SUMMARY

• Broad experience with Fortune 500 firms combined with excellent communication and organizational skills provide an exemplary leader for any Information Technology project.
• Sixteen years of DMAIC project management (Waterfall / Agile) and twelve years in technical development present a proven record of successful technical project management.

TECHNICAL SKILLS

• SDLC Project Management
• DAIC/DMAIC
• Waterfall
• Agile Project Management
• UNIX
• Oracle
• Windows Server
• Share Point
• Outlook
• Clarity
• Teradata
• Data Warehousing
• DB2
• SQL
• CICS
• Development
• MS Office
• Project
• Visio

PROFESSIONAL EXPERIENCE

Technical Project Manager

Confidential

Responsibilities:

• Insured adherence to and completion of PMQA and PMUWS deliverables including checkpoint reviews.
• Direct management of all technology deliverables and workforce across affected business units involving up to 50 resources per project nationwide and offshore.
• Reported technology status regarding milestones, obstacles and risks to key project partners and team members.
• Assured compliance with enterprise policies and procedures including information security.
• Insured and verified quality of deliverables.
• Anticipated and took proactive measures to resolve scope creep, potential gaps, conflicts and issues.
• Resolved conflict and took steps to remediate any difficulties affecting delivery.
• Managed EDA / EIT Integrations for the IBM Campaign Management Tool (Phase II), Multi - Channel Intraday Processing, Centralized Credit Services Central Sales, Centralized Credit Services Direct Mail Processing

Technical Portfolio Manager

Confidential

Responsibilities:

• Analyzed QUALYS scans, JATS database, Middleware reports and ad hoc reporting to track open vulnerabilities.
• Managed communication of vulnerabilities and solutions, senior management status reporting and weekly meetings with working groups to coordinate teams.
• Reported technology status regarding milestones, obstacles and risks to key project partners and team members.
• Anticipated and took proactive measures to resolve scope creep, potential gaps, conflicts and issues.

Technical Project Manager

Confidential

Responsibilities:

• Insured adherence to and completion of PMQA and PMUWS deliverables including checkpoint reviews.
• Direct management of all technology deliverables and workforce across affected business units involving up to 50 resources per project nationwide and offshore.
• Reported technology status regarding milestones, obstacles and risks to key project partners and team members.
• Assured compliance with enterprise policies and procedures including information security.
• Insured and verified quality of deliverables.
• Anticipated and took proactive measures to resolve scope creep, potential gaps, conflicts and issues.
• Resolved conflict and took steps to remediate any difficulties affecting delivery.
• Managed WCA Integrations for Student Insurance, Shareowner Online, Prepaid Cards, Allied Irish Bank (AIB / PLTX), Flatiron Capital as well as several BAU Installations to improve WCA and WAS applications and interfaces.

Technical Delivery Manager

Confidential

Responsibilities:

• Direct management of all technology deliverables and workforce across affected business units involving at least 25 resources per project nationwide and offshore.
• Authored Business Requirements documentation and managed reviews, updates, approval and socialization.
• Reported technology status regarding milestones, obstacles and risks to key project partners and team members.
• Insured and verified quality of deliverables.
• Anticipated and took proactive measures to resolve scope creep, potential gaps, conflicts and issues.
• Resolved conflict and took steps to remediate any difficulties affecting delivery.
• Managed the UNIX Break glass project to provide online tools, methodologies, procedures, pilot testing and training for privileged access to UNIX root directories.
• Managed the Windows Break glass project to provide online tools, methodologies, procedures, pilot testing and training for privileged access to Windows root directories.
• Managed upgrade to the Service Account Repository online system and databases.

Technical Delivery Manager

Confidential

Responsibilities:

• Managed all technical aspects of more than twenty J2EE/Websphere and Wireless initiatives including resource planning, work breakdown structures, risk/issue/change management, financial management, SOW and external vendor management, infrastructure and implementation.
• Managed complete SDLC for technical projects including:
• Canada Card Chip and PIN which implemented a 4-digit PIN verification for purchases.
• Installation of Sitekey security verification for all U.S. Transparent external customer sites.
• The re-platform, enhancement and modernization of the Rewards CAV (Customer Activity View).
• Implementation of AML and KYC processes to comply with Canadian legal requirements (similar to U.S. law)
• Enrollment, ID Management and Safepass which required twelve applications teams to make significant changes to their authentication and enrollment processes.
• Several projects regarding legal requirements and industry compliance for online banking systems.
• Direct management of all Ecommerce technology deliverables and workforce across affected business units involving at least 100 resources per project both nationwide and offshore.
• Reported technology status regarding milestones, obstacles and risks to key project partners and team members.
• Assured compliance with enterprise policies and procedures including information security, ADA and other legal requirements (U.S. and Canada).
• Insured and verified quality of deliverables.
• Anticipated and took proactive measures to resolve scope creep, potential gaps, conflicts and issues.
• Resolved conflict and took steps to remediate any difficulties affecting delivery.
• Authored Business Requirements Documentation and managed reviews, updates, approval and socialization in the absence of a Business Analyst or Product Manager.

Project Manager/Technical Team Leader

Confidential

Responsibilities:

• Coordinated resources across technical teams including requirements, development, testing and support.
• Formulated estimates and scheduling.
• Coordinated Customer Relations through calls and meetings.
• Managed budget, change, risk and issue escalation and resolution.
• Led communication including project team meetings and management reporting.

Project Manager

Confidential

Responsibilities:

• Launched first IBM Portal application at Confidential ’s - Received President’s Award. This was a merchandising portal which brought together all merchant tools onto one platform and was very well received by the user community.
• Led communication including project team meetings and management reporting.
• Drove issue identification, assignment, tracking and resolution.
• Directed enterprise risk management including identification, contingency and mitigation strategies.
• Developed PMO tools and best practices for SOX compliance.

Project Manager

Confidential

Responsibilities:

• Gathered requirements and created BRD’s.
• Created Project Schedules and conducted WBS sessions.
• Conducted informational presentations of technical development and marketing plans.
• Optimized site design and conducted usability and user evaluation testing.
• Led communication including project team meetings and management reporting.
• Drove issue/risk identification, assignment, tracking and resolution.