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Scrum Master / Agile Coach Resume

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Minneapolis, MinnesotA

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SUMMARY:

IT professional with a strong technical background, driving results through sound project management methodologies, improving efficiencies by developing automation to save time and reduce errors. Integrates work groups into holistic, project - focused team of teams.

SKILL:

Waterfall, Agile methodologies

Scrum Master

Kanban

Rational Team Concert

Atlassian JIRA

MS Project

SharePoint 2007/2013

SAP Business Objects

Oracle SQL Developer

Primavera Unifier

Visual Basic for Applications

MS Access SQL

Financial Planning & Analysis

Macro Developing & Support

Documentation

User Acceptance Testing

MS Office

MS Access

Visio

Windows 10

Windows 7

Windows Vista/XP

Active Directory

Bomgar

Dameware

Remote Desktop Assistance

PCAnywhere

Cisco VPN

WebEx

Citrix

RSA

Lotus Notes

Outlook

Office 2007/2010/365

EXPERIENCE:

Confidential, Minneapolis, Minnesota

Scrum Master / Agile Coach

Responsibilities:

  • Increased team understanding of work by creating process mapping and work backlog Improved work velocity by creating Kanban board in JIRA, and sprint backlog in SharePoint Set up standup meetings for team, vendors and key leadership, by monitoring team and facility schedules, leading discussions and documenting issues
  • Facilitated getting the work done without coercion, assigning, or dictating the work Kept senior management up-to-date by producing metrics and progress reports, and conducting product demonstrations Fostered an environment of trust in the team, where issues can be discussed without blame or finger-pointing, by arranging and facilitating retrospectives
  • Maintained project compliance by creating and revising SharePoint portal, and used it to keep relevant documentation, including charter, metrics and progress reports, and technical resources
  • Assisted Project Manager with financial reporting requirements, with SAP Business Objects, Excel, and Visual Basic for Applications (VBA)
  • Helped bring Agile to the enterprise through participation in Xcel’s Agile Community of Practice, helped develop and narrated learning unit “Agile 101”.

Business Systems Analyst

Confidential

Responsibilities:

  • Assisted the Program Management Office in a variety of roles:
  • Lead daily standups to review status of DevOps work, and updated Rational board.
  • Compiled the monthly FP&A reports for the portfolio directors using Excel, Access, VBA and SQL. Also rewrote the code to speed up the process, and wrote turnkey documentation for future report processors.

SharePoint Admin / Developer

Confidential

Responsibilities:

  • Created and supported SharePoint sites that served the project community, giving them access to documentation, and streamlined workflows.
  • Provided service to Portfolio Coordinators and Controllers, wrote tools to speed up processes and reduce errors.

Confidential, St. Paul, Minnesota

Technical Support Analyst

Responsibilities:

  • Served the worldwide Confidential community with login and application support issues, averaging 40 users per day.
  • Assisted and worked with 2nd level support groups with incident management, and updated the knowledge base.
  • Communicated with management, techs, and customers, via phone, e-mail, instant messaging, and in person, about system outages, platform transitions, and providing solutions.
  • Trained new techs, both 1:1 and in groups.

Confidential, Hopkins, Minnesota

Technical Support Analyst

Responsibilities:

  • Assisted 40-60 users per week with a variety of hardware and software problems, day shift and rotating 24x7 critical on-call support.
  • Performed regular training for 2nd level analysts.
  • Created and edited troubleshooting documentation.
  • Reviewed hundreds of surveys and incidents to help identify key areas for improving customer satisfaction metrics across the business units, converting Excel data into PowerPoint updates. Met regularly with senior management to present findings and suggest strategies.

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