EXECUTIVE SUMMARY

• 15+ years of experience in Networking & Telecom as Technical Lead, Engineer and Project manager
• In - depth noledge in implementation, optimization, troubleshooting and documentation of LAN/WAN networking systems
• Installation and Commissioning of IP Telephony, Maintenance of Telecom system
• Good noledge in Avaya and Siemens PBX/contact center systems
• Netcool NOI implementation by integrating different vendor 2G, 3G, 4G EMS for Mobile Network Operations
• MPBN implementation and MPLS troubleshooting
• Configuring and troubleshooting layer 2 network protocols such as VLANs, STP (RSTP/MST), VPC, VTP, Port-channel.
• Configuring and troubleshooting layer 3 network protocols such as OSPF, BGP and IPv4.
• Expertise covers all areas of maintaining networks over fiber, copper and wireless systems
• Installation and maintenance of Trunk Mobile Radio Systems (R&S and Motorola)
• IT service delivery, Incident Management, Change Management and IT Infrastructure support
• Experience different hardware platform such as Cisco, Nortel, Siemens and Avaya
• IT Infrastructure Project Management of system transformation, transition and deployment of applications

TECHNICAL SKILLS

Behavioral: Highly detail oriented, self-starting, self-reliant, strong team player

Analytical Tools: MS office, MS project, MS Visio

Hardware: Cisco 6500, 4500, 4948, 3560, 2350, F5 6800, cisco Stack switches 3800, 3700 and Nortel ERS 8610, 5520, Nortel TPS and NFS, Siemens BIAS router, Siemens Hipath, Avaya G450, Avaya G650, Cellcom DAS, Dell, HP, Seabridge ATM Switch, Siemens 3700 IP cluster, Motorola DMX switch, R&S Mobile switch and Avitec

Routing: OSPF, EIGRP, BGP, Policy Based Routing, Route Filtering, Redistribution, Summarization, Static Routing.

Switching: VLAN, VTP, STP, PVST+, MST, Inter VLAN routing & Multi-Layer Switching, Layer 3 Switches, and Ether channels.

Features & Services: HSRP, GLBP, VRRP, NAT, SNMP, DHCP, CDP, DNS, HTTP, TFTP andFTP.

Application Server: SCCM, AD, Nice central & Logger, Antivirus server, Call billing, Symantec Backup solution, Print server, File server and MVM

Telecom: ISDN Switching, SS7, CAS signaling, UNI & NNI signaling, GSM (2G,3G & 4G), BRI, PRI, SIP, H.323, MGCP and ATM switching.

Transmission: SDH (ITI, TEJAS, FIBCOM, ECI Mux, NEC), MUX, SAGEM ADM, Optical fiber long haul medium, Microwave long haul and copper.

PROFESSIONAL EXPERIENCE

Confidential, Finland

Technical Project Manager

Responsibilities:

• As part of Nokia Managed Service Delivery Excellence team, Worked wif Key Stakeholders for finalizing the Project Scope and presentation for Kickoff meeting.
• Handled 12 countries transformation project for Airtel Africa mobile operations (Tanzania, Kenya, Zambia, Madagascar, Uganda, Malawi, Ghana, Gabon, Seychelles, Burkina Faso, Rwanda and Chad), the scope dat includes of
• Prepares project management plan to drive the project wif agreed time line.
• Providing probe solution for EMS-Netcool NOI 8.1 integration.
• Involved in MPLS connectivity and FW rules implementation.
• Integration of MPBN NE wif IPMNM tool and IPMNM wif Netcool NOI along wif ITSM.
• Managing the Tools& NOC team spread-across in different locations like Stuttgart, Finland, Netherland, Romania, Chennai NOC, Noida NOC and Bangalore NOC for Netcool, ITSM, MyWFM, ANM, SMSC, Cockpit deployment
• Coordinated wif each country network team for implementing the MPBN routing for EMS integration wif Netcool probe server.
• Coordinated wif central NOC team for implementing MPLS connectivity solution through PE and CE router along wif redundancy.
• Handled weekly Governance meeting for regular project updates to VP, Directors, Managers and Operations team.
• Handled Risk Management along wif tracking of Action and project issue.
• Identify and assess risks and prepares the mitigation plan.
• Managing all project documents in O365 SharePoint and ensuring its regular updates
• Coordinated wif RAS team for Network Availability and capacity planning
• Also focused on System Integrations/Migration for large-scale initiatives involving the transition of programs to new platforms and merger of disparate systems from Nokia in house tools.
• SMSC integration wif ITSM and MyWFM for all ticket and task notifications.
• Worked wif Solution Architect and Process team for Technical and process gap assessment to extract from current mode of operations in to Future mode of operations assessment report.
• Worked in 2G,3G, 4G correlation logic along wif SME for PS core, CS core, Radio and Transmission Network elements.
• Worked wif RAS team for implementing the connectivity solution.
• As a Change coordinator, Involved in CAB meeting for managing all the open CR and its regular updates and target for closure.
• Worked wif Key users from operations for completing all tools UAT.
• Handled Go/No Go Meeting for Systems/Applications PROD movement and Operational Go Live.
• Troubleshooting the Network/ Server issues by coordinating wif vendors/Tools team as part of stability period support.

Confidential, USA

Technical Project Manager

Responsibilities:

• Provide technical assistance to all global customers, business partners, and end users using the Vital Suite/QIP application.
• First Point of contact for resolving customer concerns and complaints
• Develops and maintains an appropriate organizational structure capable of supporting the committed SLA.
• Prepares capacity, availability, service continuity plans
• Identifies and assess risks and prepares mitigation plans
• Prepares and updates Service Catalogue
• Establish a balance scorecard for reviewing the SLA
• Review project/program, present service performance levels
• Responsible to address SLA deviations
• Implement and improve service delivery process/procedures and implement service improvement programs to augment services.
• Ensure Adherence to Process, Quality and conduct Customer Satisfaction/ feedback
• Responsible for Team management, training and development, motivation and retention of assigned team conforming to budgetary objectives and personnel policies.
• Map employee aspirations, development plan and ensure implementation.
• Succession planning of critical resources.
• To work on High Priority Issues and assist the team on Internal Case Escalations.
• Monitor productivity of engineers and take measures to increase it
• Participate in periodic reviews wif the Client process owners (L3, Senior Engineers) and address their concerns at the earliest
• Take leadership on technical management prior to escalations.
• Identify and implement continual improvement processes to increase the technical competency of the team.
• VitalSuite Technical Support includes the following versions: Vital Suite versions 12.0, 12.5, 14.0, 14.1
• VitalQIP Technical Support includes the following Versions: VitalQIP versions 7.3, 8.0, 8.1 (patch releases)
• Proactive in identifying and correcting potential customer satisfaction issues.

Confidential

Network Operations Manager

Responsibilities:

• Analyzing user requirements and defining functional specifications.
• Designing, architecting and engineering large complex IT network projects utilizing structured engineering and design life cycle.
• Designing network solutions using LAN and WAN networks, VLANs, Ether channel, STP, QoS, BGP, MPLS and EVPN protocols.
• Participating in the development and implementation of network security protocols.
• Identification of project stakeholders, their roles and responsibilities and perform feasibility studies.
• Lead to the VOIP team and ensuring 100% service availability by managing Avaya communication server and 4500 VOIP users.
• Document high level project Scope, timeline and budget and sign-off for the Project Definition.
• Utilization of standard Best Practice for processes, procedures and working instructions to ensure consistent high-quality service delivery.
• Serve as an escalation point to diffuse situations, resolve customer complaints and find resolution to issues.
• Develop, assess and select proper strategy for the project, considering Performance, Cost, Time and Scope constraints.
• Worked wif Motorola team for Commissioning of MTS 4 TMRS.
• Managing the team for Motorola TMRS operations support
• Coordinate wif transition team to ensure dat the smooth transfer of all Airport IT system based on the Design Basis Report and Particular Technical Specification Report.
• Making the SOP for all Airport IT systems dat includes AODB, FIDS, TMRS, DAS, PAS, Network, VOIP, MTCS, ACS, CCTV, BMS, VDGS, AFAS, VA and AOCC.
• Regular meeting wif the customer for reviewing the SOP for all IT systems and making the modification based on the discussion.
• To ensure the smooth operation and meets the customer expectation.
• To ensure deliverable is being completed wifin the base lined time scales.
• To proactively manage foreseen project risk and mitigate.
• Managing changes to the project wifout unduly affecting the stated objectives and benefits.
• Produce a progress report monthly and Review the risk register monthly.
• Weekly communication meetings wif Team Principals and review weekly progress reports of Team Principals.

Confidential

Network Operations Engineer

Responsibilities:

• Design, implement and provide operational support in an enterprise environment which includes support and configuration of cisco IOS routers, switches and WLAN.
• Operational support related to WLAN.
• Troubleshoot issue related to BGP, OSPF, and MPLS and engage service providers in the event of issues wif circuit.
• Perform code upgrades on network devices when their is a need.
• Perform Move/Add/Change whenever their is a requirement.
• Diagnose problems and solve issues, often under time constraints.
• Assist in the development of guidelines and procedures for administration and security best practices
• Provide network documentation, Monitor network usage
• Providing Level 1 and Level 2 Infrastructure support
• Managing Network infrastructure by client-based IP reservation using DHCP.
• Installing Windows XP and Server 2003 & 2008 security updates released by Central certificates & Security team
• Installing patches, running scripts & executing commands in remote machines using PS tools & Batch files.
• Scanning for Vulnerability & unsecured machines in office network using McAfee Vulnerability Manager V7.0 and report to Information Security team.
• Performing Daily/Weekly/Monthly Backup and Restore of Business data using Symantec Backup exec 10D wif Dell Power Vault 124t auto loader Tape drive.
• Installing PKI tools, activation & deactivation of PKI cards.
• Maintenance of DHCP server, Backup server, Active Directory, Print Server, Metrica Application server, File server, Antivirus server.
• Allocating quotas to user folder & shared folders, defining permissions for users & file types in File server.
• Installing & monitoring Anti-virus in all client machines using Trend Micro Anti-virus Server.
• Maintaining Asset information using Asset Database tool created by Siemens.
• Resolving user issues remotely through Dame Ware remote application.
• Operation and Maintenance of Siemens IP Telephony Hipath 4000 V.3.0 Communication Server, Application Like Call Billing System, Unified Messaging System, XMU+.
• Complete IT support for call center voice and non-voice team by maintaining Hipath Pro-center 7.0, Automatic Call Distribution, NICE logger, NICE central server.
• Supporting of complete systems administration work for end users.
• Making Information Security Vulnerability assessment report for all domain systems by using McAfee Vulnerability Manager.
• Regular backup of system configuration files and User’s roaming profile from file server and backup of nice voice logger files & Communication server to ensure easy restore. & availability of Data, Configuration wif minimum or no Loss where ever applicable.

Confidential

Network Engineer

Responsibilities:

• Maintenance of 2 Core Switches (Nortel 8610) and more TEMPthan 200 Edge Switches (Nortel 5520), WSS (Nortel 2380), TPS (2170), Nortel Switched Firewall (6616- Acc+Dir).
• Maintenance of Siemens IP Telephony Communication Server, R&S Trunk Mobile Radio System & Application Like Call Billing System, Unified Messaging System, IVRS, DTB, ACD.
• Backup of system configuration files and database for Networks Systems, TMRS Equipment and IP telephony to ensure easy restore & availability of Data, Configuration wif minimum or no Loss where ever applicable.
• Use the Incident Management system to report all incidents, follow process laid for Incident, Change, Configuration, Problem Management, Review of Pending Call’s and drive to closure, Correct Logging / Assigning / Prioritizing of call’s, Closure of all calls assigned to your group wif proper updates and work notes, periodic update of work notes for all in Hold, client hold, pending, in progress incidents. Follow up and closure of vendor calls. All according to SLA.
• Daily in Shift report containing a snapshot of Activities, Incidents, Handover, System Checks, Alarms, Pending Incidents, Issues, Backup Status, Remote Clusters Status and health, CBS Integrity Check.
• IP Telephony Monthly Call billing report submitting to the Customer on 1st of every month.
• Played Key role in implementation of Airport IVR System, Emergency Messaging System for Airport operation center and PRI integration wif vendor communication systems.
• Integration Motorola and R&S TMRS systems for Redundancy.
• Integration of E1 link wif Siemens ISDN PABX systems for internal and Emergency communication.
• Managing IP Telephony and TMRS team for 24X7 operations support.
• Involving Network activity like Switch configuration, data port activation and attending resolving various network issues.
• Utilization of standard Best Practice for processes, procedures and working instructions to ensure consistent high-quality service delivery.
• Serve as an escalation point to diffuse situations, resolve customer complaints and find resolution to issues.

Confidential

Link Engineer

Responsibilities:

• Provisioning and testing of E1 circuits for service delivery.
• Submission of demand to other operations for getting necessary resources.
• Arrange for payment to BSNL for port/setup charges.
• Coordinated wif finance team to clear the ports and system demand note.
• Getting Acceptance testing of E1 circuits and getting it commissioned.
• POI Monitoring and rearrangement of traffic as per requirement.
• Involved in E1 configuration and coordinated wif TTSL team for extending the circuits.
• Monitoring of customer POI connectivity report which is released by connectivity support team.
• Identify the problem area by making the test call and resolving the circuit issue.
• Coordinated wif different locations network team also wif mobile operators to resolve the circuit issue.
• Installation and Commissioning the Transmission equipment and Conducting Transmission A/T along wif BSNL SPOC.
• Coordinated wif VSNL NOC team for arranging NLD and ILD test call for completing the Switch AT along wif BSNL SPOC
• Handled various POI connectivity projects for multiple locations in Tamil Nadu and Pondicherry. The scope dat includes of Site Survey, supervision for Trenching & Ducting for blowing of fiber optic cable by coordinating wif various vendors/ Contractors.

Confidential

Project Engineer

Responsibilities:

• Administering the complete installation, commissioning, maintenance and Network support for Army Static Switched Communication Network.
• Network Management Systems (LNMS & ZNMS).
• Successfully handling the up gradation of the Network wif ISDN & ATM switch.
• Upgrading from existing Voice and data Network to ISDN and ATM Switch
• Dexterously managing the problems relating to routing of calls call processing, call congestion in links and their PCM analysis (Signaling).
• Played key role by resolving various faults in ISDN switch
• Actively involved in technical support for operations & maintenance of ASCON Network.
• Call progression and troubleshooting for network congestion
• Resolving low answer - seizure ratios.
• Integration of Hipath (ISDN) switches wif ATM Switches.
• Administration of ATM signaling links and trunks for call flow.
• Subscriber administration, feature administration and integration of Switch based additional services
• Integration of all ATM Switches on the backbone of SDH Network.
• Faults handling concerned to UNI & PNNI signaling in ATM.
• Analyzing the Routing of calls from ISDN to ATM Switch (ATMF UNI 3.1,4.0 & PNNI 1.0)
• Conducting Switch AT and commissioning of ISDN PABX.
• Coordinating wif different vendor for implementing 6 core and 12 core Fiber optic transmission medium.
• Fiber fault rectification by resolving fiber cut, LC, SC fiber patch cable issue.
• Handled different vendor Splicing machine for fiber connectivity
• Handled 2 and 7 GHZ Microwave radio for long haul communication and involved in troubleshooting
• Managing Fiber optic and Ethernet patch panel for multipoint connectivity
• Handled power systems like Diesel generator, Solar Plant and UPS
• Deliver Technical presentations and training to the client.

Confidential

Service Engineer

Responsibilities:

• Performed design reviews and evaluations for the Academic project.
• Handling the theory class and technical training sessions for Project student.
• Involved in manufacturing of Domestic Inverter, Stabilizer, Offline UPS, Electronic alarm system.
• Handling Inverter PCB electronics components soldering and board testing
• Involved in step up and step-down UPS transformer winding and installation
• Involved in Quality check process along wif quality audit team.
• Installation of different types of UPS battery like automotive, Tubular and VRLA.
• Installation of solar panel systems
• Resolving various technical issues in UPS manufacturing.
• Good noledge in handling all type of power tools
• Servicing all types of UPS and Stabilizer.
• Core responsibility dat includes Business Development and sales support.
• Responsible for handling customer feedback/escalations.
• Installation of high capacity Online UPS and Offline UPS.
• Coordinating wif team for UPS sales and target achievement.
• Handled AMC process for existing customer.