SUMMARY

• 14 years of result oriented experience planning and implementing complex global IT programs and projects for IT digital & cloud portfolio.
• Extensive experience in driving technology projects to align wif business strategy and deliver measurable business value wifin IT finance, ecommerce, retail and related business disciplines utilizing Agile (Scrum), hybrid and waterfall development efforts for several fortune 500 clients - GE, Microsoft, Confidential, Confidential, Visa, Confidential etc.
• Experience and knowledge of on-premise and cloud based architecture for both front office (CRM, Digital initiatives and commerce) and ERP back office platforms.
• Self-starter wif a passion for solving business problems through innovative software solutions and excellent analytical, technical, organizational and creative skills.

TECHNICAL SKILLS

PgMP: PMI Certified Program Management Professional. License - 1891477

AWS Certified Solutions Architect: Associate. License - 5Y1PDMD1DM11Q734

AWS Certified Cloud Practitioner. License: 7QL9QMVCJM441H5Y

CSM - Certified Scrum Master: Scrum Alliance. License - 000308158

Scrum Product Owner: Scrum Institute Org. License 65447303729131

PMP: PMI Certified Project Management Professional. License - 1574144

CSSMBB: Certified Six Sigma Master Black Belt. License - 03129043508786

SAPM: Stanford Advanced Project Management Certified.

PMOC: Global PMO, Advanced Project Portfolio Management Certified. License - 14-1116E1-010087

SCJP: Sun Certified Java Programmer

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Technical Program Manager

Responsibilities:

• Involved in managing multiple web based and mobile projects for Medical Billing claims submission and Revenue cycle management utilizing AWS Cloud services platform.
• Managed project scope and created Project plans, Charters, Schedule, WBS and progress reports. Managed scope and risk wif a focus on business value.
• Utilized Agile scrum and hybrid methodology and managed sprints.

Confidential,Palo Alto, CA

Technical Program Manager/Sr. Project Manager

Responsibilities:

• Planned and executed large scaled multiple complex projects including Cloud ERP, Business Intelligence upgrade 7.5, Customer Information system, Deployment of Barracuda VPN, Symantec Antivirus centralized management projects.
• Excelled at creating detailed Project Plans, Charters, Schedule, WBS and progress reports. Managed scope and risk wif a focus on business value.
• Reported to CIO for Cloud ERP and BI projects. Collaborated wif strategic and tactical leads on regular basis and was responsible for driving the strategic roadmap.
• Managed project scope, work breakdown structure, tasks, risks, budget, schedules, resources, communications, procurement and quality assurance of assigned projects.
• Prepared program documents including program and project charters, business requirements, status reports, budget cost estimates, project schedule, feasibility studies, total cost of ownership reports, solutions proposal, executive project presentations.
• Presented and facilitated project kick offs, gate reviews, stakeholder communication and managed product backlogs.
• Performed risk assessment, and developed and updates risk register on an ongoing basis to identify, assess and mitigate all key project risk relative to delivery of projects' quality, timely completion; and managed expenses to ensure project success per business criteria and requirements
• Collaborated to capture metrics, define success criteria, prepared and coordinated project launches, ensured organizational readiness and production support.
• Created SOW, budgets, program charters. Involved wif efforts alignment and resource levelling (Fast tracking & crashing). Involved in expediting procurement (SOW & Contracts) and managed vendors e.g. Plante Moran etc.
• Utilized Agile scrum methodology and managed sprints for Business Intelligence projects.

Confidential, Foster City, CA

Sr. Project Manager/Program Management Consultant

Responsibilities:

• Managed program/projects for Corporate IT Digital Portfolio. Project type include VELT- Visa Exposure to liquidity tool, Revenue Planning Project, Cyber source - Integration wif Cloud Salesforce CRM, Data warehousing, Business Intelligence projects utilizing OBIEE, Tableau & ESSBASE.
• Solution oriented focus on program financials, scope, benefits, quality, schedule, budget, procurement, funding, risks, and dependencies. Excelled at managing budgets, POs (SOWs, etc.)
• Planned and managed sprints for VELT and BI projects.
• Oversee the day-to-day aspects of key initiatives, including management of scope, schedule, and financial aspects of the initiative. Ability to think strategically and execute tactically, a persistent attention to detail, and a high level of comfort in working wif numbers.
• Developed strong collaborative relationships wif the product, business, technology, communication and leadership teams to ensure successful execution and delivery of strategic initiatives. Managed roll-up of the IT portfolio of key initiatives on a monthly basis and escalated decisions needing executive attention. Created Portfolio performance reports on a bi-weekly and monthly basis.
• Created SOW, Budgets, Program Charters. Involved wif efforts alignment and resource levelling (Fast tracking & crashing). Involved in expediting procurement (SOW & Contracts) and managed Vendors e.g. PwC, Infosys and Cognizant.

Environment: BI tools such as Tableau, ETL, Jira, SharePoint, Rally, Agile, VFT, VFM, Confluence, MS Office Suite.

Confidential, San Jose

PMO Technical Program Manager

Responsibilities:

• Worked wif UX team, web developers, software providers, and all external partners to implement and test data and website enhancements. Responsible for managing the navigational and interaction design of the websites, mobile sites in accordance wif brand guidelines and e-commerce design UX best practices.
• Acted as a Scrum Product Owner as well as Scrum Master and created and managed product backlog, created and prioritized user stories, managed sprints & facilitated scrum requirements workshops.
• Prepared regular Executive reports of project status, timelines. Owned & drove the technical roadmap for program management metrics.
• Managed scope, quality, budget, schedule, procurement, risks, dependencies, and drive issues to resolution.
• Conducted project Kick-Off, BRD/FRD walk thru, drive Go-No-Go for SIT, Test plan approvals & milestones.
• 15-20% improvement in time to Launch; Average Program duration cut by 15%

Environment: Java, JavaScript, HTML5, CSS, Jira, SharePoint, Agile, Rally, Confluence, MS Office Suite.

Confidential, San Jose

Sr. Product/Program Manager

Responsibilities:

• Project types include Digital Space Portfolio and Cloud Projects: Confidential Here Redesign, Homepage Campaigns, and Marketing landing pages, click through, Microsites, Banners, & mobile development projects.
• Excelled at running successful A/B Test projects for Latin America Confidential (Mexico, Costa Rica, Colombia and Brazil websites.) To drive traffic to Emerging markets and generate leads from the visits on landing pages, email and call-to-action (CTA, Sign Up buttons).
• Acted as a Scrum Product Owner as well as Scrum Master and created and managed product backlog, created and prioritized user stories, managed sprints & facilitated scrum requirements workshops.
• Collaborated wif Localization team for Latin America program and was involved wif release management.
• Proven Ability in sprint planning, story execution, daily scrum meetings for ongoing program.
• Worked wif internal cross geographical and cross-functional teams (design, content, editorial, web development, localization, external marketing agencies, SEO) to scope and define the requirements.
• Responsible for planning and executing the completion of new technology training programs for technical training audiences (Software Engineers from Brazil and Argentina) in SJ Campus.
• Managed Web development on Cloud platform, sites were hosted on EC2 instances, shared and distributed data on S3, distributed database management wif Simple dB/RDS and met content capacity demands.
• Average Program duration cut by 15%; 20% improvement in productivity time to Launch.

Environment: Java, JavaScript, HTML5, CSS, Jira, SharePoint, Agile, Rally, Kanban, Confluence, MS Office Suite.

Confidential, New York

(Senior Software Consultant)

Responsibilities:

• Acted as a Scrum Product Owner as well as Scrum Master and created and managed product backlog, created and prioritized user stories, managed sprints & facilitated scrum requirements workshops.
• Excelled at planning and managing scope, benefits, budget, risks and issues of the program.
• Facilitated sprint planning, daily Scrum meetings wif developers, architects and testers.
• Managed product backlog, stories & planned risk mitigation strategy. Facilitated requirements workshops.
• Excelled at conducting comprehensive analysis on account creation, role management, provisioning and De provisioning accounts for autantication and authorization of the users and Access Management IAM.
• Designed and written SQL queries for troubleshooting, data validation, QA testing and reporting.
• Responsible for managing scope, planning, tracking, change control, aspects of the program.
• Proven ability in managing program plans for deliverables, reporting, issues and risks.
• Programming in C and writing SQL queries.
• Planning, Estimation and Scheduling of tasks and driving project lifecycle from concept till Launch.

Environment: SQL, HTML, CSS, JavaScript, Rational Rose, C, & Java.

Confidential

Technical Engineer (FTE)

Responsibilities:

• Excelled at SQL queries and creating Business Requirement documents. Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Workflow Diagrams and Activity Diagrams using MS Visio.
• Conducted walk through sessions for BRD and Use Cases wif stakeholders and development teams.
• Excelled at SQL queries and creating Business Requirement Specifications using Rational Requisite Pro.
• Designed the look-n-feel of the application through Mock-up forms for better illustration.
• Excelled in writing SQL queries and basic java programming.
• Developed use cases, activity diagrams and sequence diagrams. Documented business requirements.

Environment: Oracle, Java, Rational Rose, Visio, Word, Access, Excel, RUP, MS Project & SQL.