SUMMARY

• Certified Scrum Master and Business Analyst with 9 years of experience in eliciting, analyzing, and documenting requirements for business processes and information systems in E - Commerce, Insurance, Banking and Healthcare domains.
• Exceptional organizational, technical reporting, auditing/analysis and communication skills
• Proven problem solving, self-starter and worked individually as well as adapting rapid changes
• Experience in interacting with the clients for business and technical requirements gathering and well acquainted with Software Development Life Cycle processes
• Strong Exposure in Business Analysis, Scoping Study, Business Process Analysis and Effort estimation with good planning and organizational skills
• Solid Experience in Business Requirement Management (Elicitation, Validation, Specification, and Verification), Gap Analysis, Business Process Modeling, Process Management, Change Management, and Application Development, in diverse business domains
• Supervise technical resources on the project. Providing leadership and guidance as subject matter experts to onsite and offshore personnel
• Experience in writing Business Requirements Document (BRD), Project charter, Functional Requirements Document (FRD), Request for Proposals (RFP) and Statement of Work (SOW)
• Expertise in Agile methodology (Scrum) - creating user stories, facilitating planning meetings, sprint retrospective, backlog grooming, sprint reviews and maintaining the product backlog
• Expert knowledge in generating - Use Case Diagrams, Sequence Diagrams, Activity Diagrams, Data Flow Diagrams, Class Diagrams and State Chart Diagrams
• Facilitated requirements gathering through research, formal-informal sessions, JAD sessions with SMEs and end users, Gap analysis, data analysis business process improvement, and systems integration
• Experience on full life cycle business intelligence project management, understanding of all aspects of end-to-end life cycle design, development, implementation, testing and documentation of business applications
• Strong knowledge about Pharmaceutical/Medical device regulations like FDA: 21 CFR Part 210, 21 CFR Part 211 and 21 CFR Part 820 and involved in implementation of CFR Part 11 rules (Electronic Records, Electronic Signatures, Audit Trails and Security events).
• Possess thorough knowledge in designing Prototypes, Mock-up screens, and Wireframes using MS Visio during developing Graphical User Interface based application
• Good in understanding Agile planning, Waterfall, Spiral and V-Model methodologies

TECHNICAL SKILLS

Methodologies: RUP, UML, Spiral, V-Model, Waterfall, Agile

Change Management: Rational Clear Quest, Jira, SM7, ServiceNow

Business Analysis: GAP, SWOT & Risk Analysis, ROI, Cost-Benefit & Impact Analysis

Business Modeling Tools: Rally, JIRA, Confluence, Rational Rose, Microsoft Visio.

Project Management: Microsoft Project, Microsoft Office, Rally, ALM

Databases: Oracle, IBM DB2, SQL Server, OBIEE/OBIA

Agile Methodologies: XP, Lean, Scrum, Kanban, SAFe 4.X, and DSDM

Data warehouse tools: BI/DWH, ETL, Informatica Power Centre

Validations: FDA’s regulations - CFR 21 Part 11, cGMP

PROFESSIONAL EXPERIENCE

Confidential, Glenview IL

Scrum Master

Responsibilities:

• Facilitate Release planning, Agile estimation (story points), Sprint planning, Daily Scrum, Sprint review and Retrospective meetings to track progress, eliminate impediments and setting goals
• Working closely with the teams through agile events coaching on performing the activities, playing the roles and generating artifacts based on SAFe and Agile best practices
• Successfully migrated projects from Waterfall to Agile and ensure team adopt agile way of working
• Trained teams in Agile, SAFe, Kanban, Confluence, and JIRA tool implementation
• Worked closely with project owner in backlog management and continuous delivery of features
• Educated and reinforced scrum methodology and agile framework to team members and key stakeholders
• Functioned as a primary liaison between business, operations and technical domains through the course of the project.
• Protected team from over-commitment, managed backlog while prioritizing resolution of defects/bugs as evidenced by the on-time delivery of major initiatives
• Extensively involved in maintaining and enhancing internal product with worldwide technologies like, Microsoft .Net, MySQL, Java and PHP
• Participated in Agile Planning Sessions and assumed the Product Owner role for the agile initiative.
• Managed the lifecycle of code development, from ideation to sprints to deployment
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility which ensured consistent application of scrum methodologies across the enterprise
• Successfully migrated projects from Waterfall to Scrum within 1 year alongside helping the team to create clear and concise epics/stories
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Coaching the team on Agile/Scrum methodologies and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other scrum related meetings.
• Collaborated on an Agile Coaching Team to consistently implement Agile principles, practices, and rules across all teams. Identified Enterprise constraints to Agility and led constraint resolution plan & execution.
• Communicate with other management, engineers, product managers and support on product issues.
• Participated in Business Demos and Decisions for the Release of the Sprint Output to Production.
• Collaborated with management teams to deliver assigned programs; Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process
• Developed and initiated internal processes to improve program delivery within specific timeframes.
• Reviewed Team Velocity on a frequent basis at various stages to help the team to achieve their goals.
• Involved in creating High Level Requirements (HLR) and Estimates (HLE).
• Provided key input in defining project requirements and system requirements
• Developed the Business Requirement Document (BRD), creating project initiation document (PID), project plans and managed scope.
• Defined the resources required for completion of a project and allocated resources accordingly
• Coordinated with various departments to understand IT software needs and requirements of the customer and clients
• Ensured that projects were correctly prioritized and resourced as well as met strategic demands.

Environment: MS Office, Jira, Team Foundation Server (TFS), Salesforce.com (SFDC), .Net, SoapUI, TeamSite (CMS), Web Services, Doors, and MS Project

Confidential, Foster city, CA

Scrum Master

Responsibilities:

• Responsible for the role of Project Manager and Scrum master for the Scrum teams in the project
• Lead Sprint planning, Sprint Reviews and Scrum of Scrums (SoS) for all the teams in the domain
• Coached the teams to be self-organizing and ensured the adherence of all the Scrum concepts and processes
• Ensured project's adherence to Enterprise Agile Life cycle
• Developed automated metrics for Agile/Scrum for Executive Leadership team
• Supported projects by implementing Agile Life Cycle Management Tool - “Rally” to manage backlog and helped to generate and analyze business metrics to be reported
• Agile Coaching - Release & Iteration Planning and Tracking. Conducted training on scrum, facilitated the daily standup, sprint review and sprint retrospective meeting.
• Implement Scaled Agile principles (SAFe) for integration projects with dependencies.
• Elicited requirements with business owner and converted business requirement into Use Cases.
• Conducted JAD sessions, interviews, and surveys to collect the requirements
• Scrum Master for developing a web-based application to enable internal and external clients to configure, input, process, and generate tax forms from one central place.
• Scrum Master for Organization Chart team, to generate charts depicting the organization structure of clients, showing the relationship among Partnerships, Partners, Investments, and Investors at National and International level.
• In addition to typical Scrum ceremonies, responsible for: Roadmap planning, Release planning, Product Backlog Refinement, Team Building and Resource planning.
• Removed impediments towards the delivery of work.
• Executed and monitored the planned work.
• Kept Product Owners and the Stakeholders updated on status of the project.
• Look out for improvement opportunities to increase team velocity.
• Quality Assurance and Quality Control of the work undertaken.
• Delivery of new features as agreed upon during Sprint Planning.
• Understanding Business needs and converting them in to scalable/technical requirements.
• Keeping the team together all the time to ensure successful sprints.
• Drew strategy of Release plans for product backlogs, created sprint back logs per the release cycles and estimated hours of work for user stories, reviewed the Burn down chart to target the delivery dates for each sprint, and facilitated daily stand up meetings.
• Served as Agile Coach, Scrum Trainer and initially as Scrum Master to facilitate organizational transformation and the adoption of Agile principles that improved software quality, productivity and predictability of release schedules; contributed to the successful release.
• Developed Epics and themes for the project.
• Maintained process documentation and ensured the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Assisted Product Owner as needed with backlog maintenance, internal and external communication, improving transparency, and disseminating information

Environment: SCRUM - Agile methodologies, Waterfall, User Experience Design (UXD), Personas, MS Office (Excel, Visio, Project), TeamCenter PLM, HP Quality Center,Ms Projects & Visio

Confidential, Louisville, KY

Scrum master/BA

Responsibilities:

• Managing Scrum teams working on web-based application for data standardization and data normalization.
• Responsible for the strategy, product roadmap, scope prioritization, business development and communication for projects and enhancements.
• Responsible for handling and delivery of two applications. Worked with Project Managers, Project leads, and QA leads to come up with a Release Plan.
• Worked with various contributors of the project for communications, negotiations and setting realistic expectations on the deadlines and tracked assigned Tasks.
• Acted as a Scrum Master for a UI development team and content processing team which worked towards developing a tool which is used to configure the data.
• Devised and prioritized the Product Backlog by conducting requirement churning sessions with various Business / Product Teams.
• Promoted an incremental approach to implementing Scaled Agile Framework (SAFe) development within a Waterfall SDLC environment.
• Established agile governance and an Agile Center of Excellence to monitor agile maturity in the organization new to agile development practices specially using SAFe.
• Facilitated and actively participated in all the Scrum activities: Release Planning, Sprint Planning, Scrum of Scrums and Daily Scrums.
• Worked with teams and understand their needs and difficulties to help them better and increase the overall velocity.
• Kept a track on inter-dependencies between the teams and blockers and guided the team to handle them accordingly. Removed roadblocks for successful iterations, which led to the transition of releases on time.
• Scheduled meetings and touch bases to create transparency between the product owners and the teams.
• Analyze business requirements and segregate them into high level and low-level Use Cases, activity diagrams.
• Prepared Sprint Reports and Burn Down Charts.
• Ensured lessons learned are carried forward appropriately, Resource loading / unloading / leveling, Manage Risks & Issues effectively through life cycle of the project, Facilitate and chair weekly meetings with the Sr. Management and Vendors
• Released Sprint based on the complexity of the user story and made sure the working product is satisfactory.
• Contributed to the team’s progress by taking up some UI testing and manual testing. Wrote test cases and helped QA leads with test plans.
• Made sure all the Quality assurance tests were carried out as per the release criteria and had enough time for hardening.

Environment: Agile, UML, Requisite Pro, Rational Rose, Clear Quest, SQL, Windows, MS OfficeSuite (Word, Excel, Access, Power Point, Outlook), PL/SQL, Oracle,XML.

Confidential

Business Analyst

Responsibilities:

• Assist with creation and maintenance all necessary documentation and training materials for Epic Ambulatory application.
• Gathered requirement for the facets implementation and performed solution analysis.
• Reviews and recommends enhancements to financial reports and finance processes as needed.
• Performed analysis, design, development and maintenance of the Epic Ambulatory applications and other clinical information systems.
• Experience with EPIC user and provider record provisioning, including the development of role-based, security classes, and user profiles.
• Hands on experience with Epic Hospital Billing and Ambulatory.
• Designed High level design, for New process, integrating with legacy and Facets.
• Experience in Epic Resolute product implementation and deployment.
• Experience with Epic Healthcare Information Systems.
• Conducted user interviews, gathered requirements, and analyzed the requirements.
• Worked with the businessteam to collect the businessrequirements, security and service level requirements and documented them.
• Analyzed set behavior and contribution tobusinessperformance, critical business metrics & tracking underlying businesstrends using BusinessObjects.
• Performed collection, coding, and assessment and reporting of adverse event data using ARISg.
• Worked in the ARISg Implementation of the EHR-Pharmacy Module.
• Captured all HIPAA-related EDI data in the repository using FACETS.
• Worked on Electronic health record system as a CRM web-based application.
• Working Experience in Electronic Submissions in standard format E2B.
• Interacted with Project Manager, Business Users, Development team and Stakeholders in understanding the business requirements and application specifications.
• Conducted requirements walkthroughs with the Business users and stakeholders to gather the change requests from users to upgrade or change the business specifications for the application and ensured that the development teams were updated.
• Created and maintained complete development plans that included functional specifications, Use Case modeling, internal and external workflow.
• Guided the development teams to break down large and complex user stories into simplified versions for execution
• Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.
• Tested the application and reported the defects back to the development team for their resolution.
• Coordinated the User Acceptance Testing with the business to make sure the business is in acceptance with the product.

Environment: MS PowerPoint, API, SOAP, VB.NET Requisite Pro, XML, JIRA, SOA, JAMA, TFS, J2EE, MS Visio, Share Point Dreamweaver, MS Excel, MS Access, Oracle

Confidential

Business Analyst

Responsibilities:

• Worked as adataanalystfor the Global Business Services team - Responsible for ETL ofdatafrom different ERP sources by creating SSIS packages, reporting anddataconsolidation.
• Involved in gathering requirements and collaborated on creation of documents such as the project charter, project scope, project vision, Business Requirements Document (BRD).
• Analyzed and documented the system specifications, Business Requirements and detail design of the software for full understanding of the business.
• Regularly partner with business functions (e.g. Accounting, Business Operations, Sales and Marketing, Product, and others) to analyze and report on the financial impact of decisions across the company
• Responsible for collecting, understanding, and transmitting the business requirements for the project into functional specifications.
• Made extensive use of Unified Modeling Language (UML) to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Configured and maintained of Facets and other application software products, such as Claim check, Facets
• Worked with other business analysts to design and document needs assessment, workflow, data maps, business requirements, business rules, policies and procedures.
• Participated in Validation, Verification and Acceptance testing with customers in UAT environment.
• Interacted with the developers to resolve the technical and implementing issues.
• Worked with the technical team to gather and analyzed data.
• Aided the development team during the development phase.
• Incorporated the best practice methodologies as advocated by the rational unified process (RUP).
• Assisted technical team to develop Test Plan.
• Worked with testers in testing individual test modules of the application

Environment: Windows, SQL Server, MS Office Suite, RUP, HP Quality Center, Quick Test Pro, MS Visio.