SUMMARY

• Results driven project manager with proven success leading medium to complex projects on time and under budget in teh financial services, technology and academic industries (20+ years)
• Highly experienced in managing cross - functional and matrixed project teams end-to-end through all stages of Software Development Life Cycle (SDLC) in both agile (scrum) and waterfall environments (10+ years)
• Manages direct reports, engaging and coaching staff and providing TEMPeffective performance feedback (10+ years)
• Proactive in identifying, analyzing, and resolving problems or mitigating risks and escalating if needed to ensure project success and on-time completion
• Communicates TEMPeffectively with senior management to develop solid working relationships among key stakeholders, Line of Business (LOB) partners, and technology teams through in-person meetings and virtual video conferencing (WebEx, Skype)
• Conscientious and timely in creating and delivering project deliverables/documentation, progress and status reports and presentations
• Dynamic motivating presenter with excellent verbal, and written communication skills
• E-Commerce, Internet, and intranet project management experience
• Strategic, analytical and critical thinker with a focus on business strategies and vision
• Reliable and autonomous with strong organizational, multi-tasking and prioritizing skills
• Passionate collaborator who effortlessly communicates up and down teh value chain possessing teh ability to play well with others at all levels, in any size sandbox

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, North Carolina

Project Manager

Responsibilities:

• Successfully headed long-term, enterprise-wide agile based initiative creating, developing, and deploying a new multi-course digital curriculum for a dozen colleges nationwide while simultaneously managing several medium-complexity projects
• Pioneered teh creation and implementation of an alumni job placement portal partnering with a variety of internal and external teams and systems following agile methodology
• Provides senior staff with relevant updates in a language they understand allowing them to make more TEMPeffective decisions at each stage of project development
• Managed teh initiating, planning, execution, controlling and closure of dis curriculum project for a dozen colleges nationwide
• Lead, manage and support periodic team meetings and events as directed by division leaders including progress meetings and stand-ups focusing on scope creep, outside vendor progress, teh status of change requests, potential roadblocks, and progress toward completion among contributors
• Consistently leverages strategic reporting and measurement tools, including schedules, roadmaps, Work Breakdown Structure (WBS), and network diagrams indicating a project’s critical path, to support teh team with actionable insights, analysis, and reporting, with focus on client engagement and relationship development

Confidential, Charlotte, North Carolina

Program Manager

Responsibilities:

• Developed and championed teh business case, business requirements, and feasibility study for multiple curriculum projects working closely with LOB focusing on risk and compliance
• Revolutionized teh corporate approach to video, web, email and text-based marketing campaign projects enterprise-wide from ideation through handoff to LOB
• Implemented an iterative, agile methodology for software adoption including research, testing, documentation, installation, and handoff to individual departments
• Shaped enterprise-wide iterative development of client-facing grading and course management application through virtual team leadership
• Set budget and scope for projects including material, design, and development costs
• Idea engine driving innovation by engaging in “design thinking” that keeps project teams on teh leading edge of possibility

Confidential, Charlotte, North Carolina

Instructional Design Manager

Responsibilities:

• Disruptive thought leader that revamped and modernized curriculum development for several disciplines including graphic design
• Tenaciously creative, strategic thinker responsible for developing new content delivery methods including online portals, and software-based instruction
• Trained and onboarded new hires for Instructor Led Training (ILT) programs using a combination of coaching and pace-setting managerial styles
• Led and taught ILT sessions and curriculum for implementation into corporate offerings

Confidential, Charlotte, North Carolina

Project Manager

Responsibilities:

• Project manager on a long-term agile project leading teh in-house team and external vendors overhauling and streamlining a menswear brand's Web site and ordering application
• Own teh Product Lifecycle Management (PLM) for all efforts outside of teh traditional printing model including Web, mobile, multi-media, application, and software-based projects
• Leverage internal and external relationships to maximize productivity, efficiency, and honest communication between project teams
• Lead virtual teams on deadline-driven projects utilizing technologies such as Skype, WebEx, and GlobalMeet providing context detailed process documentation for offshore teams
• Actively track project status and store documentation using LOB preferred tools including Microsoft SharePoint, Jira, and Microsoft Project
• Managed agile based development of a national food brand's eCommerce site with vendors in 19 states and Canada following regulatory standards and industry best practices
• Sourced production required teams and materials on a global scale including negotiating rates, costs, fees, and delivery schedules
• Responsible for creation and ownership of project documentation including project schedules, roadmaps, budgets, risk assessments, WBS, teh scope of work, and compliance filings
• Led teh rebranding team for a large industrial forklift battery charging manufacturer
• Managed design and development team charged with establishing teh brand identity and Web-based applications of a commercial plumbing company using waterfall methodology
• Ran teh creation/implementation of an online payment portal for a regional training company

Confidential, Charlotte, North Carolina 

Project Manager

Responsibilities:

• Implemented and managed teh production of enterprise-wide Human Resources (HR) compliance publications for Nations Bank
• Directed teh team responsible for teh conversion and publication of internal corporate HR documentation for First Union
• Managed teh production of collateral print materials and coordination of outside vendors for United Dominion
• Kept detailed documentation on each project including project plans, business requirements document (BRD) budgets, change requests, WBS, teh scope of work, and closure review
• Developed external relationships with vendors and third-party providers to facilitate future project prioritization and on-time completion
• Consulted with IBM on management development projects to ensure that ILT courses achieved learning and development goals
• Led teh development and production team that brought IBM's largest to date enterprise-wide ILT management training program online “Managing in new Blue”
• Sourced production and materials for global ILT program and negotiated better-TEMPthan-market pricing based on volume and streamlined delivery
• Managed teh team that created an organization-wide order acceptance portal for IBM ILT training materials