VP of Operations Resume Profile

Experience Summary

Dr. Filimban is an accomplished I.T. Project Manager holding The Public Trust Security Clearance with over 10 years of professional experience managing operations, projects' scope, risk, schedule, V V, processes, IT strategies, policies, and requirements. Dr. Filimban has an outstanding experience working for the private sector and The U.S. Federal Government including The U.S. Department of Labor DOL, U.S. Department of Transportation DOT, The Federal Aviation Administration FAA, and The General Services Administration GSA. He handled successfully challenging duties of managing IT operations, building and maintaining large computer systems, software solutions, networks, databases, security access control, and surveillance systems. He is skilled in counseling clients on quality issues, building effective QA team, and establishing quality plans. He is keen to understand clients' strategic guidance. Dr. Filimban has excellent academic credentials including a Ph.D. Degree in Information Technology, a M.S. Degree in Computer Information Systems, and a B.S. Degree in Business Administration. In addition, he pursued advanced career development including ISO9000 QMS Auditor/Lead Auditor, PMPPMBOK, CMM, ITIL, E-commerce, United Nation Association Fellowship, and American Society for Quality ASQ Membership.

Relevant Experience

Confidential

Role: I.T. Project Manager.

Role Description: Managed CSD projects and requests delivery in the Microsoft Dynamics CRM system. Created Microsoft Dynamics CRM dashboards, views, charts, and processes. Established operational reporting requirements for top management. Managed CRM Data Quality. Prepared test scripts and managed QA testing for the CRM system. Managed and measured Customer Satisfaction. Enhanced Agile Team processes. Established qualitative and quantitative metrics for CSD. Established Standard Operating Procedures SOP for Customer Service Representatives CSR Team. Coordinated with delivery groups CSRs to collaborate delivery, schedules, milestones, risks, and quality for their portfolio of requests. Provided marketing and communication expertise for CSD.

Confidential

Role: I.T. Project and Procurement Manager.

Role Description: Supported the Data Center Consolidation Initiative DCCI for all FAA Data Centers in The USA. Managed infrastructure inventory assessment operations. Planned applications' and servers' mapping efforts. Supervised teams formulating The Total Cost of Ownership TCO and Return on Investment ROI. Directed Capacity Plans including servers' consolidation, optimization, virtualization- cloud computing. Guided quality, policies, and process improvement. Prepared reports and presentations for program manager and AIO office regarding cost estimations, tasks status, and projects' milestones.

Confidential

Role: I.T. Project Manager.

Role Description: Managed the development and maintenance operations of The Enterprise Business Support System EBSS . Managed client's daily requirements. Coordinated tasks among teams' leads assuring adherence to projects' schedule, milestones, and quality of deliverables. Mitigated projects' risks. Conducted projects' EVM. Planed systems evaluation, V V, and process improvement. Guided the strategic and operational planning. Involved in system audits and policy changes. Prepared briefings to customers, government staff, and program manager. Enhanced OIST services exposure within DOL with active communication and marketing strategies.

Confidential

Role: VP of Operations.

Role Description: Directed overall operations and projects on daily basis to build computer systems for the FAA, and providing computer consultation, technical support, and security and communication systems to the federal and private sectors. Assured products and services quality and profitability targets. Developed and managed clients' relations. Defined ongoing operational improvement including process optimization, positive work environment, marketing strategies, staff acquisition, team coordination, skills development, and HR policies.

Confidential

Role: E-commerce Technology Lead Analyst

Role Description: Managed CIG contracts and proposal development including identified opportunities, case justifications, and work methodology. Led QA team to design test plan for clients' acceptance testing. Provided expert analysis establishing functional/nonfunctional requirements, project's scope, WBS/schedule, budgets, and process models.
Projects:
Instant Translation Portable Device ITPD, translate defined spoken English phrases to multiple spoken languages to be used by the U.S. Military.
Mobile Devices Security Detection MDSD and Network Security Detection NSD machines.
Measuring the impact of Systems Security, Users Skills, and Cultures on e-Commerce Technology Utilization Levels by consumers international project .
Measuring Technology Satisfaction of employees in banking environments in relations to System Security, Complexity and Uncertainty of Job Tasks, and Management Support US project .

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