SUMMARY:

• Senior Agile Project Manager (Scrum Master) seeking a position in a fast - paced, result-oriented environment, where I can employ my skills developed through continuous education and years of experience in various project roles.
• Over 8 years of experience in adaptive ProjectManagement, Agile/IT development, Lean Six Sigma methodologies, PMO leadership, Business Systems Analysis/Re-engineering, strategic planning and reporting.
• Experienced in projects in environments such as Data Center, AWS, CRM, ERP, Mobile Applications, Web Services, SOA, ETL,UI, UX, etc.
• Experience using Salesforce or similar CRM Products to develop client or business solutions.
• Knowledge of Scaled Agile Framework (SAFe) and experience with leading PI Planning for teams/trains.
• Extensive experience in agilemethodologies (Scrum, XP, Kanban).
• Experienced in Scrum based iterative incremental development showing increasing business value every sprint.
• Experienced in techniques such as sprint planning, product backlog management, agile estimation, daily scrum, metrics such as burn-down & velocity charts, sprint summary report, sprint review/retro meetings, etc.
• Experienced in agile coaching/mentoring, process innovation, scrum based emergency procedures, removal of project impediments, improving development team motivation, working with business/product owner to maximize business value and ROI in shorter period.
• Extensive experience in project/program management life cycle for large application development projects including scoping, estimating, budgeting, scheduling, data/metrics analysis, resource/risk management.
• Extensive experience in managing schedules for Program Epics, Epics, Stories, and Tasks and tracking progress up till sub-task level to establish the overall visibility for PMO.
• Extensive experience in designing of workflow alerts and actions, workflow approval, profiles, role based hierarchy, sharing rules, validation rules, case management, custom reports, dashboards, report extractions to various formats, and email generation according to application requirements.
• Experienced in leading matrix project teams to achieve goals under cost/schedule/quality constraints.
• Resourceful in presenting quantitative business cases, metrics based program reporting in Executive Committee/PMO to gain commitment and future funding.

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Program Manager/Scrum Master

Responsibilities:

• Responsible for planning, leading, organizing, and motivating Agile project teams to achieve a high level of performance; while adhering to existing standards and delivery processes.
• Develop goals and objectives incorporated in KPIs and track performance using JIRA and communicate statuses with teams using Smartsheet.
• Act as Scrum Master to manage stakeholder relationships and ensure support and alignment to IT departmental roadmaps; manage project cost and forecasting, as well as vendor and departmental relationships.
• Manage projects relating to IT Data Center Services (Infrastructure and DevOps), information systems, networking, and telecommunications.
• Lead and motivate agile project teams for enterprise projects.
• Define and manage project scope and budget.
• Assist in creating agile project plans, program epics, epics, schedules, and identify risks to project success.
• Identify measures for success related to delivery of the project.
• Manage project delivery process, stakeholders’ expectations and communications.
• Communicate lessons learned, meeting minutes, project charts, project timelines, and best practices to group management.
• Request approval for changes for IT projects.
• Responsible for Project Review meetings as an IT Program Manager.
• Work with the teams to remove impediments.
• Successfully shift DevOps teams from Waterfall and implementAgile/Scrum based global development model program across multiple enterprise-wide projects effecting different business units.

Environment: AWS, Active Directory, Interact, Smartsheet, Okta, ThousandEyes, SAFe.

Confidential, San Diego, CA

Project Manager (Scrum Master)

Responsibilities:

• Worked cross-functionally with other project team members - Data Analysts, Data Architects, Data Scientists, Software Engineers, and other Scrum Masters.
• Collaborate on creative alternatives to project challenges; partner to drive adoption and challenge standards.
• Assisted Product Owner to author user stories in JIRA and create a backlog of the stories to be used for the release planning and sprint planning.
• Responsible for setting up and managing projects in JIRA including determining scheduling and resource requirements.
• Mitigated risks and dependencies to ensure smooth sprint execution and production release.
• Involved in the creation of complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Involved in project planning, coordination, budgeting, resource allocation, release, and program management.

Environment: Data Science, MS Project, Hadoop, SQL, JIRA, Confluence.

Confidential, Santa Monica, CA

Scrum Master

Responsibilities:

• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Facilitated sprint planning meeting for effort estimation and prioritization of user stories using planning poker and t-shirt sizing, as measurement techniques.
• Successfully transitioned development teams from Waterfall to Scrum within 2 months.
• Tracked project deliverables between onshore and offshore teams.
• Guided and coached Scrum teams on how to use agile practices to deliver high quality products.
• Improved team velocity by incorporating capacity planning into sprint planning sessions.
• Assisted product owner in re-prioritizing the product backlog during the sprint review meetings and velocity calculation.
• Provided fun agile activities to the team members in order to adopt the agile process.
• Monitored the project progress and radiated the information to stake holders.
• Identified and mitigated team risks and impediments (blocking issues, critical defects) on daily basis.
• Demonstrated track record of successfully managing small to large projects from start to finish.

Environment: Jenkins, HTML, Quality Center/ALM, Java, JS.

Confidential, Lansing, MI

Scrum Master

Responsibilities:

• Served as a Scrum Master/Project Manager for software development teams, applying Scrum principles and practices to facilitate an iterative development environment.
• Managed stakeholder expectations and coordinate deliverables between technology and business teams.
• Maintained sprint artifacts, tracked velocity/progress, and handled communication with the internal and external stakeholders.
• Ensured that the team applied best practices in writing epics/features/user stories and acceptance criteria on JIRA.
• Analyzed the scope document and the current business processes to gain better understanding of the project.
• Identified and documented risks, scope and change management issues and provide timely analysis, as well as managing escalations.
• Removed impediments to allow the team to deliver on its commitments.
• Fostered continuous improvement and self-organization in the team.
• Reviewed test scripts created by the QA team to ensure 100% test coverage.

Environment: ASP.NET, ALM, ERP, Data Warehouse, Big Data.

Confidential, Saratoga, CA

Agile Project Manager (Scrum Master)

Responsibilities:

• Managed onsite & offshore team co-ordination.
• Managed projects from execution to completion and involved in developing timelines, project tracking and daily scheduling.
• Attended industry functions to make face-to-face contacts with potential clients.
• Involved in research and building relationships with new clients.
• Lead daily meetings to discuss issues with tickets, resolutions and other issues like upgrades, service times, etc.
• Held daily stand-ups with stakeholders to prioritize daily priorities and remove blockers.
• Held weekly meetings with the project teams and onsite contractors to review schedule.
• Coordinated with different teams and sent the cumulative project status reports to clients on daily basis.
• Prepared project plan, aligned resources, schedule, communication, risks, change requests, testing and delivery. Distributed meeting minutes to all project team members.

Environment: LMS, PTC Windchill,Rally, Oracle WCS, ATG, iPhone, Android, Selenium.

Confidential

Business Analyst

Responsibilities:

• Managed and facilitated requirements gathering sessions with business and IT stakeholders resulting in moderated, orderly, and efficient meeting.
• Worked extensively with SMEs and performed Gap Analysis to arrive at the gaps between current and future systems and the modules to be impacted.
• Lead creation of project documents such as Technical Design, Testing and Documentation plans resulting in aligned and correlated specifications with a high degree of correctness.
• Documented swim lane diagrams, wireframes and workflows using MS Visio.
• Created sequence/process flows and use cases, documenting functional (FRDs) and system requirements (SRDs).
• Defined software components, data model, and functional specifications resulting in efficient, ready to consume documents for development and test team.
• Collected business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping.
• Created Requirements Traceability Matrix (RTM) and User Acceptance Testing (UAT) Document.
• Collaborated with test teams to ensure requirements were reflected in test plan and test cases resulting in each requirement being covered by the test plan and tested by the test cases ensuring 100% functionality testing.

Environment: SharePoint, MS Office, MS Visio, Cloud, LMS, SaaS, HTML, QTP.

Confidential

Business Analyst

Responsibilities:

• Implemented salesforce.com CRM full lifecycle using Sales cloud, Service Cloud, Collaboration and Communities, developed site in the Force.com platform.
• Lead business requirement gathering sessions and deliver basic technical solutions using configuration, validation rules, workflows and/or Visualforce pages.
• Communicated client's business requirement to users by constructing easy to understand data and process models.
• Customized salesforce standards objects - Accounts, Contacts, Opportunity, Campaigns, Cases and Solutions.
• Designed page layouts, components, custom reports and Approval Process.
• Designed, developed and customized using - Custom Tabs, Objects, Record Types, Pick lists, Dependent Pick lists, Validation Rules, Workflow rules, Approval Process, etc.
• Involved in Workflow rules and Workflow approvals, created actions like “Email Alert”, “Field Update” and “Outbound Message”.
• Involved in creating and maintaining tabular, summary reports and dashboards.
• Developed and managed creation and execution of “Validation Plans” and “Project Plans”.

Environment: Salesforce.com, MS Office, HTML, CSS, Salesforce Outlook Connector.