SUMMARY

• Accomplished, integrity - driven, lean-focused Project Manager highly regarded for utilizing technology to support business objectives. Recognized as a leader wif over 20 years of management, analysis, and system development lifecycle (SDLC) experience, including requirements gathering, technical design, testing, implementation and configuration.
• Verifiable track record of managing complex projects while delivering on time, under budget and above expectations. Practiced in clarifying business requirements, performing an analysis between goals and existing procedures, and designing process improvements to increase productivity and reduce costs. Outstanding presentation and communication skills, understanding business requirements to cross-collaborate and increase profits.
• Proven ability to learn new systems and technologies and quickly attain expert level in functional and technical support.
• Managed global enterprise projects.
• Implemented several Audit and Corporate Legal systems while acting as liaison between vendors and internal customers.
• Reviewed existing business processes to identify inefficiencies, and applied lean tools recommended new workflows and new processes to enhance operational efficiency.
• Trained and mentored new and existing staff members in support tasks, and served as primary contact for support, methodology, and compliance questions.
• Functioned as lean team lead and practitioner for a global process improvement effort to improve numerous processes impacting organizational productivity.
• Reviewed all release submissions for compliance to documented process, validated content of all release-related documentation, and obtained client approval on all release submissions.

CORE COMPETENCIES

• Customer Focused
• Innovation
• Process Improvement
• Design Specifications
• Relationship Management
• Cross-Team Collaboration
• Performance Development
• Risk and Compliance
• Data Analysis
• Software Development Life Cycle
• Self-Starter
• Problem Resolution
• System Configuration
• Project Scope
• Lean Practitioner

PROFESSIONAL EXPERIENCE

Confidential, Camp Hill, PA

Capability Manager/Project Manager

Responsibilities:

• Plan, organize and control teh day-to-day operation of teh project, including budgetary oversight and optimal resource utilization. Direct corrective action as needed to maintain teh viability of teh program, report to teh executive team/sponsor/steering committee on teh progress, business impacts, and strategies around teh project(s).
• Work wif stakeholders to frame out delivery strategy and approach. Organize, plan, and maintain delivery roadmap consisting of cross-functional activities/projects.
• Work wif stakeholders to assemble backlogs. Lead solutions or teams in teh development and maintenance of comprehensive plans.
• Work wif Executive Sponsor and other management as required to achieve teh delivery objectives. Acquire understanding of teh value proposition of teh capability/technology. Understand customer commitments and regulatory requirements.
• Leverage industry leading Lean and Agile practices and audit requirements. Support and contribute to teh improvement of delivery methods, security, and practices.
• Utilize IBM Rational Team Concept (RTC), Clarity, and other project systems per client requirements.

Confidential, PA

Senior Enterprise Performance Analyst/Systems Integrator

Responsibilities:

• Project Manager and lead implementer for global implementation of Customer Relationship Management (CRM) solution for global sales force, including creating a vendor relationship to conduct requirements gathering, capturing as-is process flows, analyzing pain points and areas for improvement, and designing to-be process and workflows integrating existing process wif Salesforce tools and solutions.
• Develop and maintain project plan for CRM Project.
• Developed SharePoint program status sites for senior management.
• Design and deploy custom SharePoint 365 solutions.
• Management of EDI implementation project to allow largest customers to communicate electronically wif our systems.
• Data extracts and analysis to reconcile and validate data between two ERP systems for deployment of new KPI dashboards.
• Review and recommend vendors for multiple project phases.
• Created SharePoint 365 replacement site including KPI dashboards, Project Management Tracking tools, and team collaboration sites.

Confidential, Harrisburg, PA

Senior Business Systems Analyst/Project Manager/Lean Team Lead

Responsibilities:

• Functioned as primary functional and technical contact for TE Law Department and Internal Audit Systems.
• Reviewed existing business processes to identify inefficiencies and applied lean tools recommended new workflows and new processes to enhance operational efficiency.
• Trained new and existing staff members in support tasks, and served as primary contact for support and compliance questions.
• Functioned as lean team lead and practitioner for a global process improvement effort to increase organizational productivity.
• Served as team mentor for methodology and software development lifecycle (SDLC), and managed all phases of SDLC for testing, including planning and executing unit, integration, and user acceptance testing.
• Functioned as risk and compliance team representative on teh project methodology review board, reviewed assigned systems and applications for audit compliance, and performed Sarbanes-Oxley compliance assessments on Law Department systems.

Confidential, Harrisburg, PA

Configuration Manager/Consultant

Responsibilities:

• Managed software release process from development phase through release to production, and provided input during all phases of project lifecycle to validate compliance to release process.
• Reviewed all release submissions for compliance wif documented process, validated content of all release-related documentation, and obtained client approval on all release submissions.
• Collaborated wif quality assurance/testing manager to verify software changes were ready for production.
• Managed deployment schedule, coordinated deployment resources, updated configuration management databases, and provided release management reports to client management team upon request.
• Chaired teh weekly change management board meeting, periodically reviewed change management process and best practices to determine if changes were warranted, and maintained organizational adherence to change management policies and processes.
• Handled procurement and licensing of hardware and software, and monitored third-party software versions and licensing requirements to verify compliance.
• Played a key role in production infrastructure project, taking system from a flat to an enterprise architecture.

Confidential, VA

Consultant/Senior Business Analyst

Responsibilities:

• Designed call flow for automated voice response system for Virginia Tax Amnesty program in teh Department of Taxation.
• Managed relationships wif telecommunications provider and subcontractors.
• Worked wif Department of Labor and Industry to determine business requirements for proposed Unemployment Compensation Tax Services System.
• Performed gap analysis between original “wish-list” and actual system requirements.
• Collaborated wif data modeling and development teams to reconcile requirements wif technical architecture.
• Created workflows and storyboards for teh proposed new system.
• Generated reports to facilitate incident tracking and to update quality assurance database for teh Unemployment Compensation RAMS system.
• Assisted project management team in procuring long-term accommodations for project staff.
• Reconciled and reported project billable hours to project management staff.
• Collaborated wif Department of Transportation to determine business requirements and system design for proposed system enhancements to teh driver and vehicle services website.
• Designed screen mock-ups of proposed changes, and performed system testing and tracking of testing incidents.
• Created client documentation deliverables, including business requirements, business design, testing results, and implementation analysis.
• Prepared for and participated in presentation to customer focus group sessions.
• Created test data to assist in testing DB2 upgrade for teh management administrative and reporting system.
• Executed system test batch runs and verified output.

Consultant/Senior Business Analyst

Confidential

Responsibilities:

• Analyzed and researched issues reported by end users to teh Statewide Child Enforcement Tracking System (SETS) Help Desk.
• Covered all subsystems, wif a primary focus on centralized collections and disbursements, receipts and tracking, financial corrections, locate, enforcement, and support establishment.
• Reviewed database information and COBOL source code to determine if issues were system issues or user issues.
• Provided training to teh Help Desk team and other teams throughout teh SETS project.
• Served on application support team created by senior management to address daily production issues relating to batch processing, and centralized collections and disbursements process.
• Provided expertise and assistance to all members of teh project staff and senior project management.
• Liaised for third-party providers of centralized collection activities.
• Maintained production batch schedule and batch sequencing database.
• Assisted teh batch coordinator in preparing batch on-call schedule and coordinating regular batch team meetings.
• Developed, modified, reviewed and tested programs, debugged program aborts, and monitored interdependencies of programs wifin batch run.
• Developed jobstreams, sorts, and report, and controlled batch process job flow.
• Designed, developed, tested, and implemented change controls requested by client.
• Resolved production incidents as a member of teh on-call batch support team.
• Managed mass storage space allocation for production and multiple test environments.
• Assisted wif daily reconciliation of county financial information.

TECHNICAL SKILLS

Customer Relationship Management: Salesforce.com

Configuration Tools: Team Foundation Server, Remedy Change Management

Databases: Microsoft SQL Server 2012, MySQL, Oracle

Languages: COBOL, ECL, SQL

Hardware: PC, IBM Mainframe, Unisys Mainframe, Linux Server, Android devices

Project Management Methodologies: Waterfall, RUP, SDLC, Lean/Six Sigma, Agile

Project Management Solutions: Rational Team Concept (RTC), Clarity

Platforms: Expert proficiency wif Windows 10/8/7/Vista/XP/9x/2000, Windows Server 2016/2012/2008

Software: Secretariat, GEMS, TyMetrix/T360, Ariba Contract Management, CPA Memotech, TeamConnect - Matter Management, AutoAudit; IFS; Visual Studio 2017; SharePoint Designer 2013

Business Intelligence: Crystal Reports, Business Objects, SQL Server Reporting Service (SSRS); SQL Server Integration Services (SSIS); Microsoft Power BI

Utilities: IIS, BEA Weblogic, BEA AquaLogic Portal (formerly Plumtree), Apache Tomcat, Microsoft SharePoint Administration and Design, Microsoft Project, Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Visio, Bizagi, SQLPlus, Corel Word Perfect Suite, Lotus Notes, BMC Remedy AR (Support and Change Management Modules), Macromedia Dreamweaver, WordPress, Q/EDitor Plus Unisys mainframe editor, Programmers Advanced Debugging System, Redmine, Notepad++

Operational Systems: Ariba Contract Management, CPi (Intellectual Property Management System), GEMS (Entity Management System), Bridgeway Secretariat and eCounsel, CPA Memotech Intellectual Property Management System, TyMetrix T360 (Legal Matter Management and Invoicing)