SUMMARY:

• Expert in planning, organizing and managing resources to successfully complete strategic goals and objectives while honoring predetermined constraints.
• Pro - active, performance-driven professional with over 23 years of progressive expertise in leadership and problem solving for Insurance, Banking & Financial Services, Retail, Travel and Telecommunication industries.
• Versatile, innovative management professional able to see the “big picture” while staying on top of all the details.
• Strong interpersonal skills to involve and influence key stakeholders.
• Proven success in managing cross functional, cross cultural teams and aligning technology processes and services with business goals in successfully delivering complex mission critical programs for Clients.
• Expert in M&A and post-merger integration experience, migrations, Client Relationship Management, Consulting and Delivery Management, Strategies Execution and building long term relationship.

TECHNICAL SKILLS

Skills: IT alignment, IT Strategy and Vision Formulation, Gap analysis, Investment Prioritization, Planning, IT Transformation and Modernization, IT enablement to support business capabilities, IT Optimization and Global IT management, High Availability Systems, Risk Analysis Client Relations, Cost Management, Crisis Management, Gap Analysis, Global Team Management, Negotiation, Project Management, Quality Assurance, Resource Management, Risk Management, Schedule Management, Scope Management, Strategic Planning, Talent Recruitment, Vendor Management

Platforms/Frameworks/Operating Systems: J2EE, Weblogic, Linux, Solaris, Client Server Computing, IBM Mainframes, SOA Web Services, Windows, UNIX, MVS/TSO/CICS

Databases: Microsoft SQL Server, Oracle, DB2, MS Access, Lotus Notes

Technology Stack: Java, VB, UNIX Shell, Cobol, Easytrieve, JCL, REXX, C, C++, XML, WSDL, PL/SQL, MS Office 365, Earned Value Analysis (EVA), Connect Direct, VSAM, FileAid, OMEGAMON, XMODS, EDI, GENTRAN, ChangeMan, ABC Flowcharter, INSYNC, MQSeries, Xpeditor, InterTest, SmartTest, Hiperstation Test Script recorder and player, UML, Rational Tools (Clear Case & Clear Quest), Requisite Pro, Quality Center, JIRA, Confluence, Quickbase, Sharepoint, REMEDY, NetSuite, CVS, SourceSafe, Subversion (SVN), SoapUI, XmlSpy, HTML, CSS, Forms, DevOps, Web services, PPM, CLARITY.

Methodologies: SDLC, ITUP, RUP, Waterfall, AGILE, SAFe, PMBOK

Compliance Tools: PCI, SOX, COBIT, ISO, ITIL

Product: GEAC - Dunn & Bradstreet Financial product pertaining to AP, GL & FA, COGEN - CSC Insurance product pertaining to P&C, INGENIUM - Solcorp’s Insurance product pertaining to L&A, WYNSURE - Wyde’s Insurance product pertaining to Life & Annuities

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Program Manager Consultant

Responsibilities:

• Leading the Auto Gen Lead Program by accurately predicting and building models based off the Data assets after understanding Consumer Purchase considerations thereby helping the OEMs and Dealers to best find in-market consumers and optimize those leads in the most efficient and effective manner.
• As a single point of contact manage the Client relationship and responsible for the Account & Delivery.
• Provide periodic updates on department activities and initiatives to Management, Board of Directors, Stake Holders and Audit committee as required.
• Provide technical and analytical guidance to Project Managers and act as an Internal Consultant, advocate, mentor and change Agent.
• Leading a Team of 50+ resources both offshore and onsite.
• Ensure Programs are defined, tracked, delivered on-time, within budget, and to an agreed-upon quality/scope.
• Weekly / Monthly Status Reporting of the progress of the projects to the VP / Stakeholders for the Clients.

Confidential, Atlanta, GA

Enterprise Program Manager

Responsibilities:

• Leading the OEM program and managing critical multimillion dollar projects with the Toyota OEM Partner.
• As part of the Merger and Acquisition managing the various work streams in successfully completing the Integration of the new acquired companies with Verizon by having a defined set of processes and performing the functions needed in a collaborative, efficient and productive way.
• Work with the M&A organization and SME’s to execute operational diligence for all acquisitions.
• Develop detailed integration plan with milestones and key deliverables and ensure smooth transition from due diligence to integration.
• Incorporate effective change and risk management contro
• Manage the core functions of the integration effort and provides structure for the overall integration delivery.
• Provide periodic updates to the Management and the M&A Steering Committee.
• Conduct Day 1 readiness assessment prior to go live and execute post-signing integration kick-off meetings.
• Evolve enterprise-wide IT project and program management practices, governance, processes and metrics.
• Collaborate with Business and work with various teams to prepare RFP’s and proposals for new opportunities.
• Ensure processes are flexible and scalable enough to evolve with our business while assuring governance.
• Organize stakeholder feedback in user stories.
• Partner with IT peers and business Units to improve portfolio prioritization process.
• Provide outstanding services and ensure customer satisfaction.

Confidential, Waco, TX

Senior Program / Project Manager

Responsibilities:

• Leading the customization and implementation of their P&C insurance product for personal, commercial and specialty markets to support thru Development, Testing and Production support for their Insurance clients that will drive profitability and enhance Customer Experience and improve returns. The total Budget is 10M.
• Managing a Team of 30+ resources at offshore and 10 at onsite.
• Create proposals and RFP’s and SOW’s for Client engagements.
• Understand Client needs and identify new business opportunities and successfully convert them to projects thereby growing the Account and increasing the revenue.
• Manage client relations, organize and lead pursuit teams, lead proposal development process.
• Negotiate business contracts and costs with customers and develop Business proposals / customized programs to meet Client needs and close out business.
• Oversee application development and management activities in accordance with business directives.
• Develop technology roadmaps ensuring ongoing viability, business efficacy and cost effectiveness.
• Develop account strategies to meet the revenue target and account budget with timelines.
• Organized and facilitated Scrum ceremonies/Cadence meetings- Sprint planning, Daily stand-ups, Reviews, Retrospectives, Release planning, Product and sprint backlog grooming and Sprint demos
• Tracked and communicated team velocity, sprint progress and daily burn down charts.
• Involved in the recruitment process and performance appraisals.

Confidential, Neptune, NJ

AVP / Delivery Manager

Responsibilities:

• Leading the delivery and responsible for the P&L of the Confidential Account in the North America region. Responsible for overall Strategy, Delivery, Business Transformation and Relationship Management. Direct project portfolios ranging from $15M to $20M including P&L responsibilities.
• Provide periodic updates on department activities and initiatives to Management, Board of Directors, Stake Holders and Audit committee as required.
• Build and execute technology implementation plans and negotiate vendor agreements to support business regulatory and compliance objectives / needs.
• Performed extensive reviews for prospective projects, providing supportive documentation for RFP, RFI & RFQ’s.
• Contribute to development of proposal pricing strategies.
• Delivered executive presentations for architecture road maps, technology initiatives and POC’s.
• Weekly Reporting of the progress to the C level Executives, Sponsor and Business Owner.
• Successfully managed a Team that included 40+ offshore resources (India & France) and 30+ onsite.

Confidential, Phoenix, AZ

PMO Project Manager

Responsibilities:

• Plan engagements within constraints of delivering on time, budget and scope objectives, including acquiring resources and coordinating efforts of team members.
• As part of leadership team, focusing on BFS domain with 100 Million annual revenue and over 1000 employees.
• Responsible for leading transition, managing relationships, delivery, driving client satisfaction and enabling robust governance of Cognizant industry standards.
• Demonstrated outstanding leadership consistently scoring 90% or greater on Client Satisfaction surveys distributed to study engagement managers for project initiation, monitoring & closeout phases.
• Manage IT PMO function and subordinates, including their project assignments.
• Deliver continuous improvement proposals within the PMO process to drive simplification and increase value add of our PMO processes and team.
• Develop project management plans, WBS, Activity Lists for strategic projects.
• Manage risks - identify risks, perform qualitative and quantitative analysis, plan risk responses
• Provide leadership to cross-functional teams to deliver projects on defined time, budget and quality
• Successfully led a team of 120+ resources on a 80/20 Offshore / onsite work model.
• Participate in staff recruitment, retention activities, performance reviews and training needs.

Confidential, Dallas, TX

Program Manager

Responsibilities:

• Managed the SWA Loyalty Program and led a team of 50 people, internal personnel and multi-vendor teams in a matrix organization and successfully delivered the Rapid Rewards conversion. The total budget was 8 Million.
• Plan and organize goals for releases for the Rapid Rewards portfolio.
• Spearheaded the requirements gathering, business analysis, technical design, development, deployment and conduct Tollgate presentations.
• Streamline the development process to help team meet customer needs. Remove roadblocks and mitigate risks.
• Document and share the vision of the product with stakeholders.
• Identifying resources and allocating of tasks and monitoring daily work efforts.
• Track the progress of the projects by developing an integrated project plan outlining the tasks and work efforts, dependencies, milestones and critical path in detail.
• Develop and manage the BCP’s and assist in driving the Knowledge Management process.
• Ensure application delivery with superior quality for the new Rapid Rewards Database for Loyal Members and compliance to PCI regulations.

Confidential, Bloomington, IL

Senior Project Manager

Responsibilities:

• Managed the Enterprise Oversight of Financial Reporting Controls program in conjunction to the Sarbanes Oxley Act concerned with Section 404 to help ensure reliable financial reporting. The total budget was 5 Million
• Conduct meetings with Business Sponsors and Key Stake holders and update them regularly on project status.
• Identify candidates most capable of delivering an optimal solution based on the Evaluation Criteria.
• Interview business users to gather requirements. Organized and moderated workshops for focus groups.
• Review the Test Strategy, System / Acceptance Test Plans and the Test Cases for testing the tools short listed.
• Recommend a product from the list of short listed candidates.
• Involved in hiring, performance management, mentoring and performance appraisals.
• Overseeing all aspects of the Merger and acquisition including valuation, due diligence, negotiation and integration of acquisition targets and complete transition of the Automated Supply Chain (ASC) system.
• Defining the Transition approach and the detailed KTRT Plan and monitor the overall Transition progress.
• Understanding the System & Studying the Functionalities of all the applications.
• Coordinating with Offshore and imparting the knowledge base and taking care of 24/7 Production support.
• Studying the INGENIUM Insurance Product system and customizing it to suit to Aflac’s (Client’s) specification and thereafter supporting the maintenance and production support.
• Based on Client requirements customizing INGENIUM as per their needs doing coding, testing and delivery.