Summary

A well organized, Project Coordinator/ Jr. Project Manager, strong in planning and implementing programs. Able to oversee complex technical projects with demanding time goals and follow through to completion. Responsible for tracking project changes via change requests and producing updated project site information based on schedule as agreed with developers and Senior Project Managers. Maintained high level of knowledge of all departments' functions and activities in order to respond to internal and external inquiries and requests for information and departmental support. Develop and maintain electronic and paper filing system allowing for tracking, monitoring and prioritized of tasks and projects by maintaining an organized system. Familiar with Agile and Waterfall techniques of project management and process improvement.

EXPERIENCE

Confidential

Project Consultant

• Management of logs and documenting the outcomes of client meetings and presentations. Ensuring SharePoint site repositories are up to date.
• Monitor contingent labor process compliance, follow up with non-compliant users, and escalate exceptions.
• Responsible for analyzing client issues, track down information and resolve problems. Support project/program leadership by helping with client needs analysis, project planning, project status reports, project change requests and tracking/coordination of ongoing activities across multiple project teams.

Confidential

PMO / Project Management

• Responsible for all the Rapid Application Design interaction design and user experience for new mobile applications. Interview users perform functional and business analysis for design and development. Facilitate vetting and brainstorming sessions against requirements and produce an initial set of wireframes. Schedule meetings, create and distribute minutes and document the resolution of action items
• In complex interactions environments, make an interactive prototype and presentation to be reviewed by stakeholders and investors including the graphic artist, database engineers and developers who will be implementing them . Make revisions, write up detailed functional specifications and deliver to the implementing team, department or 3rd party build partners. Manage offshore team productivity levels and workflow.
• Source for guidance, documentation, and metrics related to the practices involved in managing and implementing projects within the organization. Involved in project-related tasks and follow up on project activities through completion. Report on project activities, problems and requirements to executive management as a strategic tool in keeping implementers and decision makers moving toward consistent, businessor mission-focused goals and objectives.
• Technology: AXURE, BannerZest pro, HYPE, PURPLE, WIN XP, Win 7, MAC OS X, MS Office 2003/2007/2010, CLOUD SERVICES, QUICKEN, ADOBE Suite , OUTLOOK, MS PROJECT, DROPBOX, GOOGLE CALENDAR, BASECAMP.

Confidential

Business Analyst / Project Management Consultant

• Performed all the duties normally associated with Project Management and operations support such as maintain project schedules, project briefs, Statements of Work, change control procedures and cost estimates.
• Report project status on a regular basis to Senior Project Manager, stakeholder and project team. Develop and oversee administration, planning and scheduling of tasks and personnel. Generation of approved contracts into ERP software system.
• Make purchase recommendations and managed all technology assets and budgets for new purchases. Completed two office moves 9K below cost.
• Evaluate and secure vendor contracts for software licenses, cleaning service, office security, technology hardware, telephones, and office supplies based on pricing and value. Managed procurement and inventory management of special events and trade shows.
• Knowledge of the ITIL methodology, change management processes and risk management processes.
• Moved, restructured and networked 4 office locations. Process all office requests for software and hardware.
• Technology: Win XP, Win 7, MAC OS X, MS Office 2003/2007/2010, Active directory, HW/SW DELL/IPHONE, IPAD, BLACKBERRY, LENOVO, QUICKEN, ADOBE, VPN, TCP/IP, LOTUS NOTES, OUTLOOK 2003/2007.

Confidential

Store Manager Hire Ahead

• Prepare reports and monitoring of a variety of operational and personnel budgets to determine which expenditures are within budget guidelines and the most cost effective. Created PowerPoint, Excel charts and pivot tables for senior managers to document findings.
• Served as a point of contact from project initiation to project completion. Worked with the project team members, clients and vendors to coordinate activities, provisioning, environment setup, installation, and integration testing.
• Conduct Financial Needs Analysis and recommend appropriate products to meet client needs through BMI Branch Manager Involvement .
• Assisted Project Manager in planning and scheduling rollouts for retail Branches during conversion and mergers with Parent company WELLS FARGO . Develop and oversee administration, planning and scheduling of task phases and personnel.
• Developed Store Manager Project plan at WACHOVIA/WELLS FARGO through conducting meetings, given detailed and necessary information regarding employees' roles in the project. Develop and deliver progress reports, proposals, planograms, requirements documentation, and presentations to District Managers and Community Banking President.
• Created see more, sell more project plan to improve district results. Rolled out project plan to region and consistently achieved top ten-branch awards across all metrics in WACHOVIA/WELLS FARGO Monthly Motivator Report nationally. Awarded 1 branch in 2010 combined ranking across key metrics. PRESDIENTS CLUB recipient. Selected DIVERSITY COUNCIL member.
• Technology: WIN XP, WIN 7, MS OFFICE 2003/2007, ACTIVE DIRECTORY, HW/SW DELL/HP , BLACKBERRY, QUICKEN, ADOBE CREATIVE SUITE

Confidential

Branch Manager Hire Ahead

• Developed project action plans and processes that moved JPMORGAN CHASE branches from Peer Group 3 Performance Level 5 to Peer Group 2. Performance Level 2. Manage the strategic growth, internal control programs and consistent customer focused retail JPMORGAN CHASE branch with 400 MM in deposits, mortgages, home equity loans, business loans and investments.
• Responsible for assisting Project Manager, working on numerous long-term rollouts for retail Branches during conversions and mergers with Parent company BANK ONE. Develop and oversee administration, planning and scheduling of tasks phases and personnel.
• Elected Mentor Manager for JPMCHASE New Branch Manager National Training Program. Provide consistency and structure while coaching behaviors and deliverables, assuring smooth on boarding and transitioning to New Branch Managers and Branch Manager Candidates.
• Maintained and documented reports on a daily basis. Analyzed and monitored project reports to document issues.
• Prepare annual budget based on past expenses and future needs as it pertains to staffing levels, office supplies and various production requirements.
• Promote positive work environment by scheduling office team building activities and manager coaching sessions.
• Support all Project and Program Managers with day-to-day running of project admin tasks. Allocated resources to branches and managers as per their need and task requirements.
• Technology: Win 98, Win XP, Win 7, Active directory, HW/SW DELL/HP, BLACKBERRY, QUICKEN, ADOBE, SHAREPOINT .

Confidential

Manager

• Developed RADIOSHACK Operations, Loss Prevention, Human Resources, Merchandising / POP, Sarbanes-Oxley,
• Business Control Protocols and P L strategies through weekly goals meetings. Identify problems, collect data, establish facts, and draw valid conclusions through interpretation of a verity of financial, legal and technical information. Offered position as Regional Operations Manager after one year of service.
• Minimizes organizational cost through product standardization and tracking. Tracking quality throughout the product lifetime.
• Conducted meetings and given detailed and necessary information regarding employees' roles in the project planogram planning. Visited on site for the project release and successfully carry out the given responsibilities.
• Managed inventory control systems to diminish financial losses and promote positive P L. Zero losses in region.
• Managed product integration and site upgrades through project action plan and setting milestones, team delivered an outstanding project that was completed on time and met regional approval. Process all requests for software and hardware.
• Meet the needs of customers by cultivating collaborative relationships with a large number of leading technology companies. VERIZON, AT T, Casio, Duracell, Garmin, Hewlett-Packard, Microsoft, Mio, RIM, Samsung, SanDisk, DELL and Sprint Nextel are among the brands recognized for innovation.

Confidential

Technical Manager / Junior Project Manager

• Technology project specialist for Technology In Partnership: an Information Technology IT services provider, specializing in installation, upgrades, and design across all Platforms MAC, PC, UNIX both hardware and software for Universities, Financial and Law Firms.
• Prepared statistic reports and project budget under the supervision of Project Manager and ensured the quality and delivery of products as per clients' needs. Procured and managed all technology assets and budgets for new purchases.
• Coordinated meetings with stakeholders, executives and managerial staff for planning and discussions on clients' deliverables. Accountable for conducting regular meeting and updates from employees on the project. Track project milestones and deliverables. Organized and facilitated with Project Manager closure of project and complete benefit analysis at the end of the project.
• Worked with senior management and PMO to determine current and long term IT and Business functions and goals. Visited on site for the project release and successfully carried out the given responsibilities. Generation of approved contracts into ERP software system.
• Created and implemented procedures that increased efficiency, accelerated customer satisfaction and decrease error rate for onsite technicians. Managed a team of operations specialists that assisted sales, and marketing teams in making client presentations.
• Facilitated technical presentations and demonstrations aligned to customer present and future needs. Lead client discussions and answer questions on business and technical topics, capture feedback, and report potential strategies and tactics to CIO. Communicate project day-to-day deliverables train internal and 3rd party Vendor Management employees on new programs and strategies.
• Technology: Win 98, Win XP, Win 7, Active directory, Exchange 2003, interwoven worksite iManage//filesite/desksite , Remedy, Oracle, Lotus Notes, Outlook 2003.

Confidential

Technical Manager

• Managed the operations of the IT procurement and inventory management functions. Facilitated technical presentations and demonstrations aligned to customer present and future needs. Wrote reports and presented findings to Project Managers. Developed and responded to business leads and requests for the Project Managers and PMO. Participated in cross-functional team activities to achieve defined project objectives.
• Strategic planning of installations, moves, adds, and changes to a variety of desktop PCs and their peripherals. Completed special assignments and projects independently. Technology: Win XP, Win 2000, Login experience, Netware tree, Active directory, HW/SW DELL/HP .
• Tracked complete inventory and financial management. Developed automated systems and processes utilizing MS Excel and Access in order to efficiently manage client accounts. On boarded new students and sourcing clients for employment and internships. Increase number of students by 60 , attained by coordinating with local government agencies for employment and re-employment training.
• Trained new to technology users on various software applications Lotus Notes, Microsoft Office, Windows, MAC OS, PeopleSoft, ADOBE CREATIVE SUITE .

Confidential

• Sole manager to achieve company sales goals and profitability objectives and surpass them by 29 . Initiated expansion of primary account territory by doubling profits, prompted opening a second location and a web site. Managed procurement and inventory management for special events and trade shows.
• Increased new territory value from 600K to 1.2 million and average sales closure rate from 22 to 28 in one year. Cited by C.E.O. for achievements. Expanded distribution by acquiring 30 new and profitable accounts into the company in 1999 and 50 in 2000.