Project Coordinator Resume Philadelphia, PA - Hire IT People

PROFESSIONAL SUMMARY:

More than 14 years in project management in a variety of industries. Self - motivated, Innovative and goal-oriented management professional committed to deliver excellent customer service. Dedicated team player skilled at mediation and conflict resolution

SKILL:

Project planning

Negotiation

Team Building

Strategic planning

Personable

Dependable

Advanced Problem Solving

Flexible

WORK HISTORY:

Project Coordinator

Confidential, Philadelphia, PA

Responsibilities:

Pulling customer service records from database using Synchronous
Reviewing and validating csr records and phone numbers for accuracy
Base of approximately 8000 locations.
Working to set up processes to expand the business model for VOIP services.

Project Manager

Confidential, Mount Laurel, NJ

Responsibilities:

Manage major account projects from inception through project close-out
Manage and Maintain up to 200 accounts for Allworx installation
Process invoices to insure Business partners are paid timely
Work with Install/Business partners to troubleshoot issues during or after install
Review Visio to understand the scope of work needed to complete both phone systems and internet.
Insure Allworx phone systems and internet are installed in a timely fashion
Work with little supervision

Account Manager

Confidential, Mount Laurel, NJ

Responsibilities:

Meet or exceed quarterly sales
Meet or exceed quarterly contract renewal quota
Responsible for 120 account reviews per quarter
Maintain client base of 250 accounts
Responsible for conducting bill reviews within 10 days after cut over to Confidential .

Project Manager

Confidential, Mount Laurel, NJ

Responsibilities:

Manage major account projects from inception through project close-out
Review scope of work and adhere to clients request
Work with installation company and outside sales reps to develop project schedules to meet expected delivery deadlines
Work with our manufacturing plants to identify production schedules to insure shipments meet customer deadlines
Manage any issues during a project that affect the project deadlines
Keep clients and dealers informed of any issues that affect the project
Work together with dealers to keep clients informed of project status

Customer Service Manager

Confidential, Philadelphia, PA

Responsibilities:

Interview, hire candidates for customer service department
Develop training program for all departments.
Develop and implement orientation for new hires.
Responsible for annual performance evaluations.
Develop annual department budget for approval from CFO
Review and keep current customers contract
Act as a liaison between the sales rep and the customer.

Administrative Manager

Confidential, Philadelphia, PA

Responsibilities:

Hired, trained and evaluated employee’s performance
Supervisor of the dispatch, customer service department and supply sales department.
Maintained service contracts for approximately 4,000 customers
Customized billing for major accounts.

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Project Coordinator Resume

Philadelphia, PA

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