SUMMARY

• Leadership, Project & Product mgmt. and work with senior management, directors, VPs & cross - functional teams (Managed team of 3 to 25 members based on project scope, time & budget; Project value: $250K+ to $20M+)12+ Years
• PMO, PLC, Project planning, management, coordination, use KPI, generate reports & presentation to executives12+ Years
• Business/Stakeholder/Solution requirement analysis, elicitation, documentation, communication & management12+ Years
• System Development Life Cycle (SDLC), IT/System mgmt./config /admin, Interface/Data/COTS Analysis, Mapping, ITIL 19+ Years
• Documenting, communicating, tracking, testing/QA & resolving issues, risks and changes to meet strict deadlines12+ Years
• Extensive work experience in business transformation in healthcare IT, e-health, clinical flow, EMR/EHR needs (US & Canada), MU, PHIA, PIPEDA, ERP, CRM, MDM solutions; Federal Security Clearance (valid till Sept 14, 2028)10+
• Work with Ministry (MOHLTC), Government (VCH, PHSA, PHC, LHIN, OntarioMD, eHealth, AOHC/CHC etc.), 3rd party 10+ Years
• Work in Agile / SCRUM methodology (SCRUM Product Owner Certified SPOCTM, SCRUM Master Certified - SMCTM)8+ Years
• Assist in corporate strategy & framework6+ Years
• Continuous Process Improvement, Internal Audit & ISO audit (ISO-13485:2003); Lean 6 Sigma Green Belt Professional6+ Years
• Member- HIMSS, Canada Health Infoway, COACH, NIHI (National Institutes of Health Informatics), ACMP & CHIMA (In-progress), PMI, IIBA

TECHNICAL SKILLS

Soft Skills: organized, quick learner & multi-tasking (prioritized) individual with leadership, communication, analytical, problem-solving, negotiation & risk-mitigation skills; typing - 55+ wpm

Applications/Standards: MS Office/ Visio / Project, Clinical apps like Hospital Management Sys (e.g. Cerner, Sunrise Clinic Manager, Meditech), Distributions system (e.g. Excelleris), Speech recognition / Transcription system (M*Modal, Dragon), Clinical apps like Electronic Medical Records EMR/EHR (Nightingale EHR, NOD, GlobeMED, UHM), Paris, Procura, IBM Watson Health, Pharmacy Management System (e.g. Health Watch / Delta for Patient/Client/Provider/Location /Rx/Dispense mgmt.), Physician/Patient portal, SharePoint, Appian, EA, Blueprint Req Ctr, Aha, JIRA, Assambla, NetSuite, VersionOne, Crucible/ Confluence/Crowd, Crystal Rep., Sales Force, Balsamic, SVN, COTS, SilkTest, Mockup, SAAS, SOA ITIL, IHE, XML, HL7(v2/v3, ORU/ORM/ADT/ MDM/RDE/CCD/CCDA), ASCII/X12/837p/i, DICOM, XDS, SNOMED, ICD/LOINC etc.

Exposure to: Recent technologies related to various integrated IT/Business solutions including Healthcare/Homecare, Telecom & Amazon business.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager / Agile Coach

Responsibilities:

• Provided project management consulting services (scope, time, cost, resource mgmt. etc.) to manage concurrent projects; provided services towards product, change & risk management for various healthcare & tele-communication related stakeholders / teams (US & Canada)
• Provided coaching to cross-functional team & ensured ‘AGILE / SCRUM’ methodologies are correctly implemented
• Worked with leadership team (VPs, Directors) and based on leadership guidance, managed distributed (Canada, US, UK) & cross-functional teams / leads (Architect, BA, QA/Testers, Dev, DevOps, Implementation, Account managers, Sales Rep., Marketing, Procurement etc.)
• Reviewed & provided approval to business / system requirements, epics, user stories, test plan, test cases, implementation plan/strategy etc.
• Engaged internal & external / 3rd party stakeholders to manage project requirements/expectations and ensure on-time project delivery & on-going support (e.g. Production build, procurements, required documentations, release notes, demo, user manuals etc.) within budget
• Conducted demo / presentation to various stakeholders (e.g. VPs, Directors, Clients etc.) and obtain approval of project, systems, solutions
• Prepared project artefacts (e.g. Project charters, business case, Proj. planning doc, WBS, impact assessment, change mgmt. log, issue log etc.)
• Project examples: WCAG 2.0 Compliance for InQuicker (client: ‘Tenet’ in USA); various internal projects for ‘Live Answer’; API/Middleware integration with Provider Scheduling / Calendar of clinical applications like EPIC & CERNER (end-user / client: Providers & patients of Ascension, Advocate, Steward, CHS etc. in USA); Infrastructure transformation project (e.g. Armor to AWS; Delorian (Genesys)); Completed EPIC Certification for InQuicker API / Middleware (Ref: apporchard.epic.com/Gallery?id=1112); Call center application (liveanswer.com);
• Project management methodology: SCRUM / Agile (includes ‘Gating’ process); Team Size: 20+; Project Value (Approx.): $10+ Million
• Client example: Multi-billion $ health care organizations / hospitals such as ascension.org/; advocatehealth.com/; steward.org/; chs.net/; dignityhealth.org; tenethealth.com ; wiki/Tenet Healthcare ; checkin.inquicker.com/
• External stakeholders / 3rd party / vendor mgmt.: EPIC, CERNER, Allscripts, Parallelmade, SiftEHR, Zudy, Rhino Networks, zudy etc.

Apps / Technologies: SAAS, Live Answer (liveanswer; features ), Inquicker, Vinyl; SiteImprove, LucidChart, JIRA, Confluence, Slack, Trello, Test Rail, Beeline, Replicon, Google & Microsoft Tech; MS Power BI; Visual Studio, C#, .NET Core 2.0, Restful API, Docker, AWS ECS, DynamoDB etc.

Subject Matter Expert / Agile Coach

Confidential,Mississauga, ON

Responsibilities:

• Provided consulting services related to ‘project, product and change management’ for various stakeholders
• Led, conducted, supported activities required for Project scope & Process management (Hybrid - Waterfall & Agile)
• Acted as an enabler to gather requirements and provide guidance to design & develop rule-engine based web app (Decision Support App.) & also public portal to automate exceptional drug authorization process in MOHLTC - Ministry of Health & Long-term care, Ontario
• Provided coaching to cross-functional team & ensured ‘AGILE / SCRUM’ methodologies are correctly implemented
• Prepared project artefacts (e.g. BRD, Business case, SRS, FRS, non-functional docs, Gap analysis, User stories, change/risk/issue log etc.)
• Worked with UI / Dev team to build prototype / wireframe & demo solution walk-through sessions to internal / external clients or end-users
• Conducted various presentation to senior management, client (MOHLTC, ON) & ensured correct understanding / agreement is established
• Project mgmt. method: Hybrid (Waterfall & SCRUM / Agile) (includes ‘Gating’ process); Team Size: 15+; Project Value (approx.): $20+ Million
• Client: MOHLTC - Ministry of Health and Long-Term Care, Ontario; 3rd party vendor (dev): Bits in Glass Inc. End-user: Providers, Public users

Applications / Technologies: SADIE Portal for Prescriber / Doctors / Providers and other external / internal users (includes but not limited to GDE/ Guided Data Entry Form (static & dynamic) for prescribers/other users, Rule Engine, AA/ Automated Assessment of requests for special drugs, Rule Editor-GDE & AA, Work Queues, Tasks, User Profile, context & app. Setting, Admin, Security etc.), BI/Analytical tool, Jasper, Appian BPM, Oracle, Oracle Web Center/OCR/OFR, MS SQL, Rally, SharePoint, Kofax, GO-ITS (e.g. GO-ITS 23), AODA; UI reader (Jaws, NVDA), Slack etc.

Product Manager / Agile Coach

Confidential, Mississauga, ON

Responsibilities:

• Acted as an enabler to integrate health care provider related processes in the national provider registry solution for organizational and independent healthcare service providers
• Reported to Director; represented ‘Product Mgmt. Dept. - Confidential Benefit & Payment Solution’; tracked issues/risks proactively and provided guidance to managers & various cross-functional internal teams (e.g. business, BA/BSA, QA/UAT, client mgmt., provider mgmt./PMG, DB / Dev / architecture, training etc.) & 3rd party (Serene Corp., Human Equation) from product management perspective
• Provided coaching to cross-functional team & ensured ‘AGILE / SCRUM’ methodologies are correctly implemented
• Worked with CRB (Change Request Review Board) to create/manage ‘Change Requests’(CR) & work with for overall product release mgmt.
• Led, conducted, supported activities required for Product Feature Management & Project Management for TPR (TELUS Provider Registry -a new MDM / Oracle Siebel UCM solution; features e.g. Creation / update of provider, merge queue, suspect queue, data error queue etc.
• Delivered, reviewed business / system requirements & represented ‘sign-off’ authority for artifacts (BRD, business case SRS, Non-functional req. docs etc.); ensured product to meet clients’ requirements and worked with Director, Client services to enhance ‘client / user’ experience
• Worked with UI / Dev team to build prototype / wireframe to meet approved business / system requirements
• End-users: Users from various groups such as Providers, Health-insurance organizations; Confidential
• Project/Solution: PMO-Provider Mgmt. Outsourcing; WSIB Integration; Great West Life Insurance integration (SAP); eRx/TPR integration; Claim Exchange Service; Payment/Benefit Soltn; old CPR application migration to new TPR solution; Data profiling; Salesforce; PrescribeIT/Location registry service (Canada Health Infoway)
• Project mgmt. methodology: Hybrid (Waterfall & SCRUM / Agile); Team Size (Internal team): 20+; Project Value (approx.): $20+ Million
• Applications: CPR - Central Provider Registry, TPR - TELUS Provider Registry (Oracle Siebel UCM/MDM), downstream apps (e.g. Clinical apps / EMRs, IDB, PBAS, PowerTrak, Oracle Payable, Assure Pharmacy sys), Med-Dialogue/Provider Communication app, Web Portal (Provider portal, Carrier/Insurance Registry Portal, Service Registration Portal - eClaim, WSIB, Dental EFT), eClaim, EDI, HL7v3/FHIR, files (e.g. system-extract & common layout files for portals; Dentaide, ACDQ, CDAnet), Tenrox, BI tools, SharePoint, Confluence, JIRA, HP ALM QC (Quality Ctr), Token etc.

Scrum Master

Confidential, Toronto, ON

Responsibilities:

• Acted as an enabler to integrate health care & eHealth related processes in the pharmacy and medication management space
• Worked towards variety of project specific roles & adapting to different delivery responsibilities in the context of business programs to leverage IT solutions; also ensured various provincial and other VIG - Vendor Implementation Guidelines are met by the solutions.
• Determined current & future state of business/system/clinical processes, software & systems; project, business & system req. (Project docs, business case, BRD/SRS/Design/Security/Testing doc) for integration projects in relation to decision support, quality reviews, support for Patient care.
• Determined future/current state gaps, ensured SDM vision alignment with the solution & provincial ehealth regulatory bodies.
• Worked with UI / Dev team to build prototype / wireframe to meet approved business / system & eHealth requirements
• Project e.g.: Delta, eHealth config. / Integration for provinces (e.g. New Brunswick, Nova Scotia, Newfoundland & Labrador Pharmacy Network (pharmacy/Medication/Rx/Dispense/Patient/Provider/Location mgmt.; integration w/ provincial Drug Info Sys (DIS) /CR/PR/LR via HIAL)
• Project mgmt. method: Hybrid (Waterfall & SCRUM / Agile) (includes ‘Gating’ process); Team Size: 25+; Project Value (approx.): $20+ Million
• Applications: Clinical application like Health Watch, eHealth Central, DIS (Drug Info System), Client/Location/Provider registry; SOAP UI, HL7, CeRx, MR2009, Google related services / technologies / BI tools, Workday, HP ALM QC (Quality Center), EA (Enterprise Architect) etc.
• 3rd party collaboration: Tata Consultancy Service (TCS), Cognizant

Project Manager (Scrum Master) / Lead BA

Confidential, Richmond, BC

Responsibilities:

• Provided consulting services related to ‘project, scope & change management’ to various internal/external stakeholders
• Provided coaching to cross-functional team & ensured ‘AGILE / SCRUM’ methodologies are correctly implemented
• Provided analysis of new MIS/business requirements / strategic road map for client specific enhancements and translation into product-specific designs/ detailed Requirement Definitions, Business case and Use Cases
• Supported the business, development & quality assurance teams during the software build process (consultancy, documentation review etc.)
• Provided guidance and review of high-level requirements specifications / functional analysis; Product Documentation (BA - Product); SCM configuration; test plans for new developments / releases/ reports etc. and reported to the high-level management
• Provided expertise in niche areas of Healthcare and kept pace with current/emerging risks & trends in Healthcare (BA-Domain)
• Provided training to internal (onsite & offshore/India - HCL team) & external stakeholders in Healthcare Domain (BA Domain)
• Project examples: Clinical apps like Sunrise Clinical Manager: MTZ - Multi Time Zone (Acute Care, Ambulatory Care) & Fusion / dbMotion
• Project mgmt. methodology: SCRUM / Agile (includes ‘Gating’ process); Team Size: 50+; Project Value (approx.): $20+ Million
• Application: Sunrise Clinical Manager, Fusion, TFS Team Foundation Server, HL7, SharePoint, MS Office/Visio/Project, Remedy, CASE tools etc.

Business Analyst

Confidential, Vancouver, BC

Responsibilities:

• Reported to high level management & provided leadership in analysis, documentation, prioritization, and alignment of policies, requests & requirements for the CST Project (30+ hospitals/health centers, numerous clinics) – ‘Clinical Report Distribution’ team (electronic/HL7)
• Oversaw and managed site-specific expectations of teams & related stakeholders in order to successfully meeting project deliverables in-time
• Prepared scope/strategies, business case, budgets, managed/led cross functional teams, handled change requests, tracked tasks, actions, risks, issues & impacts in order to ensure on-time deployment & project delivery for various hospitals and clinical practices.
• Worked in Electronic Clinical / HL7 / XML report distribution team; includes various clinical/hospital reports (e.g. transcription, discharge summary, admission, depart, consult, lab, Radiology, MRI, Cardiology, Obs., Scanned, MI, Registration, Scheduling, Pharmacy, Rx, Ad Hoc etc.); notifications (e.g. admission / death / discharge), various patient/ provider specific reports from/to various point of care including Hospitals, Emergency Departments / ED, Labs, Family physician, Primary care / Community Care centers, EMRs etc.
• Acted as main contact point for internal/external stakeholders & clinics/hospitals/health-authorities to ensure site-specific gap-analysis of workflows & data, design & development of report & interfaces, documentation & system implementation in health-facilities
• Demonstrated excellence in exercising tact, good judgment & initiative, dealt with frequent & random changes; made decisions for a wide variety of complex business matters for various internal / technical / business / clinical / cross-functional teams
• Project mgmt. method: Waterfall (has ‘Gating’ process); Team Size (Report Distribution team): 5+; Total Proj. Value (approx.): $842+ Million
• Internal stakeholders: Separate teams for Clinical / Electronic Reports Distribution, Clinical Doc/Design, Medical Imaging, Data Service, Integration & Legacy, Emergency Depart. (Hospital), HIM (Health Info Mgmt.), IMITS (Info Mgmt. & Info Tech. Service), HR, Education, Change Management, PMO, Project Advisors, Leads, high-level management, Internal teams such as BA / QA / UI / DEV / Implementation / data migration / Customer Support, various health authorities (e.g. Provincial Health service Authority, Fraser Health, Providence Health Care, Lower Mainland Health Authority, Vancouver Island Health Authority), 30+ Hospitals/Health Centers (in Vancouver Greater Area, BC) etc.
• External/3rd party stakeholders: IBM, Clinical apps like Cerner, Excelleris, Delloite, HSPs, Laboratories, 29 EMR vendors etc.
• Technology used: Transcription & Speech recognition systems (e.g. M*MODAL/FESR), Cerner (e.g. PowerChart, Report Request, CAMM, CDG, BI/Discern Analytics, COTS (Cerner HUB) etc.), Excelleris, Microsoft/Linux/Apple/IBM technologies, Panorama, Siemens (e.g. Syngo), PACS, Philips (e.g. iSite), McKesson, Sunset, SunQuest, HL7, XML, Provider portal, Patient portal, many clinic/hospital systems in BC hospitals/clinics/labs for record & distribution of patient health / result info etc.
• Training: Participated numerous in-house healthcare & IT trainings such as Cerner (Hospital Info Management System), Health & Safety, Infection Control, Patient Safety, Violence prevention, Emergency response, Information Privacy etc.

Project Manager (Scrum Master) / Sr. Business Systems Analyst

Confidential, Markham, ON

Responsibilities:

• Provided coaching to cross-functional team & ensured ‘AGILE / SCRUM’ methodologies are correctly implemented
• Planned, led, managed, mentored, coordinated & facilitated internal & external/off-shore teams (includes Product Management, development, user-interface/UI, quality assurance/QA – located in Canada, US, China, India) to ensure on-time project delivery
• Worked with & reported to Vice Presidents (VPs) of various departments such as Product Definition & Development to manage client-specific development, configuration & client expectations/project deliverables
• Applied SDLC & various project-specific methodologies (waterfall, agile etc.) in order to plan & estimate tasks for cross-functional teams (BA/QA/UI/DEV/IT/Support), interface with external parties (MOHLTC, OntarioMD, eHealth Ontario, AOHC/CHCs, CFDS, OLIS, 3rd party vendor/consultants - Veriday, Aspire, CHETU etc.) to ensure quality data preparation/testing & product delivery in time
• Excellent skills in functional/non-functional requirement analysis/elicitation/communication/management, process flow, UI design & documentation (BRD, Business case, SRS, FRS, non-functional docs, Gap analysis etc.) by discussion, walk-through, JAD, UAT, client visit etc. to build quality products (NOD, Nightingale EHR – Enterprise & Practice level clinical management EMR/EHR, Role-based Home Page, Patient Encounter (SOAP)/Chart mgmt., CPP, Lab, Pharmacy / Prescription(Rx), Medication/Immunization/Vaccine/Chronic Disease Mgmt., Scheduling/Calendar, Waitlist, HRM, Billing/Health-Insurance claims/payment (US & Canada), Billing Rule engine (SecureConnect), EDI/EDT, Reporting, Security, Export/import, Program group(PDG), Admin–Enterprise/security/clinical/user settings etc.)
• Prepared required artefacts (e.g. planning docs, WBS, impact assessments, change mgmt. logs, risk / issues log etc.)
• Worked with UI / Dev team to build prototype / wireframe to meet approved business / system requirements
• Conducted demo & training sessions for internal/off-shore teams (Canada, US, China, India) to resolve issues in time
• Worked as ‘Internal Auditor’ for ‘ISO & Nightingale Quality System’; audited individuals (through interviewing staff, investigation of software, systems, data, electronic records, docs), issue-track-close CAPA tickets (Corrective Action/Preventative Action) in order to correct/improve processes between departments such as Product Management, Product Development, Quality Assurance, Data migration, Implementation, Customer Support, Accounting/Finance, Marketing, Sales and interaction/workflow between the departments; and prepared audit reports for MR & higher-level management for 3 years; e.g. ISO Audit report on QSP4.2-2 Control of Records’
• Projects: Clinical apps like Nightingale EHR & NOD – EMR/EHR deployment, data-migration & application migration (from NOD to Nightingale EHR) / transformation for various doctors/clinics in US & Canada (e.g. AOHC-CA, CFDS-US, Dept. of Health, Nova Scotia); certification (OLIS-ON Lab Info. Sys. & OntarioMD 2014/CA, Meaningful Use-MU/US); Billing/Health Insurance, ISO-13485
• Project mgmt. methodology: Hybrid (Waterfall & SCRUM / Agile Management) (includes ‘Gating’ process); Team Size: 25+; Project Value (approx.): $20+ Million
• Technology used: GTW, Hibernate, PostgreSQL, Flash, HTML, Java, Windows, Linux, NetSuite, SharePoint, Assambla, HL7, XML, BI (Cognos, BIRT), CASE tools, MS Visio/Office, EHR/EMR, COTS (Exago, Ingage Patient, Dragon), Photoshop/Illustrator, Httpwatch, GOTO, ADOBE, Data Center etc.
• Training: Participated numerous in-house training conducted by local office & 3rd party such as Ministry of health / OntarioMD on various subjects (e.g. to Business analysis, Process improvement, Project Management, Electronic Medical Records, Electronic Data Transaction, ISO, SNOMED etc.)
• Award received: ‘Extra Mile Award’ (2012), ‘Cheers for Peers’ award (2013)
• Extra-Curricular Activity: Volunteer - United Way Canada project (2014); designated ‘Go To’ person (‘Buddy’ program)

Implementation Project Lead (Scrum Team Member) / Business Analyst

Confidential, Toronto, Ontario

Responsibilities:

• Acted as ‘Primary contact’ for various projects & clinics / health-facilities (e.g. North York Health Center)
• Interfaced with internal cross-functional/departmental teams, MOHLTC/OntarioMD/3rd party to ensure quality end-product (CMS/EMR) through SDLC, Agile Management / SCRUM, configuration & deployment of it meeting all required standards & protocols
• Followed ‘AGILE / SCRUM’ principals and methodologies to ensure on-time delivery of project deliverables
• Prepared ongoing progress report & conducted presentations to IT Director & higher-level management
• Demonstrated exceptional skills in collaboration, coordination & team-work with internal & external/off-shore teams (CIBER INDIA)
• Researched, analyzed, identified gaps, risks, recommended & documented clinical (CMS/EMR) & business/stakeholder/ solution/clinical/technical user requirements. Example: Achieved CMS 3.0 (2009) & 4.0 (2011) certification (OntarioMD) for CMS/EMR
• Led, mentored, coordinated & facilitated quality assurance, test planning, testing & tasks among QA & other group members
• Worked with UI / Dev team to build prototype / wireframe to meet approved business / system requirements
• Projects: EMR implementation, application transformation & data-migration for clinics such as North York Health Center, Morningside clinic, Dr. Finkelstein, Dr. Kapusta, Dr. Li, Dr. Dinardo, HIMMS
• Conducted demo & training sessions for internal/off-shore team & clients including providers & medical/admin staff

IT Project Manager

Confidential, Toronto, ON

Responsibilities:

• Planned, organized, provided direction, control & evaluated projects, business process/operation in line with IT/MIS infrastructure for 2 years
• Prepared required artefacts (e.g. Proj. charters, business case, Proj. planning docs, WBS, impact assessment, change mgmt. logs, issue log etc.)
• Prepared ongoing progress report on ‘Project Portfolio’ and conduct presentations to Executive Director and Board
• Worked with dept. directors including Finance, Quality to manage site-specific development/expectation/deliverables
• Managed teams to design, develop, & implement application, website, network, security, IS solution
• Developed and implemented policies and procedures for operations in general; also, to attain accreditation from Government of Ontario
• Developed ‘Cost-Benefit’ analysis, and controlled the budget & expenditures of the project; determined Risks/Issues & ‘Risk response plan’
• Other Roles: Member - IT Purchase Committee, FHT Steering Committee, Quality Management, IT & EMR Committee
• System/Network: Prepared ongoing progress reports on ‘IT/MIS Portfolio’ & conducted presentations to Executive Director / Board
• Ensured IT/MIS compliance with Local Health Integration Network (CW LHIN), Ministry of Health (MOHLTC)
• Performed cost-effective analysis, purchase & disposal of hardware/software
• Monitored, supported and maintained access and security of data/applications and infrastructure
• Led & managed teams to purchase, installation, application migration, configuration, administration, maintenance, training & user support:
• Applications including OS, peripheral & business/accounting/financial, fundraising, COTS - Client Info Management System CIMS 4.81
• Network/Internet: LAN ((Windows 2003), VPN (Smart System–VPN Checkpoint), Internet (BELL, SSHA)
• Remote Accessibility: COTS - Citrix, MobiKey, Microsoft Terminal Services; Email: MS Outlook, BELL Web Mail 4.0 (web based), ONE MAIL (Smart System – SSHA); Telephone/Wireless: Nortel Norstar, COTS - Tadiran Telecom System (Digital PABX, software enabled)
• Security: Software (COTS - Astaro Integrated Security, Norton, McAfee, Panda, Citrix Access Gateway / Password Manager etc.), Hardware (Bell, Cisco, Smart System VPN Check Point); Backup: Tape, HDD & CD/DVD; Website Management System/Intranet: Bell, COTS - WebPal, COTS - Bluewire Web Framework, COTS - Citrix Presentation Server
• Projects/Major Achievements: Brought transformation in IT Infrastructure through implementation of new Remote Access System for centralized ‘Client Information Management System’ (CIMS) and also the implementation of the followings:
• Upgraded overall Network Infrastructure including server, clients, disaster recovery, storage & power backup etc.
• Implemented ONE MAIL & internet/T1 connectivity through Smart System for Health Agencies (SSHA) hi-speed network connection (5 sites)
• Upgraded Web Content Management System (CMS) to enable web-based application/transaction
• Helped the institution to obtain outside funding including Ministry of Health (MOHLTC), Ontario and Central West Local Health Integration Network (CW LHIN), Ontario by participating in grant planning and proposal writing
• Implemented new web-based PABX Telecommunication System (Tadiran Telecom); new 1-800 number solution for Joint Etobicoke Transportation (JET) Service program (for 3 Agencies i.e. Etobicoke Services for Seniors (ESS), Storefront Humber and Confidential ); Unified Messaging System and remotely accessible voice mail system (for around 80 staff in total); Web Applications like Online registration system for events like Golf Tournament; Online payment system; improved web content mgmt.. system; online doc repository.
• Project mgmt. methodology: Waterfall (includes ‘Gating’ process); Team Size (Internal team): 5+; Project Value (approx.): $500K+
• Major Technology Providers: Smart system for health agency, BELL, IT Weapons, Route1, Citrix, DELL, HP, Microsoft

E-Health Specialist / Lead Business Analyst

Confidential, Toronto, Ontario

Responsibilities:

• Provided advice on IT/MIS/Web transformation strategy/policy, security management, disaster recovery, & service delivery
• Worked with internal cross-functional/departmental teams & MOHLTC/OntarioMD/NGO/3rd party consulting groups to analyze, interpret, & review project scope, business case, requirements, costs, time, priorities, risks & ongoing progress
• Worked with OntarioMD consultants to ensure proper implementation of Clinical Management System/EMR
• Reviewed and edited requirements, specifications, business processes and recommendations
• Conducted business and technical studies to align important business & IT strategies
• Ensured E-Health & related issues are identified, prioritized, tracked, reported and resolved in a timely manner
• Researched, identified, analyzed, recommended and documented healthcare specific solution, ASP based software, and hardware requirements through methodical interview & assessment procedure
• Assessed design, documentation and workflow of the CMS/EMR solutions through methodical interviews, JAD etc.
• Implemented portal / web-based information systems & healthcare specific business solutions
• Budgetary Control: Created budgets including Capital & Operational expenditure, Facility Operating & Overhead Cost, Operational plan etc. to generate government funding from Ministry of Health (MOHLTC), Ontario & other sponsors
• Worked with Policy & FHT implementation consultants (MOHLTC, OntarioMD) to ensure budgetary compliance
• Consultancy: Develop recommendation of business/IT/Network/CMS-EMR & Telecommunication for other organizations
• Projects: Assessment, development, transformation & implementation of IT solutions including ASP Clinical Management System (CMS/EMR), IT/MIS Infrastructure; New website, Intranet, Web content management system; Telecommunication System; Web portal for healthcare professionals including Doctors, NPs, RNs, Pharmacists, Dieticians etc.
• Project mgmt. methodology: Waterfall; Team Size (Internal team): 5+; Project Value (approx.): $1Million+
• Technology: Windows Server 2003 (Dell/HP), MS Share Point, .NET 1.1, 2.0, Microsoft ISA Server, DNS, COTS (e.g. Nightingale CMS/EMR, Bluewire Web Framework, MobiKey-Route1, Citrix Presentation Server 4.5/Access Gateway/CAAC/Password Manager), SQL Server, Active Directory, ASP, HTML, Java, PABX Phone server apps, Security (Astaro, PANDA, McAfee), SSHA - DSL & T1 connection; Storage (SAN/NAS/DAS)
• Major Technology Providers: Nightingale, SSHA, William Osler, UHN, BCI, Citrix, Bluewire, DELL, HP, Microsoft

Program Manager, Asian Centre for Management & IT

Confidential

Responsibilities:

• Developed various business-case proven programs including IT/E Commerce collaborated with foreign universities (total 3) in UK
• Managed & facilitated high quality learning at ACMIT by providing appropriate advising, on-time decision-making, effective program management and administration; developed policies, curriculum; and undertook different research and scholarly activities; mentored teachers on new technologies and software
• Supported and promoted the Center’s community building, networking, events, and public relations through press releases, academic fair and public outreach; Worked on community relations – speaking to parents, publicizing course curriculum, technology plan & progress
• Technology taught: SQL Server, Oracle, XML, HTML, Java Script, E-Commerce, MS Access, SDLC etc.

IT Project Manager

Confidential

Responsibilities:

• Prepared required artefacts (e.g. Project planning docs, WBS, impact assessments, change mgmt. logs, risk / issues log etc.)
• Planned & managed teams to ensure operational integrity of network infrastructure through budgeting, vendor selection, purchase (COTS) & maintenance of server/workstations/all hardware, Server, backup and core components to build a technology resource center
• Established a liaison committee for IT department & senior Management
• Planned and organized conferences and technology oriented open houses for stakeholders
• Assisted developing & implementing database applications (MS Access/Excel/VBA) using full SDLC procedure
• Ensured the operational integrity of network, server/workstations/all hardware, servers, operating systems, configuration, backup etc.
• Project mgmt. methodology: Waterfall; Team Size (Internal team): 5+; Project Value (approx.): $500K+

Project Lead

Confidential

Responsibilities:

• Developed/designed various IT training programs based on COTS app (e.g. courses on Oracle SQL, PL/SQL, Oracle Application Developer etc.)
• Supported and promoted the Center’s community building, networking, events, and public relations through press releases, academic fair and public outreach; publicizing course curriculum, technology plan & progress