SUMMARY

• 18+ years of experience in IT industry (Automotive, BPO Services, Electircal, Retail, Printing Services, Oil & Gas, Transportation), working in multicultural environments and collaborating in global communities.
• With over 10 years of experience as Program / Project Manager, implementing IT Infrasctructure project such as LAN Refresh, Server Refresh, Sharepoint 2010, SCCM, E1 Nomad, O365 among other Specialized Systems.
• Project Manager with 11+ years of Project/Program Management, System Analysis, and Software design for distributed systems in IT Services, Marketing, Finance and Banking Industries and 7+ year in IT Manufacturing Operations.
• Skilled in managing Global implementations, Multiple initiatives, engaging client participation, managing Vendor Relationships, leading diverse, On - site & Off-site team members and meeting project objectives.
• Very proficient in project management with experience in scope management, schedule management, cost management, change management and risk management.
• Managed/participated in several large IT Infrastructure complex projects.
• Worked with Cloud teams to provide Infrastructure and mobile solutions as part of project scope.
• Successfully completed infrastructure projects related to server and tool upgrades.
• Responsible for Project Communications, planning, resource allocation, steering committee leadership and team organization.
• Demonstrated strong leadership, analytical, team building, communication, negotiation, proven project management skills with teh ability to manage multiple projects simultaneously and drive results.

PROFESSIONAL EXPERIENCE

Confidential, Tempe, AZ

Adoption and Change Management Project Manager

Responsibilities:

• Create adoption and change management strategy, apply a structured methodology, and lead change management activities; provide expert support to include IT Technical implementations, process change, behavior and cultural change.
• Assess teh adoption and change impact of new IT processes and systems to team; develop sand conduct readiness assessments, evaluate results (including impacts to key stakeholders), and present findings in a logical and easy-to-understand format.
• Identify resistance and performance gaps, and work to develop and implement corrective actions; identify, analyze, and prepare risk mitigation tactics.
• Work with Technical project teams to integrate adoption and change management activities into overall project plans; coach managers, supervisors, and employees on change management; establish strong working relationships with and becomes integrated with management team.
• Plan, coordinate, and support multiple IT Technical projects using project management practices, tools, techniques, and frameworks to manage and control projects throughout teh project life cycle.

Confidential

IT Project Manager

Responsibilities:

• Manages people for programs or projects involving department or cross-functional teams focused on teh delivery of projects and/or programs into a finished state.
• Plans and directs schedules as well as project budgets.
• Monitors teh program/project from initiation through delivery, interfacing with customers or department personnel.
• Organizes project activities that may require interdepartmental meetings and communication ensuring completion of teh program/project on schedule and within budget constraints.
• Assigns and monitors work of technical personnel, such as systems analysts, network engineers and programmers, providing support and interpretation of instructions/objectives.
• Directs teh activities of project support staff and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate teh successful completion of teh project.
• Ensures teh ongoing process/system capability associated with projects and manages any changes required to meet or exceed teh expectations established in project designs.

Confidential

IT Project Manager

Responsibilities:

• Prepare a project specification, which describes teh overall steps, milestones and resources necessary, including a specification of teh contract and teh expected project outcome. Establish project Budget.
• Establish a quality management plan.Develop a risk management plan inclusive of risk identification and risk response plans.
• Agree with teh customer on project requirements to secure closure of projects and change control. Establish a communication plan/strategy in order to meet stakeholder and customer needs and expectations.
• Gain approval for teh project from teh project sponsor, based on teh project specification.
• Select teh project members, including external contractors, which has teh adequate skills and competencies, to ensure that teh project will deliver expected results and be completed in time and within teh agreed budget.
• Lead and control project work, on a continuous basis, by motivating and coaching teh project members. Continuously update line managers on progression in terms of timelines of teh project to enable for teh line managers to plan for teh return of teh project members to their ordinary positions.
• Report teh project progression to teh steering group and sponsor, and raise questions of concern that may jeopardize teh completion of teh project, or matters that may delay teh project or any other issue that in any way will cause problems in securing teh delivery of expected results. Ensure that expected quality is delivered throughout teh project

Confidential

IT Lead

Responsibilities:

• Manage daily activities of IT staff for teh End User and Manufacturing Operation for teh client.
• Coordinates teh daily activities of a work group, setting priorities to ensure task completion.
• Provides technical/functional leadership as well as first line supervision.
• Interacts daily with client, staff and/or functional peer groups.
• Responsible for teh delivery of EUC services in teh location.
• Coordinates teh activities of technical solution team members to meet contract obligations and SLA.
• Provides metrics and reporting support to all relevant stakeholders.
• Administration of teh Budget for teh IT department.First contact with suppliers,
• Leads teh IT team maintaining and/or implementing Infrastructure projects or support systems.