SUMMARY

• A Certified Scrum Master and Lead Project Manager with around 7 years of Experience in Ecommerce and Mobile Application Development Domains.
• Managed small to Large Sized Waterfall and Agile projects with an annual budget ranging from $2 Million to $8 Million.
• Proven track record of delivering projects on - strategy, on-time, and on-budget.
• Program and Project Management- (Off Shore/On-Site)
• Financial Forecasting, Budgeting, Risk Management
• Selecting appropriate tools and methodologies for project delivery, planning and support.
• Monitoring development activities and reporting project progress
• Client interaction for system study, requirements gathering and analysis.
• Actively involved in Software Configuration Management
• Requirements analysis Techniques
• Change Management (CM), Peer Reviews (PR) and Metrics Collection
• Manage smooth implementation and testing of the application Confidential client location.

TECHNICAL SKILLS

Project Management Tools: Agile Craft, Rally, JIRA, Version One, MS Share point, IBM Client Customized tools

Testing Tools: Quality Center, IBM Testing tools

Documentation Tools: MS Suite, SharePoint, TSpace, Requisite Pro

Methodologies: Agile Scrum,Waterfall Methodology, Scaled Agile Frame work

PROFESSIONAL EXPERIENCE

Confidential, Bothell, WA

IT Lead Project Manager/ Scrum Master

Responsibilities:

• Currently assigned as a Scrum Master for 2 Scaled Agile teams working on the enhance of user experience of Premier Online store along with being a Lead Project Manager for a Program handling an annual budget of $4.1M.
• Led Confidential &T CRU Paper Bill redesign project as a Project Manager which involves 30+ impacted applications and heavy back end impacts including migration from Oracle Data base to Cassandra Data base. This project addressed the customer pain points including accessibility issues with existing Paper bill format.
• Led Confidential &T CRU Monthly User statement project as a Project Manager which involves 10+ applications and have 20+ new Rest API onboarding.
• Led Confidential &T Ebill Unbilled Usage reporting project as a Scrum Master and handled 2 scrum teams which involves coordination with multiple backend scrum teams. This project has increased the website traffic by 20% during the first year.
• Led Billing Modernization project as a Lead Project Manager and a Scrum Master for 2 teams which had target architecture. The Billing UI Portal was developed from scratch using Angular Framework and Microservices APIs. The project was delivered in phases for a span of 1.5 years.
• Other Key projects handled - Confidential &T Equipment Installment plans, Confidential &T Next 2.0, Confidential &T - DTV Integration (CRU users), First Net related implementation projects.
• IT Project Manager for New Product features and Enhancements. Handling multiple projects in parallel.
• Led and successfully delivered 25+ projects in the past 4 years. Managed projects ranging from a few months of effort to multi-year, phased program releases.
• Led a highly visible Billing Portal Modernization project with cross-functional teams using SCRUM methodology which increased the web traffic by 30% and online payments by 23%.
• Responsible for managing the overall performance and delivery of large cross-functional projects with annual budgets ranging from $2M to $8M, including scope, schedule, risk, issues, budget and quality.
• Worked with Technical architects, Development leads, Testing and functional analysts along with business teams to ensure a successful delivery of solutions and resolved any outstanding project issues.
• Understand the Waterfall and Agile methodology’s BEST practices and adapt the right practice based on the need of the project.
• Prepared Project Release plans and workbooks, worked with impacted and dependent systems to align with the release plan, Tracked and updated the milestone progress daily. Revised the mitigated timelines as required.
• Facilitated meetings and hosted Requirement working sessions, Artifact Review sessions, Project Status meetings etc. to discuss the open project issues and outstanding questions with the required teams. Documented the meeting minutes for future reference.
• Captured the relevant Action Items from the project meetings and followed up with the owners of the Action Items until closure.
• Read through documentation of assigned projects, understand the Project scope, architecture and tech stack that is planned to be used in the projects.
• Analyze the Application’s scope and get a good hold of the architecture to represent and explain the project to Leadership and other stake holders whenever necessary.
• Understand the End to End Business Functionality and tech stack planned to be used for the scope of the project.
• Prepared project presentations and presented them to executive Leadership to give an overview of Project Scope and Budget vs Actual Spending metrics.
• Documented Issues and Risk Mitigation, Raised Escalations and Jeopardies as required. Identified and escalated potential risks and issues to managers before they turn critical.
• Worked closely with Testing teams during sprints and integrated testing on trouble shooting data set up issues, data flow issues and gathered strong knowledge on the end to end system flows.
• Coordinated with the backend systems and helped the Application Testing teams to setup data required for the project in time.
• Coordinated with multiple systems with in different internal organizations during testing, tracked the defects logged. Drove the defects to closure as per standard SLAs.
• Managed Financials (Budget, estimations, time reports) of the Project. Monitor run rate/actual expenses and work on project/program budgeting.
• Maintained various PMO tools like Requirement Traceability Matrix, Defect Management, MS Office, PRISM, Technology Development Platform, SharePoint, Financial Analysis modules as required
• Participated in establishing PMO policies, templates and worked with the Leadership team to improve the reporting and delivery processes.
• Actively worked on PMO Toolkit which serves as a startup guide to new hires in the team.
• Actively involved in transforming from traditional waterfall and Agile into SAFe.
• Led Scrum pilot and a few mid-sized Agile projects in a largely Waterfall environment. Acted as a Scrum SME for the teams.
• Responsible for driving Agile adoption process across B2B organization in 2016.
• Served as Scrum Master on four product teams, identifying and removing obstacles for day to day tasks, and facilitating team communication and collaboration.
• Partnered closely with the Product Owners and the team (Design, User Experience, Development, Quality Assurance, and Analytics) to prioritize the product backlog.
• Led teams in Agile planning sessions, to define the sprint plan including capacity, task assignment, task estimation, task dependencies, sprint schedule, and overall sprint goals.
• Managed Burn Downs, Blockers/Impedimentsand Product Backlog.
• Made sure Resources from different teams stay coordinated with the Scrum Team.
• Helped the team to maintain/manage their Scrum tools.
• Established the working agreements between the Client and Delivery teams.
• Facilitated Sprint Demos and led Sprint retrospectives. Made sure right action items and changes were captured from the retrospective and implemented them in upcoming sprints for better productivity and coordination.

Confidential

IT Project Manager/Business Analyst

Responsibilities:

• Worked on different domains like E-commerce, Health, Gaming and Mobile applications with prestigious clients.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Involved in documentation of vision and scope documents as well as user, business and functional requirement documents.
• Worked extensively with Business and IT in understanding and documenting requirements.
• Experience in Joint Requirement Planning (JRP) sessions with Client and Business Groups, conducted Joint Application Development (JAD) sessions with IT Groups and with Project team members.
• Analyzed business requirements and worked with other analysts and systems architects to define innovative system solutions.
• Gained in-depth knowledge of the user interface, system processes, and front-end to back-end information flows.
• Gavenew ideas and suggestionsto development team to create and enhance various UIs to make it moreUser-friendly.
• Initiated projects and worked until the projects were successfully delivered.
• Scheduled meetings between different teams and maintained meeting minutes for future reference.
• Focused on meeting project commitments, including communications with sponsors/stakeholders
• Prepared Weekly and Monthly reports using Microsoft excel to higher management.
• Managed client expectations by ensuring the delivery of the highest quality service.
• Acted on client feedback.
• Pro-actively engaged with present and future stakeholders in design, priority setting, and implementation.
• Ensured that project status, issues and successes are communicated to project team and stakeholders.

Confidential

Research Intern for College Program

Responsibilities:

• Designing or assisting in the development of questionnaires and moderator guides to ensure that the necessary data is captured
• Forecast and track marketing and sales trends, analyzing collected data.
• Conducting in-depth data analysis using traditional and advanced methods and communicate findings.
• Develop marketing strategies for diverse business environments.
• Provide recommendations to optimize marketing campaigns.