SUMMARY

• Extensive experience executing complex projects from initial planning, and development to implementation and enhancements.
• Highly motivated with 16 years of experience in managing complex, high visibility IT Infrastructure projects.
• Proven ability to analyze the business needs and deliver on time and within budget, the technology and infrastructure needed to accomplish the objectives.
• Experienced in Project Management methodologies Agile, Waterfall, PMI & SCRUM
• Have proficiency in MS Office Suite (Word, Excel, PowerPoint, MS Project)
• Always works backwards from the Day 1 while preparing the project plan, identify the potential risks, work on backup plans and ready to implement if required.
• Manages issues, risks and project change requests to ensure successful and on - time project delivery of systems with complex business and technical requirements.
• IT Manager with major accomplishments in Remote Infrastructure Management, Service Delivery and experienced in working in Matrix Environment.
• Have knowledge on Circuits (CVD MPLS, DIA, Voice Only etc)
• Rich experience in managing teams and coordinating with multiple departments on very large and complex projects.
• Leads multiple teams on large projects or significant segment of large complex projects, oversees all aspects of projects. Experienced in managing medium to large projects of 100+ people including off shore staff.
• An effective communicator with exceptional relationship management skills with the ability to relate to people Confidential any level of business.
• Leverage thorough understanding of project management best practices to lead full life cycles, and ensure on time and successful delivery of mission critical projects.
• Excellent problem solver with expertise in identifying and resolving issues that impede optimum project delivery; an inspiring leader with proven abilities in motivating resources with a focus on productive achievement of goals and cost efficiency.
• Highly skilled Confidential fostering positive relationships with cross-functional teams, leading value-based discussions with customers and project stakeholders to communicate solution design and program strategy in support of business objectives.
• An inspiring leader with strong abilities in developing and motivating top-performing talent and resources by applying advanced communication, training, and mentoring skills.
• Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.
• Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.
• Experienced in organizing kick off/status meetings, preparing/maintaining project plans.
• Exceptional Documentation, Organizational, Interpersonal, Oral and Written Communication Skills.

PROFESSIONAL EXPERIENCE

Project Manager

Responsibilities:

• Responsible for Project Structuring, detailed Project Planning, Project Management and project execution/completion of small, medium and large projects.
• Implemented Agile, Waterfall methodologies in almost all the Infra projects.
• Worked very closely with Application Managers throughout the project lifecycle and mainly during app install/tests/QA.
• As an IT Manager, turned to DevOps specialists as the path to faster delivery. DevOps practices yielded remarkable results for Project Team and Org.
• Responsible for managing medium to large Facilities, Application and infrastructure projects for Client
• Working with the Business, Vendors and IBM Internal teams to plan and execute projects on schedule with available resources and the allocated budget.
• Managing relationships with a wide range of groups, which includes all the various application groups, infrastructure teams and the business project team.
• Developing cohesive baseline project plans (identifying resources, documenting estimating assumptions, refining project plans, management performance against project metrics, etc.)
• Managing project scope by evaluating requirements changes, determining and conveying impact on budget, time and risk
• Clearly define project roles and ensure sign-offs from the relevant owners for each of the toll gates.
• Demonstrate good leadership skills and resolve inter application group and/or cross functions issues Confidential the project level.
• Work closely with the team to bridge the gap between business requirements and IT understanding of the specifics.
• Take up a proactive approach to identify risks to ensure project success and create and maintain a project risk tracker; clearly define effective action plans with responsibilities to mitigate the critical path items.
• Create & maintain project status reports for all assigned projects. Facilitate regular meetings with all relevant stake holders and project team to discuss/share status and to track progress & health of the project.
• Schedule, drive, and attend weekly meetings
• Adhere to PMO Program Quality Management Plan and deliver Program Artifacts
• Aggressively manage issues escalations and risk mitigation strategies
• Communication planning and execution

Confidential

Technical Project Manager

Responsibilities:

• Responsible for the IT Infrastructure setup for all the new sites and expansions for Confidential corporate offices.
• Gather the IT Infra requirements from the respective Businesses from IT perspective.
• Engage the IT Design contractors and finalize the hardware Bill of Materials.
• Negotiate and roll RFPs from the vendors and finalize the same including ISPs/Passive Cables/IT Hardware/Cabling/IT Design & Execution.
• Track the hardware orders from the date of Purchase until shipment to Site including Custom Clearances.
• Engage passive cabling vendors and closely track cable laying/bunching/fixing of racks, raceways, cableofills / termination of jack panels, IOs / hardware Installation in MDF & IDFs (Main Distribution Frame & Intermediate Distribution Frame)
• Work as per IT designs while Racking/Stacking the IT hardware into the respective racks.
• Work closely while the ports are tested from MDF/IDFs and from Work Stations.
• Engage Networking team in giving the remote access to the racked/stacked hardware for turning up the network in the respective server rooms.
• Single Point Of Contact for complete IT Infra (Network/Wi-Fi/Voice) connectivity and ready for Day 1 operations across the country.
• Prepare the complete project plan from start of IT tasks till go live and drive the dates accordingly.
• Flag off any delays to the management which might be a potential risk for go live and take appropriate measures to get the project back on track.
• Follow the escalation matrix to resolve any road blocks and avoid missing major milestones.
• Schedule regular meetings with Stakeholders, Vendors and Projects teams to discuss on the status and the action items with owners.
• Maintain Risk registry throughout the project cycle with potential risks and mitigations.
• Once the site is live, handoff officially to the post production management.

Confidential

IT Infrastructure Project Manager

Responsibilities:

• Managed various project -New Infrastructure Builds, IT hardware refresh, Decommissions etc.
• Lead end-to-end Infrastructure projects across geographies involving building and deployment of virtual and physical environment datacenters having Windows, Linux and AIX servers.
• Manage the entire project life cycle - developing accurate estimates, creating schedule of deliverable, planning resource requirements, and ongoing support to the customers.
• Served as single point of contact for the client, project team, the stakeholders and senior management to maintain smooth communication and align project strategies with business objectives as well as ensure SLAs are met across the program.
• Instituted processes and standards to develop and retain talent, delivering sessions to the team and internal users on infrastructure framework, processes and practices.
• Involved in software systems test plan creation, software functional testing and UAT

Confidential

Senior Analyst

Responsibilities:

• Played a major role in Datacenter Consolidation & Virtualization projects
• Provide a focal point for new projects - clarify initial requirements and set initial customer expectations
• Interface with clients, development teams and executives to plan, track and oversee new projects from inception through implementation.
• Lead status meetings with cross functional teams and manage and maintain project plans
• Responsible for overseeing and documenting the project details from the point of assignment through closure and schedule regular meetings to discuss on the status updates.
• Resolve process-related problems for customers and internal team members.
• Communicate the architecture, plans, and processes to current and prospective customers.
• Evaluate internal processes to recommend and implement solutions that improve efficiency and quality.
• Inform customers of network capabilities, constraints and maintenance windows.
• Assures all installations are properly documented and supportable

Confidential

Senior Quality Analyst

Responsibilities:

• Call back the customer if required to check the issue resolution.
• Was Responsible for the Customer Satisfaction Survey Scores
• As a Quality Analyst. Training and mentoring the new hires and ensuring the level of quality and customer satisfaction scores are on rising trend.
• Handled a team of 30 executives, providing training on quality parameters and make sure the same are implemented on the calls.
• Monitoring the calls and provide feedback on a daily basis.
• Was responsible for the overall team satisfactory survey scores.

Confidential

Operations Executive

Responsibilities:

• To make the outbound calls from the provided database and sell the product. Target was to sell 25 products per week.
• Was in the Outbound Sales for 3 months and based on the performance, I was moved into the Inbound Queue.
• To handle the incoming calls from the customers, explain about the product and sell the same. Target - 75 products per week.
• Was in Inbound Queue for 4 months and was moved to Customer Service.
• To handle the calls from the existing customers with any issues with the product, additional sales, Account Queries etc.
• Was in Customer Service for 6 months and was moved into All-Rounder/Operations Queue.
• All-Round desk is responsible to save the customers in case they want to cancel/terminate the contract with the company.

Confidential

Centre Manager

Responsibilities:

• Schedule training classes for different/new batches.
• Maintain attendance of all the employees & send across to the head office day & month wise.
• Maintain the system performance in the Lab.
• Organizing callbacks for all the walk-in inquiries