SUMMARY:

• Dynamic, versatile, hands - on IT and Technical PMO Executive with entrepreneurial attitude who leads teams to innovate, design, execute & implement successful IT initiatives to solution that align business & IT objectives and deliver rapid results
• Waterfall (9+yrs.), SDLC (3+yrs.), Agile (Scrum & Kanban) (4+ yrs.)
• Turn around PMO organization (Level 1 to Level 4)Execute Projects by closely managing triple constraints and R&R
• Strategic, tactical and Business Planning IT & IS Management/ Change Management
• Project/Program/Portfolio ManagementPMO and ITSM implementation
• Financial/Budget (CapEx, OpEx) ManagementGovernance, PCI and IT Audits
• Vendor/Contract Management (RFP, KPI, SLA)Cloud, SaaS & On Premise (Azure, AWS, Office 365, Windows)
• QBR and Executive ReportingApplications: ERP (AX, MAS500), CRM, Financial, BI, DBMS
• Requirements, Planning, SchedulingInfrastructure (Network, System, Telco, VMWare)
• Demand & Resource Management (Procurement)Data Center migration & DR Planning
• Value Stream & ROI AnalysisData Analytics, Splunk, APM Implementation
• Process development, Templates, Training & Governance (IT & PMO)
• IT Service management & delivery Transformation: ITIL implementation (RACI, Workflow, SLA, OLA, KPI)
• Cloud Transformation: MS Office 365, SharePoint, Exchange, AD on Azure and AWS (Splunk) platform
• Digital Transformation: Real Estate Process and Warehousing process including Document Management
• Billing Transformation: ETL process for AP, AR, ERP and WMS for Data Warehousing using SSIS & SSRS.
• Full cycle SaaS and On Premise ERP & other applications implementation from RFP to Production rollout
• EDI integration with top retail clients (>50) (Macys, JCPenny, Kohls, Levi, KCP, UPS, Fedex, USPS, etc)
• Data Center Transformation: P2V, Replication, DC Migration, SAN & Blade servers for VM Hosts,10gb interconnect
• MS Office 365 Migration: 21,000 mailboxes, 1100 domains, 12 divisions, 2 tenancies and 4 different migration strategies.

PMO / PPROJECT MANAGEMENT EXPERIENCE SUMMARY:

PMO (Enterprise): built, launched & managed Standardization of processes, templates, governance & budgeting.

Program/Project Artifacts: Project Charter, Scope, work plans, cost, WBS, Gantt Chart, Project Plan, Product Backlog, Sprint Backlog, Kanban process board, Risk Register, Stakeholder Register, Communication Plan (QBR, Monthly, Weekly), UAT, Quality plan, Status & Closure Reports (Sprint & Epic burndown), ROI.

Program/Project Processes: Demand and resource management, RAID (Risk, Actions, Issues and Decisions) management, daily scrum, Sprint Retrospective, Demo, gap analysis, escalation, approval processes, prioritization, budget/Financial management

Project Performance management and monitoring: KPIs, status reports (Weekly, Monthly and quarterly).& dashboard for the Executives & Stakeholders, scheduling & tracking various project tasks for on time & on budget

Project Delivery management: Transparent communications, training, OCM readiness, user adoption &Ops transition.

EXPERIENCE:

IT & PMO Executive

Confidential, LA County, CA

Responsibilities:

• MS Office 365 Cloud migration and Implementation on Azure platform for 15000 users:
• Assisted with building best practice PMO processes and templates. Exchange/Email Migration (Hybrid): Providing project leadership to assessment for company’s cloud implementation initiative for migrating about 15k email users on Microsoft Office 365.
• Assisted with AD assessment and design for consolidation & migration, Oracle IAM (ID & Access Mgmt.) & Mail Routing, Encryption, journaling, DLP and also assisted with End User training strategy
• Documented Email Archiving Consolidation including centralizing compliance/Supervision policies
• Assisted with ITAM assessment, performed analysis and documented workflow diagram on V-Model (Customer, SP, SA, etc) for Oracle CCB and MWM and also integration points with SCADA, WebLogic, SOA and OIM.

Sr. Technical Consultant

Confidential, CA

Responsibilities:

• Real Estate lending process automation (SaaS on Azure Platform): Streamlined & Automated CU's Real Estate lending process by implementing paperless docs processing & digital repository including final loan docs.
• Intranet Portal Implementation RFP to production of Intranet Dashboard Intranet solution for CU: 10 dept. subsites, policies, forms & workflows, global navigation, branding, ECM, Meta data, Governance, etc.
• New member on-boarding Portal for Omni Channel Experiences: Automate and streamline process for new member onboarding process for all channels (branch, online, mobile and tablet).

Sr. Technical /Program Manager

Confidential, Los Angeles, CA

Responsibilities:

• Infrastructure consolidation/Implementation (Using Microsoft Project, JIRA and Confluence tools)
• Data Center Migration and Colocation fail-over setup: Colocation set up including DCs, AD, Network setup (Trust, F5 (ACL, VLAN, VIP, DNS), VMs Env, SAN). DB upgrade & Migration SQL server to 2014 and 2016 including mirroring and replication using Attunity. Application farm (about 15 farms with about 8 VMHosts and 45 vms)
• Worked with DevOps on Web/APM (AppDynamics): (IIS log, .net log & Business transaction monitoring)
• Worked with DevOps on Splunk (real time analytical platform for unstructured machine data & log data)
• Audits and IT Compliance: PCI, SSAE 16 and SOX (IT 404) audit project management, Compensating Controls, Security Vulnerability assessment, IT Policies (Access, Permissions, Security, etc)

Sr. Technical Project Consultant

Confidential, CA

Responsibilities:

• Exchange/Email Migration (Hybrid. Cut-over, staged & PST): strategical project leadership to company’s cloud implementation for migrating about 21k email users, 1200 domains and 12 divisions on MSO365.
• AD clean up and migration, Centrify (SSO, ID Management) & ProofPoint (Mail Routing, Encryption & DLP)
• MS O365 journaling to Salesforce, RedTail and other systems, Email Archiving and Compliance consolidation
• Sharepoint (2007, 2010, 2013) and Yammer integration and migration to Office 365
• Retirement Plan Service (SaaS (Envestnet)) implementation: record keepers’ data integration, CRM & Wiki.

Sr. IT Consultant

Confidential, Irvine, CA

Responsibilities:

• Provided consultation to Confidential for their IT initiatives & projects on technologies & development.
• Aligned onshore/offshore support/services with appropriate vendors & vendor relationship. Reviewed SOWs, SLAs, KPI and contract for consulting, managed services & staff augmentation.
• Assisted with evaluation, RFP to implementation of outsourcing SOC (Mandiant and Dell) process.
• Evaluated tools to integrate with SAP-SuccessFactor (HCM) for Talent & Expense tracking (Concur, etc).
• Successfully managed IT initiatives/programs, build strong partnership with business leaders, implemented new technologies and provided leadership as a PMO to mentor project managers and business analysts.
• Build and Implemented PMO, IT Service Management, Compliance and IT Governance Program
• Application Implementations: ERP (MAS500, ILS (Component of Axapta), HR-ADP, WMS, TMS)
• Integration with Procurement, Project Management, Financial/Budgeting, Accounting, CRM, Microsoft Dynamics AX (ILS Module-WMS), Oracle CRM, ADP-HR, Kronos, Concur (Expenses), etc.
• Oracle CRM (Sales, Marketing and Analytics module) cloud implementation and integrating with ERP system
• Microsoft Axapta (prior to MS Dynamics AX) (WMS- Warehouse Management component) implementation, configuration and management experience.
• EDI (Biztalk) integration with major retailers’ system (45-55 clients’ integration with at least 5 EDI docs/client)