SUMMARY

• Customer focused and results oriented leader with over 16 years of experience.
• Proven track record managing a portfolio of challenging and complex technology projects delivered on time, on scope and within budget.
• Demonstrated ability to partner with customers to achieve their goals while providing bottom line results and advancing business opportunities.
• Strong interpersonal and communication skills with the ability to cultivate solid client relationship, while promoting a successful, TEMPeffective and collaborative environment between client, analysts, developers and third party partners.

TECHNICAL SKILLS

Software: Windows 2008, Server2008, Active Directory, MS Office, MS Project, MS Outlook, MS SharePoint, Confluence, Citrix, Jira, Workplace, VB, SMS, Dbase, Remedy,Oracle, Web service integration, SQL database applications and market data connections

PROFESSIONAL EXPERIENCE

Confidential, Fairfield, CT

Account Manager

Responsibilities:

• Primary point of contact and relationship builder with customers.
• Assist customers through email, phone, online presentations, screen - share and in person meetings.
• Working towards developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our Internet of Things solutions according to customer needs and objectives.

Confidential, Fairfield, CT

Owner/ Construction Project Manager

Responsibilities:

• Actively project managed the remodeling of 3 large apartment units in New York City.
• Had responsibility for the redesign, planning, and funding of both projects.
• Manage a crew of 4 to 6 employees an d various sub contractors.

Confidential, Wallingford, CT

Senior Project Manager

Responsibilities:

• Planned, coordinated, scoped and budgeted projects with complexity and risk, using both Waterfall and Agile methodologies.
• Met with clients who were mostly utility companies to present project overviews, gathered and documented requirements.
• Provided project teams, stakeholders, and senior leadership documentation, weekly and monthly status updates.
• Kept all stakeholders (internal & external) engaged in the project and aligned on expected outcomes throughout project.
• Worked with leadership and key stakeholders to devise technical solutions to business problems.

Confidential, Wilton, CT

Senior Project Manager

Responsibilities:

• Managed numerous Information Security projects for a Healthcare Audit Company.
• Reported to the Corporate PMO on the business optimization work stream.
• Utilized Lean Six Sigma methodology for all company initiatives.
• Led the review of Security Controls compliance in preparation for CMS audit.
• Leading the ETL vendor evaluation process that would best suite the organizations needs.

Confidential, East Haven, CT

Senior Project Manager

Responsibilities:

• Responsiblefor scoping, costing, planning and leading customer software engagements.
• Worked with a team of Business Analysts, Software Developers, and Graphics Designers focused on delivering successful customized solutions for new and existing customers.
• Scoped, quantified and composedstatements of work to define projects and specific professional services deliverables.
• Created detailed project plans, identified appropriate resources and set expectation with clients.
• Managed numerous projects simultaneously utilizing Waterfall and Agile methodologies.
• Provided management with oversight of current and future customer projects, tracking up to 25 simultaneous opportunities valuedin excess of $5M.
• Leveraged technical, business and financial acumen to communicate TEMPeffectively with client executives and their respective teams.
• Built relationships with clients at all levels, created strategic solutions to customers’ business problems using NCR products.
• Maintained customers’ existing and future revenue spending; strategically upsold additional products and services.
• Created P&L for each opportunity with bid reviews for proposals in excess of $250K.
• Aided global presales opportunities, which included: self-service kiosk, web software, mobile apps, point-of-sale solutions, digital media solutions, ecommerceand consumer experience for customers worldwide.
• Services included: implementation & training, integration, customized software, cloud software, managed hosting, data services and technical support.

Confidential, New York, NY

Project Manager/Consultant

Responsibilities:

• Project Manager serving as the main point of contact for client market data infrastructure implementation projects.
• Continuous interaction with the following cross stream groups:sales force, account specialists, communication provisioning,production engineering, pilots and migrations, logistics, staging, entitlements, implementation engineering and external vendors in order to achieve seamless implementation of Confidential products (Thomson One, Tradeweb,3000 Extra and others).
• Establish, maintain and consistently improve workflows to provide implementation management with efficient, repeatable processes for the various implementation project types.
• Expedite order to cash revenue generation by providing an efficient and smooth turnaround of installation activities, and ensure client satisfaction for future sales opportunities.

Confidential, Stamford, CT

Project Manager/Consultant

Responsibilities:

• Managed global projects within Cash Management & Payments group GSD (Global Service Delivery).
• Engineered/defined production services processes, documents and implementations in a global environment based around the ITIL framework.
• Supported the implementation of tactical improvements and assisted in defining the strategic processes.
• Worked with application teams to review, modify and document production acceptance criteria pertaining to software releases.
• Acted as a liaison between Treasury Management Service teams and business, system, and operation partners in the communication of complex system/application issues impacting customers.
• Engineered the problem management process, documented and assisted to implement the process globally.
• Produced regular, timely and accurate status reports for IT management and stakeholders on various projects.
• Developed project plans containing plan actions, milestone tracking and other key performance metrics as required.
• Worked with cross-functional areas such as Financial Accounting, Product Control, IT and Treasury to facilitate change and to enhance the success of program initiatives.
• Worked closely with the messaging team to produce regular update reports on the payment messaging applications, such as SWIFT and IMB.
• Responded to ad-hoc management information requests on a timely basis.
• Ensured the delivery of consistently high quality root cause analysis information on serious incidents in the production environment.
• Delivered concise and clear project, business stream and program level communications to enable senior management decision-making.
• Good understanding of project implementations, project structures andproject lifecycle phases.
• 5 years of experience with business continuity planning.
• Translated complex technical issues into understandable terms for customers and stakeholders.

Confidential, New York, NY

Project Manager

Responsibilities:

• Managed a team of 20 employees who were responsible for various projects in a start-up cellular telecom company.
• Updated clients (telecom services providers) on project statuses, issues and deadlines.
• Ensured delivery of documentation, planning, and testing of requested changes.
• Conducted cellular site surveys and equipment upgrades. (TDMA, CDMA, GSM) technologies

Confidential, New York, NY

Technology Services Coordinator/Project Manager

Responsibilities:

• Managed and delegated work to a group of technicians to assure complete coverage of technical support for an 800 end-user community.
• Managed full life cycle projects from requirement gathering through implementation.
• Project manager for the many large-scale building moves, and upgrades over a seven-year period.
• Assisted management with the mergers of J&H, Sedgwick and many other MMC subsidiaries into Confidential over the years.
• Organized, created and presented documentation for training programs for company applications and new hires.
• Implemented the business continuity for business units by thoroughly evaluating systems and anticipating potential disasters.
• Managed a budget of $750,000 year on hardware/software procurement and ensured vendors were paid for services.
• Project managed the successful rollout of Windows XP to 2,000 end-users in a four-month time frame. Planned,implemented andprovided follow up support.