IT Clerk

Skills

Employment History:

Confidential

Project Manager

Responsibilities:

• Working in primarily in the real estate market as a private contractor/investor
• Acquiring investment properties and repairing them for resale
• Performing day to day task such as meeting with contractors, ordering technology supplies and budgeting for expenses
• Worked very closely with the Directors and staff to ensure stable and satisfactory provision and management of IT resources for all staff and Directors.
• Deployed Desktop about 900 new laptops/workstations in a Microsoft Active Directory/Exchange Server Environment and printer support, MS office, Adobe and Internet Explorer.
• Confidential
• Systems Support Analyst II
• Responsibilities:
• Provided Tier II support for analysts, developers, doctors, lawyers, lobbyist, nurses and executives
• Supported Blackberries with some iPhone and iPad interaction
• Supported the installment of developer applications such as SQL 2005 2008, IBM RAD, etc
• Familiarity with ordering technology supplies from vendors
• Worked very closely with the Directors and staff to ensure stable and satisfactory provision and management of IT resources for all staff and Directors.
• Deployed Desktop about 900 new laptops/workstations in a Microsoft Active Directory/Exchange Server Environment and printer support, MS office, Adobe and Internet Explorer.
• Proficient QA experience such as ability to open/read Data Tables, familarity with GAP Analysis and Assessment
• Proficient in creating Data Tables with limited ability to run/write querries against data sets

Confidential

Desktop Support Technician

Responsibilities:

Provided support such as migrating, imaging, deploying over 400 computers

• Supported Tier 2 support calls in an Windows XP/7 environment
• Worked very closely with the Directors and staff to ensure stable and satisfactory provision and management of IT resources for all staff and Directors.
• Familiarity with ordering technology supplies from vendors
• Deployed Desktop about 900 new laptops/workstations in a Microsoft Active Directory/Exchange Server Environment and printer support, MS office, Adobe and Internet Explorer.
• Helped upper management devise a scheme to implement equipment tracking and deployment system
• Demonstrated a variety of customer support skills in hospital environment

Confidential

Lead Implementation Technician

Responsibilities:

• Managed an installation team that performed set up and take down on a variety of systems and hardware components
• Disconnected/ reconnected all network equipment
• Labeled equipment based on customer defined specs, compiling equipment spreadsheets and reported data
• Familiarity with ordering technology supplies from vendors
• Worked very closely with the Directors and staff to ensure stable and satisfactory provision and management of IT resources for all staff and Directors.
• Configuring, Managing and Maintaining Networking Equipments and Telephone support.
• Managed the installation of new computers and printers in medical offices
• Deployed Desktop about in a Microsoft Active Directory/Exchange Server Environment and printer support, MS office, Adobe and Internet Explorer.
• Installed Windows operating systems and configured network settings for each workstation

Confidential

Systems Support Technician/ Analyst CPT

Responsibilities:

• Provided Tier II technical support for end users in a Windows 2000/XP/2003 environment
• Responded to telephone calls, emails and personnel request
• Displayed exceptional customer service and troubleshooting skills. Triage customer's issues getting to the root of the problem and documenting issues in Remedy
• Familiarity with ordering technology supplies from vendors
• Secondly, served as an data analyst who translated business problems and requirements into information requirements and systems
• Worked very closely with the Directors and staff to ensure stable and satisfactory provision and management of IT resources for all staff and Directors.
• Configuring, Managing and Maintaining Networking Equipments and Telephone support.
• Deployed Desktop about 900 new laptops/workstations in a Microsoft Active Directory/Exchange Server Environment and printer support, MS office, Adobe and Internet Explorer, remote access and third party applications, including Meditech and EPIC
• Compiled healthcare data for Need Assessments and GAP Analysis
• Liaised between information systems, vendors and the remainder of the organization
• Focused on interfacing design, technical services to users, administration of interface systems and operational processes, customer support, preparation and maintenance of documentation related to interface solutions
• Participated in interface/conversion testing efforts quality review on all interface processes

Confidential

Systems Support Specialist

Responsibilities:

• Documented user issues, symptoms and relevant information related to troubleshooting effort and resolution of issue in incident tracking system
• Recommended or perform actions to correct problems based on hardware and application knowledge
• Troubleshoot issues by using Remote Proxy software Track-It to connect to the end-user's workstation and interact with their desktop
• Research, document and provide confident, accurate solutions to user problems on a timely basis.
• Familiarity with ordering technology supplies from vendors
• Configuring, Managing and Maintaining Networking Equipments and Telephone support.
• Deployed Desktop about in a Microsoft Active Directory/Exchange Server Environment and printer support, MS office, Adobe and Internet Explorer
• Evaluate and prioritize help desk tickets
• Worked very closely with the whole staff to ensure stable and satisfactory provision and management of IT resources for all staff and Directors.
• Effectively document and escalate all incidents for which resolution is not possible and follow-up to ensure resolution on behalf of end-user
• Acquire and maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery
• Shift rotation and after-hours on call responsibilities are a mandatory job responsibility
• Supported iManage -a provider of collaborative content management software for enterprise, Work Share Protect and Delta View

Confidential

Desktop/ Senior Desk side Support

Responsibilities:

• Imaging Laptops and PCs using Altiris Support software
• Working with department supervisors to deploy new PC's prior to actual deployment
• Image existing and new Dell PC and laptops
• Familiarity with ordering technology supplies from vendors
• Setting up image/application deployment on laptops and PC using Altiris PCT
• Adding new MS Outlook mailboxes for end users
• Schedule replacement with end users
• Worked very closely with the Directors and staff to ensure stable and satisfactory provision and management of IT resources for all staff and Directors.
• Deployed Desktop about in a Microsoft Active Directory/Exchange Server Environment and printer support, MS office, Adobe and Internet Explorer
• Configuring, Managing and Maintaining Networking Equipments and Telephone support.
• Installed Windows operating systems and configured network settings for each workstation
• Using BCWipe to erase old HDD
• Using SMS 2003 to back-up end users desktop software
• Provide temporary staging area for incoming PC's

Confidential

Desktop Support Specialist

Responsibilities:

• Installed, upgraded and maintained system and application components on desktop computing platforms
• Assisted in the planning of desktop deployment strategies
• Assisted in connecting and supporting corporate network components and performed administrative functions for Shire applications
• Familiarity with ordering technology supplies from vendors
• Worked very closely with the Directors and staff to ensure stable and satisfactory provision and management of IT resources for all staff and Directors.
• Supported network server, WAN/LAN infrastructure, telecommunications, printers, and facilities housing the IT equipment
• Configuring, Managing and Maintaining Networking Equipments and Telephone support.
• Deployed Desktop about in a Microsoft Active Directory/Exchange Server Environment and printer support, MS office, Adobe and Internet Explorer.
• Performed problem analysis, isolation and resolutions for all desktop and peripheral equipment and software
• Installed Windows operating systems and configured network settings for each workstation
• Resolved problem tickets using REMEDY from the Help Desk
• Worked in harmony with the IS department to resolve site related problems