
• Forecasted sales, and planned business structure, events and marketing.
• Managed and trained all contracted developers, technicians and customer service personnel.
• Reported daily, weekly, monthly, quarterly and yearly.
• Set up all laptops, printers, mobile devices along with mobile web apps and web pages.

Global Enterprise Project Manager/Scrum Master

Confidential, St. Pete, FL

Responsibilities:

• Submitted Project Portfolio for the Confidential Global Best Practices competition using a DMAIC presentation.
• Led projects to successful completion while adhering to SDLC.
• Completed first IT FMEA (Risk Assessment) which transitioned into the Confidential IT Disaster Recovery Plan.
• Negotiated one year of free email services.
• Served as the primary interface with stakeholders, vendors, customers, and/or project sponsor(s) for cross functional projects that were categorized as major priority projects. Infrastructure and App Dev.
• Planned, executed, and deployed releases by utilizing Waterfall, Agile Scrum methodologies to plan, manage and track projects/releases.
• Obtained, summarized and communicated all project information and metrics (overall status, cost, risk, KPIs and milestone status) throughout the project using Lean Six Sigma Principles.
• Conducted tollgate reviews with Executive Lean Six Sigma council.
• Set up the PMO using PMBOK Methodologies within Confidential IT.
• Drove continuous improvement through trend reporting analysis and metrics management. Used MS Project, MS Project Server, SharePoint and Google Analytics.
• Managed International matrixed project teams consisting of Java and .Net Developers, IT Security, HR, IT Engineering, IT Operations and Network Engineering within a matrix environment for Dev Ops Projects.
• Trained the trainers and end users on Google Apps for Enterprise.
• Managed the company-wide mobile device policies.
• Worked with the Networking Teamto track and report transmission network capacity for upgrades necessary.
• Managed change management process based on introducing new business processes to company utilizing Service Now for ITSM.

Project Manager | MS Project Server Administrator

Confidential, Cleveland, OH

Responsibilities:

• Provided the tools, mentoring, consulting, and standards to customers (internal and external) that led to success of project management including Earned Value Management, Strategic Planning and Risk and Survey Management planning, considered Dev Ops projects.
• Published a DFAS Project Manager’s Handbook to assist Project Managers in compliance with DFAS Project Management Standards including Customer Service Satisfaction.
• Provided training for the development and certification of Project Managers for DFAS.
• Defined the inventory of PM tools, development of PM standards, establishment of a PM career path, and provide mentoring and consulting support to DFAS Project managers.
• Conducted reviews of metrics to demonstrate the impact of sound project management practices on DFAS’s ability to deliver world class service to the military, and be a trusted partner in finance and accounting.
• Managed the Project Server Database and design and development of the SharePoint Services Portal in accordance with DoD Project Management procedures and policies.
• Traveled extensively to multiple DoD sites located throughout the US to train users on the Project Server and SharePoint Services.