SUMMARY

• 20 years of IT experience leading various IT related projects, varying in size and complexity across diff vertical industries. Recent experience in Enterprise Business Intelligence .Practitioner of best consulting practices with core competencies in client relationship, drilling down to customer needs, project scope, milestones, help desk implementation, project investment, return on investment.
• Adept in updating upper mgmt on project status via various reporting practices and religiously holding road map Meetings and informing various teams on project baseline deviations. Vast experience in managing direct and cross Functional teams. Practitioner of best Data Center practices both in a local or global environment, specializing in
• Implementing eCommerce Enterprise level solutions. Experience in implementing bleeding edge technology.
• Expertise includes Project Management, System Development Life Cycle, System/Network Architecture, System Integration, Data Migration, Data Center Mgmt, Performance Tuning, Help Desk Implementation, Escalation Procedures, and Mgmt of classic 3-tier architecture, Intrusion Detection, Change Management Practices, and System High Availability Practices, and Business Continuity.

EXPERIENCE

Confidential

Deploying 155 Epic Compliant Workstations and peripherals to 4 medical offices including exam rooms. Documented the new standard workstation image, FAQ, RMA policies and first level support process for any hardware or OS issues

Confidential

Built a PMO process, methodology, adapted Corotech standards to match an agreed upon in-house PM Methodology/PMO. Documented all PM best practices which included training curriculums culminating on PMI certifications for Senior PM.

Confidential

• Performed PCI evaluation and compliancy project for all hardware and applications involving any credit card transactions in their system. Documented and implemented a process for document check ins and check outs for all the upgrades and application modifications.
• Managed small to medium contracting jobs as menial as cabling projects to complicated server migrations wherein time was a major factor. Documented, trained staff on a roll out of Remedy as the new ticket handling application for a major call center. Formulated a project plan for the server migration of a major San Francisco Restaurant.

Confidential

IT Project Manager

• Application Foundation Services Project Manager for the enterprise deployment of the business intelligence application Oracle BI/Siebel Analytics.
• Program Management - End to End management, in charge of enrolling to rolling out of business intelligence dashboards for the diff business initiatives within Cisco MFG/Eng, Work Place Resources, LinkSys, Quote to Cash, Channel Partners, Cap Reporting, Customer Advocacy, Enterprise Architecture .
• Infrastructure Management - Managing application lifecycle from Dev-Stage-Prod .Capacity planning of existing architecture.
• Project Management Managing the project through EMPower Review of Project Concept Commits to Execute Commits. Managing customer expectations. . Managing Client Expectations on Support Issues, classifying application on diff levels of support i.e P1 Revenue Impacting to P4 3 day response time to any issues
• Vendor/Client Management - Managing vendor expectations Siebel .Training of Clients in best practices for deploying business intelligence dashboards. Change Management, SOX compliancy.
• Issue Resolutions - Managing a multitude of cross functional teams, from the business unit, app developers, infrastructure mgmt into a cohesive unit to meet project deadlines and milestones. Well documented track record within Cisco of excellence in team and client management

Confidential

Senior Project Manager Global IT

• Responsible for leading and managing various infrastructure, systems and e-commerce solution development/production projects of diff sizes and complexity.
• Planned tasks, assigned resources in a mostly cross-functional team environment, monitored and tracked project baseline to ensure completion and implementation of all the goals and objectives of a project again of diff sizes and complexity.
• Developed risk mitigation and contingency plans, reviewed estimates and project plans to meet project completion dates as well as appraising clients of project status and outstanding issues. Conducted high-level business policy discussions to understand client's strategic directions, business process, workflow, and requirements to assist w/ client implementation and deployment plans for the product.
• Supervised/performed systems planning, systems installations, systems testing, product configuration, system trouble shooting, and technical staff and end user training.
• Managed the ff Oracle Enterprise edition websites w/ average users numbering in the millions
• crmonline.oracle.com, ilearning.oracle.com, my.oracle.com, filesx.oracle.com, portal.oracle.com portaldemo.oracle.com, eLocation.oracle.com, itWeb.us.oracle.com Internal Dept Website
• In the above major projects was responsible for ff aspects:
• Milestone Determination Intrusion Detection, Help Desk Implementation, Change Management,
• IT Architecture, Go Live Preparation, Project Scope, Project Team/Cross Functional Teams,
• Constraints and Assumptions Project Plans, Security, Performance Monitoring, ROI Return on investment , Business Continuity, Goals and Objectives, Web Design and Capacity Planning

Highlights:

• GSI senior member of Oracle's Global Single Instance team. Managed the migration of Oracle Financials from the diff regions into one single instance. Migration from Oracle 10.7 to Oracle 11.0. Specifically in charge of on going infrastructure tuning of one the largest computer cluster in the world. Conducted capacity planning strategy meetings to accommodate a High Availability Infrastructure System.
• GLOBAL HELP DESK IMPLEMENTATIONS Implemented projects with a global presence which required the implementation of a support and escalation structure spanning diff regions in the world taking into consideration diff time zones and cultures, encompassing multiple cross functional support teams located in the diff time zones.
• HELP DESK APPLICATION MIGRATION- Part of the migration team that managed the crossover of the original help desk application from, Remedy, to an Oracle based application which is now part of the CRM application iSupport.

Confidential Sr. Project Manager

• Clients: Prestige International International Japanese Credit Card Customer Service Call Center , Light bridge Communications.
• PROJECT MANAGEMENT- Initiated project Discovery meetings, development of project scopes, management of scope creeps, budget, development schemes, weekly status meetings and reports.
• HELP DESK IMPLEMENTATION- provided implementation strategies, which included the setup of a support structure for project rollouts complete with escalation procedures and change management processes
• BUSINESS DEVELOPMENT- Solicited, developed, managed clients. Implemented business
• development schemes that included ad campaigns and newsletters.
• NETWORK MGMT Installed, supported, and administered new and existing LAN/WAN
• systems in varied platforms and operating systems for small to large companies. Management of outside vendors pertaining to service contracts, end user support.
• SOFTWARE DEVELOPMENT Specialized in front end RDBMS Access . Developed and supported relational database systems for small to large companies. Implemented Internet Extranet Schemes from hardware, database MS SQL Server , Firewall CheckPoint 1 to web page design for small to large companies.
• TELECOMMUNICATIONS Researched, Budgeted, Implemented various telecommunication
• scenarios T1, Frame Relay, Voice/Data over IP, WAN Strategy, Virtual Private Network, CTI,
• Internet Telephony, IVR . Negotiated with various telecommunication vendors AT T WorldNet, MCI WorldCom for the best rate and telecommunication strategy for various clients.

TECHNICAL SKILLS

Confidential

• ORACLE 11i ver 11.0 11.5.5/8i/9iAS ERP GL, AP, AR, Inventory, Purchase Order, Budget and Planning, Financial Data Manager- Administrator, Budget and Planning
• CRM eLocation, Teleservice, iSupport, Workflow, Collaboration Suite
• HARDWARE - EMC Towers, NetApps, Tera Data Dell Appliances 6450/2650 , Compaq Appliances, Sun Enterprise Servers 420-6500 , HP Enterprise Servers L Class- V Class Servers , Cisco Switches 2900 6500 Series , F5 Load Balancers, Diskless LAN Workstations Dedicated Non-Dedicated LAN Servers NCR Mainframes IBM System 3400 WANG VS 100 IBM Model 95 IBM Clones Dell Compaq Bar Coding Equipment Communication Devices Apple workstations Multimedia Devices Various Name Brand Printers CD ROM Scanners, Network Topologies Ethernet, Token Ring, Arcnet , Cisco Routers Ethernet , IBM AS400, Fault Tolerant Servers, UPS , DLT Backup Tapes.
• SOFTWARE Sharepoint, Link, Agile, Remedy, HP OpenView, MS BackOffice, Proxy Servers, Firewall, Cisco Secure, IAS, Oracle RDBMS, TeraData MS SQL Server, Apache, LoadRunner, Sitescope, Keynote, Veritas, Word-processing Spreadsheets Databases Communications Accounting Systems Computer Aided Design Desktop Publishing PC Utilities i.e. Norton, PC Tools, QEMM Microsoft Windows Environment Window Based Applications Microsoft Office, Fax Server Fax Sr. , MS Mail, Banyan Mail, MS Exchange, Backup Exec, ArcServe, Front Page, Dream Weaver, MS Project.
• PROGRAMMING LANGUAGE OPERATING SYSTEMS - Java/J2EE, XML, HTML, Visual Basic, Linux, Apache, Solaris 2.8, HPUX DOS CPM Novell WFW Workgroups for Windows 3.10 - 311 Unix Windows NT Windows 95,BackOffice Business Server, Windows 2000, MS LAN Manager, Banyan 6.X, Citrix MetaFrame.