Operations Manager Resume Profile
Administrative Assistant support
Skills
| Exp. in analyzing, prioritizing distributing incoming memos, docs | 14 Years | 2012 | 3-Expert |
| Exp. in open, sort, distribute incoming correspondence, inc. fax email | 10 Years | 2012 | 3-Expert |
| Exp. in preparing responses to correspondence containing routine inquiries | 14 Years | 2012 | 3-Expert |
| Exp. in setting up agendas arrange for committee, board, and other mtgs | 10 Years | 2012 | 3-Expert |
| Coordinate travel arrangements for CTO and executive team | 10 Years | 2012 | 3-Expert |
| Exp. in research, compile data prepare papers for review/use by proj. mgr | 14 Years | 2012 | 3-Expert |
| Exp. in compiling, transcribing, and distributing minutes of meetings | 12 Years | 2012 | 3-Expert |
| Exp coordinating direct all office services records, budget prep, etc. | 14 Years | 2012 | 3-Expert |
| Exp. in meeting with individuals, groups, others on behalf of proj. manager | 10 Years | 2012 | 3-Expert |
| Exp. in management and updating executives' schedules | 14 Years | 2012 | 3-Expert |
| Prepare invoices, reports, memos, letters, financial statements other doc | 14 Years | 2012 | 3-Expert |
| Set up oversee Project policies and procedures for office /or program | 10 Years | 2012 | 2-Proficient |
| Exp reviewing practices procedures to improve workflow/reporting /expenses. | 10 Years | 2012 | 2-Proficient |
| Microsoft Office skills Word, Excel, Access, PowerPoint | 14 Years | 2012 | 3-Expert |
| Support staff in project based work special assignments, etc | 14 Years | 2012 | 3-Expert |
Employment History:
Confidential
Property Manager/Executive Assistant
- Coordinate schedules, tasks, and resources related to projects
- Responsible for generating correspondence, presentations and other materials
- Schedule all maintenance and repairs with vendors and contractors
- Management reporting and organizational planning
- Creation and maintenance of filing system
- Responsible for A/R and A/P, such as: bill payment, generation and processing of invoices, monthly reconciliation
- Designed Web page content and layout, and periodically edit as needed
- Prepare advertisements for lease or rent, facilitate property showings, and tenant selection
- Issuance of rental or lease agreements, collection of deposits and rent, and oversee evictions
- Resolve tenant issues
- Responsible for sorting and prioritizing mail
Confidential
Operations Manager
- Improved the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
- Managed and increased the effectiveness and efficiency of Support Services HR, IT and Finance , through improvements to each function as well as coordination and communication between support and business functions
- Long-term planning, including an initiative geared toward operational excellence
- Financial management and planning
- Management of agency budget in coordination with the Executive Director
- Development of individual program budgets, and organized fiscal documents
- Invoicing to funding sources, including calculation of completed units of service
- Disbursement of checks for agency expenses, and payroll management
- Regular meetings with President and CEO around fiscal planning
- Supervised and coached office manager on a weekly basis
- Closing and settlement of properties
- Management of staff
Confidential
Executive Assistant
- Provided support to the Senior Vice President and to Strategic Initiatives staff
- Responsible for calendar management
- Maintained corporate records and provided general office management
- Utilized strong organizational skills and the ability to work in a high-paced and demanding business environment
- Assisted with the management of the grant and contracts process
- Established excellent rapport with internal and external customers
- Developed knowledge of key customers and priority relationships
- Organized logistics and assisted with team meetings on various initiatives and projects
- Handled travel arrangements and processed expense reports
Confidential
Assistant to the VP
- Supported Vice President/Baltimore Area Manager
- Operated as main contact for vendors
- Interacted with clients and contractors regarding bid procurements
- Assisted Project Managers with construction and design projects as needed
- Responsible for calendar management
- Generated fax transmittals, correspondence and PowerPoint presentations
- Organized and maintained filing system
- Coordinated scheduling for conference room usage
- Coordinated collection and preparation of expense reports for Senior Associates
- Trained temporary staff on office procedures, mailings and computer software
- Responsible for nightly closing
- Maintained and ordered the supplies for the entire office
- Generated, revised and followed-up on financial documents for the Project Managers
- Planned and organized quarterly Project Managers' meetings for the region
- Planned and coordinated annual holiday celebration for the Department of Public Works' employees one of Heery International's largest clients in the region
Confidential
Senior Medical Office Coordinator
- Edited clinic notes for the Dermatology physicians
- Scheduled, registered and checked out patients
- Coordinated office functions such as computer, telephone and technical support
- Supervised and coordinated functions such as work schedules, attending coverage and rotation. Operated as a liaison between faculty and support staff
- Responsible for maintaining the Director's calendar and scheduling vendors and departmental meetings
- Responsible for overseeing the progress and completion of newly built Dermatology facilities
- Coordinated the purchase of new office equipment and phase-in process
- Ordered and maintained the office and medical supplies, and served as the contact for vendors
- Trained temporary staff on voicemail, computer system, and software programs
- Performed as a back-up to the Certified Medical Assistant and Patient Service Coordinator
- Implemented and maintained office procedures and a filing system
Confidential
Administrative Assistant to the Executive Offices
- Performed correspondent and subject data entry
- Responsible for scanning the Governor's mail into the Letter Scanning and Routing System
- Operated the Autopen to sign the Governor's signature and mailed out response letters
- Prepared and sent out student packs
- Generated bi-monthly delinquency reports
- Utilized customer service skills by answering constituent inquiries and forwarding them to the appropriate State Agency
Confidential
Baltimore City Census Manager
- Coordinated census events in conjunction with elected officials and community leaders
- Researched demographics of the Baltimore regional area for census outreach strategies
- Increased the funding for residents in Baltimore City by 330,000.00
- Initiated a radio-thon with WOLB
- Composed and performed commercials for Radio One
- Presented a final report to the Governor regarding projected census outcome
Confidential
Assistant to the President and CEO
- Coordinated the monthly board meetings, travel and scheduling
- Assisted the President and CEO with preparation of a 6 million budget
- Researched communication briefings for weekly and daily publications
- Revised the executive office filing system for better efficiency and accessibility
