PROFESSIONAL PROFILE:

• Manager - IT Project Management
• Bus Analyst | Program & Project Mgr. | Release Mgr. | Systems Mgr. | Metrics Reporting
• A senior Project Manager who is thorough when performing work and conscientious about attending to detail.
• Ability to work with clients and customers to assess their needs and provide high quality service.
• Ability to expresses information to individuals or groups effectively.
• Ability to identify problems, determine accuracy and relevant information using sound judgment to generate recommendations.
• Experienced in all areas of the Software Development Life Cycle (SDLC) to include requirements, analysis, documentation, design, programming, testing, implementation, project and program management. Successful in high paced environments while maintaining high performance.
• Proven ability to interpret and organize information resulting in effective interaction with various information systems departments and client groups alike.
• Successful in building relationships with stakeholders and delivering on customer commitments.
• Advanced knowledge and experience with all Microsoft Office products.

TECHNICAL SKILLS:

Proficient in: Microsoft Suite Advanced Excel Advanced Word Advanced PowerPoint Outlook Access Project In House proprietary Program Management Software In House proprietary Project Management Software In House proprietary Incident Reporting Microsoft Office Specialist (MOS) AGILE Project Management Business Analysis Business Intelligence Business Process Deployment Integration IT Strategy Leadership Software documentation Project Management System Analysis Release Management

EXPERIENCE:

Program & Project Manager

Confidential, Silver Spring, MD

Responsibilities:

• Program/Project Manager leading organization paradigm shift addressing
• IT Consumer Quality of Life initiative across 293+ application areas to midweek deployments
• Creation of Production lite staging area for AGILE and Waterfall code deployments
• Data analysis, e.g. visualization and design of management reports on Tableau platform
• Develop, identify and recommend process improvement opportunities
• Manage, update and publish business rules and process documents
• Perform requirements gathering, technical and design specifications
• Perform Gap analysis to identify issues and recommend solutions
• Executive reporting and presentations
• Senior Project Manager with responsibilities of directing and coordinating assigned project activities to ensure established milestones are completed in accordance with corporate and client objectives.
• Leading organization efforts to automate metrics reporting
• Manage and update testing artifacts for client approval
• Executive reporting and presentations
• Senior Release Manager with responsibilities to oversee enterprise wide releases of code changes to existing applications in production environment using SDLC methodology from inception to implementation. Multimillion dollar portfolio work within Consumer Mass Business (CMB) market. Responsibilities include:
• Planning, defining and maintaining IT project plans
• Coordinate cross functional international IT project teams
• Review of contingency and back out plans for code delivery
• Collaborate on risk assessment of critical revenue impact projects
• Manage and update all release management documents
• Tracking and reporting of release incident reports
• Coordination of post mortem client and staff meetings for process improvement
• Track deployment activities as they occur using implementation plans
• Executive reporting

Confidential, Silver Spring, MD

Business Analyst

Responsibilities:

• Data analysis, e.g. visualization and design of management reports
• Lead collaboration efforts with process owners to set reporting goals
• Develop, identify and recommend process improvement opportunities
• Manage, update and publish business rules and process documents
• Performed requirements gathering, technical and design specifications
• Performed Gap analysis to identify issues and recommend solutions
• Executive reporting and presentations
• Project Manager with responsibilities of directing and coordinating assigned project activities to ensure established milestones are completed in accordance with corporate and client objectives.
• Leading organization efforts to automate metrics reporting
• Collaborate with process owners to set business reporting goals
• PM on predictive intelligence project
• Mentor for new project managers to organization and interns
• Manage and update testing artifacts for client approval
• Executive reporting and presentations
• Planning, defining and maintaining IT project plans
• Coordinate and oversee international release resource deployment
• Coordinate cross functional international IT project teams
• Review of contingency and back out plans for code delivery
• Collaborate on risk assessment of critical revenue impact projects
• Manage and update all release management documents
• Tracking and reporting of release incident reports
• Coordination of post mortem client and staff meetings for improvement
• Scheduling initiatives into project tracking systems for client review
• Track deployment activities as they occur using implementation plans
• Executive reporting

Confidential, Silver Spring, MD

Business Analyst

Responsibilities:

• Reviewed, managed and developed cost of consumer business cases
• Developed estimates to determine costs
• Developed organizational training for development teams
• Managed and update business rules and process documents
• Performed requirements gathering, technical and design specifications
• Developed of process improvement opportunities
• Performed Gap analysis to identify issues and developed suggested work arounds
• Executive presentations
• Developed budgets and estimates for client approval
• Scheduled initiatives into project tracking systems for client review
• Tracked deployment activities as they occurred using implementation plans
• Led international development teams providing cost estimates
• Collaborated with process owners to set business reporting goals
• Executive reporting

Release Manager

Confidential

Responsibilities:

• Planned, defined and maintained organization project plans
• Managed cross functional international IT project teams
• Coordinated risk assessments of initiatives on weekly scheduling calls
• Managed and updated all release management documents
• Tracked and reported release incident reports
• Managed development team training on organization policies
• Executive reporting

Technical Writer | Project Manager

Confidential, Silver Spring, MD

Responsibilities:

• Reviewed, managed and developed cost of consumer business cases
• Developed organizational training for development teams
• Managed and updated business rules and process documents
• Performed requirements gathering, technical and design specification
• Developed process improvement opportunities
• Performed Gap analysis to identify issues and suggest work around
• Executive presentations

Project Management/Program Manager

Confidential

Responsibilities:

• Developed budgets and estimates for client approval
• Scheduled initiatives into project tracking systems for client review
• Tracked deployment activities as they occurred using implementation plans
• Led international development teams providing cost estimates
• Collaborated with process owners to set business reporting goals
• Executive reporting

Release Manager

Confidential

Responsibilities:

• Planned, defined and maintained organization project plans
• Managed cross functional international IT project teams
• Coordinated risk assessment of initiatives on weekly scheduling calls
• Managed and updated all release management documents
• Tracked and reported of release incident reports
• Managed development team training on organization policies
• Executive reporting

Software Engineer / System Analyst & Programmer

Confidential, Silver Spring, MD

Responsibilities:

• Liaison extensively with external or internal clients
• Analyzed and documented of existing client systems and business models
• Mapped and documented interfaces between legacy and new systems
• Translated client requirements into highly specified project briefs
• Identified options for potential solutions, assessing them for both technical and business suitability
• Ensured budgets adhered to and deadlines met
• Managed implementation of a new systems to include data migration
• Supervising and documenting testing schedule for system deployments
• Supported users on change controls and system updates
• Provided training and user manuals to users of a new system
• Windows domain Administrator (Security, Authentication)
• SQL Administrator
• Programmed updates as required from specification
• Developed graphics using Photoshop and CorelDraw
• Provided Executive Status Reports

Software Engineer

Confidential, Silver Spring, MD

Responsibilities:

• Developed Web site content including page layouts, graphics and site structures
• Windows Domain Administrator (Security, Authentication) for organizational domain
• Developed graphic content for intranet/internet web sites using Photoshop, CorelDraw
• Programmed updates using java script, ASP.net, HTML and CSS
• Reviewed and determined technical requirements of client requests
• IIS Administrator to 4 Organizational servers
• Performed Server Maintenance installing patches and upgrades as required
• Managed Change Control and System updates
• Deployed NetMeeting to District PCs
• Created Training, User Manuals and System Manuals
• Performed Trending analysis of Web Sites and Application sites for executive review
• Created executive status reports