SUMMARY:

• Over 18 years of experience spreading across Infrastructure and technology stack engineering support, Production and Environment Support Mgmt., Automation Strategy, requirement analysis, Application design, development and Technical Program Management.
• 9 years of experience as Program Manager managing large scale business critical production and environment support book of work.
• 11 years of working experience in Securities, Fund Services, Investor Services and Transfer Agency Business of Citi across Canada, INDIA, Singapore, London and USA.
• Designed and developed Project document templates based on AGILE methodology.
• Well demonstrated skills in Automation, Service Delivery, Process improvement, budgeting, optimization and resource management.
• Facilitated Agile adoption Retrospective for the organization wif the leadership and guided teams wif outcome resulting in enhanced performance
• Successfully managed transition of 20+ applications to 24X7 ITIL and Automation driven Support model.
• Experience in managing teams located multiple locations globally.
• Well demonstrated in analyzing the scope of automation, design and implementation of monitoring, tracking, reporting and publishing tools.
• Defined and managed user stories for each sprint, release and backlog in JIRA following Agile Methodology, along wif workflow management for TEMPeffective tracking
• Experience in gathering and analyzing business requirements by closely working wif technology and business stakeholders from Client organization.
• Successfully implemented the ISO 20000 quality guidelines in Programs and passed quality Audits for ISO 20000 accreditation.
• Involved in managing the stakeholders expectation and showing the progress of the project via Steering Committee meetings dat includes showing the velocity and sprint burn - down charts via JIRA
• Defined and managed user stories for each sprint, release and backlog in JIRA following Agile Methodology, along wif workflow management for TEMPeffective tracking
• Hands on experience and SME knowledge of Netik ETL tool, BizTalk server and .net.
• Setup and managed L&T Infotech operations center in Belfast (UK), which is projected as a near shore center for European clients.
• Over 14 years of working experience at onsite like UK, Canada and U.S.A

TECHNICAL SKILLS

Programming Languages & Scripts: Visual Basic, VB Script, Java Script, Java, VB.NET, C#, COBOL, HTML, XML

Operating System: Linux, Windows

ETL Tools: BizTalkServer2000, Netik interchange, AbInitio

Monitoring/Tracking Tools: HP SiteScope/BAC, BMC Remedy, RTView, ITRS, VirtualTech, ServiceNow, Tango, IManage, JIRA, HP Quality Center

Other Tools / Packages: Microsoft Office project, Microsoft Office Visio, Microsoft Visual SourceSafe, Merant, SVN, Macromedia Dream weaver, TOAD, Forte, Kawa, Rational Rose, Erwin, SharePoint, Autosys, Crystal Reports, Supported Actuate and Microstrategy Applications

Database: Oracle, Microsoft SQL Server, DB2

PROFESSIONAL EXPERIENCE

Confidential

Engagement Manager

Responsibilities:

• Played as a delivery manager role for Citi Compliance and Retail Risk portfolio applications.
• Plan and provide right support for application roll out.
• Manage client escalation and client management
• Assigned tasks among development team monitored and tracked progress of project following agile methodology using JIRA as a tool
• Mentoring the team to understand the benefits of Agile methodologies and acceptance of the same at various organization levels
• Assess the infrastructure needs dat includes software, hardware for Retail Risk portfolio applications.
• Plan and implement the tech mandatory activities like to migrating the applications from AIX/Solaris to a strategic platform RHEL, migrate from physical servers to cloud environment, Oracle to ORAAS etc.
• Co-ordinate for change and release management.

Technologies & Tools: Unix, Oracle, Oracle Glodengate, Java, Peoplesoft

Confidential

Engagement Manager

Responsibilities:

• Played as an engagement manager role to manage Unitrax Production and Acceptance (UAT) environment support. Responsible for the deliverables.
• Provide the solutions for resource optimization and implement in order to provide One million Canadian Dollars reduction from operational cost.
• Prepare the onsite to offshore transition plan and execute
• Plan and manage to support new client onboarding
• Status reports and milestone reviews
• Manage client escalations and client management.
• Automate the Change Management workflow, Incident & problem tickets workflow in BMC Remedy.
• Migrate monitoring automation from HP Sitescope to BMC Remedy.
• Monitoring BAU operations and step in as and when it is required.
• Resource management

Technologies & Tools: Unix, iSeries (AS400), DB2, Java, EGL, SharePoint, HP SiteScope, BMC Remedy, iManage

Confidential

Global Operations Manager

Responsibilities:

• Played as a Global Operations Manager role for Century Production & FSR UAT environment support engagement where team located globally (Singapore, Chennai, Mumbai, Belfast and US).
• Responsible for deliverables and quality standards.
• Responsible to transition the project from Citi to L&T, and increase the scope by adding new applications to support.
• Responsible to automate the monitoring and all repetitive tasks. And migrate monitoring checks from one datacenter server to another datacenter server.
• Run governance calls and handle the client escalations.
• Web Design for the Prototype to get clients approval for GUI
• Involved in requirement study, design and programing of Kit Maintenance module.
• Involved in developing a utility for the synchronization of data between multiple laptops and a central server using DTS Packages in SQL Server.
• Involved in code review and testing
• Responsible to gather the business requirements
• Design and develop an utility to upload XML data into database using DOM objects.
• Preparation of Screen Layouts and documentation
• Created schemas for XML, ports, channels, functoids etc., which are related to BizTalk Server.
• Involved in code review and testing

Technologies & Tools:SQL Server 7.0, Microsoft Transaction Server (MTS), COM/DCOM, Active Server Pages (ASP2.0), VB Script, Java Script, HTML, XML, DOM