SUMMARY

• Business Process Manager with over 9 years of experience in Information Technology industry,system analysis, data analysis/mining andbusiness intelligence development with thorough understanding of SDLC with expertise in implementing ever changing software development frameworks.
• Focus on building high performing, continuously delivering teams by acquiring variability and emphasizing on quantifying benefits to deliver foundational functionality.
• In depth knowledge ofSoftware Development Life Cycle (SDLC).
• Efficient in SAFe Agile, Agile and Scrum Software Development Methodologies.
• Expertise inProject and Change management.
• Major experience on Enterprise Level Programs/ Projects.
• Efficient in project scheduling and delivery management.
• Highly flexible and motivating team leader with focus on empowering self - organizing teams.
• Excellent interpersonal and customer/vendor relation management skills, proven communication, organizational, analytical and presentation skills

TECHNICAL SKILLS

Software Development Methodologies: SAFe Agile, Extreme Programming, Agile- Scrum, Kanban, Waterfall

Data Analytics: SSRS, IBM Cognos, QlikView, Crystal Reports, Adobe Analytics, Tableau

Databases: MS SQL Server 2005/2008/2012 , Oracle DB, MongoDB

Tools: MS Excel, MS Word, MS PowerPoint, MS project etc.

Requirement Management & Modeling Tools: JIRA v7.0.2, Rally, IBM-TDP,UML, MS Visio, Axure, Snagit, SharePoint, Lucid Chart, Giphy

Programming: Tsql, SQL, XML, HTML5

Digital Design: Adobe Creative Cloud, InVision Studio

Content Management: Adobe Experience Manager

Operating Systems: Microsoft Windows, Mac OS X, Linux

ERP Tool: JD Edwards, SAP ERP, PeopleSoft

Testing and IT service Management: ALM, JIRA, TestComplete, TDP, Service Now

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Scrum Master

Responsibilities:

• Work closely with counterparts in Product Management to align on product vision and strategy on how to conduct sales of products using ecommerce (B2B).
• Responsible for timely software and functionality deliveryfor maintaining competitive web buy flows for Confidential &T products dedicated to Small Business Owners.
• Support an Agile Software Development process, working in conjunction with stakeholders and technical delivery team.
• Scrum Master for internationally located teams, responsible for facilitating all agile ceremonies including sprint planning, daily scrums, retrospectives, review, etc..
• Work directly with product owners, system architects, program managers, UX team, developers, and testers to define/ groom features and technical user stories.
• Conduct JAD sessions to refine prototypes and prioritize use cases with SMEs, users and other business managers.
• ManageJIRA Board to define and track progress of User stories in Product back log and involved in reviewing, prioritizing & estimation to approval and move to release.
• Responsible for presenting team metrics that showcase the progress of the Scrum & Kanban teams and drive growth, stakeholder satisfactions.
• Proactively remove impediments, manage dependencies, risks or blockers to teams, and ensurevisibility of project progress.
• Provide training/ coaching as needed through hands-on collaborative exercises/activities/workshops.
• Drive continuous improvement to create high performing teams using various inspect & adapt techniques. This includes adoption of Agile technical practices, innovation and experimentation that improves execution, skills cross-training, communication and concurrently building group skills, better predictability of delivery, improving productivity, time to market, velocity, backlog health and quality.
• Lead the Agile Readiness Assessments & Maturity assessments in the organizations to assess the current state of agility and come up with recommendations for areas of improvement. (Proposed Continuous Integration (CI) Solutions, Standardized use of Agile tools, Scrum of Scrum processes)
• Scrum Master for daily release maintenance sustainment fixes as well as enhancement tickets.
• Scrum Master. Developed the work intake process for Small Business Digital Experience Team by configuring Altassian JIRA as the primary ticketing systems for all work intake.
• Acted as Test Lead for major project releases. Awarded employee of the month for defect triage management in major release.

Environment: Safe Agile, Agile,TDP, JIRA, Adobe Analytics, Tableau, Axure, MS Office Suite, HTML, CSS

Confidential, Kansas City

Sr. BSA/Scrum Master

Responsibilities:

• Interacted with various business team members to gather and document the requirements.
• Analyzed thescope of the requirements, and managed requirements to avoid scope creep.
• Conducted Requirement Gathering Sessions & JAD Sessions.
• Providedaccounting expertise to configure Enterprise levelClient Accounting Web Application.
• Providedtechnical design analysis and technical requirements to SAP Finance internal team.
• Createdtechnical requirements for SAP finance module and data mapping documents for SAP accepted financial transactions.
• Created and maintainedresource line up road-map as per release plan to manage four development teams.
• Worked with development and testing teams in order to develop a Sprint plan for incremental delivery of the service and web application.
• Managing project relationships with external vendors like ThunderHead and ADP to access various claim payment solutions.
• Responsible for end-to-end process and system integration with partner disbursement bank (JP Morgan Chase).
• Focused on cycle time reduction during the process between the claim initiation through processing, approval, payment, disbursement and till post-closing.
• Estimating, identifying projects risks, constraints and dependencies, root cause analysis, impact analysis, conflict management and managing improvement initiatives from inception to completion.
• Provide visibility to team about impediments/risks and helps eliminate them.
• Supported the Product Owners and assisted with various activities including communicating updates and impediments as well as assisting with backlog and release plan maintenance.
• Track and effectively communicate team velocity and sprint/release capacity and progress, user story sizing/risk analysis to all affected teams and stakeholders.
• Documentchange requests, evaluate priority list on-going basis, update backlogs and groomstories for subsequent sprints.
• Responsible for test planning and test strategy going further in project as well as coordinate end-to-end system and application testing.
• Developed process enhancements through automations including workflow, approval processes, and escalation rules.
• LeadingSprint Retrospective by ensuring action items are recorded in product backlog, progress is made in next sprint and help team to move towards real-time triple loop learning.
• Experience in SalesForce testing and administration spanning all facets of package software.
• Responsible for creating and managing Agile Teams and Project Plans.
• Responsible for analyzing huge chunks of data on leads and B2B sales.
• Responsible for presenting claim to disbursement metricson adhoc requests from stakeholders.

Environment: Agile- Scrum, JIRA, SalesForce App, SQL Database, Informatica ETL, SAP HANA, ThunderHead, ADP.

Confidential - Kansas City

Business Systems Analyst

Responsibilities:

• Elicited system requirements from business. Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences.
• Created PRD/WP (Project Requirement Document/ Work Paper), Use Cases and test plans. Prepared System Design Specification and Data Flow Diagrams.
• Conducted WPI sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Created Web designs using HTML5 and CSS.
• Manage and track progress of implementation and testing during the implementation phase of the project.
• Take responsibility for the development of ongoing enhancements, create and prioritize user stories with the agile teams.

Environment: FACETS, TIBCO, UML, MS Office, SharePoint, MS Visio, HIPPA Standards, HTML5, Waterfall Environment, Tableau 8.0.1 Desktop, Hadoop, SAP HANA, Windows 7/XP.

Confidential, Memphis

Business System Analyst

Responsibilities:

• Work directly with end user to capture and analyze challenges to their workflow.
• Provide key performance metrics to the head of IT on the deliveries and benefit realization of change implementations.
• Provide weekly tactical objectives to the team and provide quick JIT decisions to system level questions and defect triages.
• Providing technical analysis expertise and direction in developing, maintaining and enhancing Compliance and reporting data needs.
• Working for the Project Management Office in Agile environment:
• Responsible for design, development & testing of modules in a large web application.
• Performed data analytics and problem solving, interpreted complex datasets and solved complex problems.
• Planned, deployed, and led all lean activities that would produce significant cost savings though productivity, quality, waste reduction improvements, and improve business processes.
• Designed, developed and managed performance metrics, reports, analysis, dashboards; drove key business decisions to managers.
• Providing technology solution for companywide reporting and payment portal to meet accreditation and regulatory requirements.
• Work for PMO to fill in the shoes of a PM by creating project models, create timelines, identify resources and create a cost effective budget.
• Worked as UAT lead. Responsible for creating Test plans and Scripts. Responsible for working with Business until final signoffs on projects.
• Handling change management under the PMO.
• Working closely with global Compliance and Aggregate Spend Teams.

Environment: Agile, MS SQL Server 2008R2/2005, SSIS, SSRS, Windows 7, MS Project, MS Visio, SAP Concur, ServiceNow

Confidential, Confidential, DC

Sr. HealthCare Business Analyst

Responsibilities:

• Participated in creation of Business Process Workflow Diagrams with Stakeholders.
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Analyzed business requirements and organized high-level and low-level Use Cases.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures to create a Business Requirement Document (BRD).
• Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements.
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Planned all the RUP iterations and documented the artifacts throughout various phases.
• Also participated in HIPPA upgrade (Level 1)
• Knowledge of HIPAA 5010A rules to store the transactions.
• Monitored all the HIPAA transactions through the gateway.
• Participated in ICD 9 to ICD 10 codes mapping sessions as well as status meetings and provided comments and suggestions on challenges.
• Played a key role in planning, testing, and implementing system enhancement requests.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference.
• Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute the test scripts.
• Provide week-to-week tactical objectives to scrum team, and provide quick JIT decisions to system level questions and defect triage.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout theproject cycle.
• Created Web designs using HTML5 and CSS.
• Manage and track progress of implementation and testing during the implementation phase of the project.

Environment: FACETS, TIBCO, UML, MS Office, SharePoint, MS Visio, HIPPA Standards, HTML5, Waterfall Environment, Tableau 8.0.1 Desktop, Hadoop, SAP HANA, Windows 7/XP.

Confidential, FL

Business Systems Analyst

Responsibilities:

• Interviewing business area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests
• Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level.
• Followed the UML based methods using Rational Rose and Visio to create Use Cases, Activity
• Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams
• Cleaning Validation and Software Validation.
• Involved in the documentation of extraction, of the data from various tables in the Data warehouse.
• Performed Unit and System testing, before integrating all the separate modules for further testing to assure an efficient operation.
• Involved in weekly walkthroughs, inspections and verification meetings with various stakeholders in the project.
• Conducted periodic Software Quality Assessment meetings to come up with test metrics and gauge the progress of the testing effort.
• Interfaced with business users to prepare and update Business Process Requirements for the new release of Healthcare tools.
• Requirement Traceability Matrix (RTM) for requirement elicitation and linkup to deliverables.
• Examined, analyzed and modelled Test plans and Use Case Model cases.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.

Environment: Microsoft Office (MS Word, MS Excel, MS PowerPoint), MS Visio, ClearCase, UML, SQL, HP QC