CAREER PROFILE:

My professional background consists of s achieved over 19 years of combined Project Management and Business Analysis experience in the Financial Industry. Experience includes extensive history working with various lines of business (Information Technology, Trading, Front Office, Risk Management, Legal, Compliance, Operations, Finance, Audit, Insurance, Product and Services). I have worked with numerous wealth management platforms (record keeping systems supporting mutual funds, fixed income, options, and equities). Areas of expertise include project management, vendor management, change management, risk management, business and functional analysis. My strengths include a proven ability to win trust of all stakeholders including Senior Level Executives and the ability to bridge the gap in communication and knowledge between Business and Technology.

TECHNICAL SKILLS:

PROJECT MANAGEMENT: Agile, Scrum, Incremental, Iterative, Waterfall, Extreme Programming, DSDM, FDD

Financial: Dataphile, Croesus, ISM, BondOne, NIAD, DSTS, Reuters, Bloomberg, Omgeo, DTC, CDS, CDCC, FundServ, Pershing, FXAT, Duck Creek

CRMs: Maximizer, Goldmine, ACT, MS BCM, Gorilla, Brokers Ally, Salesforce

Software: MS Applications (Office, Project, Visio), ERWin, DreamWeaver, Photoshop, Illustrator

Programming: HTML, JavaScript, ASP, MS Access, Visual Basic, SQL, CSS, XML, PHP, MySQL, PowerBuilder, Crystal Reports, Progress Results

Other: SharePoint, MS Project Server, OnDemand, Envoy, TLM, JIRA, TFS, Clarity

PROFESSIONAL HISTORY:

Confidential

Senior Project Manager

Responsibilities:

• Accountable Project Manager for the migration of 170K accounts of the BMO Rewards Loyalty Program to a new host vendor including the launch of a new website, mobile app, and rebrand of the program
• Provided project management and strategic advice by identifying and analyzing vendor capabilities through a 5 - month RFP process to ensure business stakeholders have an efficient and cost-effective solution
• Provided consulting and guidance on the business case preparation and risk assessment and successfully led the Initiative Assessment and Approval Process (IAAP) to secure project funding
• Structured the project into 16 workstreams by working with all relevant stakeholders in defining project scope and objectives
• Developed detailed work packages, schedules, and budgets to identify the necessary resources and provide regular updates and communications to business stakeholders and sponsor
• Facilitated joint planning and requirements sessions with business teams, information technology, and vendors
• Developed, monitored, and actively managed a project plan with clear articulation of business outcomes
• Managed all new vendors tightly through the Information Security assessment to ensure project timelines were not impacted
• Established project governance and cadence for regular project status updates to senior management and Steering Committee including weekly status reporting in Clarity
• Liaised between business units and technology to ensure successful capture of detailed requirements
• Provided recommendations on project scope by assessing requirements changes, determining and conveying impact on budget, time, and risk
• Conducted regular RAID sessions, made recommendations and escalated to the leadership team where appropriate, and ensured contingency plans existed
• Responsible for the management of project financials including monthly cost forecasting, ensuring projected is delivered within plan or that variances are identified and communicated to decision-makers for appropriate decision-making
• Acted as an escalation point for potential conflicts between direction and project constraints

Confidential

Senior Project Manager

Responsibilities:

• Managed all aspects of the project lifecycle from the planning phase to closure, and ensured all project artefacts were completed while meeting all the performance, quality, and compliance standards
• Coordinated the development and delivery activities and ensured deliverables were of the highest quality while adhering to defined release, change, project and architectural standards and methodologies by leveraging an Agile Scrum team
• Managed multiple project stakeholders from cross-functional teams as well as interfacing with project leaders, technology specialists, professional staff, vendors and consultants
• Led an application team of 28 resources consisting of Developers, Testers (QA) and Business Analysts including offshore teams in India
• Developed strong partnership with the Business Lead to gain strong understanding of requirements, sustained open dialogue to manage product backlog efficiently, and facilitated and drove the benefits of the project
• Built and managed the project schedule, obtained input from all project stakeholders to gain buy-in and acceptance of milestones and target completion dates for all project deliverables
• Worked with team to identify roadmap/feature dependencies and impediments and removing them where required to enable the team
• Facilitated activities as scrum master including sprint planning, sprint review, retrospectives, and daily scrums
• Provided standardized reporting for team performance including velocity, stories completed, burndown metrics, and sprint status
• Supervised scope of the project and collaboratively adjusted scope when necessary, ensuring adherence to established project change management processes
• Enacted change and continuous improvement to increase the productivity of the team and quality of deliverables
• Communicated and tracked project summary, status, risk/issues, and financials to appropriate parties involved in the governance of the project

Confidential

Senior Project Manager, Information Technology

Responsibilities:

• Led a 6-month feasibility study to evaluate and recommend a core banking replacement system to Branch executives
• Led a team of BAs and SMEs to document current legacy system and architecture and proposed future state alternatives
• Prepared bi-weekly status updates for Technology and Corporate Planning teams from NY and Tokyo and collaborated on the execution of tasks including comparative analysis, vendor suitability assessment, STP analysis, cost estimation, and resource planning
• Established project organization structure for Canada and collaborated with project managers in NY and Tokyo to form overall project governance which included business, development and migration streams. Utilized a strict waterfall methodology and SDLC in accordance to bank policies
• Acted as the primary liaison between Canadian team members and various business and technology project teams in NY
• In concert with other project managers, directed all aspects of project delivery for Canada and developed project artifacts including project scope, gap analysis, project plan document, and risk assessments
• Worked with technology partners to assess impact to Canadian systems, infrastructure and data centres and produce architecture solutions diagram, cost benefit analysis, and system diagrams for downstream applications and EUCs
• Managed and participated in detailed business requirements gathering, documentation and STP analysis to ensure selected solution meets primary objectives set out by Canadian stakeholders and approved by OSFI
• Worked closely with Legal, Compliance, Risk, and Accounting to ensure solution included IFRS, GAAP, and JGAAP principles and reporting
• Worked with data migration stream lead to establish data governance, data integration policies, migration project plan, and ETL tools to be used for data conversion
• Prepared WBS, RACI, and resource plan for all phases and detailed project plan for planning and design phases where Canada resources were involved
• Responsible for gathering cost estimates, preparation and submission of budget requests, managing existing budget, forecasting and reporting using Microsoft Project Server
• Managed the Canadian vendor selection process and procurement to ensure best prices were negotiated for services and products and to ensure the terms and conditions in contracts were appropriate and protected the interests of the bank
• Responsible for building and sustaining the day-to-day relationships and communications (including program briefings) with stakeholders at various levels of the organization, including executive level, as well as other internal and external resources
• Collaborated with active technological teams and business stakeholders to ensure necessary and appropriate steps are taken to resolve difficulties (such as data residency and data segregation) which may impede progress or compromise of project’s objectives
• Maintained and presented a weekly detailed status, risk and issues reports to major stakeholders in Canada, NY and Tokyo
• Rigorously managed scope to ensure commitments were achieved within agreed time, cost, and quality parameters
• Responsible for recruiting and interviewing consultants for project

Confidential

Senior Project Manager

Responsibilities:

• Developed program plan and established project launch date based on information gathered from project leads
• Led multiple working groups to ensure completion of Canadian and International deliverables
• Established and regulated workflows to ensure that all functional areas were aligned and working efficiently
• Ensured the overall program is tracking towards established timelines and objectives
• Prepared monthly steering decks for a committee consisting of business heads and senior management of affected wealth management businesses and support groups
• Collected and consolidated project performance information including dashboards for bi-weekly Stream Leads meetings
• Proactively identified and tracked program risk in conjunction with Project Managers and developed mitigation plans to manage risk or any issues that may arise
• Resolved conflicts and negotiated compromises between team members and functional groups to meet objectives while overcoming obstacles and guiding teams to alternatives
• Successfully delivered an ambitious rebranding project in less than 7 months which required brand development, research, and regulatory approval in multiple jurisdictions before any changes could commence for applications, real estate, documents, forms, websites or marketing materials. Brought structure and an improved program governance to include all affected parties and ensure efficient delivery of work and communication between multiple working groups

Confidential

Senior Project Manager

Responsibilities:

• Responsible for a $3 million project that required implementing a framework that would implement best practices for designing controls and maintaining a culture of fraud prevention through the enterprise
• Collaborated with auditors to ensure enforcements of SOX controls and findings required by the OCC and SEC
• Responsible for status reporting to a Steering Committee made up of 13 C-level executives from multiple LOBs
• Directly managed all aspects of the project lifecycle and work with matrix business to oversee all phases of the project, and ensured that related project processes were completed as required
• Managed a project team of more than 25 resources
• Rigorously managed scope to ensure commitments were achieved within agreed time, cost, and quality parameters
• Monitored and controlled the project and proposed recommendations to the Chief Security Officer and published periodic status reports
• Ensured project issues and risks were identified, quantified, managed and tracked using past experience to proactively anticipate risk and develop appropriate mitigation strategies and plans
• Provided leadership, motivation, coaching, mentoring and for project team in order to obtain a high level of co-operation and contribution from all project members
• Accepted a high-risk troubled project and successfully transitioned it to “green” status in one month by rebaselining timelines from a waterfall method to an incremental method based on realistic scope and risks and received executive approval to proceed. Successfully delivered the project within aggressive timelines
• Increased the maturity level of the Enterprise Criminal Fraud area from an immature to steady state by delivering requirements of the Operational Risk Management Framework to meet industry standards

Confidential

Manager, Project Manager, IT

Responsibilities:

• Led multiple small and medium sized business and technology projects as PM or IT Lead in a large global organization
• Worked closely with C-level management stakeholders to solicit buy-in, support strategic initiatives, and provide project progress through Steering meetings
• Coordinated multiple team resources, internal and vendor, to effectively deliver Business, IT, Change Management, Risk, and Regulatory requirements through all phases of project delivery in accordance to PMO’s PMLC and SDLC
• Gathered delivery estimates, developed project plan, and implemented governance, monitoring, and control measures to ensure project expectations are handled reliably
• Completed project deliverables, including functional and technical design, test plans, operational handover documents and provided support to developers and testers and to end users
• Contributed and participated in RFPs and RFIs through research and documentation of proposed solutions
• Liaised with vendors across applications and service providers to support project delivery and operation requirements
• Relationship manager for core system provider (Broadridge) and SME for Dataphile, as well as multiple trading, front office, back office, middle office, and CRM applications
• Responsible for managing, testing, and delivery of quarterly Dataphile upgrades while managing a project team of 20+ staff
• Continuously pursued and evaluated new IT developments and evolving business requirements and recommended appropriate systems alternatives and enhancements of current systems to leadership team and business leaders
• Influenced strategic functional decisions through advice, counsel or provided services which directly impact the business
• Provided leadership and mentorship in product functionality and business process within application and delivery teams