SUMMARY:

Highly effective business transformation leader with 15+ years of project, program and total value stream optimization experience; from small entrepreneurial and concept start - up businesses; analytical, decisive, and reliable with fast results in various industries even in staggering economies. I’ve proven leadership in highly matrix public, private and military settings.

KEY SKILLS:

• Creating accurate timelines and implementation plans
• Lean Six Sigma - Green Belt
• Team Leadership - Mentoring and Planning
• Full Software and Sys Development Life Cycle
• Proven Team Builder
• On time and within budget project delivery
• IT Project Strategist/Management
• Senior Leader (CxO, EVP, SVP) engagement
• Leverage Waterfall, Agile and Extreme methods
• Proven Risk Manager

FOCUS AREAS AND TOOLS:

Software tools (Project Management): Jira, SharePoint, MS Project 2010, MS Visio, HP PPM, HP ALM, HP QLM, ServiceNow, Microsoft SharePoint, PowerPoint and Visio and BMC Remedy.

Software tools/platforms (technical): JAVA, Visual C++, .NET, PHP, Git, Lamp - Zend, VMWare, Stash; ReST and JSON web services, Angular JS, MVC, Node JS

Databases: Netezza, Oracle 11.0, MS SQL Server, MySql, MS Access, MongoDB, PostgresSQL

Operating systems: MVS, OS/390, VSE, UNIX, AIX, Windows, LINUX

Meeting tools: Amazon Chime, Google Drive, WebEx and Skype (for business)

Productivity tools: G-Suite, MS Office

CI/CD tools: Anthill Pro, Udeploy

AREAS OF EXPERTISE:

• Strategic thinking
• Performance metrics
• Six Sigma
• Risk Management
• Organizational dynamics
• Lean
• Root cause analysis
• Cost containment
• Process improvement
• Program management
• Team leadership
• Customer satisfaction
• Software Development
• Telecom
• Health Care
• Insurance
• Banking
• Investment
• Finance
• Mortgage
• IT Training

EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Data collection
• Formatting data
• Improvement of data quality
• Feature engineering
• Separation of data into training and evaluation sets

Tools: Microsoft SharePoint, PowerPoint, Visio, Excel, Access, Word, Skype for Business

Project / Implementation Manager

Confidential, Tampa, FL

Responsibilities:

• Implementation of a service request ticketing system
• Conducted process mapping and content gathering sessions with clients during knowledge implementations
• Assisted customers for quick adoption and usage of query management system and best practices
• Met with regional implementation managers (NAM, EMEA, LATM, APJ) to share implementation processes and procedures.
• Designed implementation and adaptation reports for NAM Director documenting information e.g. on-boarding, training, usage, ticketing and SLA compliance
• Ensured the appropriate planning and management of the test resources
• Year-end general ledger platform testing
• Coordinated strategy for executing Year End Ledger Testing
• Leverage business knowledge and experience in ensuring the accuracy of results
• Identify opportunities to further facilitate efficiency, as well as, improve overall quality of Year End Testing
• Collaborated with diverse interests, to meet strategic organizational objectives and aligning with the client Visio.
• Virtual Desktop Infrastructure (VDI) h/w inventory (out-going) desktop inventory (s/w)
• Access VDI from outside office
• Troubleshooting problems / How to get support
• Server Decommissioning
• Create and assist in tracking and managing ServiceNow change, incident, problem and configuration tickets.
• Validating department year-end open/closed tickets and assisted in resolution of tickets needing to be closed.
• Supporting Management with preparation of materials to report on program progress.
• Training team-members in standard methodologies and the tool.

Tools: Service Now, HPQC, Microsoft Share Point, PowerPoint, Visio, Excel, Access, Word, Skype

Confidential, Des Moines, IA

Administrator / Release Manager

Responsibilities:

• Moving existing legacy programs to take advantage of emerging automation technologies.
• Coordinated resources, managing and executing detailed plans for change within environments, ability to communicate to all levels, engineers thru senior leadership
• Balance working within a group and coordinating the work flow within that process, with the ability to manage their own time with little input or direct supervision.
• Managed the dependencies of multi-tier heterogeneous application in an enterprise environment
• Familiar with enterprise processes and tools, change management process, the software development life-cycle process.
• Directed interaction with all teams in the CORE (LOS) project: project management, development managers, QA managers, release managers, senior level management.
• Built and managed strong relationships with Development Teams, Release Managers, PMO, Integration Leads, Infrastructure teams
• Worked directly with external partners for scheduling and coordination application teams (LGS, ICMP, enterprise), TIS support teams (UNIX, middleware, patching, network, storage),
• Adhere to timely and accurate coordination and execution of planned code and configuration changes within dev, QA and PROD.
• Understood technical architecture of the solution and all associated deployment components
• Developed and implement reusable release process for subsequent and future release execution
• Coordinated the use of development and test environments in support of the releases
• Managed multiple releases/code bases simultaneously
• Release into DEV, SIT, QA, UAT, BCP, PFIX and PROD environments.

Tools: BMC Remedy STAMP and SharePoint and CI/CD tools such as Jenkins, JIRA; LEAN, Agile, Six Sigma

Confidential, Clearwater, FL

Dev Manager / Lead for Vendor Integration / Application Development

Responsibilities:

• Development of API's for cloud computing, including both dedicated servers and a public infrastructure-as-a-service cloud to accommodate global SaaS, IaaS and PaaS initiatives
• Manage C# and JavaScript development
• Manage JQuery, JSON, REST web services builds
• Performance and memory utilization optimization
• Manage creation of automated unit and integration testing
• Follow Scrum development lifecycle methodologies to ensure the highest priorities are delivered first
• Implemented Agile Methodology and Kanban across development team
• Managed both onsite and offshore development resources
• Maintained workflow in JIRA/Confluence
• Collaborates with team (eBusiness/developers/architects/business owners/enterprise consultants) on process improvement

Tools: Microsoft SharePoint-PowerPoint-Visio-Excel; ReST and JSON web services, MongoDB, Jira and Confluence; Lean and Six Sigma

Confidential

Global Deployment / Release Manager

Responsibilities:

• Accountable to the Program Manager for program artifacts
• Single Point-of-Contact within Service Transition to project leads for task ownership and status
• Responsible within Service Transition for Project Execution, Manage Issues and Risks, Escalate as required
• Coordinates for example, the user acceptance testing (UAT) Test Lead and the Program Manager to facilitate develop of the UAT plan.
• Coordinates deployment planning, organizing, and executing of infrastructure, and applications required in a coordinated build and release.
• Coordinates with Implementation Planning Lead to facilitate development of the implementation & back out plan or task plan.
• Performs ongoing communications with Infrastructure Technology Outsourcing cross functional teams; facilitates infrastructure and applications build and deploy operational readiness.
• Sends out required formal communications, including notifications for application deployments,
• Coordinates with the infrastructure and application build and deployment leads, managers, and team for the overall deployment and operational readiness of a new instance.
• Coordinates with the application operational readiness review (appORR) release to production acceptance (RtPA), operational readiness review (iORR), and move to production (MtP) leads, and team
• Coordinates with UAT Test Lead on UAT plan
• Co-create and co-present Gate Reviews
• Co-create and co-present Go/No-Go reviews
• Create and distribute weekly release dashboards and 4box reporting
• Program BOM creation for deployment, ORR, iRtPA and UAT

Tools: HP Application Lifecycle Management, Microsoft SharePoint-PowerPoint-Visio-Excel-Project Server

Project Manager

Confidential

Responsibilities:

• System development of building environment programmable logic controller (PLC)
• Controllers,
• Wireless network,
• Mobile systems application
• Software Interfaces and
• I/O Devices

Tools: Arduino, Raspberry pi, Beaglebone, Linux, Ruby on Rails, Waterfall/Agile hybrid, MS Project, MS Visio, MS PowerPoint, MindJet Mind Manager 2012

Customer Project/Program Manager

Confidential, Des Moines, IA

Responsibilities:

• Manage and ensure the timely completion of specific, defined problems of greater than average complexity and scope.
• Using specific knowledge about one or more areas of project management; plan, communicate and achieve objectives through direct and indirect staff.
• Recommend changes to improve the process and to alleviate process inaccuracy and duplication.
• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
• Works on problems/projects of diverse complexity and scope.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• Act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
• Ability to handle most unique situations.
• May seek advice in order to make decisions on complex business issues.

Tools: Six Sigma (process design, continuous improvement), COMPASS CATW, PreSage, WBS, TFS/VSTS, MSProject Pro 2010, Project Server, Visio, Lync, PowerPoint, SharePoint 2010

Project Lead

Confidential, Des Moines, IA

Tools: Ruby, Rails, Python, Perl, Raspberry Pi, Linux

Responsibilities:

• Oversee the integration and enhancements of the platform.
• Oversee and direct the validation the engineering design concept for web and mobile
• Oversee engineer working with the solar hardware company to provide panels
• Work with marketing firm to validate need for Access, Energy and Water management, Security and Environmental Monitoring in a closed network environment.
• Oversee software development of the platform and marrying the hardware with the software
• Work with Iowa Small Business Development Center on business plan and investment presentation

Tools: Waterfall/Agile hybrid, MS Project, MS Visio, MS PowerPoint, Udeploy, MindJet Mind Manager 2012

Confidential, Bloomington, Illinois

PMO Business Analyst - Risk Coordinator

Responsibilities:

• Assist in the design and implementation of an overall risk management process for the CCN (Customer Care Network) PMO.
• Ensure D/I/R (Dependency / Issue / Risk) are managed by projects according to defined processes.
• Monitor and review the status of open Dependency / Issue / Risk
• Identify and analyze the process and document the dependencies, risks and issues affecting the project.
• Continuously review and evaluate D/I/R parameters.
• Provide to leadership contingency and mitigation plans for items identified.
• Provide training to new D/I/R (dependencies, issues and risk) coordinators.
• Liaise with corporate D/I/R offices and interpret for CCN PM’s and PC’s new processes and procedures.
• Follow up with D/I/R to PC's for weekly status updates on open D/I/R’s.
• Drive to resolution D/I/R escalated to the program level.

Tools: IBM Lotus Workflow, IBM Lotus Notes, MS Visio, MS Lync, MS PowerPoint, MS SharePoint 2010Project Pro 2010

Confidential

Project Coordinator

Responsibilities:

• Will build the strategy and approach, and then make sure it is followed through.
• Developed and administered program aligning and consolidating branch and regional facilities in accordance with Enterprise Security and Technology standards.
• Acted as an internal consultant within the End-Users Computing group to consolidate approximately 5000 facilities onto Confidential ’s banking network.
• Assessed, coordinated and monitored the upgrade and replacement and installation of networking hardware, routers and servers (if needed) and facilities as determined by metrics effecting IOS upgrades, physical security and facilities, structured cabling and site commissioning.
• Provided liaison between Enterprise Management, Technical Support and vendors to assure smooth transition and technical support during the transition and commissioning process.
• Responsible for driving assigned LAN Consolidation
• Responsible deliverables and in the LAN/Desktop environment due to various drivers (risk, security, audit, productivity, etc.)
• Provide direction to matrixed EFO (Enterprise Field Operations) and TIG (Technology Information Group) resources based upon the needs of the activities.
• Was responsible for problems, bringing issues to resolution, and escalating as necessary to meet timelines.
• Experience in working with LAN/Desktop environments and applicable dependencies
• Experience with migrations, processes and tools in a large, standardized LAN environment
• Knowledge of the LAN Architecture and Active Directory
• Previous experience with the WFDC ( Confidential Document Custody) LAN environment
• Advocated and lead LEAN processes with initial team-members during implementation
• Converted over 4500 sites from initial project estimates of 1700 sites post acquisition
• Advocated and helped designed tools used by team in MS Access database.
• That database was later used by 60 other project teams on multiple projects within Confidential Home Mortgage (on-going and start-up)

Tools: Visio, STAMP, Plaview, WANDA, BMC Remedy, Six Sigma (process design & improvement) PowerPoint Project Coordination and management of external resources

Technical Project Manager

Confidential, West Des Moines, IA

Responsibilities:

• Worked closely with business project team to ensure we meet our project deliverables.
• Interfaced with vendors, business unit Project Managers, Technology Deliver Managers, IT Liaisons and various areas of technology services to manage the scheduling and activities associated with the installation of physical servers.
• Responsible for project initiation phase by handling high level sizing request, monitoring the installation, powering, network cabling, SAN zoning and middleware applications installs and budget.
• Responsible for installing hardware components and loading approved operating systems and utilities for Windows, Sun Solaris, LINUX, RedHat and VMware.
• Responsible for connectivity requests e.g. Firewall, network routing tables, Proxy / DNS changes, and F5 Load Balancer redirect implementations.
• Created change management requests for the installation of hardware within three corporate data centers.
• Requested Systems Monitoring, Operational Readiness, Firewall, NAS, network port / IP assignments, SAN allocation, zoning and various connections based upon the design and review of the technical architecture documentations.
• Performed Quality Assurance checks to ensure servers are communicating and connected to the SAN fabrics, Switches and as well to Load balancing devices.
• Ensured that multiple platforms OS's including vendor hosted solutions, VMware and opens systems technologies such as SUN Solaris, Linux, and RHEL are performing as requested by the business partner.
• Work with application teams, release management to facilitate the various environments (DEV, CIT, SIT, UAT) pipelines are ready for code deployments.

Tools: Waterfall/Agile hybrid MS Project, STAMP, PTP, BMC Remedy, PowerPoint, PlanView, Visio, PowerPoint, Enterprise Project Methodologies (EPM), PTPs, Service Requests, PAC2000, WANDA and management of external resources.