SUMMARY:

• Proven Senior Technical Project / Program Manager (PgM)
• Responsible for teh overall direction, coordination, implementation, execution, control and completion of technology programs and projects ensuring consistency wif company strategy, IT standards, IT architecture and IT department commitments
• Big Budget Experience / Application and Infrastructure / Disaster Recovery
• Methodologies include Scrum Kanban, Scrum Agile, Continuous Delivery and Waterfall
• Experience in leading teh delivery of service - based technology solutions
• Experience managing large projects wif onshore / offshore and third-party vendors
• PMP, Agile, Green Belt and currently in teh process of getting SAFe Certification

TECHNICAL SKILLS

TECHNOLOGY SUMMARY: Technical: MS Office Suite, Office 365, MS Project, MS Project Server, Data Modeling, Business Objects, Oracle, PeopleSoft, SAP ERP, Informatica, Teradata, Visual Basic, Crystal Reports, Java, HTML, XML, UNIX, UML, OLAP, IBM, DB2, Ab Initio, Brio, MS SQL, BOXi, JAVA, LDAP, Weblogic, IPlanet, Test Director, Clear Case, Active Directory, COSMOS, SourceSafe, SharePoint, Active Directory

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential

Responsibilities:

• Overall accountability of project scope, project budgeting and cost reporting, and ensures completion of projects while meeting quality, schedule and cost objectives using teh organizations standard processes
• Project liaison between IT partners, Client organizations and IT leadership
• Strong problem solving, negotiating, influencing, facilitation, organization, prioritization, decision making, and conflict resolution skills
• Responsible for estimating, scheduling, coordinating, assigning resources, ensuring project funding is secured, and assisting and recommending business solutions/alternatives for projects
• Issues reporting to all levels wifin teh organization
• Supporting teh growth of teh Analytics Center of Excellence by halping achieve key performance objectives wifin Technology and Field Operations
• Drove teh delivery of an incremental 10% reduction in Service Call Truck Rolls through Predictive and Proactive Analytics using AI and Machine Learning
• Built new reporting and analysis tools leveraging Cox’s current and future reporting infrastructure to display model performance and visualize KPIs
• Created models using advanced analytical techniques to automate decisioning, measure performance, detect anomalies, and reduce transactions
• Creating compelling visuals to represent complex models/KPIs to convey key narratives wifout written/verbal explanation
• A single point of contact owning teh engagement, resources, and deliverables
• Data Management & Data Migrations and Infrastructure Projects

Sr. UX Lead Project Manager

Confidential

Responsibilities:

• Helping Companies Translate Business Goals to Reality
• Experience working wif web-based initiatives like Cloud Portal and Business Center
• Managed a program calendar dat covers all of teh overlapping projects UX is supporting so we can get a better view as to our availability to take on extra work and scope changes
• Deep understanding of digital trends and environments
• Understood teh end-to-end digital production process
• Managed reviews, approvals, feedback and input from multiple stakeholders
• Delivered continuous improvement, using Agile and SAFe methodologies
• Coached people into becoming better project managers and people managers
• Gateway between business, creativity, and technical stakeholders
• Evaluated and executed new product integration and market opportunities where UX was used to deliver differentiated value to customers and partners
• Successfully deployed enhancements to ASAP Platform, Sales Tools
• Manage teams’ iterative schedules using MS Project. Focused on driving teh team to accomplish teh end-product. Provided mentoring and technical guidance and drove cross-functional initiatives wif key partner organizations (e.g., product marketing, pricing, technical field enablement, sales specialists and specialist systems engineers)
• Established and implemented teh necessary KPIs, analytics and operating reviews to ensure successful program execution, investment outcomes, product releases, product performance and customer adoption. Lead face to face status reviews wif upper leadership regally

Infrastructure Project Manager (Contractor)

Confidential, Atlanta GA

Responsibilities:

• Project Manager of complex, high value software and Infrastructure projects.
• Proficient in teh use of teh Microsoft Office products: Outlook, Word, Excel, PowerPoint, Visio, and Microsoft Project. Strong written and oral communications.
• Ability to identify & negotiate solutions to address project challenges and improve processes
• Comfortable challenging ideas and working wif disparate groups to bring about consensus. Able to handle ambiguity in teh project wifout losing focus. Able to perform wif minimal direction.
• Familiarity wif Clarity and similar project portfolio management tools. Significant understanding of technical environments and ITIL methodologies.
• Enforcing adherence/compliance to teh Quality Manual standard and procedures
• Proven ability to lead large/complex matrixed teams from many different internal groups and different locations. Drove results through task coordination, handoffs and overall delivery of solution. Multiple Infrastructure Projects.

Client Deliver Manager Confidential Cricket

Confidential

Responsibilities:

• Responsible for supporting large enterprise accounts while managing client relationships and senior-level technical personnel; a strong communicator, hands-on, has strong technical understanding, comfortable working under pressure and has ITIL experience
• Supervise incident management, change management, problem management, and network optimization projects, Agile methodologies
• Customer communications; primary interface for all customer issues, big budget management
• Managed implementation and optimization projects
• Lead Customer Service Reviews (weekly, monthly, quarterly); generate reports (SLA and operations)

Confidential

Sr. Program Manager

Responsibilities:

• Software development wif Verification and Validation (V&V) experience, DAS, BSS and OSS
• Reliability, Availability, Maintainability and Safety (RAMS) experience
• Experience managing team schedules using Microsoft Project & SharePoint
• Strong Project & Program Management Skills
• Demonstrated excellence in schedule and budget management
• Self-motivated and directed, requiring minimal supervision for successful assignment completion
• Stayed wifin financial budgets and involved all teh right people; provided Millions in savings
• Responsible for front door and end-to-end program management - Accruals & reconciliations
• Consulted wif internal and external clients on business goals, tools, strategies and best practices
• Directed team activities and interacted wif other project / program managers to ensure alignment of project goals and progress wif client needs and priorities
• Utilized knowledge of business, industry and technology to incorporate business process improvements into teh organization; advocated for adherence to standards
• Created and provided financial metrics and measurements to track performance / compliance
• Responsible for program/project management, finance validations for portfolios, ITRRs, and client funding letters and IT projects; obtained VP and Executive Director Approvals for each
• Performed Portfolio Project Management and project accruals reconciliations
• Experience in managing stakeholders; demonstrated ability to manage project risk

Senior Program/Portfolio Management/Project Mgmt

Confidential

Responsibilities:

• Responsible for managing Business Intelligence, Data Modeling and Data Warehousing development program utilizing professional services methodology
• Directly responsible for program/project planning, project recovery, assessments, team mentoring
• Facilitated feasibility studies to determine demand, success ranking, and stakeholder interest
• Authored project documentation using tools such as MS Project Server
• Responsible for development of process inventories, process maps, and test plans
• Planned and supervised activities for multiple infrastructure and support projects
• Responsible for planning and facilitating JAD sessions wif teh offshore team members
• Responsible for planning contingency and disaster recovery planning and execution
• Complied wif technology and corporate governance elements of Sarbanes-Oxley

Sr. Technology Director

Confidential

Responsibilities:

• Provided overall leadership of teh BI/DW PMO LEAD and directed technology efforts to ensure continuous development and execution of technical strategies; experience wif ITIL recommended processes, procedures, tasks, and checklists
• Managed Program Budgets of over $70M
• Managed a program team of 25+ Project Managers and 5 Business Analyst
• Developed a master project plan dat provided guidance for teh entire program
• Responsible for all aspects of teh organization’s information technology BI/DW PMO and systems
• Responsible for SAP ERP Conversions, Informatica ETL, MSP planning and execution
• Managed project risk; provided communications to upper leadership
• Procured and installed MS Project Server to manage and track progress against project plans, business timelines, and changing priorities
• Provided vision and leadership for developing and implementing information technology initiatives

Sr. Project Manager BI / EDW (Consultant)

Confidential, Alpharetta GA

Responsibilities:

• Responsible for Full data warehouse life cycle development and deployment; managed new integration (Corporate Merger) rollout for COSMOS; led business intelligence and enterprise data warehouse integration
• Managed a team of over 14 BOXI Systems Administrators and Developers
• Responsible for project planning, project recovery, assessments, project mentoring, project leadership, and program management office
• Scheduled and facilitated significant project meetings (JAD facilitations)
• Planned and supervised activities for multiple Infrastructure and support projects

Confidential, Chicago IL

Sr. Project Manager BI / EDW

Responsibilities:

• Sr. ERP Project Manager for Business Objects XI (BOXI R2) Implementation project; responsible for new rollout for business intelligence, enterprise data warehouse, ODS and infrastructures
• Managed a team of over 4 BO Systems Administrators and over 14 BO Report Developers
• Managed vendor selection and contract negotiations
• Procured Wintel Servers/Business Objects Software applications
• Responsible for contingency and disaster recovery planning and execution
• Managed in-house development of SDK, PIK Migration tools
• Responsible for teh solutions architecture design (Visio, use case, ERWIN)
• Managed and facilitated significant project meetings (JAD facilitation)
• Planned and supervised activities for multiple Infrastructure and Support Projects

Confidential, Herndon VA

Sr. Infrastructure Project/Program Manager BI (Consultant)

Responsibilities:

• Managed multiple projects and responsible for matrix resource management.
• Developed contingency infrastructure for BI Systems.
• Procured & installed 35+ Wintel Servers.
• Responsible for contingency and disaster recovery planning and execution.
• Managed a team of over 14 BI/BO Systems Administrators.
• Managed teh technology and corporate governance elements of Sarbanes-Oxley effort.
• Responsible for new rollout for business intelligence and enterprise financial data warehouse.
• Responsible for solutions architecture design, Visio diagrams, and use cases.
• Designed and facilitated significant project meetings (JAD facilitator).
• Planned and supervised activities for multiple infrastructure and support projects.