SUMMARY:

• Highly versatile and accomplished professional, assumed several progressive technical & managerial career roles within teh IT & Telecom industries.
• Expertise in Products/Programs/Projects Management, IT Solutions Roadmaps, Integration & Infrastructure Operations, IT Managed Services (MSP), IT/Networks Outsourcing Services, Cloud Computing Architecture/Migrations, IT Software Development, Software Intelligence rollouts on time and on budget, spanning across several companies and multi - cultural countries USA, Jordan, Oman, UAE. Proven multi-disciplinary leadership skills identifying opportunities for digital transformation to increase revenue, optimize cost, and instill operational excellence.

TECHNICAL SKILLS

• Oracle ERP setups GL,AR,AP, SCH, IM, FA, HRMS.
• CRM, CEM,E-Self Service, SharePoint, ONEAPI, SOAP.
• Oracle Portal, FreeFind Engine, SSO, IdAM, LDAP, AD
• Telco Convergent Billing/Customer Care, COTS SW.
• Data Warehouse, Modelling, ETL, BO, Data Mining( Confidential )
• Geo-redundant Tier-3 Data Centres (DR/BC).
• Cloud Migration IaaS, PaaS, SaaS Private/Public/Hybrid.
• Security VA (Hardening), PT, SIEM (Log).,COTS SW.
• IT SW Release Management, Build, Test, Production, Sign Off.
• Quality Action Groups for IT&NWs QoS programs.
• Strategic Thinking with Disruptive Initiatives.
• Customer Service Centric, Metrics Oriented.
• Situational Leadership, Macro/Micro Mgmt.
• Staff Management, Talent & Competency Development
• Reduced Opex 20% by IT/Infra Consolidation
• Product Life Cycle Management, Cross-Functionality
• Budget & Schedules based on EVMs/EACs/ETCs
• Capex Optimization, Opex reduction (TCO).
• SOW Cost/Benefits, P&L, Base of Estimate (BOE).
• Vendors RFP/RFQ, Contracts (Fixed, T&M, Cost+).
• PMP, Portfolio, Programs, Process Improvement
• IT Vision, Strategy Formulation, Road Maps
• Reduced Churn 15% via Customer Experience
• Optimized Capex 30% by IT/Apps.
• Exceled Processes 20% via Lean IT /ITIL/CMMI
• Optimized Workforce 35% by Merging/Reorgs
• Operations TTR 20%, TTD 25%, FR 12% via RCA..
• SOW Cost/Benefits, P&L, Base of Estimate (BOE).
• IT QMS Audits (ISO9001,27001) Compliance.
• IT Governance, ITIL, LEAN, CMMI, GRC & Security
• IT & Network Monitoring Centers (NOCs/SOCs).

PROFESSIONAL EXPERIENCE

Confidential, Plano, Texas

Cloud Computing / IT Projects Management

Responsibilities:

• Scoping, Planning, Scheduling, and daily follow up of progress and stakeholder issues.
• Utilized Discovery Tools (ASR) for on-Premise infrastructure & data store workload types.
• Built Catalog, Naming Convention, and Cloud Migration Plan for Apps, Infra, & DevOps.
• Defined Applications Arch. Style, Technology Choices (Compute/Store),Design Principals, Quality Pillars for Scalability, Availability, Resilience, Manageability, and Security.
• Defined Network IP spaces, DMZ, Gateways, Traffic Isolation, Geo-Availability Groups (East/West USA Zones) for HA, DR, and automatic DNS cut-over.
• Applied Hybrid Cloud Licensing scheme, tools SCCM for Patching, and best practices for Auto-scaling, Caching, Data Partitioning.
• Defined and Implemented Azure Cloud Monitoring & Backup foundation designs and integration with SaaS event monitoring hub & SIEM product (Splunk).
• Defined Cloud Security Standards (Risk Security Assessment, Access, Data Encryption, VA for OS/DB/Storage…etc, PT ) at all levels of teh OSI / TCP Layers.
• Defined Cloud Service Level Agreement (SLA) and Operational Level Agreement (OLA).

Confidential

IT Technical Project Management/Architect

Responsibilities:

• RFP & PM /Contact Center (Ameyo) for Banking, NW QoS Testing (SIGOS ) for Telecom.
• RFP & PM / Security VM and PT Solutions (Rapid7), COTS SW. for Banking Systems.
• Development/Financial/Tourism Solutions (Booking, GL, Inventory, AP, AR )/ SME Clients.
• PM/ Integration GRC (Governance, Risk, and Compliance) (Enabelon) for Court Systems.
• PM /Integration of Customer Experience Solution (Customer XPs) for Banking Systems.
• RFP/SOW/Contract & PM of Cloud Computing Architecture/Operations /SME customers

Confidential

Manager IT/Networks Development & Monitoring

Responsibilities:

• Product Manager building Cloud Computing Services (Private/Public/VMware/AWS), ITSM Change Management, Risk Management, Configuration Management. (CMDB), Costing (TCO,SLAs.
• Managed IT & Networks Portfolio of Program/Projects, PMP/JIRA/BOEs/EVMS/MEP/AOP, deployed Agile (Scrum) method/tools, GIT Release Management., Contracts (Fixed, T&M, Cost+).
• Product Manager for DWHs Mobile/Fixed business models, Data Marts, BI Analytics.
• Managed 7x24 Network & Security (NOC) & Services (SOC) Centers, Customer Exp. (CX).
• Revamped Processes & Quality (QMS), Service Management. (ITSM) Confidential per ISO/ ITIL/COBIT/CMMI.
• RFP/SOW/Contracts/Vendor Management. for Outsourcing our IT & Networks to 3rd party vendors.
• RFP/SOW/Contracts & Operations Management. providing IT & Networks MSP services to Clients.

Manager Information Systems

Confidential

Responsibilities:

• Projects Planning/Development, distributed teams, COTS SW, Confidential per (PMP) methods.
• Internet/Intranet Self-Care Portals (Share point), CMS, Omni-Channels, Orange Money.
• Developed Apps/Integration, SOA, Java, React, ONEAPI, SOAP, RAD(Agile).
• Lead IS Apps. Convergence (SDLC/Agile), Roadmaps, budget, I/F Stakeholders, Go/NoGo.
• Lead teh IS organization transformation (merging) and Infrastructure consolidation.
• Development of DWHs & CRM for Mobile/Internet/Fixed business models, ETL tools, Data Marts, BI Analytics. PL/SQL/Scripts, JavaScripts, C++, Oracle RDBMS, SQL DB.

Manager IT Operations

Confidential

Responsibilities:

• Built multiple Geo-redundant Data Centers Tier3 / IT Infrastructure, BC/DR/ RPO/RTO.
• Lead Data Centers Consolidation/Migrations (RFP/SOW/Contract & Operations Management.
• Maintained Operational KPIs 5 (9)s availability, SLAs, equipment proc. & vendors Mgmt.
• IT processes QMS Governance & Compliance based on ISO9001/ ISO27001/ITIL/SOX.
• MS/VMware Virtualization, MPLS NW, Clouds (Private/Public), SIEM (Log Management.), IdAM.
• EMC/SAN & NAS Storage, Disk/Tape Backup Systems, Oracle/SQL DBs, Unix/Linux/Win.

Confidential

Responsibilities:

• Launch of teh 1st operation of Satellite-based GSM Services by Motorola in teh Middle East and Africa.
• Integrating IT and Telecommunication - (ICT) - services.
• Network Monitoring, Events Management., Remedy Ticketing System, Workflow Systems.
• Integration Telecom Billing / POS / Customer Care, Oracle ERP, & Mobile NW Elements.

Several IT Services

Confidential

Responsibilities:

• Revamped and migrated in-house commercial applications from COBOL to Oracle Env.
• Launched new General Ledger GL, Account Payables AP, Account Receivables AR apps.
• Implemented 2 Oracle ERP setups for GL, AR, AP, Procurement, and FA.
• Doc. Mgmt. scanning, Sorting, QC, Indexing for more TEMPthan 20M papers in 10 months.
• Re-engineering of in-house Apps. Applying BPR methods and Oracle Rapid App.
• Applied Product Development Methodology (PDM) for Software Application (Inception/Development/Production/QC/Ready-to-Market/Marketing/ Deployment

Confidential, San Pedro, California

Responsibilities:

• Maintained and Tested simulation software in accordance to requirements specifications (SRS) documents Confidential per DoD Standards.

Confidential, California

Software Engineer

Responsibilities:

• Produced software requirements specifications (SRS) document for High Speed IP Data Bus Monitoring System.
• Implemented software Quality Control (QC) measures and integration testing for teh Avionics Data Bus Monitoring solutions.

Confidential

Software Engineer

Responsibilities:

• Integrated Marine Navigation Systems products with sensors such Confidential Sonars, Doppler, and Gyros and land survey systems based on GIS.
• Tested software for GPS Satellite Receivers.
• Produced DoD standard software requirements, design, and testing documents (SRS, HLD, LLD).