PROFESSIONAL EXPERIENCE

Program Manager/Scrum Master

Confidential, San Jose, CA

Responsibilities:

• Manage development of Confidential virtual services products with cloud services platform as the base under the network orchestration program. i.e.; Secure Agile Exchange, Vbranch, SD - WAN and Vlauncher
• Led a team of 55-60 people; 40-45 Software Engineers: 15 - 20 Quality Assurance Engineers; 5-6 user interface designers, 1-2; Technical writers using JIRA and Rally platforms
• Develop overall program plan with associated critical path analysis and work breakdown structures
• Develop Statement of work (SOW) and Program scope to define the work activities,deliverablesand timelines
• Work with the product managers, design teams, Engineers and cross functional teams to ensure product requirements are clearly defined, resources are clearly identified and dedicated to the release deliverables
• Manage stakeholders communication
• Manages interdependencies between component projects within the network services orchestration program
• Facilitate scrum meetings including daily stand-up using, backlog grooming, sprint planning, demo and retrospective meetings
• Identify risk and create mitigation plans to reduce them in a proactive manner
• Track and report team’s progress and performance to leadership on a weekly basis using JIRA i.e., velocity, burndown, feature completion for multiple projects under the NSO program
• Manage and track daily progress of deliverables through the tracking tool JIRA
• Facilitate weekly bug scrub meeting by utilizing JIRA as a defect tracking tool for all the projects within the NSO program
• Coordinate and manage code releases and shared APIs with other cross functional IT groups
• Work with Delivery Manager(s) to provide resource recommendations, assist in creating product roadmap, planning, maintaining the metrics, reviewing sprint goals and suggesting measures as needed
• Coach team members on an ongoing basis on agile/scrum standard methodologies and assist with improving metrics
• Facilitate scrum meetings, improve team’s productivity by coaching agile best practices and removing impediments as soon as they occur
• Maintaining project data in key project management tools for assigned projects (JIRA, Confluence, Rally, wiki, box sync)
• Work with the product owners to maintain focus on the product backlog and prioritize resolution of defects using JIRA in an efficient and timely manner
• Mentor and coach the product managers on processes where needed as scrum gaps allow
• Enact change and continuous improvement increasing the productivity of scrum teams and the quality of deliverables

Program Manager/Scrum Master

Confidential, Long Beach, CA

Responsibilities:

• Manage end to end implementation of strategic and enterprise IT projects i.e. System enhancement projects for care management, utilization management, enrollment, claims and new client implementation
• Manage and track daily progress of different project initiatives on a daily basis at program level and remove obstacles as they occur
• Develop program plan and work with engineering teams to ensure release milestones are achieved
• Facilitate stand-up meetings, sprint reviews, retrospective and demo sessions during each sprint
• Facilitate product backlog grooming and ensure product backlog is prioritized by the product owners per program release timelines
• Own enforcement of the rules of the agile practices and process; help educate the team on agile process related concerns
• Provide weekly status updates to stakeholders on roadmap changes, release impacts, and overall progress on a weekly basis
• Track program level risks and issues and remove impediments
• Provide guidance and direction to project managers for reported issues and challenges and escalate/resolve in an efficient manner
• Facilitate meetings and work with cross functional teams i.e. technical and business specialties for data warehouse, business intelligence and data teams to identify data gaps for claims and enrollment related projects
• Work with data teams to identify data mapping and source of truth for lines of business used across different health plans for CA, UT, FL and Ohio
• Work with finance, billing and procurement for managing project budget, compare financials and reporting
• Work with product owners, physicians, case managers and nurses to support business development on projects by implementing processes, protocols, policies, solutions per sprint basis
• Identify, manage and escalate risks and issues and develop actionable risk mitigation strategies and monitor metrics
• Manage a team of business analyst, software engineers, software testers and external vendors on site and offshore to ensure timely project delivery and within the allotted budget
• Ensure all development and testing tasks are accurately updated in the JIRA tool during each sprint
• Maintain and update agile artifacts and information radiators to ensure accurate and transparent communication of progress in JIRA board
• Manage cross functional teams i.e. design, engineering, implementation, finance, legal, sales and marketing for product development
• Identify improvement opportunities and look externally for best practices to increaseteam’s velocity
• Effectively communicate project status to product owners, sponsors, team members, and other stakeholders in a clear and concise fashion
• Provide situational leadership to advise and lead scrum teams on agile values, practices and processesand ensure that it is fully functional, productive, and focused on the Sprint goal

Program Manager/Scrum Master

Confidential, CA

Responsibilities:

• Manage multiple, simultaneous technical projects for the the care management and document automation programs with competing priorities from inception to through completion and transfer to Operations
• Develop, execute and control program level schedules, issues, risks, communications, resource plans and other deliverables necessary to setup, execute and control the program
• Track scope, cost, resources, task management and quality making sure deliverables are met on a timely manner
• Interact, manage and provide guidance to project managers working on the care management program
• Manage interdependencies between component projects within the program
• Establishes and participates in program level governance and steering committees
• Lead the Program Management Office (PMO) to drive standards, consistency and best practices throughout the program
• Provide accurate status reporting and handle escalations to the program sponsor and other stakeholders
• Understand the holistic financial picture and is responsible to provide accurate financial reporting
• Develop program charter and scope to define the work activities,deliverablesand release milestones
• Work with product owners on an ongoing basis to educate on agile practices and ways to maximize ROI and meet objectives through agile development
• Facilitate agile ceremonies i.e.; sprint planning, sprint review, bug scrub, backlog grooming and retrospective meetings, remove impediments and ensure a continuous flow of incremental business value
• Monitor JIRA tool to review user/technical stories and provide guidance for ill-defined user stories
• Conduct bi-weekly meetings with the senior management, to ensure timely and consistent communication to stakeholders on program level progress
• Track and maintain budget for end to end project management, scoping and requirements through implementation and deployment
• Compile a complete and accurate estimate of project hours, duration, tasks and required resources
• Develop strategy and coordinate across business and technical teams to ensure project meets strategic objectives
• Provide leadership, direct project activities, manage risk and change control process, and communicate status to senior management
• Manage defects in quality center, during the testing phase and ensure defects are prioritized and resolved in a timely manner
• Serve as the principal liaison between business users i.e. medical doctors, pharmacist, nurses, IT team and finance throughout the project life cycle
• Manage projects with cross functional teams, including healthcare plans using different platforms for FACETS, NASCO and provider and broker portal applications
• Manage vendors and contractors to administer project accomplishment data to include close-out and warranty follow-up

Sr. IT Project Manager

Confidential

Responsibilities:

• Manage large/cross-functional IT projects that range from $500K to $3M; including scope, schedule, and budget
• Manage end to end implementation of Infrastructure Projects, Electronic Health Record, HIPAA and Mobile application for Healthcare including Virtual Desktop Implementation with integrated Single Sign On
• Led multiple Engineering teams to adopt and implement the Electronic Health Record (EHR) systems and clinical capacity expansion projects to improve efficiency and quality of patient care
• Support the primary interface between the customer and the project team for a given project(s) in the management of the successful delivery of a solution
• Conduct kick-off meetings with key stakeholders and review the overall project plan and gain consensus
• Responsible for developing and tracking entire project plan and scoping the project
• Manage the assignment of operational issues within the defined areas of responsibility during the project lifecycle
• Communicate and coordinate day-to-day project activities within the project team and assure that priorities are developed and known
• Measure results and monitor key performance indicators to ensure project objectives are met throughout the project
• Work with both IT teams and the business to identify technical and business risks, develop mitigation and contingency plans, assigned risk ownership, monitored and re-evaluated risks through the project, and implement mitigation plans rapidly
• Perform root cause analysis to identify event(s) causes, revealing problems during the project lifecycle and solved them

Digital Data & Analytics Analyst/Analyst

Confidential, TX

Responsibilities:

• Coach students in the computer training programs
• Help create and influence the overall digital strategy
• Establish google analytics, run digital marketing analysis and monthly reports
• Act as a Google Analytics "expert" resource for the finance department
• Conduct research on digital marketing developments, products, methods and software as needed
• Writing and special projects as interest and department needs indicate
• Facilitate Joint application development (JAD) session to Interview business area experts and stakeholders asking detailed questions and carefully recording the requirements
• Create business, functional/non-functional requirements document to define requirements for development and testing team
• Create use cases, data mapping and Visio diagrams defining the process flows
• Facilitate user acceptance testing (UAT) with business users to gain consensus and business approval
• Create Requirements traceability (RTM) matrix for testing team
• Demonstrate understanding of client’s business objectives and effectively participated in the development and implementation of business solutions
• Conduct meetings with development and testing team to demonstrate business and system requirements/functionalities for development of new application or new system enhancements

TECHNICAL SKILLS

Tools: JIRA, PMO Clarity, MS Project, SharePoint, SnagIt, Team Track Operating

Business Modeling Tools: Rational Rose, Visio, MS ProVision

Change Mgt. Tools: HPALM, Quality Center, Rational Clear Case, Clear Quest, Test Director

Systems: Windows NT 4.0/XP/2000/ME/95/98, Sun Solaris

RDBMS: SQL Server 7.x, 7.x, Oracle 11.x

Web Technologies: HTML, DHTML, JavaScript, ASP, .NET framework