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Operations Manager Resume Profile

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Administrative Assistant support

Skills

Exp. in analyzing, prioritizing distributing incoming memos, docs

14 Years

2012

3-Expert

Exp. in open, sort, distribute incoming correspondence, inc. fax email

10 Years

2012

3-Expert

Exp. in preparing responses to correspondence containing routine inquiries

14 Years

2012

3-Expert

Exp. in setting up agendas arrange for committee, board, and other mtgs

10 Years

2012

3-Expert

Coordinate travel arrangements for CTO and executive team

10 Years

2012

3-Expert

Exp. in research, compile data prepare papers for review/use by proj. mgr

14 Years

2012

3-Expert

Exp. in compiling, transcribing, and distributing minutes of meetings

12 Years

2012

3-Expert

Exp coordinating direct all office services records, budget prep, etc.

14 Years

2012

3-Expert

Exp. in meeting with individuals, groups, others on behalf of proj. manager

10 Years

2012

3-Expert

Exp. in management and updating executives' schedules

14 Years

2012

3-Expert

Prepare invoices, reports, memos, letters, financial statements other doc

14 Years

2012

3-Expert

Set up oversee Project policies and procedures for office /or program

10 Years

2012

2-Proficient

Exp reviewing practices procedures to improve workflow/reporting /expenses.

10 Years

2012

2-Proficient

Microsoft Office skills Word, Excel, Access, PowerPoint

14 Years

2012

3-Expert

Support staff in project based work special assignments, etc

14 Years

2012

3-Expert

Employment History:

Confidential

Property Manager/Executive Assistant

  • Coordinate schedules, tasks, and resources related to projects
  • Responsible for generating correspondence, presentations and other materials
  • Schedule all maintenance and repairs with vendors and contractors
  • Management reporting and organizational planning
  • Creation and maintenance of filing system
  • Responsible for A/R and A/P, such as: bill payment, generation and processing of invoices, monthly reconciliation
  • Designed Web page content and layout, and periodically edit as needed
  • Prepare advertisements for lease or rent, facilitate property showings, and tenant selection
  • Issuance of rental or lease agreements, collection of deposits and rent, and oversee evictions
  • Resolve tenant issues
  • Responsible for sorting and prioritizing mail

Confidential

Operations Manager

  • Improved the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
  • Managed and increased the effectiveness and efficiency of Support Services HR, IT and Finance , through improvements to each function as well as coordination and communication between support and business functions
  • Long-term planning, including an initiative geared toward operational excellence
  • Financial management and planning
  • Management of agency budget in coordination with the Executive Director
  • Development of individual program budgets, and organized fiscal documents
  • Invoicing to funding sources, including calculation of completed units of service
  • Disbursement of checks for agency expenses, and payroll management
  • Regular meetings with President and CEO around fiscal planning
  • Supervised and coached office manager on a weekly basis
  • Closing and settlement of properties
  • Management of staff

Confidential

Executive Assistant

  • Provided support to the Senior Vice President and to Strategic Initiatives staff
  • Responsible for calendar management
  • Maintained corporate records and provided general office management
  • Utilized strong organizational skills and the ability to work in a high-paced and demanding business environment
  • Assisted with the management of the grant and contracts process
  • Established excellent rapport with internal and external customers
  • Developed knowledge of key customers and priority relationships
  • Organized logistics and assisted with team meetings on various initiatives and projects
  • Handled travel arrangements and processed expense reports

Confidential

Assistant to the VP

  • Supported Vice President/Baltimore Area Manager
  • Operated as main contact for vendors
  • Interacted with clients and contractors regarding bid procurements
  • Assisted Project Managers with construction and design projects as needed
  • Responsible for calendar management
  • Generated fax transmittals, correspondence and PowerPoint presentations
  • Organized and maintained filing system
  • Coordinated scheduling for conference room usage
  • Coordinated collection and preparation of expense reports for Senior Associates
  • Trained temporary staff on office procedures, mailings and computer software
  • Responsible for nightly closing
  • Maintained and ordered the supplies for the entire office
  • Generated, revised and followed-up on financial documents for the Project Managers
  • Planned and organized quarterly Project Managers' meetings for the region
  • Planned and coordinated annual holiday celebration for the Department of Public Works' employees one of Heery International's largest clients in the region

Confidential

Senior Medical Office Coordinator

  • Edited clinic notes for the Dermatology physicians
  • Scheduled, registered and checked out patients
  • Coordinated office functions such as computer, telephone and technical support
  • Supervised and coordinated functions such as work schedules, attending coverage and rotation. Operated as a liaison between faculty and support staff
  • Responsible for maintaining the Director's calendar and scheduling vendors and departmental meetings
  • Responsible for overseeing the progress and completion of newly built Dermatology facilities
  • Coordinated the purchase of new office equipment and phase-in process
  • Ordered and maintained the office and medical supplies, and served as the contact for vendors
  • Trained temporary staff on voicemail, computer system, and software programs
  • Performed as a back-up to the Certified Medical Assistant and Patient Service Coordinator
  • Implemented and maintained office procedures and a filing system

Confidential

Administrative Assistant to the Executive Offices

  • Performed correspondent and subject data entry
  • Responsible for scanning the Governor's mail into the Letter Scanning and Routing System
  • Operated the Autopen to sign the Governor's signature and mailed out response letters
  • Prepared and sent out student packs
  • Generated bi-monthly delinquency reports
  • Utilized customer service skills by answering constituent inquiries and forwarding them to the appropriate State Agency

Confidential

Baltimore City Census Manager

  • Coordinated census events in conjunction with elected officials and community leaders
  • Researched demographics of the Baltimore regional area for census outreach strategies
  • Increased the funding for residents in Baltimore City by 330,000.00
  • Initiated a radio-thon with WOLB
  • Composed and performed commercials for Radio One
  • Presented a final report to the Governor regarding projected census outcome

Confidential

Assistant to the President and CEO

  • Coordinated the monthly board meetings, travel and scheduling
  • Assisted the President and CEO with preparation of a 6 million budget
  • Researched communication briefings for weekly and daily publications
  • Revised the executive office filing system for better efficiency and accessibility

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