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Loan Servicing Specialist / Project Manager Resume

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SUMMARY

  • Ambitious Data Analyst candidate with an excellent skill level reviewing mortgage documents/vendor contracts system data for accuracy and completion.
  • Banking and Financial Services background with Confidential as a Data Integrity Analyst, which includes payment and reimbursement research experience while employed with Confidential .
  • Perform monthly servicing calls with servicers to discuss clearing delinquent exceptions per exception report via Web - Ex communications currently with Confidential .

TECHNICAL SKILLS

  • Iportal Document retrieval system
  • LPS database
  • Aacer Bankruptcy claim system
  • MS SQL Server 2008
  • AS400
  • Datatrac Database
  • Confidential Early Check Audit System
  • Confidential Loan Quality Advisor System
  • MS Excel
  • MS Access

PROFESSIONAL EXPERIENCE

Confidential

Loan Servicing Specialist / Project Manager

Responsibilities:

  • Prepare monthly Consecutive Monthly Delinquency Servicing Exception reports for assigned Servicers via monthly updated exception reports in Confidential Connect Database.
  • Review exceptions via DARTS database and make recommendations with Servicer to update/clear delinquent exceptions per findings.
  • Prepare and email meeting requests with attached monthly exception reports to Servicers via MS Outlook scheduling assistant to discuss reports.
  • Perform monthly servicing calls with servicers to discuss clearing delinquent exceptions per exception report via Web-Ex communications tool.
  • Provide meeting minutes to servicer and Confidential department management for tracking & archive purposes.
  • Enter Engagement information and servicer feedback into SharePoint for tracking and quality control compliance.
  • Participate in monthly departmental meetings to update management on progress of clearing delinquent exceptions with Servicers via monthly CMDS reporting updates from Confidential Connect tool.

Confidential

Mortgage Boarding Data Coordinator

Responsibilities:

  • Received email requests to set-up and schedule mortgage loan servicing transfers per investor requests.
  • Prepared preliminary and final data reports per Mortgage FICS and MS Excel for outgoing mortgage loans and provide to new servicer.
  • Ensured compliance of data sent from prior servicer by auditing against provided mortgage closing document images.
  • Analyzed and format data sent from prior servicer via MS Excel to be uploaded into FICS database for servicing of acquired incoming mortgage loans.
  • Updated status of mortgage loan servicing transfers via Velocity 2 database.
  • Prepared finance figure report via MS Excel and FICS database and forward to the finance department and management for review to complete wire to new servicer.
  • Requested documents to be sent to new servicer by providing contact and location information of new servicer to document team.

Confidential

Data Integrity Analyst/Collateral Specialist

Responsibilities:

  • Requested missing documents from Operations department and/or Corelogic (third party vendor).
  • Ensured that documents are uploaded into the correct loan file and specified location in EDocs.
  • Completed daily report to import loan seller numbers to specified loans in Datatrac.
  • Import updated Jumbo loan information from MS Access to MS Excel to complete daily Jumbo loan report.
  • Emailed completed daily reports to department/management for review/workload determination.
  • Assisted in creating and enhancing the Data upload process utilizing the Waterfall method.
  • Received updated MS Excel reports from Management to update loan data in Datatrac.
  • Spot check information on updated MS Excel Spreadsheets via MS SQL Server 2008.
  • Upload completed MS Excel Spreadsheets into Datatrac Management System to manipulate/update specified loan data in Datatrac.
  • Pulled loans from work queue to be audited and updated status of loans via SharePoint.

Confidential

Bankruptcy Specialist/Quality Control Specialist/Data Integrity

Responsibilities:

  • Verified if petition of claims should be amended via docket information in Aacer database.
  • Confirmed pre-petition fees and missed payments to be calculated in amended petition of claim.
  • Requested missing documents and information per NBS database to be provided by our client ( Confidential ) via LPS and Iportal imaging database.
  • Reviewed daily impediment report from client ( Confidential ) via shared MS Excel Spreadsheet to clear impediments set by in house file administrators.
  • Forwarded completed amended petition of claims to auditors for review via NBS database.
  • Retrieved uploaded documents from client via LPS and Iportal document databases and download into NBS database to clear document impediments.
  • Researched and verified payment histories and reimbursements to reconcile accounts per Escrow Statements.
  • Reviewed dates, costs and services provided per third party Invoices to determine validity and to determine if services we’re provided pre or post-petition.
  • Determined if any pre-petition fees should be waived by researching fee dates and invoices.
  • Verified fees have been updated via AS400 and BAPS to insure that Client TEMPhas updated per Administrator request to clear financial impediments. Updated report accordingly.
  • Determined if answer from client concerning impediment should be refuted or monitored until complete or suffices to clear impediments.
  • Closed all files that have been service released, paid current or have a current loan modification to end Bankruptcy per Confidential instructions in NBS database.

Confidential

SBO Lien Release-Coordinator/Compliance Specialist

Responsibilities:

  • Researched payoff and prepared lien releases, UCC terminations and Paid in full letters for Greenpoint Mortgage Funding, Hibernia National Bank and both of their affiliates.
  • Sent most lien release requests to Corelogic third party vendor for completion and delivery to requester of lien release documents after verifying requested loan paid off.
  • Audited request to be sent to Corelogic to insure all documents were present, correct and legible per third party compliance requirements for processing.
  • Prepared hold and discrepancy item reports via Corelogic website in Microsoft Excel spreadsheet. Emailed report to department personnel daily.
  • Liaison between department and third party vendor’s contact representative to clear hold and discrepancy items.
  • Communicated with title companies, closing attorneys and customers to request proper documentation.
  • Researched customer payoffs are valid via Empower database and Hibernia Citrix database.
  • Reviewed title commitment and Deed of Trust to ensure that the loan in question is open and TEMPhas not been previously released.

Confidential

Home Servicing Specialist II / Mortgage Origination Processor / Loan Modification Processor

Responsibilities:

  • Received and cleared conditions for VA mortgage loan refinances from loan officers for closing.
  • Contacted customers via phone and email to request executed documents and provide status updates to customers.
  • Maintained and worked pipeline of 25-30 loans per month averaging $5,000,000 total loan amount value.
  • Requested new VA case numbers and appraisals via Veterans Administration website to upload into Statusmart database for customer’s files.
  • Reconciled any fee discrepancies to insure loans were within $250 range of total closing cost estimate set by Underwriter prior to requesting closing approval.
  • Began processing loan modification files February 2011.
  • Determined which loan modification program applied to borrower by delinquency of payments and hardship reason.
  • Requested outstanding documents from borrowers for completion via telephone and email in order to forward to Underwriting for modification approval.
  • Processed customer information via Homebase and Homesaver databases.

Confidential

Mortgage Document Preparation Specialist

Responsibilities:

  • Processed customer information via LaserPro database.
  • Reviewed Broker Demand, Good Faith Estimates and Broker fee sheets to determine fees.
  • Prepared legal documents to close on mortgage purchases and refinances.
  • Reviewed origination documents from Loan Officers to insure compliance.
  • Ensured that mortgage insurance policies are TEMPeffective on or before time of closing.
  • Prepared final HUDI settlement statements and reconciled any fees, closing costs and any other discrepancies with title companies to insure that bottom line figure matched.

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