SUMMARY

• Hands on Technical Project Manager, Leader, Scrum Master, Release Manager, Sr. Engineer & QA Analyst & QA Test Engineer - with experience of 20+ years working in various roles in the IT industry in SDLC & Agile Environments.
• Performed multiple roles in multiple projects.
• Ability to manage multiple projects simultaneously to deliver product end to end in SDLC and Agile Environment, running scrums, planning sprints, ensuring goals, managing & reassigning work with knowledge of working processes, leading projects & driving issues to closure. Strong coordination skills in bringing stake holders together for all resolutions.
• Develop and execute Project plans under a set of implementation and delivery time constraints. Building Road maps, Formulating schedules, Tracking Tasks ensuring the team is on track, defects/issue resolutions with different Teams and interface with customers issues. Reporting Detail status Communicating status efficiently to upper management and business Resources and Budget (planning assignment and scheduling). Program Management, Planning, Execution, Test Management, Team Building, coordination, Task management with On-time delivery.
• Collaborate with Software Development, System Engineering, Architecture, and Program Management teams in all aspects of the development lifecycle. Provide directions to teams towards objectives and measurable improvements, staff and size quality control.
• Managing critical tasks in a dynamically changing environment with in development and test teams.
• Successfully managed large initiatives, with on & offshore delivery model for end-to-end software testing tasks. Experienced in outsourcing and managing offshore QA staff and work. Test Center set up Confidential medium and large scales with offshore strategic partnership
• Multiple years of hands-on experience in establishment of successful offshore delivery COEs for enhanced Quality Testing capabilities, and efficiencies.
• Result oriented and target driven, Experienced in Multi-tasking, issues resolution and risk management
• Strong inter-personal and communication skills, understanding issues to formulate resolutions with sense of urgency and prioritization. Ability to work in a fast-paced, client-focused, dynamic environment.
• As a very motivated, team and goal-oriented individual with strong interpersonal, oral and written communication skills, I set up goals and work hard to meet or exceed them.
• Hands on Broad and extensive experience in software quality testing with methodologies in Agile, Waterfall and hybrid environment-quality assurance, project lifecycle & customer support. Experience in testing the end-to-end integrated solution. Sound knowledge of artifacts, check-points, integration and structured Quality Assurance techniques.
• Performed system integration testing, System Feature Functional testing, black-box UAT Testing, JST/PST, End to End testing, Regression with automation testing, Performance testing with load/stress test process, user trouble shooting and results reporting & tracking for IVR/Bvoip/Sip/Network/web Projects.
• Worked on reviewing and analyzing system requirements documents & functional specifications, writing test plans, creating test cases, testing & analyzing test results against expected results.
• Implemented Quality Assurance strategies & Programs on a wide range of hardware and software platforms with a proven record of successful performances and achievements.
• A Quality Assurance Leader, skilled in large and cross-functional projects. Strong leadership ability combined with broad technical knowledge, knack for judgement and with strategic and tactical problem-solving skills. Wide experience with the structured system testing techniques, quality process and variety of test automation platforms.

TECHNICAL SKILLS

VoIP: H.323, SIP, PBX Definity, Internet telephony and Softswitch.

Networking: understanding of networking hardware and software, Routers (CISCO, Lucent), Hubs, Media Servers, Gateways, ATM, DSL, Frame relay devices and protocols, All aspects of Telephony, ISDN, PBX teleprocessing, Network Performance Analysis tools.

Web Technologies: WEB Design, XML, HTML and CGI Scripting. Internet protocols (DNS, FTP, TFTP, TELNET, SSH, HTTP).

Internet Servers: Apache HTTP Server, BIND DNS Server, Weblogic

Test-Automation Packages: Test Director, XRunner, Load runner, Win Runner, QuickPro, Quality Center, JAVA STAR, SILK.

Version Control Systems: DDTS, SABLIME, MAKE/NMAKE/SCCS

Hardware: HP T500/K Series Servers, SUN 2000 Servers, SUN SPARC Servers, IBM PC and compatible.

Operating Systems: SunOS, Solaris, Ultrix, HP-UX, DIGITAL OS, Microsoft WINDOWS 95/98/2000/ XP, Windows NT 4.0 Workstation and Server, Windows 2000

Programming Languages: UNIX, KSH, C++, C, UNIX, SHELL, Object-Oriented Design Methodology (Booch, Yourdan, Shlaer/Mellor) JAVA. Unix system administration.

ATT/Lucent Applications: EFMS, GCSM, GIOM, USRP, DBOR networking applications including VoIP (SIP, H.323, voice codecs, RTP, RTCP and voice telephony) design, development, data analysis and implementation of relational database systems using ORACLE, INFORMIX (Ascential) and DB tool Toad.

Mgt Test Tools: Rally, Microsoft office, JIRA, confluence, gnat chats, Quality Center report/matrix/Test lab modules

PROFESSIONAL EXPERIENCE

Confidential, Moorestown, NJ

Project Manager/Scrum Master

Responsibilities:

• Project Manager/Scrum Master in SDLC/Agile Env. for Voice Integration and Certification Engineering team focusing on Harmony project driving the QA essentials for Residential core services certification for tenant. With Strong business integrity & ethics, working under tight schedules in leadership roles. Implement and manage change when necessary to meet project outputs. Running Daily scrum & reporting daily status.
• Project plan: Building detail feasible realistic strategic Project Plan with objectives, goals, timelines based on estimation of testing efforts in coordination with overall project schedule, define Activity Tasks, dependencies, scheduling, assignments, ownerships, Activity tracking & follow ups. Building monthly sprints, Being on top of all project related Tasks.
• Project tracking: Monitoring progress as planned, Tracking LOEs, maintaining communication flow between teams Prepare exit doc with known issues for realized feature.
• Managing issues and risks. Coordinating multiple team testing. Bring stake holders together to resolve issues and derive solutions & in corporate them in the running Plan. Running daily scrums.
• Reporting: Daily scrum status, Weekly Testing progress Status & Detail Feature Test Reports & Cumulative Automation Reports reflecting issues and resolutions to upper management.
• Ticketing Management, (JIRA system) opening task tickets, Assignments, closure, follow-ups.
• Defect Management (HP-ALM), Running weekly reviews, follow-up on defects to closure, and issues found in testing are logged and assigned correctly with right fields.
• Release Management-performed scoping, planning, negotiating features in releases, Measure and monitor progress, conducted reviews for release readiness, go no-go, driving DevOps project lifecycles & continuous integration & Delivery, weekly release reporting, maintaining checklists.
• Maintaining on call scheduling to support for off hours.
• Tracking Post Certification wrap-up activities (book Keeping/New Automation Identification etc.).
• Building & Documenting processes -build a successful clean Automation process with comparative Analysis of existing data collection also build Defect management reporting & logging process.
• Organizing Monthly Tech Talk session program for ICE
• Documentation Management on various tools (Box and OneDrive & confluence).
• Maintaining to-date Export Control, Lab management & view of lab activities.
• Automation Management: Develop-documented automation process cycle - from identification to execution to defect reporting and metrics data collection. Analysis of test suits for test case efficiencies and rate of success. Building analysis chart for 95% efficiency success rate of automation identifying environmental failures, test case timing issues, dependencies and issues with parallel execution. Automation Matrix data Management for RIMS/Harmony projects - for accurate matrix projections

Confidential, Middletown, NJ

Project & Release Manager

Responsibilities:

• Hands on Project Manager and Engineer for (NetworkhostedSIPbasedVoIP service aimed Confidential &T business customers) Work collaboratively with all development and testing project teams, assist in managing interdependencies to ensure integrity of the release.
• Responsible for implementing and managing release processes.
• Developed a Detail Management Plan from planning to execution.
• Performed Multiple Project Planning, scheduling, coordinating and reporting activities in different Releases. Identified tasks, issues, risks, contingencies, content issues and approaches needed for successful project deployments by communicating with different members and team leads.
• Defined realistic priorities, a master plan that includes actions, resources, test configurations, execution schedule and resources to project tasks.
• Collaborate with Software Development, System Engineering, Architecture, and Program Management teams in all aspects of the development lifecycle from early design feedback, functional automation, reliability, stress, performance, integration testing, through to supporting production issues.
• Post release involved in tracking production issues, resolution, fixing and deployment.
• Brought teams together to find solution to Production issues that required SE requirements.
• Work with business teams, operations teams, and executive management to meet the expectations.
• Involved to translate business and regulatory requirements into unit and solution level test cases.
• Utilizing Quality center to report and manage defects in Releases.
• Working across different teams to resolve production issues and generate new requirements to solve issues with System Engineering team.
• Also worked on testing different LPP INSTAR BVOIP on AVPN Project.
• Performed in both SDLC and Agile focused projects, manual, UAT, end to end and pairwise testing of inter/Intra applications. Write, Plan, execute, and automate the testing of each software,
• Involved in hands-on testing of BVoIP VDNA services, VoIP EdgeWater 4608 and 5300 boxes, call flows, various call features and survivability/Redundancy using Wirshark network protocol analyzer and Agilent NgN analysis system for identifying network call flow issues with SIP messages.
• Involved with Network Fail over redundancy testing of ATT /customer managed routers.

Confidential, Piscataway, NJ

QA Release Manager

Responsibilities:

• Benchmarking software certifications. Managed and monitored the progress on various releases of software. Evaluated and estimated testing duration for new features in releases quality improvement process, by identifying the areas and methods of improvement and developing a strategy to address them. Also Identified the dependencies for different Releases of the application & test deficiencies and acting upon them.
• Developed Release based Test results Documentation strategy very effective for documenting Test Results, Reporting Team Status and archiving testing details. It became a very effective and easy way to retrieve Information upon need, accessible to everyone that was eventually adapted by other teams too.
• Requirement Analysis-Worked closely with technology teams during requirement definition and development to ensure that requirements are testable and well understood
• Analyzing Releases retrospectively for future improvements. Communicating effectively with team members and coordinating the teams.
• Managed Test Teams in US and offshore on testing efforts in Assigning, prioritizing and distributing work between team members.
• Point of contact between the QA, Development, Systems Engineering and Release Management teams. Holding Status meetings, prioritizing issues and driving them to resolution.
• Reporting-Hosted Status meetings escalated high priority issues impacting ability to deliver quality products according to plan in Prioritized issues and driving them to resolution.
• Identified the defects and tracked test deficiencies and their resolution. Generated test reports before production release.
• Responsible for managing system test platforms, planning, tracking, analyzing, problem resolution and test reporting.
• For same project also Responsible for Planning, executing end to end Testing, Verification, Validation Automation/Regression effort for RCS application based on the Wireless Intelligent Network (WIN) Protocol. Running stability and load test using simulated traffic.
• Maximum test coverage of requirements by Identification of test cases and test scripts.
• Exit and Entrance criteria Identification and verification for test teams.
• Involved in Automation Process, Analysis, design, development and execution of test automation suits.
• Feature Testing different call flows with WIN(Wireless) protocol messages, real calling scenarios, call flows other Feature, functionality of application. Also providing testing duration assessment.
• Testing various RCS services, data charging interface, rater charging system, IVRs in various languages, CDRs and Text Messages using the underlying WIN protocol with the testing tool using Ti scripts, backend database for billing/credits/vouchers using Oracle database and SQL queries and the SPACE GUI on web logic servers.
• Involved in testing SIP based calls flows and verification of SIP messages in the call. Creating test plan test cases and executing them. Also involved in testing the voice quality and data quality. Set up messages used in H.323 with called party number, dial digits, terminating PSTN numbers.
• Comparing the voice quality for IP, PSTN VS VOIP calls. Determined the quality of service feedback from the receivers/handsets, sources of delay, talker echo listener echo, one way delay, jitter buffers, Data packets on VOIP performance. Testing the quality of voice coders MOS and speech quality measures.

Confidential, Middletown, NJ

Lead Engineer

Responsibilities:

• Issue Management- across Systems Engineering, Design, Development and System Testing (Quality Assurance) organizations. Participate in all key project meetings and responsible for providing updates on test activities, responsible for the reviews and sizing estimates for all new initiatives and quick turnaround projects. Interface with several external organizations and users representatives.
• Analyze and reported testing results. Tracked and provided weekly team status to upper management and Release management. Effectively communicating and collaborating with various team members to communicate the ongoing issues, interfacing with various Project Managers, development teams and system engineers to drive the MRs to resolution.
• Defect Management- Utilized SCME for MRs, Running MR Review Board, weekly Review calls, resolve defects real time with Dev. & SE teams for all PMOSS applications. Performed Pre-release analysis of defects when release is in planning stages and helped with defect resolution.
• Implemented QC (Quality center/Test Director) as a new tool within the PMOSS ST test organization, served as a single point of contact for PMOSS ST team for all QC related issue, as QC SME leading and guiding the ST team for QC compliance and reporting ST test status via QC.
• As Lead Engineer for PMOSS Platform feature tested PMOSS application a Real time network performance surveillance, rapid trouble, detection, and network control system for service restoration software testing For BVoIP project for delivery of BVoIP CDR collector and CDR preprocessing of Acmepacket, Baypacket and Sonus switches.
• Performed performance management (Fault Management) alert testing, these alerts are created to detect problems in BVoIP, CBB, AGN, OPENNET networks. Tested severity, correlation and aging in the alert creation process using threshold parameters. Tested reports that are used by network operations center users (NOC) and external customers through Business Direct to track the usage and monitor the health of the network.
• System Tested UVNS Project involving vistamart database, vista portal front end GUI and vistaRuntime end to end flow. Infovista collected data in vista runtime from cisco layer and generated usage report in Vista portal. Tested the various reports.
• Involved with UAT testing and resolved issues successfully with development and SE teams. Performed testing in the control Introduction (CI) environment and supported end-to - end UAT testing.
• Performed Pair wise testing of rule-based RUBY data IP automation platform with PMOSS (LDPTrace) with test data using simulators.
• JST/IST (end to end interfacing multi system testing) from PMOSS to GFP to RUBY to AOTS Ticketing system (PMOSS->GFP->RUBY->AOTS).
• Familiar with Service Assurance and Service Delivery Systems in Confidential &t like GFP, Ruby, AOTS, LPP, DBOR.
• Used Express one template for creating test Plans, test results and peer review logs.

Confidential, Edison, NJ

Sr. Software Engineer

Responsibilities:

• Requirements Analyst- Involved in gathering requirements and specifications, understand customer VoIP issues to increase QA effectiveness. Writing and generating test plans and test cases against the requirements and end-to-end testing of the application features in test director (Quality center).
• Automation: using Empirix Hammer TDM automate the call features writing scripts-Automating VoIP features (Blind Transfer, Call Detail Records, Call Forward on Busy, Call Forward on No Answer, Call Forward Variable, Call Transfer, Call Waiting, Caller ID, Caller ID Blocking, Caller ID on Call Waiting, Three-way Calling, multi-conferencing and GUI interface based on weblogic servers). using Nuance speech recognition for voice simulation generated voice recognition for the calls and IVR calls.
• Production Support dealing with customer problems, production issues, reproducing production/customer issues & Release Handoffs to production
• Feature testing -Involved in the testing of SIP/H.323 messages (RFC 3261), protocols, proxy, G.711 (A-Law & u-Law) codecs, CDR billing system using Oracle database, and devices (hardware testing), using Oracle and SQL with underlying RTP/UDP protocols. Packet loss, voice quality, jitters, feedback echo with cross network calls. (PSTN to VOIP call comparison)
• Load/Stress testing, finding memory leaks, gathering and analyzing Mean Opinion Score (MOS) for various gateways, devices and codec settings for jitters and packet size.

Confidential, Middletown, NJ

Senior Project Manager

Responsibilities:

• CR Management: Exhibited excellent management and lead skills. Managed CR process definition for production issues/tickets. Worked on improving the CR process across the division. Attended TRBs and ORRs before deployment of all features and release.
• Project Management-Proficiently managed multiple end-to-end releases for Voice Tone. Resolving issues to meet the dates. End to end management and deployment of the project involving customer interface.
• Managed project deliverables and issues for the AOTS outage notification feature. Created Work Breakdown Structure (WBS) and defined work packages and activities.
• Performed risk analysis on projects. Ensured project tasks and deliverables meet requirements and are completed on schedule
• Interface with Teams-/Vendors-Worked with development managers, system analysts and test managers to resolve project related issues. Also Interfaced with external venders, Voice Genie and Intel. To resolve issues. Created communications plan and conduct weekly status meetings
• Reporting to management-Involved in MR review board, tracking issues, generating issue reports from DDTS and Sablime.
• Performance testing End to End of the Voice Tone platform using Hammer. Performance Data Collection using system activity reporter commands atsar, vmstat, iostat, ps from the ASRs and TTS and phone web servers. Analyzed the CPU/disk usage utilization, memory usage and User response time for each test case.
• Production Support-Involved in field support and troubleshooting production issues.
• System Test Function- Voice Tone (e-Contact) Next Generation Integrated Voice response (IVR) Content services with Media services Platform (Lead Integration Performance/Load Stress Tester).
• Automation -Created Hammer scripts for generating traffic for doing load/stress and stability testing for different durations. Prepared timely status reports and schedule updates on each phase of projects life cycle using MS Word, Excel, Project, Access, PowerPoint.
• Voice analysis of a VoIP service ALAMO ( Confidential &T Local Access Management Option) with portal system, Assessment of Network Quality, Calls made interstate and Intrastate,
• Performance under Stress/Load conditions, Qos, Voice Quality, end to end Delay, Packet Loss and analysis of speech and data retrieved from the web.
• Integration, Planning, Test development, Execution with Exit entry criteria, Defects reporting
• Customer interface -Dealing with deployment problems reported by customers over the VoIP network & Data distortions generated by the speech recognition system.
• Responsible for Planning & Validating the workflow based EFMS Transport (ETE Flow Through Managed System) a Real Time, web-based application developed with Java, Web logic, where the users can track the status of an order Confidential any stage from beginning to end (Sales to Billing) including fallouts in the Frame Relay, ATM, IP-MIS provisioning process. A Hosting and Order transformation projects on the EFMS platform. A Critical business application on the Service Delivery Platform of Confidential &T Labs, part of Confidential &Ts Concept of One Target Architecture.
• End to End testing with other Target Architecture Systems such as USRP, GIOM and GCSM.
• Participated in UAT environment verification and supported IST with downstream systems and user acceptance testing. Technologies involved: Java, J2EE, XML/EDI, Web logic, Oracle 9i, SUN clusters, Veritas clusters, HP Blades.