Summary of Qualifications:

• I will use my 18 years of technical and writing experience to support your company, its mission and goals. Along with my experience, I bring leadership and training capabilities to personnel, a work ethic that is recognized and contagious to others, a sharp eye and attention to detail, and a genuine enthusiasm to innovate and produce quality work and products that best represent the company I am devoted to and its interests. Skills include, but are not limited to, the following points:
• Adobe Creative Suite software
• Arbortext XML/SGML
• Photography and media equipment
• Structured Adobe Framemaker
• Project and team management skills
• Technical writing staff trainer
• Team environment promotion
• Quality control editor for manuals
• Interviewing Subject Matter Experts SMEs
• Microsoft SharePoint software
• Adobe Acrobat Professional
• Vehicle systems expert
• Data analyst and mining proficient
• Converting complex data to material for the target audiences
• Content Management Systems
• Professional Experience Highlights:

Confidential

Project Manager/Lead Technical Writer Logistics Project Manager,

Lead Technical Writer and Subject Matter Expert for seven variants of Mine Resistant Ambush Protected MRAP vehicles and Medium Mine Protected Vehicles MMP. Duties and accomplishments include the following: Project Manager and lead writer for vehicle validation team of 12 employees at BAE facility in Sterling Heights, Michigan. Responsible for manual content writing/illustration , work delegation, training, workflow and process. Doubled validation workflow efficiency by recognizing deficiencies and required process improvements and presenting to management. Validated engineering drawings and Technical Data Package TDP to help BAE engineering correct errors. Assembled and published technical manuals per mil-std matrices as CDRLs for Panther MRand Slat Armor. Quality Control Expert for post validation work technical manuals. Checked work for consistency, grammatical and technical accuracy, and correct XML/SGML tagging/links. Assist BAE Provisioning and Logistics Documentation Engineers with Maintenance Allocation Chart MAC , Repair Parts and Special Tools List RPSTL and Level Of Repair Analysis LORA . Successfully integrated C4SIR GFE documentation into Panther MMPMaintenance Manual and RPSTL.

Confidential

Supervisor,

Instructional Writing Managed technical communications team responsible for creating and maintaining Operation and Service Manuals related to road machinery equipment for global construction market. Duties and accomplishments include the following: Supervisor for a team of five employees. Created process and work responsibilities matrix for department and electronic filing system in preparation for training related to content management system. Trained employees to convert legacy manuals paper, Structured FrameMaker, PageMaker to material importable to proprietary content management system with Arbortext/Epic Editor front end. Coordinated printed, CD-ROM, and internet based manual distribution to customers.

Confidential

• Senior Technical Writer Lead writer authoring detailed technical manuals for several high-end clients, including American Honda Motor Company, Inc., GEA FlatPlate, TATA Motors, Limited, York International/Johnson Controls, and Case New Holland. Duties and accomplishments include the following:
• Defined and documented Standard Operating Procedures SOP for GEA Flat Plate's manufacturing and administrative procedures to help GEA achieve ISO 9001 certification. While writing SOPs for GEA Flat Plate, I helped identify ways to shorten cycle time for better efficiency while maintaining quality. Created electrical schematics for several Honda and Acura automobiles by reading vehicle engineering drawings and recreating in service manual format using Adobe Illustrator. Saved GGS 10k in photography services for Honda and Acura vehicle manual wiring harness pictures by renting photography equipment and performing photography myself. Lead writer that trained team of writers at GGS India to write automotive manuals for TATA Motors Limited. Created templates and layouts to update TATA Motor's automobile owner and service manuals to world-class standards, particularly for the TATA Indica and Indigo. Developed and authored York International installation, service, operation manuals, troubleshooting, and wiring schematics for industrial chiller graphic control panels retrofitted to competitive chiller units. Worked directly with SMEs on field retrofit installations, travelling directly to the customer site. Created searchable and bookmarked electronic copies of manuals for distribution among service technicians and contractors. Developed an operation manual for a Frick a division of York International screw compressor industrial chiller. Created technical manuals and training documentation for Case-New Holland industrial and agricultural equipment. Performed technical manual work on all Case-New Holland vehicle systems including: drivetrain, power transfer, hydraulic, electrical, and drive-by-wire vehicle systems management, and diagnostic software. Work was a balanced amount of work performed between a vehicle maintenance shop environment and data collected from engineers, project managers, SMEs and engineering drawings.

Confidential

Sales Professional/Website Maintenance

• Integral part of a professional sales team selling multiple lines of motorcycles and all terrain vehicles to the public in a customer-service based work environment. Duties and accomplishments include the following:
• This job required my extensive knowledge of powersports equipment, parts, and specifications as well as strong interpersonal skills. Managed internet sales and maintained Northgate Motorcycles' HTML website regularly.

Confidential

Research and Development Technician -

• Performed research and development for a variety of heat transfer and energy conversion devices pertaining to aerospace technology. Responsibilities included the following:
• Manufactured, tested, and developed processes for experimental heat transfer devices in accordance with specifications and budget guidelines established for and by NASA, U.S. Air Force, U.S. Army, and private companies. Created and defined technical process required to press, sinter, and machine porous nickel alloy wicks to strict specifications through material data analysis, interpretation, and experimentation. Calculated and analyzed experimental data keeping a detailed laboratory notebook outlining procedures, extrapolating, interpreting, and mining patterns in data in order to create porous metal wicks that met porosity and capillary requirements.